Customer Service/Care, Really?

On February 13,2014, I bought my son an Apple 5c phone and had no problems with it at. On June 20,2014, my son went to a basketball camp and came back to the dorms to find his phone smashed to pieces. When he got home, I said don't worry I will just file a claim with our insurance ,Asurion. Well, this is where the problem began. First, I bought the phone by using another line's available upgrade time for my son's line and the insurance Asurion was to automatically transfer to the new phone. Guess what, it did not! I have been going round and round with customer service/care both on Verison side and Asurions side just to simple file a claim to replace a phone. I have spent countless hours on the phone and even gotten in the car and driven to the store I bought the phone at to settle.
1- Store manager says- Verizon has a glitch in the system with this
2-Customer care supervisor says- Yes Verizon's vault
3- Customer care should send me a new phone and save my time as a customer - and then investigate what happen with why insurance was dropped when a new phone was bought and change the system so this "Glitch" does not happen again!!
No this is not what happens, I get to talk to every service representative, supervisor, and manager on the floor at the time. Can I have their full name, No it is against company policy . What does this mean? I get a new person every time I call and have to explain myself every time I get pasted on and on and on and on and on. So what does my frustration look like? I want to put all 5 of my phones, bills, and anything else associated with Verizon in a box with dog poop and send it to the CEO and see how he/she feels about being handed a pile of poop! I am a loyal customer been with Verizon for at least 10 years or maybe even longer. I left sprint for this reason and I am about at that same point with you VERIZON! Why is it my problem that you dropped the ball? I should not be punished to figure out what happened. I should be given a replacement phone and sent on my way, then the case given to the correct department to figure out where the ball was dropped and how to fix it from happening again. To rub salt in the cut, I am not offered any type of compensation for all the time, aggravation, or frankly non-listening workers!

What would you like to know...
>>removed<<
phone-Apple 5c yellow 16gb
bought-Feb13
Asurion- dropped coverage on 19th don't know why was suppose to transfer insurance I said I wanted to keep and not go with the new program insurance through Verizon
Mrs. Tennessee ....said yes Verizon was wrong and will
replace the phone but I have to pay the deductible. Gave me a Order number and location, and I would get a call on Monday for shipping number to track.
Monday- No phone...No call
Tuesday-NO phone...No call
Wednesday-No Phone..No call
Thursday- I can get the run around with departments again....Ask for supervisor again
And was told by the rep Avril to go to the store where I bought it to do an in house insurance claim and exchange the phone. I get there and the place is closed at 7...(7:30) system show it is open till 9
different Rep bc Avril had a personal day because of something with her sister. Get Queentisha and go in circles again about the insurance thing again!!!! and again!!!
At this point...Everyone knows that it is Verizon's glitch that causes the problem but NO one wants to take responsibility in sending me a new phone, that I am happy to pay the deductible for, and finding out on company time (which they pay you to do) not my time which I don't get paid to do to figure out what went wrong with the insurance paperwork.... I , the customer, am being punished for something VERIZON'S GLITCH caused! Customer service/care does just that problem is identified to be companies and then customer is taken care of and sent on their way, and then company does an investigation to figure out a solution.
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Edited by: Verizon Moderator

Similar Messages

Verizon's honesty and customer service has really sucked the last six months. Can anyone share information with me on transferring my service to Sprint?

Please share information on moving to Sprint or any other service that does not treat their customer like crap.

We really don't want to see you leave, john528.
What has happened? Please look for a private message from me.
TamaraH_VZW
Follow us on Twitter @VZWSupport

APPLE Customer service best I've ever had. ANYONE ELSE AGREE

Apples customer service is really amazing. THEY CARE ABOUT THEIR CUSTOMERS. They really try hard to find a solution to a problem and want the customer to leave the store with the issue resolved.
Hopefully this Great Service spreads to other companies

I've been an Apple customer since my first Mac 512KE, which was upgraded to a Plus. <G> That was back in the '80s. I've never had a negative experience with Apple support, whether in the Store or on the phone, and I've had several truly great experiences with techs who went far above and beyond to help me. On the two occasions when I've had to send my Mac away for service, Apple has sent a FedEx prepaid box to my home within one day. The computer went from my home in Nevada to Tennessee for service and was back within 48 hours.
Right now I have my Mac (and my husband now has one, too — his first computer ever) and an iPod Touch, but I'm just waiting for my Verizon contract to run out in a few weeks before getting an iPhone.

