Customer service NO longer available @ Verizon

NO promised returned call
Fail to meet promises made 4 times in 2 months
Impossible to get back with the same person who promised and failed

Welcome to Verizon Wireless!
You can read here on the forum of all the broken promises of call backs, of credits promised but never given, notes not made on the account, account changes without the customers permission and the list goes on and on.
Terrible customer service for many customers. A shame.
Good Luck

Similar Messages

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  • Neo4 SLI Plat - Poor Customer Service - No Longer Loyal

    I have been a long time customer of MSI of both their motherboards and video cards.  I posted on here awhile ago about about my troubles surrounding a newly pruchased motherboard that basically amounted to a failed bios chip.  Tech supported suggested they send me a bios chip against my wishes, as I thought it was more than the bios and wanted a new motherboard.  I bought a PLCC puller from radio shack and started to extract the chip.  The chip was wedged in the socket so tightly that it started to flex the board in that location.  I tried to pull a bit harder and basically the plcc extractor twisted and broke off the side of socket.  I spose you could chalk this up to my fault or that fact I should have been shipped a brand new board to begin with.
    In either circumstance, it took 1.5 weeks for the new bios chip to get processed and shipped and then another 5 days for it to reach me.  So basically 2.5 weeks for a small silicon chip that could cost no less then 10 bucks to over night?  MSI was graceful enough to accept the board for RMA, however, they wanted me to PAY for shipping to them, and then wait an average of 2 weeks for them to test and verify the problem, and then wait additional time for them to ship it back to me.  I if I wanted faster shipping I had to pay for that both ways!  I've already waited weeks to get my new rig running for petes sake!
    This tells that MSI has so many problems lately with their products they no longer stand by their customer support and give the end user the shaft.  I flat out told the customer support person my situation, my frustration level, and dwindling confidence in MSI.  It's not the customer support rep's fault they have no authority, but he basically said nothing more he could do and its just the way it is.  MSI has no loyalty for their customers, and I sure as hell am not going to have any continued loyalty for MSI.
    Thank god i bought this from newegg, they are going to refund my money, and I already ordered out another board from a different manufacturer.  From this day forward, I will never purchase another MSI Product and I will continue to post my thoughts on this company being completely worthless.

    I know and unfortunately this is how the global market works.  Basically one level of service, which is nothing wrong with that -- unless you pattern your service around the lowest common denominator.  Quite honestly, I am not trying to and moan here, I would just like to see some changes in their customer service.  Take newegg for example - top of the customer service food chain.  Are their prices the lowest - nope, but they offer fast service, great top of the line product selection and more importantly a customer centric RMA policy.  Two Thumbs Up - you know where your money whent.  MSI - damn I got mugged.
    Quote from: Glenn on 23-September-05, 09:00:03
    I think it is pretty standard for most large companies like this. I've had similar issues with ABIT and ASUS that took a long time to resolve since I was beyond the resellers 30 day limit. Not saying that it's acceptable because it really isn't, but that is often the case. It's not just MSI.
    I've often payed for 3day shipping to at least get the product in the door and processed, and depending on how hot it was, Ive even had to eat the cost of a new board just to get it in the hands of my customer, then find a way to sell or use the board that returns for RMA. Tell me how frustrating that is...

  • Customer Services are you available?

    Tried many times to resolve billing problems - anyone out there?
    This is so painful!

    Customer Service:
    Dial *611 from a cell phone
    (800) 922-0204 from a landline
    Monday - Sunday 6 am - 11 pm
    or via chat (Contact Us at the top of the page), Twitter, Google+, or Facebook

  • After iTunes/Yosemite updates, custom ringtones no longer available in Contacts on Mac but are on iPhone

