Customer service sucks

Since 2007 I have been a loyal Verizon Wireless customer. On September 3, 2011, a friend of mine told me that she had called but someone who she did not know answered. When asked if she had somehow misdialed the number she said that she dialed from her contacts list which she had used before. I thought then that it could have been a technical error.
She called me later and told me that the person who answered spoke Spanish. When she asked him for his number he gave her the same number as mine. I have had the same number since I first started with Verizon in 2007. He had told her that he activated a new line with PagePlus on September 2, 2011. My friend suggested that I should call Verizon customer service.
I contacted Verizon Customer Service and explained the situation to the representative. When the rep called my number to verify the problem, the first call was directed to me. However when the rep called a second time the call was directed to the other person who had the same number as mine. I have no idea what the representative said to him, but when she call me she said that she didn't know what happened to my account. She said since she couldn't speak Spanish and communicate with the other person, the problem couldn't be resolved.
I asked if there was Spanish speaking rep who could call the other person who had my number and converse with him in Spanish. Since the phone calls weren't directed to me, we assumed it was directed to the other person. He didn't answer any of the rep's calls. The representative suggested that I should change my number. I told her that this was my number since 2007 and I did not want to change it since too many people know this as my number.
In another attempt to resolve this problem, I went to the Verizon store at Western & 7th. I explained the situation again. They called my number, but again it was directed to the other person who had my number. The rep spoke with him, but since the rep couldn't speak Spanish, he called customer service. They dialed my number, but this time it was directed to me. They couldn't see what the problem was and didn't believe me or the rep at the Verizon store.
Again in an attempt to resolve this problem, I went to the Verizon store located at 3785 Wilshire Blvd, Store #570701 And again I explained the situation that someone else had the same number as me and that I couldn't get the problem resolved from Verizon.
The reps at the store called technical support who transferred me to a Korean interpreter. I explained the full story again and the interpreter said she checked my account but couldn't find any problem. I told her to check my call history and see that I had called several times about this problem. I asked her to call me to confirm what the problem could be.
She called and the first call was directed to me. I asked her to try again since calls sometimes get directed to me and at other times are directed to the other person. When she tried again my phone didn't ring but there was an indication that a mobile phone was ringing, however the other person didn't answer. I told the rep that I didn't get that call since my phone didn't ring. I suggested that since my phone didn't ring, the call must have been directed to the other person who probably didn't answer the call.
The rep didn't believe this to be the case, however she did not offer an explanation what had happened.
I explained that if the call didn't go to the other person who had the same number, how can she explain my phone not ringing. She just said she didn't know. I asked for her to call several more times until the other person answered, but she said she couldn't do it without offering any further explanation why she wouldn't. I asked to speak with her supervisor and again I had to explain the full story. I pleaded with them to again call my number to try to resolve this problem. The supervisor firmly said, "no". I asked how they could resolve this if they would't make a phone call to see what the problem was that someone else had my mobile number. He told me that my friend and I must have been misdialing the number. I replied that
while it's possible that it could happen, it would be inconceivable that this would be done repeatedly, especially since my friends have my number either on speed dial or on a contact list.
I asked them to check my call history and see what the first representative knew. he said that he couldn't call the first rep but that he could email her. I asked why not email her now, but he told me that the first rep was most likely finished for the day. However he could have sent it anyway and have her response by the next day, but he didn't appear to be willing to help me resolve the problem. After speaking with them for about 4 hours, I got the impression that either they didn't want to resolve my problem or they didn't care. I felt that these representatives lacked professional courtesy to help your customer. What kind of customer service is this? I hung up the phone frustrated again and with no help from Verizon.
I called my own number and the person who also had the same number as mine answered. The store manager ask him when he got the phone number, where and what phone provider he used. He told that he activated his mobile line from PagePlus on September 2nd. Since he understood the situation he told me that he was going to go back and get his number changed ASAP.
On September 5th, I sent an email to Verizon and they sent an instant email saying they would reply to me within 24 hours, as of the date of this letter I have not yet receive anything from Verizon.
On September 6th, I called customer service again and explained the situation and the rep said they would need to connect in technical support and asked me to hold, but I was disconnected.
I've dealt with this issue for several hours on the phone with numerous Verizon reps and went to several Verizon stores and received no help nor any resolution from them. I had to resolved this issue myself without any assistance from Verizon. I am frustrated that Verizon charges for their service and when there is any problem not of the customer's making the Verizon reps and service personnel lack professional courtesy and fail to show the customer any respect. How I was treated by Verizon's Customer Service and Verizon's representatives is totally unconscionable, totally lacking in compassion and professionalism.
I hope that Verizon will try to resolve your personnel's lack of professionalism and treat your customers with the respect that they deserve, there are other providers that we can go to for our mobile service.
Thank you for your time.