Does Verizon REALLY care about customer service?

OK, to be fair, I do realize that I've been attempting to make an order for a high demand product on a day when thousands of others are doing the same thing. But, I guess I expect a company like Verizon, one that boasts how cutting edge their technology and networks are, to be a little more prepared for the influx in website and phone traffic. It took, no less, than 2 hours to complete a pre-order transaction due to technical failures on both the web and phone support. Isn't this what my $30 upgrade fee is supposed to cover? Wasn't I told that the additional money I pay to upgrade is to ensure a "positive customer experience"? Well, my experience was anything but positive today. The website crashed 3 different times. I was disconnected at least three times, and when I received an autocall for a customer service survey, even THAT didn't work! Verizon, do you want to know the answer if my recent experience with customer service solved my problem? I'll tell you, the answer is NO. Do you care? I doubt it.
I'd threaten to leave as a customer, but unfortunately, where I live, Verizon is my ONLY option. I'm in a rural community and there are literally no other providers in my area. So I pay ridiculously high fees, for substandard service. I can only have successful phone conversations from the south end of my home, while standing near a window, completely motionless. If I move, call drops (even with good signal strength).
But I guess I should be grateful for the experience of being a Verizon user, and continue to pay them additional fees for the privilege of being one of their valuable customers.
While I am forced to be a Verizon customer due to my geography, you can bet that when asked by others what my opinion is of the company, I'll encourage everyone to make a different choice if they can.

Thats why I normally do not get involved with writing on message boards, especially corporate boards, too many company employees write comments like that on behalf of their office…and yes, cellular service and home communications services are a little more that a “soda” and yes, I do expect loyalty to be a two way street….end of thread, unsubscribed from this farce….

Really let down by the customer service today.....

Hey Best Buy,
I called the 1888 number but I'm not sure if it will get to corporate or not. And like others on this board I've read that a lot of corporate members patrol around these boards so I wanted to let everyone know my story here. Me and the fiance recently moved to Carbondale, IL for her first year of medical school. While moving we have been planning about big purchases to make to "spruce up" the new living space. When we moved we had gotten a 10 percent off coupon from best buy and thought "wow that would be perfect to buy a new tv with in the future". Long story short while moving I was dumb and left my Tivo remote back at the old place, So i coulddn't control my tivo box at all. We had gone to Best Buy to browse Tivo Remotes only to find out they didn't carry them any longer but had Universal Remotes that would work. We found the Harmony 650 that was priced at 79.99, as we went to the counter my fiance stated we could price match amazon for 59.99. So we decided to do that and then use our 10 percent off coupon to help offset the cost since the tv down the road.
Well we got home and the remote didn't work with the tivo box as well as we wanted, so we ended up purchasing a new remote from tivo online. The problem came on our way back to best buy. After looking over the reciept we noticed it had said "12.00 off price match and 8.00 off coupon". So basically we didn't need to use the 10 percent off coupon because it used that coupon within the price match. I pointed this out while we were returning it and stated, I really wish I woulda been informed of this when we were ringing out, because we used the coupon for nothing and I woulda used it for a tv down the road (reason we are not buying one now is becasue we are waiting for vizios version of the 4k tv) So after the nice lady who did our return stated she wasn't sure what to do and she understood what we were saying, she got her team leader "Brandon" and Brandon pretty much told us "Well yeah we dont get those very often so we didn't know" and im thinking "you dont get coupons often. Long story short he was extremely rude to us, giving off a manner of "I really don't care about your problems" I can't believe best buy has someone in a leader position who has an attitude like that. My fiance just looked at me after he went to get his GM like "wow does he really work for best buy". The GM Paul stated that he couldn't reissue us another 10 percent off coupon because its marketing that does it and not the stores. But said the coupon is only valid for small appliances (which i later found out is not true) I called the 1888 number and voiced my problems from a nice lady who said she would let the complaint go through the chain of command and offer me a 10 dollar gift card. Which I appreciate and is nice. But it doesn't help the fact that I'm out a 10 percent off coupon that I could of saved almost 100 dollars off a tv. That a team leader was extremely rude, the GM told me the wrong information about the coupon, or the fact that the cashier never warned me about not being able to use both at the sametime therefore I was basically throwing my coupon away at the time.
Sorry for the long drawn out message.... I moved from Edwardsville, IL and the Best Buy up there always gave me good service and never misled me like the one down here in Carbondale, IL. I'm disappointed in Best Buy, as a rewards member and someone who holds a credit card with them. I'm having doubts about making future purchases there. Maybe its time to stick with Amazon... I dunno.... :/

