Customer Service\HP Wont Send Me My Computer Back!!!!

Today, I am writing because i am furious from getting off the phone with HP. I am a college student and i really need my computer to get through my day, currently i only have access to the ones at the library. You know how inconvenient a computer at a college library is...I saved up enough money to by me a HP TM2 + Touchsmart ADP. I simply fell in love with it. The touch screen started acting up and i called in to have it checked out, the couldnt diagnose the problem over the phone, so they sent the order in to have it looked at by a technician. That was on April 23, 2010. The computer was sent and the estimated date to get the computer back was May 14, 2010. When that date came around, no computer, no message from HP and no update online about the order. Two days later i call them about my computer and they say the computer was not repaired because of a part shortage. Right? the manufacturer of my computer ran out of parts to fix it? does that make sense? So they told me that the they will update the status online when they fix it and will ship it back. Another week goes by and still no word from them. so i called them and they finally say June 18, 2010 is my estimated fix date when they get the parts in. So i tell them please ship my the Computer back unrepaired so that i could use it for a while when summer school starts on May 24. After a week of them giving me the run around they finally cancel my repair order on May 23. I thought that the would be shipping it immediately, but they said that the office is not open on the weekend i had to wait until monday the 24 to have them ship it. The technician said, "For sure you will recieve your computer within 2-3 business days." A week goes by and still no computer. I call them today. the first time i try to connect to a technician, he/she answers the phone then hangs up, same thing happens the second time. So I *67 the number and called back. finnally got an answer. I ask them where is my computer. and they say it should have been recieved on May 27, 2010. I tell them I have not gotten it back and requested a tracking number. He says that there isnt one. So they transfer me to another line and the person tells me that they have not shipped the unit because they ran out of boxes to ship the unit in. and that they will send me an email when they send out the computer. I ask for a number to their manager and he said that there isnt a number on file.
I loved HP until i had to deal with the employees that they have working for them. The service has been far worse than i can ever imagine it would be. I loved my HP TM2. by far the best laptop on the market. Worth every penny of the $1000 i paid for it. But this is unneccessary. There is no reason that my computer should be gone for 2 months with out it being fixed and sent back. they have given me every excuse in the book for why they have failed to with hold their word. As far as I am concerened, This will be the last computer I buy from them especially one under warranty. because I paid $125 for a protection plan so that i would get full support from HP and in return they:
Dont have any technicians that can speak english
their offices dont communicate
the emplyees never logged all the times i called and why
they dont update/ communicate effectively with the consumer
the service is simply horrible
As far as i am concerned, HP has stolen my computer and will not give it back. I tell them to fix it and they try to keep it for as long as possible. I am really planning on pursuing legal action since i have recordings of the phone calls with the rude technicians that gave me the run around, hung up on me, and gave me the same information. We the consumers are the reason they have a job and this is how we are repaid.

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WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS.
i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK.
i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.
ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.
I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

Dave,
Sorry to hear about your troubles - I can only imagine your frustration and the time crunch.
The best approach is to ask that your case be escalated to customer relations - this will usually take 24-48 hours and it sounds like that may be already in the works. Customer relations should be able to work with service and depending on the circumstances have the system repaired under your exisiting standard warranty terms.
A standard or extended warranty should be enough in most instances - the accidental damage upgrade is really to cover drops, spills, physically broken parts - cracked LCDs, hinges, etc. These types of damages are often rulled as "customer induced" and not covered under normal warranty which results in a billable ammount quoted for the repair.
Service applies their best judgement on these, but we recognize that circumstances can vary and so there is an escalation and review process to make sure we can intercede and help customers as appropriate given the particulars of the case.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Customer not ready to send free of goods back But he wants money back for damaged stock

Dear sd Experts please tell me How To Achieve In SAP
Customer : 120000
Company: AAA
AAA Company offered if customer purchased Material ZZZ For 100 qnty They will Give Free of goods Material XXX 15 For Diwali
: ex: Now customer Purchased 100 qnty and he got 15 Free of goods from the company Now This scenario ok Imagine stock reached just one day before DIWALI suddenly Customer Found some damaged stock Like 10 Items
now he wants to back the stock and he doesn't want the same material 10 Items (zzz) He wants only Money
because Once DIWALI Completed he cant sell the products he will be in loss ( i am giving just example to understand)
so he wants money back .....................For 10 Qnty
But he is not ready To Give back Free of goods Back (XXX) Because He purchased the stock From the company is giving free goods thats way
Yes it is correct point From the customer side because every customer will think like this only no wrong with him ...
Now coming to Company issue .... Company everything calculated material cost and finally decided That 100 Material ZZZ We can give XXX 15 Material As a free of Goods here no loss and no profit
But if customer Is asking Money back for Damaged stock and he doesn't want To give free of goods back ,,, So here from company point of view some loss will be generating definitely..100 % so how we will proceed with FI @MM IN SAP
Because I think another option plz guide me
Thanks a lot