I have had no phone for 4 days. WHAT AM I SUPPOSED TO DO?
I wish I never changed to Verizon. I never had the problems I have had with them when I was with Comcast. AND if I needed to talk to someone at Comcast, I always got a person...a REAL LIVE PERSON!
I thought Verizon was supposed to be wonderful. Well...Fios TV is awful and now, I do not have a phone in my house, because I have no dial tone. I tried calling Verizon on Sunday, waited 45 minutes before hanging up without anyone ever answering. I was never told they were not open, so I just have to assume they were. I tried chat then and now and it's not available. I'm not going to waste anymore of my mobile phone minutes on this crap.
I plan on having Comcast pay my early termination fee and going back to a company that stands behind it's service. Why did I ever switch????????????????

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VOD doesn't work properly and customer service sucks!!!

I contacted Verizon on 5/2 about my problem. I was told there was an outage and it would be fixed within 24 hours. 36 hours have come and gone and still no resolution to my problem, so I call back and I am told it will be another 12 hours or so until the problem is fixed. They tell me there is an outage but when I looked up to see if there were any outages in my area, there were none. Now I feel I have been lied to. I pay good money for the extreme HD package that I cannot fully utilize and no mention of any compensation has been brought up. This is not the first time I have been lied to by customer service. I gave up my Verizon service once due to very poor customer service and went with Bright House whose customer service is far superior to that of Verizon but their product, unfortunately, is inferior. I guess if your product is "the best" around, who needs great customer service. I wonder if Direct TV is any good. Once they get ya into a contract customer service goes downhill.

Hi chucky,
To be honest your posting is not easy to understand and one information I miss like your operating system.
Theoretically it could be a software problem, maybe a virus or something else so it doesnt make a difference how many programs you have installed.
Satellite M500 doesnt seems to be a European model so I dont know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.
In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

Homesite 5.0-5.5 and Customer Service sucks balls!!!

It is obvious that Adobe does not look through their own
Forum Message board crap, as they requested for me to go for
support. If so, they would have answers to the questions that I
would need; in which I see ppl having the same problem as I do back
2006. (So I would like to say your system and Customer service is
B.S).
Okay to my problem:
What I want to do is have Homesite 5.5 installed on my new
machine from our old machine. One of the problem is that the serial
number that shows up (when I click on "help" and "about homesite")
indicates per customer service and sales, that it is for Homesite
5.0. Even tho in my face it says version 5.5, so basically they are
saying i'm lying. Yes, it is upgraded from 5.0, but i provide what
i see and what i see is the serial number that is provided under
version 5.5.
Anyways, sorry for giving somewhat the long version of my
issue. I just want to know if anyone had the same issue and figure
a way around this.
Thanks,

Folks, I'm sorry to hear of your bad experiences both with
installation and support. I'll make one point of clarification: I
don't think Adobe ever promises to provide support themselves in
the forums. Rather, the forums are watched by experienced users
(some formally, some informally) who try to answer questions when
they can.
In this case, since you're having licensing issues, I've not
piped up myself because I haven't had the problems or helped
someone resolve them. Perhaps someone else may chime in. Again,
there are no promises.
Now, that may tick someone off, especially if they want help
just getting a product installed. But to that I would say that
Adobe has always offered free installation support. Perhaps the
folks you reached in support didn't suggest that, but check out
http://www.adobe.com/support/programs/customer/gss.html
There are some caveats about how many times you can use it.
Perhaps you both have exceeded that, but if not, it seems worth
going down that route. Perhaps it would also take you different
people than you reached before. Hope that's helpful.

FIOS Voice is terrible. Customer service sucks.

This is the probably the 5th time I have had to get a technician to repair a dead phone line. I do not understand how incompetency of Verizon to repair the oldest technology in communication. I can have great internet service but poor voice.