Hello bluesfan1700,
Congratulations on your new home, and welcome to the forum!
As exciting as moving into a new place is, it can be stressful when you’re trying coordinate everything just right. Having just moved myself, I know that you can’t always plan for the unexpected and sometimes you find yourself wanting an item that you never even realized you needed until you’ve settled in, so it’s nice to hear that you had a 10% mover’s coupon in case that happened. It’s disappointing though that something went wrong during your purchase causing it to not add properly, and I’m sorry for the frustration you’ve endured while trying to work this out.
As I’m sure you know now, our Low Price Guarantee does have some exclusions and this includes all coupon offers. This means that as you chose to price match your new universal remote with one of our online competitors, this would disqualify your purchase from your mover’s coupon. It sounds like something went wrong though if our associate applied both, so I looked through your account using the email address located on the forum. I see that you have an open case with Jessica from our customer service team and she’s actively acting working with local management to see what options we may have available from here.
Please know that I’ve contacted Jessica and let her know that you are looking for an update. She should be in touch with you soon, but if you don’t hear from her, please don’t hesitate to let me know and I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Really Frustrated with Lack of Customer Service

I have landline, DSL Internet and then a separate mobile and data plan with you. I cam home yesterday and it seemed Fios was being installed or serviced next door or two doors down. I can not connect to the Internet via my DSL. My data plan is 75% used up. I tried calling customer service numerous times and was default routed to something automated in Spanish, which I do not speak.It not seem to be saying anything about unavailability due to time, and your web page does not seem to conspicuously sayt anything as to that either. I have a cordless phone. It was using up battery possibly on the way to nowhere even though I stayed on a good while. I tried another option at one point, you had someone with what seemed an Indian or Pakistani accident who was available to SELL me something.He spoke fast. I was asking him to be connected to customer service and he was telling me to call the number but not listening to what I was saying about the language problem. Eventually he LAUGHED at me and apparently hung up. I don't feel Verizon really cares about its customers. You care about SELLING more poor service to us. YOUR home page and a lot else looks like that. I need help. You are acting Too Big To Serve. The problem with my connection seems to be your line to me or, possibly, my modem that came with service many years ago needs to be replaced. But there is no one to communicate with, even though you are supposedly about communication.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Poor Customer Service Lenovo Customer Care

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option t

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?

Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara

Really poor customer service - still waiting for B...

Just a quick post to see if a moderator could help me…or as a last attempt for BT to at least acknowledge my recent complaint (or apologize).
I’d be interested to hear if other users have had similar problems (to any one of mine as it crosses different forum topics)…
I’d like to think I’m writing as an objective and reasonable customer and a loyal customer at that. Suffice it to say, in this competitive marketplace, I’ve not been impressed with BT in the last 3 months.
My automated email complaints response is 110110-007990 (if that helps).
Given my numerous attempts to make contact with the BT customer services team; I am doubtful that I shall receive the courtesy of a reply. I do not intend to repeat my complaint in detail here but in a nutshell, following the home move team promising various things such as:
1) a waiver of the line installation charge if I continue a full service package (which I gather is £127.99 for flicking a switch at the exchange);
2) a reduction in my billing generally (as I was “out of contract” for around 6 months so I was paying a DD around £65 p.m for line rental, basic phone, Broadband opt 2 and basic BT vision);
3) an expedited home move switchover within days (not weeks).
However, none of this happened and like many recent posts my billing has gone crazy. To cut a long story short BT have renegaded on all the promises made and the switchover service has been, at best, terrible.
1) I was in fact billed for an install plus delivery charges (£8.98) for a superfluous BT home hub and BT vision box (which never turned up).
2) My bills (and DD) have risen to a level which I simply cannot fathom as the BT invoicing system requires a degree in accounting to understand.
3) And after ordering on the 3rd December, I’m still waiting for my broadband activation after the phone line was only activated late last week. (To add insult I was told that an engineer would call (so took a day off to also receive the broadband kit) and allow access if required but it was cancelled and rescheduled twice). Now hoping for the 18th Jan – 37 days after ordering – woohoo.
I’m now seriously thinking of leaving …. There’s no incentive for me to stay now I’ve been charged and that charges have increased beyond the VAT increase. I suppose one customer like me will not make a difference to the BT annual report, but if my experience is typical of how customers are treated; if I were a BT shareholder I would be worried.
Solved!
Go to Solution.