Dear Venu,
As i understood On a purchase of 100 TVs--10 DVD players are free(may be 10+1 offer)
Now after receiving customer found 10TVs damaged
(only TVs got damaged--not the free good DVD players)
So he returned those damaged 10 TVs back to Business and he dont want to take this new 10 TVs based on his sales after his seasonal experiences.
So now the adjustment can happen in the following ways:
(solely depends on your understanding with your customer)
1.Adjust the total amount only for 90 TVs(you can use credit memo else invoice correction request)
2.here the question comes is for 90 TVs only 9 DVDs are free--(here again you can do in two ways charge the customer by a debit memo for additional one piece of DVD player or ask the customer to return that one DVD player)
Hope this helps.
Very Important note:
I just saw somebody asking you to correct your punctuation and there is a like given by Our senior and respected member JP. we have to understand one thing here--always we need to take these comments as positive manner(recently our respected moderator JP cautioned me too through a direct message asking to correct my diction and some spelling mistakes--which i might be doing without any intention)
Remember one thing in life--- all of our respected senior members are here to help us whenever we are facing career threatening issues--even though they dont know us personally --they are helping us & we come out with victory and smiley faces from all these issues--we should respect their comments and say thanks to the people who is correcting you at your career.
To Respected JP: sir--i think you might have observed the change in my approach too
(like ""me too"" at your message)
whenever i am crossing-- requesting you again to correct me.
sorry to give this pain again to you sir.
Regards
Phanikumar

Horrible Customer Service! And a 33 month old BB problem continues to exist!

I have been a Verizon Wireless Customer for over 7 years. I have been a Blackberry user for even longer. In November of 2008, I switched my Blackberry World phone for the then new, Blackberry Storm. I kept my same phone number, had no previous problems with the World phone or any calling issues, etc. I just thought I might like the latest and greatest. Almost immediately after getting the Storm, I started getting these strange 1 way audio problems. When I say 1 way audio, I mean, I could here the other person on the end of the line, but they could no longer here me. It was strange and it happened infrequently. After about two weeks of having the storm, I decided that I really did hate not having the qwerty keyboard and so I took the storm back and got the BB Curve. Again, noticed that I had the same 1 way audio problems and contacted VZW customer service. After sending me out a new phone and several customer service calls, VZW opened a trouble tickets. It was never resolved and conveniently closed, with Verizon saying they could not duplicate the problem. I was not experiencing dropped calls. I still had full bars, was still connected to the party on the other end of the line and it was happening in a bunch of different places. I went thru this with the Storm, the Curve, the Tour and the Bold, all with this same sporadic one way audio, all with multiple different Blackberries being sent out to me, because Verizon was sure it was the Blackberry and not them! Customer service suggested, on many occasions, that I switch my phone number. WHY??? It didn't happen the first 3 years I had the phone number. They also, had the audacity to suggest that I switch to a different platform. HUH??? All of the sudden, I'm the only one in the neighborhood, who cannot have a blackberry phone, because it just no longer works for me???? Numerous tickets were open and no one would ever get back to me. I couldn't get a VZW Tech to call me back if my life depended on it. Call with one way audio were hounding me and VZW told me to mark my calls, where this happened. Did all of that and they still couldn't find the problem. The one way audio even happened when I was on one of the many calls to a Verizon Tech....yet they still could not "duplicate" my problem. To this very day, they still have not found a solution. After many months of dealing with Verizon (or not dealing with them, because they wouldn't call back) and researching new phones, I decided today, to try out an Android platform phone, just to stop the madness. I called VZW and told them which phone I wanted (I needed something that would have a long battery life, had good reviews, etc) and they told me that I could NOT have the Motorola Android 3, but I would have to take a reconditioned Droid Pro instead. I explained to them in no uncertain terms, that I was unwilling to pay for this change, as it's been an ongoing issue, that Verizon failed to ever fix or even acknowledge. While I was getting stuck with a phone that I really don't want, I was completely tired of dealing with these issues, Verizon and my understandably irritated customers. After the phone order was placed, the Verizon Customer Service guy, tells me that I have to return my Blackberry, within 10 business days or I would be charged for it. WAIT!!!! I don't even really want to change to an Android phone, I just want to try one out and see if this is going to give me the same issues as the BB. Why do I have to return the Blackberry? And why did Customer Service wait until we were almost finished with the conversation to unleash that little bit of information?? I would have never agreed to getting an Android, should I have known they were going to make me give up my BB too. No, I don't want the Android phone just to have an Android. I want Verizon to figure out what is wrong with my phone in the first place, but it's not going to happen!!!! So, I was really left with no alternative, but to try another phone. I have never gotten any compensation, in the almost 3 years this problem has been going on. I have not asked for anything, except for Verizon to fix an issue that is clearly their problem. We have another Verizon phone in our house and another line somewhere else and we have no problems with the other phones. I have had at least 10 different blackberries in the last 33 months and all have had the same issue. Quit blaming the phone VERIZON. Don't ask your customers to give up their phone numbers and change platforms, all because of your incompetence. I NEVER write reviews or go into any kind of forums, etc., but I've had it!! Customer Service ignores the issues. I didn't even know that any of the tickets were closed, until I called back with a ticket number, only to find out that the issue was unresolved and because of this, they had closed yet another ticket. To me, the fact they are making me return my Blackberry, just to try out another phone, is beyond comprehension. To top it all off, at the end of each of the conversations, the guy had the nerve to ask me if all of my needs were met, due to the issue. Lol! Yeah, they were all met! Why ask that question to someone you know that is completely ticked off at you????