    After updating to Yosemite, my custom ringtones are no longer associated with particular contacts on my Mac. They seem to be in the right place in iTunes (ver. 12, updated at same time), and are still assigned to contacts on my iPhone (OS 8.1)--I haven't synched contacts, but I can't figure out how to get them re-assigned to specific contacts on the computer. when they're not there to be selected. These are a combination of purchased and GarageBand ringtones, and have been in use for years. Here's what I've tried:
    In iTunes > Tones: Deselecting the ringtones, syncing (connected to mac). Then re-selcting and synching again. Ringtones are still visible on the iphone in Sounds, and in iTunes, but not available from within Contacts on the Mac.
    Still in iTunes, used Get Info to identify where in Finder Tones are kept, which for me is: ~/Music/iTunes/iTunes Music/Tones/. Copied all of them, moved the originals to the trash. (Did not empty.) Restarted. Didn't make a difference. I put everything back.
    I have had this problem once before with an OS upgrade or new iPhone, I'm not sure which, but the de-selecting/selecting had worked. Not this time, however. My mistake may have been to update to Yosemite before updating my phone to OS8.1, but that's the way it was presented to me, and I didn't realize it would matter.  My preference is to sync my contacts. But this became de-selected during the update. (Other prefs changed, also, for example--I prefer local backup, and it defaulted to iCloud.)

    regarding the ringtones, i was able to set custom ringtones myself, but ever since i did that i get errors when synching my phone in the form that some app's dont work, have any of you had this problem?

  • How is customer service so horrible at Verizon???

    I have never been more upset or aggrrevated with a company after dealing with both a local Verizon store and 2 CSR. I had 4 different people employed by Verizon lie to me in the past 5 days!  I am headed tomorrow to check out other phone carriers even though I have been with Verizon for 8 years!!
    Short version of my ordeal..... My daughters Iphone just died on Friday and we couldn't get it to reboot or come back on. So Saturday morning we head to the local Verizon Store to see if they can fix the problem. They decide that it cant be fixed and because I have insurance on the phone they are going to order me one and send it to my house. The guy at the store said that because I had insurance that there was free overnight shipping, but with the holidays that my phone should be here no later than Tuesday.... Easy enough I thought the problems was solved..... Well after no phone showed up on Monday or Tuesday I call CSR. I am told by them that they cant see the order if it was placed by a store and that I will have to call the store where the phone was ordered. So I call the store, I am told by an assistant manager that they have no way of finding the order or to see when it will be delivered we sit at home on Christmas Eve waiting on a phone that never arrives. So today I call the local store again because we still have no phone. I get the same assistant manager who I spoke with previously. I explain the situation to her again and she tells me that she has looked at my account and can see that there is a letter in My Verizon that is a confirmation letter, but that she cant see what it says. She tells me that she will order a new phone and worse case scenario is that I end up with 2 phones, but that she cant tell me when either phone will be here. So I ask her why 2 different people told me on Tuesday that there was no way to see if anything had been ordered, but that she stated that she thinks there was a error and that a phone was not ordered on Saturday. She tells me that someone should have been able to see if an order had been placed and she is not sure why someone would tell me different. She must have forgotten that she was the one that I spoke with. So I go into My Verizon and attempt to look at this confirmation letter. Its not there at all. I can see the order that she had placed but nothing about a confirmation letter. So I all CSR again and a nice man tells me he will credit my account 13 dollars. I simply wanted answers at to why the 3 previous people had seemed so incompetent or if they had all just simply lied to me. He stated that he did not know why they had made such an easy process so difficult and advised me to call the local store and see what they say. I call the local store and ask to speak to a manager. I get put on hold for about 15 min when finally I get the same girl I had spoken to the previous 2 times when I called the store. She then inmorms me that she is an assistant manager. I explain my frustration with the whole situation and how I feel that I was lied to / or misinformed by 3 differet people including her. I explain to her that I really just need a phone to replace my daughters phone as she has been without a phone since Friday and Im not sure the purpose of insurance if it is this difficult to get a replacement. She doesn't really have an answer for me. I ask her if there is anyway she can insure the phone will be here tomorrow since it is supposed to be overnight shipping because of the insurance. She tells me that no she isn't sure my phone will arrive tomorrow and that it may be Monday before I get the phone... I explain to her that my daughter has to stay home and watch my youngest son while I work and that she really needs a phone incase something happens. She tells me that my phone should arrive at my house by atleast Monday.... at this point I so frustrated that I thank her for nothing and hang up the phone.
    It floors me that I got the run around and had someone checked on Tuesday that they would have realized that maybe a phone had not been ordered and I would have a phone....... Or that they do not have a phone in the store that they could provide to me...... Im sure If I was going to upgrade or spend some money in the store that they would have a phone to provide to me.......In fact when I was in there on Saturday the guy I spoke with told me that I could upgrade on of my lines and walk out of the store with a Iphone 4s, which my daughters phone is a Iphone4r that I could pay 199.00 and get her the new iphone5.... Im sure had I paid something then my daughter would already have a new phone. But since her phone was just a year old and had no problems until it died I saw point in wasting money to pay for the upgrade when I have been paying for insurance on the phone since she got it. .... Hoping to have a phone tomorrow or either a new cell phone carrier!!