Cheers. for the first 6 months it was a locked ip profile, always reset after phoning bangalor and speaking to the "have you reset your router" robots. for a few hours or a day or more, I'd get 2-3mbps then crash, back down to 135kbps. The mods here (after first banning me for reposting what they had mailed me) were quite helpful, I think they were/are frustrated that there is little they can do for genuine line quality problems, the ones that will cost money/time/effort to sort. Actually time and effort didnt seem to be a problem, I had no end of openreach blokes come to the house, sometimes 2 came at once, all with the same stories of woe, trackers in their vans, being sent out on useless jobs they had already reported were down to line faults/quality but being sent out again and again. And not just to me, I had the same guy just a couple of times but all were routinely demoralised with some kind of deep routed hatred for their managers that due to the trackers were now able to see where they were at any time.
bonkers mate, like I care what they think of their manager. at first when i mentioned the problem with using the broadband and phone together, there seemed to be some interest but when the problem was confirmed, the umbrellas came up, broadband said it was the lline, the line people said it was the broadband. line people also said when they test, the bb will be unplugged and if there is no fault, i will have to pay 130-ish quid. thing is the phone works ok without the bb plugged in. i tried everything, new adsl socket, standing on one leg, the lot. then got a capped 500kbps rate for option2. at least then i didnt get back to 135kbps everyday.
i signed a new contract in november, god knows why, Im now buying myself out of it.
there's one born everyday eh?
if bt were really interested in helping they would send out a smart person that would try and figure out why my neighbour gets 3mbps and i get 500kbps at a capped rate and 135kbps at the adaptive rate technology has done its business on my connection. I've had 3 routers sent to me, Ive bought a netgear all were no help. Its the line bt!!!! somewhere there is a fault. yes im far from the exchange, so is the guy next door!

20+ year business account customer LEAVING after HORRIBLE customer service and verizon doesn't care!

6 month old Droid 4 stops working, so I visit Verizon store where I am promised a "new re-conditioned" phone over-nighted to me today.
I called customer service to complain that my new phone is being replaced with a re-conditioned phone. I was told I would be called back by a supervisor, but never called back.
My phone does NOT arrive today and I get some ** story about it being Saturday. I WAS TOLD IT WAS COMING TODAY!
I stayed home ALL DAY waiting for it.
Now, I am furious..I am a business woman with NO PHONE for 4 days because I was sold a defective phone.
My company has been with Verizon for 25 years (before it was Verizon). We have spent at least $65,000.00 in monthy fees, not including all the phones we have purchased for our 5 phones and 4 data plans.
I call today to speak to a supervisor. Bottom line, I want to go to my local Verizon store and have my defective new phone replaced with a new one or me and my $65,000.00 in business walks. do they care- NO.
If i did business like this, I would be out of business.
PLUS, this is our 2nd DROID 4 to die in 2 months. Obviously there is a problem with this phone, PERIOD.
As soon as I can figure the cheapest way to leave, I intend to.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Anyone from Adobe care about customer service?

Want to buy CS6. Downloaded trial version but having issues with windows 7 home edition. Posted on Adobe Help Forums....no replies. Called Customer Service....was promised a call back; never received one. Considering moving to another product from an Adobe competitor. Anyone from Adobe reading these posts? Anyone from Adobe really care? Sad!

Hi and thanks for your comprehensive reply. I will try to answer all your questions. Just to back up a bit, I have tried many different things to get Audition 3.01 to work on my laptop. When I exhausetd all i could think of , I downloaded CS6 hoping that would give me better results. In the end, the two applications behaved exactly the same, ie inability to record in multi-track. Most of the tests I did, which I describe here were done on AA3.01. If they did not resolve the problem there, I am doubtful they are the cause of CS6 not working.
I have not tried playback only when selecting the TASCAM i/face. However, I can indeed select either the internal sound card on the laptop or the TASCAM in the HW Preferences. If I use the internal card, everything works except I cannot do multi-track recording of course. However, I can import a session and do everything with it. As for clock, I have tried toggling it between AUTOMATIC and INTERNAL in the TASCAM control panel, no difference (on AA3.01).I don't know if there is another place where this is controlled other than the TASCAM control panel. As for "device class" indeed I could only get CS6 to show the 16 channels of my TASCAM if I select ASIO. I did not check the "release ASIO in the background" box
In summary
1. AA3.01 Works well with an old PC runing windows XP 32 bit
2. AA3.01 installs and runs on a HP Pavillion laptop, i3 processor 8 Gig RAM, windows 7 HOME EDITION 64bit. If using the internal sound card, I could use AA3.01 for everything except multi-track recording
3. On the HP laptop, I can switch between internal card and TASCAM in HW preferences. I can arm one or up to 14 channels for recording. As soon as I hit record, about 1 sec of lead is highlighted in the tracks that are armed, but then everything stops. No crashing, no errors. If I delete the tracks I can continue working on other things.
4. After exhausting everything I could, I installed Audition CS6 on the same HP laptop. Exactly the same issues with recording appear.
5. I installed Audition CS6 on another laptop, a IBM Lenovo, i5 4Gig RAM windows 64 bit Professional. Absolutely no issues and everything works fine. Problem is, the Lenovo is a work laptop otherwise I would just use that and forget the rest
I will check about the playback when I get back from the office. However if memory serves me right, I believe I was able to use EDIT mode and still playback WAV files. Will confirm that later tonight
thanks
Tony

