What happened to the Customer Service Survey???

I'm an Elite Rewards member (a.k.a. buy a lot of stuff at Best Buy). Recently I've been told numerous times that the reason I no longer get codes on my receipt to do a customer service survey is that Best Buy has changed to a system where you will email me a link for the survey. WRONG. You have all my contact info, the purchases show up in my rewards profile, but I have NEVER received and email for the survey. I know that these surveys are important to your staff. Either fix the system (you could put a survey link on the rewards page that we could enter with the customer service code for each purchase) or go back to the old way of having codes on the receipt. The current system is not helping you identify and retain your best employees. I want the best people there to help me when I spend my bucks at Best Buy. Without good people in the stores, we might as well order from Amazon.

Outsourcing, no training, poor resources and emulators, confusing plans, deals, and promotions.

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Hi BigMig,
Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
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Thanks!
Wendy M - HP Support Forums Moderator
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What happened to the concept of customer service?

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I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
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I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
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Is this the customer service quality that BT reall...

Hi
I started out with a reletively simple problem to solve: I wanted to set a bookmark in my browser to enable me to get to BT Mail without having to go throught the laborious MyBT signin/ Email link combination.
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Regards from Livingston, Scotland

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Phwoar, sorry about rant

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