    You keep using the word insurance. Do you pay extra for insurance from Asurian or is your iPhone being replaced under the manufacturer warranty ? This second option is not insurance so you would have to contact Asurian directly. With this insurance there is a paid premium each month on your cell invoice, you have to pay a deductible to get your replacement device which can run up to $200
    Verizon cannot assist you at the store under insurance, only manufacturers warranty and they can give you the phone number and web site address to start your claim process.
    In the future get your iPhone insurance through Apple Care, its only $99 for the two years and you just walk into the Apple Store near you and get service.
    Good Luck

  • Complaint about my bill and customer service - never expected from Verizon

    I have several lines and I live and work out of the country for a big % of the year. Also have one of my CEO's lines on my plan. Our average monthly bill is 6-7K USD. Recently, it popped up to 10,000 USD. Verizon was nice enough to drop it a bit, as I was traveling in a country with no rate plan.
    Then things went sideways - bill popped up again, I called to ask about it, and they said that they couldn't do anything. Thats ok, I get it, its a us carrier and I am in Asia.
    Here's my proble, I had just paid 4 or 5,000 dollars 2 weeks ago, and they messaged me to say that I had to pay 8000 or they were turning off the phone. For a client who pays, month in and month out, 6-8,000 usd for mroe than a year, isn't there a better way to handle this? But that's fine, I get that, too, so I called into ask about the status, per their request and the lady who answered and spoke with me treated me like a dead beat and she was a bill collector. I was polite, and I just asked to speak to her manager because I wanted to discuss the bill. She wouldn't put a manager on. I asked several times and she kept responding with - why do you need to speak with a manager, what specifically do you need. Finally I raised my voice and said "BECAUSE I WANT TO." I was too busy with work so at that point, I just said to forget it - I will pay the bill online and call someone else at Verizon later to discuss my bill. Then she wouldnt let me off of the phone sh was trying to get authorization to charge the card over the phone, but she needed a zip code to confirm - I finally had to hang up on her. I hung up and then went online and paid my bil (8,0000 USD).
    Such a bad experience. I'm at the point where I will break the contract, pay the fee, and move all of my business to ATT. I can only assume they will treat me better, but what a crazy change for Verizon. They have always been such a tight operation, can't understand how they would let someoen like that into their business. Literally drove me away from Verizon.

        Morgz,
    Driving you away from us is most certainly not the goal here. So, allow me to lasso you back in. Now, I know firsthand we're not talking about pocket change here. However, this seems to be a persistent issue that you'd like to get squared away. Pending where you're traveling in Asia and which device you own, we may have something better so you don't worry about overages and calls like this. In fact, check out our trip planner so you can make sure your line is setup properly after cross referencing with your features via My Verizon http://vz.to/n9PFe9 . Next, pending which device you use, I would recommend contacting our global support team at 908-559-4899 so we can make sure you're set up for success going forward no matter where you are in the world.
    EvanO_VZW
    Follow us on Twitter @VZWSupport