Pepsio07 wrote:
I'm sorry, but when does swaping from a Blackberry Bold to an Droid Pro (certified pre-owned) qualify as an upgrade?
Secondly, I've had my phone number for over 7 years. It worked just fine for over 3 of those years. Why should I have to give up my phone number? It's not only a personal number, but a business number as well. I have more than worked with Verizon to figure out this problem. Done way more than my share and for anyone to say that I'm unwilling to work with them is beyond belief. I have marked every single call that has gone bad. I have turned off my phone for a period, to see if it was the network. I have switched Blackberry's numerious times. Why does everyone just jump to changing a phone number? Say I did this. What are they going to do with that phone number? It goes right back out there for someone else to have. That's what Verizon told me. If that's the case and the next person who picks it up has no problem, then it wasn't the phone, or me, or the number.
Oh, and Verizon has spent a lot of money trying to fix my problem?? Well, I've spent a ton of money myself, paying for a phone that doesn't work, time and energy switching from Blackberry to Blackberry, and not even mentioning the amount of time I've spent trying to figure out this problem, to no avail!
If something didn't work for 4 years I would be willing to try something else. Then again I don't run a business from a cell phone..

Horrible customer service

I have been with Verizon since 1998 and have had numerous customer service issues. The latest has been the worst ever taking over 7 hours on the phone with various customer service reps and supervisors. This issue has NOT been resolved. We have been wrongly turned over to collections and told that we are two months behind even though our bank statements show that we have made every payment on time. THE PROBLEM: In 2013, we had home phone, Fios internet, and 3 mobile phones on a one bill. We sold our house in December of 2013 and canceled Fios and home phone service. In April of 2014, we moved into our new house and signed up for a 4G home Fusion internet plan due to not having Fios available in our area. Since that time, we have had our phones shut off and have been turned over to collections. It seems that Verizon Residential and Verizon Mobile both think that they are entitled to the payments we make on time every month for the same sevices. You can not call any one Verizon employee that has access to both Residential and Mobile account information so the Residential rep transfers you to the mobile rep and the mobile rep transfers you back to residential. of coarse you have to re-explain your whole situation over and over and over and over. You get the idea. These are after all, trained customer service reps. After HOURS of this back and fourth, we are being told that we made payments to the wrong account # but never had any idea that we had two different account # s. We got a bill in the mail and we paid it. Simple fix, just transfer the money from one to the other. Okay, all fixed! Yeah, don`t let the feeling of accomplishment set in too fast. This is when you get sent to collections. The last payment did not transfer like it was supposed to so instead of calling this "VALUED VERIZON CUSTOMER" and letting them know that there is an issue, just send them to collections and see if we can mess up their 800+ credit score that they worked so hard to build their entire lives. So we spend another 2 hours on the phone explaining over and over and over again what is happening. We just needed to transfer the last payment from mobile to residential so that residential will be paid up to date and that account can be closed. Great, all fixed???? Not so easy. Now you are two payments behind on your mobile account. 4G Home Fusion Plan and 3 mobile phones that Verizon wants us to double pay for two months because NOBODY CAN LOOK AT BOTH VERIZON ENTITIES ACCOUNT INFORMATION AT THE SAME TIME TO SEE THIS !!!!!! When our contract is out WE ARE GONE..........

