Customer service messed up my order and they won't correct delivery date

I woke up at 3am to order the iphone 5s in gold.  I was the first call for the agent.  Ordered but because of a system glitch it wouldn't let me confirm order.  Agent said to do later in the day.  My delivery date was going to be 10/14 for 2 gold phones.  When I checked again later around 10am I saw that the agent had ordered me a gold and another color I did not want!  Called him back and told him the order was Wrong!  He said he would fix it and I would get a confirmation via email in 15 minutes.  When I got the email the order was corrected to 2 gold phones BUT I would not get my phones until NOV 4th!!  What!!?? I am a new customer switching from another company and the agent also changed the agreed upon phone number for my daughter PLUS he added services that I did NOT want and wasn't in the first order!  What!!?  So I called him back and he said he was going to get his supervisor to fix it.  Nothing happened.  I called again and talked to the same agent and he told me that his supervisor would call me on Monday.  I never got a call.  He made promises to fix it and nothing happened.  I made 10 or more calls to different agents trying to fix this and no one was helpful.  I am now wondering if it is a big mistake to switch carriers...... If this is the kind of service you receive and no one is willing to help fix the problem then it is very concerning.  I have gotten the complete runaround.  I was lied to and I was given false promises.  If there is any Verizon customer service person who can fix this then please respond.  It wasn't my fault that the rep made a mistake with my order and it wasn't my fault that your system had a glitch.  I really have a hard time understanding why you can't fix this.  If there is any doubt to what happened I have all emails and you can always listen to the rep's call with me and you will find he repeated back the correct order of 2 GOLD iphones several times...........  I hope your company isn't so big that you don't care about your individual customers.

LOL... My standard advice when stupidity has taken over.  The paperwork clearly backs the customer, but somebody on the phone can't see it.  By taking the whole mess to a store - preferably on a busy Saturday - the employees are more likely to want to help to prevent a meltdown.  Just discussing this type of mistake in front of other customers is a potential sales killer.
it has actually worked for a couple of people, which is why I suggest it.

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