  • Verizon to big?, customer service lacking

    Customer Service run around - Has Verizon gotten too big, to big to handle the customers.  I did a Verizon Edge contract on to lines that were eligible for upgrades.  I received the phones on December 27th and went to the store with the phones. The phones I received were the iPhone 6 and 6 Plus. I asked if I could get both lines with 6 Plus and the rep at the store suggested I send them both back to iPhone 6 and 6 Plus to receive both gray iPhone 6 Plus, due to no restock fees. I called customer service and they sent a return label, I asked how long would it take and the reply as soon as they see the shipping label you can get your phones. Well it has been down hill from there. I sent the phones in on January 5, 2015. I followed the tracking number and the warehouse received them on the January 15, 2015. Now in between time I call customer service and they claim they have no tracking number, go thing I made a copy. I was told I can go into the store and get the new phones. I did and the store told me sorry I am under the Edge contract. I call customer service again and this time I was told I had to wait until the end of my billing cycle. Now which is another 12 days. I did and to no avail, I call customer service, I chatted on line to customer service and I have been on facebook with customer service, and I get it will be 24 hours. I spent the next 5 days on the phone trying to get this corrected and every time I get, it will be 24 hours. I even received a phone call stating it is fixed, which when I longed on line it wasn't fix and I called back to hear, it will be another 24 hours. Today is the 31st and I call once more and explain the whole situation all over again, well sir we will expedite it and it will be 3 to 5 days WHAT???? another 3 to 5 days!!!!!  I have asked to speak to a supervisor and was told "I will e-mail him" - no calls.  Meanwhile my account has been charged additional $190, over my normal bill.  I took the advise of the store clerk and the on-line rep, no problem just send them back and we will get you your iPhone 6 Plus's you have been with Verizon for 6 years you are a good customer. It has been 35 days from the start of the return and I have lost $120 in trade in for both my iPhone 5s and my bill is $391.00 - this has gotten expensive and drawn out.  How do you fix customer service?

    Verizon is by far the worst company I have ever had to deal with and we were customers since before when it was All-tel (a great company btw).  Every time you call with a complaint or a dispute about a bill they make it seem like you are getting your issue resolved and then boom- next bill some new **** charges that don't even make sense.  Furthermore, they got  a family member of mine to accept a tablet under false pretenses.  She understood the deal with her new phone was a free tablet and she thought that meant free!  Well, no there was a $35 registration fee. A $10 activation fee and a one month prorated fee, which once all was said and done and you add in taxes and surcharges, the bill was over $50 higher.  She never even opened the box and when she went to return the device saying she only took it under the false pretenses, they wanted to charge a $70 **** restocking fee!  This company is the worst ever.  I have already pulled 2 of 4 of my phones and can not wait until my contracts are up for the other 2 and be rid of this crap for good!  And I haven't even gotten started on the service in my area!!!!!

  • I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

    turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor  by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
    as you can see, the cel is no longer a commodity. It's a way of life.
    PLease se call me at -----just remembered....I don't have a service line.

    I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
    In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
    The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
    So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
    He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
    today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

  • VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

    I have been 1 of your customers since August of 2006.
    I even own a 2nd phone line that I have been using since approximately 2002
    Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
    My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014.  I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx.  I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
    I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions.  I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone.  He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling,  so they do not do that anymore).  He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
    A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service.  But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone.  He also said if I made any changes to my plan, I would lose my Unlimited Data.  He said there would also be an additional charge for a Hot Spot.  I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number.  But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
    Finally I decided to go in person to visit a Verizon Store.  When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate.  At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan.  And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account.  And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan.  Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan.  I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data.  She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
    My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan?  To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
    I was originally an AT&T Customer prior to 2006 and I switched to Verizon.  This is my first real experience with HORRIBLE customer service and deception from Verizon!
    IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan!  And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
    How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan?  And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan?  NOW I need to buy my own phone if I want to continue on with my current data plan?
    None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps!  They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right?  I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless.  As at this point, Verizon wants to do nothing to reward me for being a long-time customer.  I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan. 
    What can you do to make this right?  I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans? 
    If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless.  I will also tell all of my Friends & Family that are currently with Verizon about this negative experience.  In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone. 
    My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon.  He works in Information Technology with large corporations and will also pass this story on to his business associates.
    I look forward to your response and explanation.  I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

    cheralin333 wrote:
    I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer.  I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers.  How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful.  None of their Reps had the "same story or info."   NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community.  But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon."   And even Ann's response contained info that I already had in my original post.  And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts???  I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices.  Go find a real job.
    No one is "defending" Verizon. We are telling you that
    A) No one from Verizon corporate will see you post
    B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
    So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
    Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

  • Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

    I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered.  Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
    We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty.  If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
    So now, the recap of the horrible experience we have been through .....
    My husband has an Iphone 4s that had the power button on the top of the phone fail.  The button does not press on/off correctly.  He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty.  He contacted the tech and described the problem.  The tech advised him to check all of the water indicators on the phone.  The top one for the headset jack is slightly pink and the other indicators are completely white.  The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible.  He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
    He took the phone to Apple.  They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible.  The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition.  They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one.  The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
    We then went to the local Verizon store.  The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect.  I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible.  The  manager then stated "other carriers would screw you the same way."  REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
    So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back.  That was a week ago and NO CALL BACK FROM KIERA.  Again, this is the customer service we pay for???
    So, we called today and spoke with another rep and a manager.  The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible.  She stated Apple should honor even though he is outside Apple Care if it is their defect.  I asked isn't that what we pay them for??  She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product!  I even offered to fax the paperwork from Apple.  My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible.  I asked the manager to email me her contact info.  She indicated she would ... 2 hours later, no email. 
    So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
    We are seriously looking at cancelling our coverage and just going to another carrier.  Because in the end, phones and service are similar, so you really pay for the customer service you get.  Or in this case, the lack of follow up, loopholes in their program, and lack of customer service.  I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

    It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
    Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

  • Trade-in program is giving Verizon a Customer Service a bad Reputation

    The trade-in.vzw.com program is giving Verizon a huge negative customer service problem. I was concerned when I submitted my mint condition iphone 4 in the flimsy envelope they provided. And sure enough, it has been a month today and the check status website still has "not received" it according to the  link. They have it, post office did their job. And those phone calls to 877-247-3846 - wow - what a colossal waste of time for absolutely no information, that's if you do actually get a person who won't give their name and will hang up on you!  THIS IS NOT THE EXCELLENT CUSTOMER SERVICE I HAVE HAD AT VERIZON FOR 12+ YEARS!
    Then I come here and read they are shorting their customers in the trade-in amounts - wow again!  Really? It's a sales Promotion and they short their customers amounts like $166 of a $200 promotional trade-in value. Unbelievable!
    They haven't done that to me - yet. Because after a MONTH they are saying they still have not received my iphone.  I don't buy the due to the heavy volume we don't have time to take care of business lame excuse, get some help and get it done! By reading other customer posts they have been using this excuse for some time, well before the Iphone 6 launch.  Bad planning and simply not good business on Verizon's part.
    So I'll wait. Don't have much choice. And I don't have time to take the battle to the media, but some of you who have been so wrongly treated should.
    Damage to Verizon customer service has been done, and continues with each passing day.  My question is 'Has anyone had a good customer service experience with the Verizon Trade-in program?'

        OptionsTrader,
    So sorry to see the trouble you have had with the Trade-In program. We want our customers to have a great customer experience with anyone we partner with. Our Device Recycling Support Team can also be reached at 877-835-2024 or by going to http://bit.ly/GGnDDC and clicking on Contact Us. Our apologies for any difficulties getting assistance.
    BrianP_VZW
    Follow Us on Twitter @VZWSupport

  • Why Is Verizon Customer Service So Bad?

    Why does Verizon choose to have such bad customer service?  Doesn't Verizon understand that if they had good customer service, they'd have a lot more customers?  And if they had a lot more happy customers, they'd make a lot more money and even be able to lower their rates a little, which would get them even more customers and money.

    I agree, I used to think Ntelos was bad till I got here. Try dialing *611 and finding a human to talk to after exhausting all the patronizing menus. Don't see any phone numbers for people on their website either, might be well hidden.
    My wife finally called the local store and got thru to a person.
    jh

  • Does anyone at Customer Service know what is going on?