See I can see this error occurring on the ground level of Customer Service, a rep would only have access to the tools related to their job. But escalating this high enough should definitely reach someone who can see every piece of information. I think the issue was being passed horizontally through the departments instead of vertically. Push for a supervisor or the person who manages the supervisor. Everyone has a boss.

Please do not trust Verizon customer service team based on my experience.

Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.

First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it.

Address For Customer Services in the

Hi All,?I bought a Zen Vision:m 60GB in January 2007 and applied for the Free Docking Station under a promotion that they were doing.Sent it off 5 weeks ago Recorded Deli'very. It was signed for at their end, but so far nothing. I've kept a copy of all the paperwork which I intend to send off again, however I can't find an address for their Customer Services Dept in the UK.Can anybody point me in the right direction. Thanks?

Hi,with me the same thing happened!! Half december I applied for this free docking station (they had the same promotion in the?Netherlands). However I never received anything (it wasn't recorded deli'very). Now the url for this promo isn't functioning anymore. Did anybody receive the docking station?Because I couldn't find an e-mail adress for customer services I just send an e-mail to support. I wonder if?Creative will?reply. If not I?'m afraid?some people at Creative?are misleading customers.

I AM SO ANNOYED WITH VERIZON CUSTOMER SERVICE, Router Issue

So i upgrade to 75/35 and immediately don't get more than 45-65 downstream, heavy fluctuation. I power cycle the modem. It immediately pegs out to 84.2 down. Thinking it was a one off and all is good I leave it.
Couple hours later the speed goes back to the initial. Power cycle again and it maxes out again. Call Verizon and Tech support have me reset router (Westell 9100em) and the ONT. All seems good.
Couple hours again back to the same thing.
Call back Verizon the next day and the next tech says that the Westell may not be able to handle the speeds and says I should speak to customer service about getting an Actiontec Router instead.
They transfer me and customer service refuse to send it only if I pay money for it. The only way for me to get another model is for me to have a tech come out and swap it out. I am currently on hold trying to get that scheduled....
I just wish Verizon would own up to the issue.

If It's Been Less Than 60 Days Since The Port Out Happened,
You Should Be Able To Port That Number Back In.
However You Would Need The Wireless Account Information Of The Account Where The Number Is Currently Active.
Such As The Acct #, Last 4 Of Social, Passcode, Etc.
It Might Even Be Possible To Reinstate The Next Agreement.
You Can Call Customer Service And Request To Talk To The Winback Team.

Bad Customer Service at Adobe - Why ?

Why Does Adobe have such terrible customer service?
I am so suprised and disappointed to learn this.
I have submit several requests for someone to call me back , via their customer service page. Nobody ever calls me back.
I try calling them EVERY SINGLE DAY- Nobody answers the phone... not even after 30 minutes of waiting !
I purchased the teacher version of the CS5 package and submit my identification as requested. They keep sending me emails to inform they will cancel my order if they dont receive the ID. But i have already submit it ! So i am trying to get through to someone so i can give them the case number and ask them to verify that i have submit the ID !
Surely , this is not the job of the customer. Surely , for software as expensive as Adobe' packages , they should have a decent customer service support line where you are guaranteed to get through to a person who can help???? Apparently not , apparently this is too much to ask
Why is Adobe customer service so terrible? And is it likely to improve??? If not, i may just cancel the order, as annoying as that will be . I need to know i can rely on a good support line when needed.

There use to be a Facebook page about Adobe problems created by a disgruntled customer. When it was created customers would get better service from there. Seems Adobe didn't like the negative Comments. I don't know whether it still exist or not though. You might look and if still there post you problem there.
Adobe like most software companies, to save money is dumping any employees of 40-45 years old. They are replacing them with people from overseas, who think they are making great sums of money when they are paid 50¢ an hour. Or employee in the US just out of school and don't have necessary knowledge.
Its not just limited to Adobe. It just seems to be worse at Adobe. Right now Adobe's quality of service is worse than Intuit's. IF you have dealt with Intuit (Quicken/Quickbooks) you'll know what I am talking about. Also, look up Adobe at the Better Business Bureau website. What Adobe don't realize, the level of support for products they sell, determines their ability to sell products. But the bean counters, and BOD and officers don't care.