WORST customer service experience, xperia care Canada

Hello, I have been desperately trying to get my voice heard and report about extremely unprofessional, unethical, and inappropriate customer service provided by Sony Xperia Canada.I bought my Xperia Z2 when I was in Finland last year. I decided to make this purchase because it claimed to be waterproof. I had carefully studied and followed all the necessary precautions while taking photos underwater. Just after a couple of months of use, the phone displayed following problems;Cover of charging port use to fall ofPhone was frequently loosing signals (other phones were functioning properly, same time same place)WIFI and 4G performance was inconsistent (other phones were functioning properly, same time same place)Occasionally phone rebooted itselfFor these reasons, the unit was sent under warranty 3 times between the period of July and December 2014. In January 2015, I came to BC, Canada for study purposes. The phone encountered same problems and was sent 4th time for repair to Sony Xperia Canada. I got the phone back after one month in March 2015. In June 2015, I visited a BC lake and at the bank I dipped the unit under water barely few inches to catch some fish on the camera, within seconds the unit shut itself down. Although all the covers were properly closed but it didn’t even take a minute that water somehow penetrated in the system. I immediately tried to dry and opened the covers and saw a tiny stream of water coming out of the charging dock. I opened all the covers and waited for a couple of days, hoping it will dry. Then I put it to charge and saw the “red light” on, tried to turn it on after few hours of charging but it just vibrated a little but no display. I sent the phone again because it was still under warranty. The phone was sent in the end of June 2015, on 20th of July I got an email from SBE (repairing company), informing me that the cost will be beyond economic repair and if I want the phone back, I must pay $25 diagnostic fee. I told them that I had clearly stated my case to Sony and claimed it to be a defect in manufacturing or in the fixation done back in Feb 2015. SBE suggested I should contact Sony as they wont negotiate anything with me. I thought that Xperia care will contact me because they must have the same info. No word came from them and I finally contacted them on August 4th 2015. They told me, in their system the repair is still “under progress”. I was surprised to find out that they have no communication with the repair company so I informed them about the email that I received from SBE. And the customer service agent was like “oh yeah I see, so it is beyond economic repair and you have to pay $25 to get the phone back”. Absolute genius! This conversation took place on chat server. I requested him to give me a contact number so I can call and talk to somebody who knows. A number was given, I called and again I had to repeat the entire story to another agent as she did not have any clue. I felt like I am banging my head with a wall. Upon me insisting, she put me through to a manager called Alex, yet again I had to play the same film to make him understand what I actually mean. He promised that he will take a look into the matter and will get back to me within 24 hours. This was on 4th of August, today is 6th. Today I received an email from repairing company (SBE) again, they informed me that I have not responded so far and I have 30 days to pay $25 to get the phone back or it will be SBE’s property. Alex never got back to me and evidently he didn’t even bother to care to contact SBE. So I called Sony Xperia “care” again just few minutes ago, another agent picked up the call and I knew I have to tell me the entire story again. All they do is “apologize” or “thanks” but real work never gets done. He told me, Alex is busy on another case and will contact me as soon as possible. It has already been an hour and I really think he will not, because Sony has never contacted me, it was always me. I have lived in 4 different countries; my field is indirectly linked with new technologies and IT business in particular. This is the WORST communication and customer service system that I have ever encountered. I don’t know if there is anybody that I can report it to. But Sony, like its phone competitors, Apple, Samsung, or HTC, sells expensive devices but the level of customer services and after sales services is undeniably inferior.