    So, between being on the phone and going to a store, I've wasted over 3 hours of my time trying to get help from Verizon Customer Service to no avail.  I am currently 2 months short of completing my 2 year contract, however, the phone I have, an LG Spectrum, is a complete piece of junk and has become completely unusable.  I was hoping to either pay an early termination fee or else pay out the rest of the contract and start a new contract with a new phone so I could get something usable.  After much conversation with customer service via phone, I was told that my 2 options were to either go Early Edge (which is a complete ripoff...) or else just temporarily add another line to my account, pay for it for a few months then when my other contract is up, cancel that line and I would still be able to keep MY original phone number which I've had for much longer than I've been a Verizon customer.  This seemed like the better option and so I went into the store to combine my account with my wife's account first then do the second option.  After some time dealing with the individuals at the store they indicated that if I did this that I would not be allowed to keep MY number and that my only options were Early Edge or wait 2 months if I wanted to keep MY number.  This is horrendously disappointing and completely unfathomable that Verizon cannot work this out.  I feel like my number is being held hostage and that Verizon is trying to force me into the Edge program.  Considering that my wife and I have been extremely good customers for the past several years, I find this type of customer service to be an embarrassment.  I guess I'll have to strongly consider my third option which is to take my business to another provider along with MY phone number.  Hopefully someone at Verizon will read this and realize just how pathetic this level of customer service is. 

    This seems to be typical lately. We got bad customer service at our local Verizon corporate owned store. The sales person even insulted my wife.
    So when we got home we tried to order what we wanted by calling Verizon and talking to a person that still did not get our order right. When we saw the copy of the order we cancelled it also. We wasted an hour on the phone.
    That was strike two for Verizon.
    Switch to AT&T or some other carrier. We used Sprint before switching to Verizon. Not sure how their reception is now. I know AT&T works great where we live because we know someone that uses them. We were with Sprint for 10 years at this same location and it worked great here and when we traveled to Florida. We have been with Verizon for 6, maybe 7, years as of this year.
    When it is this hard to buy a couple of new phones then it is time to go somewhere else.
    I do know that Disneyworld now uses AT&T instead of Verizon. They are now the official wireless provider.
    We would have already switched since we are no longer under a contract, but my wife decided she wants to wait and see if the other carriers get the 32gb version of the Samsung Galaxy S5.
    Our current phones work fine so we do not need another phone right away. I did cancel my cell phone with Verizon. I do not care which carrier I use as long as the phone works here where I live.