Horrible customer service in store

We have been customers for over 15 years, and went in to a VzW store last week to upgrade our 3 basic phones. Wanted to keep all basics. When they found out we wanted basics, things got very cold. We were pointed to the corner of the store where the phones were at. 3 to pick from - all $100 each! We asked if there weren't any free ones and were told that we'd have to go to the website to get free phones.
So I went to the kiosk in store and signed into MyVerizon and started through the upgrade process. There were NO free phones. So I had to sign in again for assistance from someone. In the meantime, I went to just the Verizon website and could see 1 free phone. 30 min. later, when someone could once again be available for questions, I was told that the kiosk was not their actual website, so I couldnt do the same things as if I went to an actual computer. I showed him that I could go to their website and could see the free phone, but he told me he couldn't help - I would have to call customer service or go home to my computer. Then he walked off. WOW! I am kind of used to being shunned for having basic phones, but to brush me off twice?
We left. During shopping later in the day at a large box store, we discovered 3 basic Verizon phones for $.97! 3 that were not even available on the VzW website. We got some awesome customer service from the store employee and did our upgrade of 3 phones in less than 15 min.!
We are stuck with VzW because of our location and lack of other wireless in area, otherwise, we would switch - I do not believe in supporting horrible customer service!

I had a terrible customer service experience also at the West Plains, Mo. Verizon. I went in to upgrade today to find out that my unlimited would now be cut to 2G. I was upset because I didn't realize Verizon was doing this. I was asking if I could atleast get 4G for my old price. Another worker there said, "Would you like me to sing you a song and dance?" Really, Verizon! All of the money you are taking and you're reducing services and this is the response I get? I think you can do better than this.

Customer Service - Kudos to Joey (Joseph)

I am dropping a note here as there seems to be no way to thank a customer service agent or send an email to thank for exceptional service - I am hoping it gets picked up by the customer support management team.
I called ATT today to get service on my phone and they transferred me to the Apple CS as they could not complete the request. I was transferred to Joey (or Joseph) from Apple. Joey helped me through each step not only profesionally and efficiently but was also personable and made the experience a truly positive one.
I have not had a better customer service experience in my 36 years.
Thank you Joey for your help and support - customer service would be something else if every agent was as positive and efficient and ready to find solutions as you are - I am very appreciative of the support you lended and hope this post finds its way to you and your management.

Something like this would need to be posted on the Apple feedback page, as they do not participate here on the forum. Go to www.apple.com/feedback and click on the appropriate link. I'm glad to hear you were able to get your problem solved and appreciated the experience. We are just users here on this forum, and most will agree that Apple CS is excellent.

Complaint - Poor Customer Service in Store and Inconsistent Communication

I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon Moderator

Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

Unhappy with customer service!!!!

Called Abobe customer service. 2 hours later they call back, then have to listen to infernal MUZAK for another hour. Finally get tech agent, and phone call goes dead just about 1 minute later. No call back. Really!!! I have Lightroom 4. Almost every time I download photos from a single memory card with multiple days of shooting on it, the 1st days pictures import fine, but all or almost all of the remaining pictures have the "?" in the upper right hand corner, requiring a tedious and treacherous process of "locating" the shots. This usually results in the permanent loss of at least a few shots. I AM NOT moving the pictures anywhere, this occurs during a single import. Additionally, when I use the brush feature the return to it, there are no "dots" that allow me to edit/adjust previous work with the brush. I need help and I need it now.

Your second problem is easy.
In the Develop Module lower left the is a feature called <Show Edit Pins> - see screen shot.
Click on the small double triangle and select Always/Selected/Never. Or toggle through these options with the H-key as suggested by the previous post.
Your import problem is vexing.
When you do the import, make sure:
1) that you select <Move> at the top center of the Import Dialog and not <Add>.
2) On the right side in the Import Dialog, in the Destination panel select a folder to import into; and for "Organize" select by date.
That should import all your photos into the folder selected and into subfolders by date.