Thank you for replying. The link you provided, I had used always in my previous queries. It directs me to the same people again, Xperia Care Canada. I haven't got any concrete answer or response from them. And I just dont know how can I approach someone who could actually make some sense so I decided to post it here.

Really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.

Really Disappointed With your Customer Service

Hi there,
I have never posted to the forum before but I bought an item in April (a power inverter so I could plug my laptop into the airplane I was flying back on from my trip). When I got on the plane, I realized they actually had real plug in outlets so I didn't need the inverter I had bought. I never once used it.
Unfortunately when I got home, we moved the week later and my best buy bag got shuffled into a closet. I just found it last week and tried to return the item to the store. I explained the situation, and showed the receipt. I realize that it is far outside of the return window, but I was disappointed by the rude customer service agent who had 0 empathy for the situation.
This type of customer service, where you are unwilling to understand extenuating circumstances an offer a one time exception, has really put a bad taste in my mouth about your company.
Is there anything you can do to help?
McKelle

Dear McKelle,
This type of service is not at all what you want you discussing with your friends and family. We want you to brag about the world class service you receive at every Best Buy you visit. I am very sorry for any lack of empathy that was shown under your circumstances.
The employee assisting you should have treated you with the same amount of respect as they would with any other customer looking to perform a return. While this doesn’t mean they would be making an exception, you should not have left feeling the way you did. We have recently made some large improvements to our Return & Exchange Promise to better serve our customers and to differentiate us from other retailers. For instance, we can now take back items with missing packaging or accessories for a small deduction depending on what is missing.
I was a manager in our stores for a couple years before I came to work at our corporate level. I worked very hard with my employees to ensure we were providing every customer with an experience that was better than their last. If this wasn’t happening, I wanted to have that feedback to share with my team. I would like to send you a private message to gain some more insight on this experience to share with the leadership at the store you visited. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
I hope you won’t let this one poor experience change your outlook on us altogether and will come to us in the future for your technology needs!
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Creative Customer service = REALLY BAD!

Alright guys, for all of you out there deciding to purchase a ZEN, don't.
This?is?my?story:
So I buy a creative zen 4GB. It works great for the first month, then all of a sudden, it starts to flicker the white screen of death occasionally. I think, alright, I'll just RMA it and Creative will send em a replacement, or attempt to fix it.
So?I?RMA?it'sand?spend?$0?to?ship it'svia?UPS. It?was?all?good?until?I?got?this?"replacement"?in? the?mail. I?open?the?box,?eager?to?find?a?new?or?fixed?mp3?p layer.
However,?I was presented with the direct opposite, a clearely achem achem "refurbished" Zen wiht HUGE VERY NOTICEABLE scratches right across the screen. On top of that, the white screen of death was present in this "replacement" Zen as well.
C'mon?Creative,?This?is?not?the?type?of?customer?s ervice?I?expect?from?a?big?company?like?you?guys. I?did?not?spend?my?entire?spring?break?
teaching?kids?how?to?play?tennis?just?to?earn?enou gh?money?to?buy?a?player?that?will?break?from?a?co mpany?that?does?not?know?how?to
replace?their?defecti've?products?correctly. ON top of that, I had to pay an additiona $0 for shipping to receive a player that was in a worse condition than my original one.
It?partly?could?have?been?my?fault?for?purchasing? this?player?in?the?first?place. I?have?had?terrible?expiernces?with?creative?prodc uts?in?the?past,
specifically?the?creative?muvo?txfm?256mb?and?the? ep-630?headphones. I?thought?that?Creative?quality?and?customer?care? would?have?improved?since?then,?but?I?was?wrong. I might switch over to the Samsung d2 after this night mare.
If?anoyone?else?has?Creative?Customer?service?horr or?stories,?feel?free?to?post?it'shere. Let's?see?if?we?can?unite and send a message to Creative.

I bought a Zen V Plus 2G refurb unit. The scroll button did not work, so I could not access anything on the main menu. Rec'd RMA and returned unit, only to receive a replacement with the same problem. Again rec'd RMA and returned unit. This time the exact unit was returned to me with the same problem. For the third time, I requested an RMA, returned the unit and have not heard what the status is, only that it was received.
All I want is a unit that works. I have been patient, but this is ridiculous. Please send me a unit that works this time, as my patience is wearing thin.
Sherrill

Customer Service/Care, Really?

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