  • Customer service sucks

    Since 2007 I have been a loyal Verizon Wireless customer. On September 3, 2011, a friend of mine told me that she had called but someone who she did not know answered.  When asked if she had somehow misdialed the number she said that she dialed from her contacts list which she had used before. I thought then that it could have been a technical error.
    She called me later and told me that the person who answered spoke Spanish. When she asked him for his number he gave her the same number as mine. I have had the same number since I first started with Verizon in 2007. He had told her that he activated a new line with PagePlus on September 2, 2011. My friend suggested that I should call Verizon customer service.
    I contacted Verizon Customer Service and explained the situation to the representative. When the rep called my number to verify the problem, the first call was directed to me. However when the rep called a second time the call was directed to the other person who had the same number as mine. I have no idea what the representative said to him, but when she call me she said that she didn't know what happened to my account. She said since she couldn't speak Spanish and communicate with the other person, the problem couldn't be resolved.
    I asked if there was Spanish speaking rep who could call the other person who had my number and converse with him in Spanish. Since the phone calls weren't directed to me, we assumed it was directed to the other person. He didn't answer any of the rep's calls. The representative suggested that I should change my number. I told her that this was my number since 2007 and I did not want to change it since too many people know this as my number.
    In another attempt to resolve this problem, I went to the Verizon store at Western & 7th. I explained the situation again. They called my number, but again it was directed to the other person who had my number. The rep spoke with him, but since the rep couldn't speak Spanish, he called customer service. They dialed my number, but this time it was directed to me. They couldn't see what the problem was and didn't believe me or the rep at the Verizon store.
    Again in an attempt to resolve this problem, I went to the Verizon store located at 3785 Wilshire Blvd, Store #570701 And again I explained the situation that someone else had the same number as me and that I couldn't get the problem resolved from Verizon.
    The reps at the store called technical support who transferred me to a Korean interpreter. I explained the full story again and the interpreter said she checked my account but couldn't find any problem. I told her to check my call history and see that I had called several times about this problem. I asked her to call me to confirm what the problem could be. 
    She called and the first call was directed to me. I asked her to try again since calls sometimes get directed to me and at other times are directed to the other person. When she tried again my phone didn't ring but there was an indication that a mobile phone was ringing, however the other person didn't answer. I told the rep that I didn't get that call since my phone didn't ring. I suggested that since my phone didn't ring, the call must have been directed to the other person who probably didn't answer the call.
    The rep didn't believe this to be the case, however she did not offer an explanation what had happened.
    I explained that if the call didn't go to the other person who had the same number, how can she explain my phone not ringing. She just said she didn't know. I asked for her to call several more times until the other person answered, but she said she couldn't do it without offering any further explanation why she wouldn't. I asked to speak with her supervisor and again I had to explain the full story. I pleaded with them to again call my number to try to resolve this problem. The supervisor firmly said, "no". I asked how they could resolve this if they would't make a phone call to see what the problem was that someone else had my mobile number. He told me that my friend and I must have been misdialing the number. I replied that
    while it's possible that it could happen, it would be inconceivable that this would be done repeatedly, especially since my friends have my number either on speed dial or on a contact list.
    I asked them to check my call history and see what the first representative knew. he said that he couldn't call the first rep but that he could email her. I asked why not email her now, but he told me that the first rep was most likely finished for the day. However he could have sent it anyway and have her response by the next day, but he didn't appear to be willing to help me resolve the problem. After speaking with them for about 4 hours, I got the impression that either they didn't want to resolve my problem or they didn't care. I felt that these representatives lacked professional courtesy to help your customer. What kind of customer service is this? I hung up the phone frustrated again and with no help from Verizon.
    I called my own number and the person who also had the same number as mine answered.  The store manager ask him when he got the phone number, where and what phone provider he used. He told that he activated his mobile line from PagePlus on September 2nd. Since he understood the situation he told me that he was going to go back and get his number changed ASAP.
    On September 5th, I sent an email to Verizon and they sent an instant email saying they would reply to me within 24 hours, as of the date of this letter I have not yet receive anything from Verizon.
    On September 6th, I called customer service again and explained the situation and the rep said they would need to connect in technical support and asked me to hold, but I was disconnected.
    I've dealt with this issue for several hours on the phone with numerous Verizon reps and went to several Verizon stores and received no help nor any resolution from them.  I had to resolved this issue myself without any assistance from Verizon. I am frustrated that Verizon charges for their service and when there is any problem not of the customer's making the Verizon reps and service personnel lack professional courtesy and fail to show the customer any respect. How I was treated by Verizon's Customer Service and Verizon's representatives is totally unconscionable, totally lacking in compassion and professionalism.
    I hope that Verizon will try to resolve your personnel's lack of professionalism and treat your customers with the respect that they deserve, there are other providers that we can go to for our mobile service.
    Thank you for your time.

     I have had no phone for 4 days.  WHAT AM I SUPPOSED TO DO?
    I wish I never changed to Verizon. I never had the problems I have had with them when I was with Comcast.  AND if I needed to talk to someone at Comcast, I always got a person...a REAL LIVE PERSON!
    I thought Verizon was supposed to be wonderful. Well...Fios TV is awful and now, I do not have a phone in my house, because I have no dial tone. I tried calling Verizon on Sunday, waited 45 minutes before hanging up without anyone ever answering. I was never told they were not open, so I just have to assume they were.  I tried chat then and now and it's not available.  I'm not going to waste anymore of my mobile phone minutes on this crap.
    I plan on having Comcast pay my early termination fee and going back to a company that stands behind it's service. Why did I ever switch????????????????

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