Going back to Comcast--Verizon poor customer service

Well, I'm going to have to terminate Verizon FIOS. I switched from Comcast, thinking the internet speed would be higher and overall service would be better, but so far my experience with Verizon has been terrible. Although (according to my contract) the fiber optic line would be run underground to my house prior to installation, it was not. In fact, on the day the service was installed, there was no cable so there was a delay of several hours waiting for a cable drop to the house so installation could proceed. A cable drop means the cable was run to the house above ground. Since the installation on April 1 (yeah, I know) Verizon has "promised" the cable would be buried on 5 different dates. Each day came and went, with no cable burial. Furthermore, there was no call from anyone to let me know the cable would not be buried on the day as promised. This has been a problem, because they require our dogs to be kept out of the back yard so they can do the cut over with the buried cable. This means we either had to stay home so we could confine the dogs when the installer showed up, or keep the dogs locked in the garage for several hours if we had to leave. Don't bother calling their tech support line to resolve the problem--their standard response is to say they will contact the department that schedules the in ground installation and I would get a call back withing 24 to 48 hours. I've been told this 3 times on 3 different occasions, and never had a call back. Yesterday I was told that the contractor would be out today to bury the cable, and they even had a work order number to confirm the appointment. Nobody showed up today, and no call back.
Now, Comcast may not be superior to Verizon FIOS, but in the 2 years I was with them they never lied to me. Verizon has lied to me (unintentionally, perhaps) at least 5 times so far, and no one has ever had the courtesy to contact me when an appointment was broken to let me know it would not be kept.
I plan on terminating the agreement with Verizon and going back to Comcast. According to my contract, Verizon was required to install the FIOS cable to my house--prior to installation--in the same manner as the copper wire; aerial or buried. Well, the copper phone line and Comcast cable are underground, but the FIOS cable is still lying on top of the ground. Breach of contract.
PS--although the service I signed up for promises internet speed up to 10 Mbps, the fastest I've seen so far has been closer to 5. Comcast was faster.

A poster wrote: "IMO all these Unions & Contractors should be gone. "
The unions have nothing to do with this...let's keep the blame where it belongs. 1) unethical, unreliable, and unresponsive contractors, 2) lack of oversight from Verizon, and 3) unresponsive, no follow up/less than stellar Verizon customer service.
Verizon...or better...Ma Bell....was at one time THE BEST SERVICE PROVIDER BAR NONE. That sadly has gone the way of the do do bird...They've dumbed down their techs, compartmentalized their "mindbank". There are very few techs who know more than "one thing" anymore. When companies slash budgets to remain competitive...invariably customer service and repair suffer...
I too have some issues with Verizon's customer service. I was a land line customer for well over 20 yrs until I had a repair issue and was told on 5 different occasions that a repair tech would be out to do the repair...they never came...they never called. My screen name is dtmfman...for anyone who doesn't know it means dual tone multi frequency...in lay terms...dial tone....Yes I've been a voice person for well over 30 years....so after 5 missed repair visits and no calls....I disco'd my land line service and now use only my cell. I'm sure at the time they (Verizon) probably thought they wouldn't miss my $40+/month income....but more and more people are fed up with poor customer service and have followed my exodus.
Back on topic...Yes sadly the buried cable issue seems to remain a big problem for Verizon. It happened to me. But..I have to say...once it did get resolved....I haven't had many problems...I too was a comcast customer...but I would NEVER go back unless Fios was discontinued...or they finally have competition in the "fiber to the house" arena.
Right now...my issues are questionable data transfer speed....and of course less than stellar customer service...
Good luck....
Message Edited by dtmfman on 05-06-2009 05:00 AM
Message Edited by dtmfman on 05-06-2009 05:01 AM
Message Edited by dtmfman on 05-06-2009 05:02 AM

What happened to the Customer Service Survey???

I'm an Elite Rewards member (a.k.a. buy a lot of stuff at Best Buy). Recently I've been told numerous times that the reason I no longer get codes on my receipt to do a customer service survey is that Best Buy has changed to a system where you will email me a link for the survey. WRONG. You have all my contact info, the purchases show up in my rewards profile, but I have NEVER received and email for the survey. I know that these surveys are important to your staff. Either fix the system (you could put a survey link on the rewards page that we could enter with the customer service code for each purchase) or go back to the old way of having codes on the receipt. The current system is not helping you identify and retain your best employees. I want the best people there to help me when I spend my bucks at Best Buy. Without good people in the stores, we might as well order from Amazon.

Outsourcing, no training, poor resources and emulators, confusing plans, deals, and promotions.

Customer Service\HP Wont Send Me My Computer Back!!!!

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