You're talking to other customers here on this peer-to-peer forum.
I've had nothing but good experiences with FiOS Digital Voice on two lines.
When you have phone line problems, have you tested at the ONT? There is a telephone jack on the customer access panel in the ONT. If you plug in a phone and don't get dial tone, it's Verizon's problem. If you get dial tone, the problem is in the wires inside your home.
Unless you have a wire maintenance plan, Verizon isn't responsible for the wires inside the home. They will fix problems for a fee, or you can fix it yourself or use your own contractor.
You can find more self-help information here:
http://www.verizon.com/Support/Residential/Phone/fix.htm
http://www.verizon.com/support/residential/phone/homephone/general+support/troubleshooting+procedure...
Note that unlike the ONT in the pictures above, many ONTs have phone line plugs with nothing plugged in. When you plug in a test phone, the wires to the house will be disconnected automatically. Simply unplug the test phone when finished to restore the connection to the house.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Adobe customer service sucks.

I need help with installation and I get no where. They are quick to take your money for the install but when the install does not work...good luck

I agree I spent three on hold yesterday waiting and now today on the chat been waiting awhile today as well. The trail version installed great but when they get your money its over. I too am having a installation issue. good luck!!

Customer Service is a real joke!

I quite possibly could be cancelling my service with Verizon.
I've had issues in the past with receiving damaged "certified like new" replacements, but never with a new phone.
July 15th I placed an order over the phone for 2 Droid X's after checking one out in the store, one for myself and one for my fiancee at full retail pricing. I was told by the rep that these phones were in stock at the moment and were shipping Overnight and that I would receive them on July 17th. However that was not the case and I had to repeatedly call to get a tracking number. ( I was never sent a receipt or tracking number at any time ) I only got a receipt when the phones came on the 21st.
However, Verizon did not wait one bit on the withdraw from my bank account as that cleared 1 day later.
Once receving the phones I noticed that the buttons on the bottom of my phone were very loose and the back / search button were getting stuck when I pressed them I notified Verizon of this issue on July 26th and was told I was being sent out a brand new phone with Overnight shipping no charge because I will be returning the original one( ship on 7/27 and receive on 7/28 ) However, this was not the case either as the phone did not ship until 7/30 with 2 day fedex. I just received the phone today 8/ and after looking at it, it's worse then the current one I have, Extremely Loose.
I once again contacted customer service to get a ANOTHER one sent out. Except now they want to place a $428 charge on my account for another one until I return BOTH my original and the new one they sent out to me. I am shipping the new one out tomorrow morning and they should have it by thursday at max. BUT I have to have a $428 charge placed on my account. Now, I would normally not be worried about this except I was told that another Droid X will not ship til AT LEAST 8/18 ( Another half of a frickin month ) and my bill is due 8/20. So if I do not receive this phone by then I will be forced to pay an upwards of $600+ for this month's bill when I dont even have the new phone PLUS have to worry about the refund process to my bank account.
This is unacceptable, I have a house payment, 2 car payments, etc to worry about then a possible $600+ phone bill.
On a side note, I love how Verizon warehouses ship out their phones by just tossing 1 bubble bag and the phone in the box. Great shipping there!

I hear ya!!!!!! I thought it was just me that thought the customer service suck. I have a storm 2 that was to be replaced and they sent me a storm 1 I called and asked what model of phone was on the line that they were replacing and they said storm 2 my next question was so why did i get a storm 1. I still wondering how they pick and choose who get the updates for the new droid x first? what a mess. I always choose to be survey after every service call so I can let them know i was not happy about the service i was given. I called today and asked about the update and the guy told me to do *228 to get the update LOL what a retard. I almost like you about to tell Verizon to take a hike. The iphone might be bad for reception but i bet they have better customer service.

TERRIBLE CUSTOMER SERVICE ON THE PHONE

I just wanted to lodge a complaint about Verizon Fios Phone Reps. I lost my dial tone on my phone and it comes back sporadically. In any case, that is not acceptable.
So I call Verizon and chat with the representative. I am not in the best of moods at this point because I have to go through this rigamarole of answering all these questions which were all answered before -- and told AGAIN that the problem is in my home -- which it is NOT -- but that is what they are seing on their screen -- as if what is reported to them by their computers are always correct.
Whatever.
So, schedule the appt. They cannot NARROW their appt window down except to say it will be ALL DAY SATURDAY. THEN adding insult to injury - they say that if the problem is in the home -- that I will have to pay for it. Ok -- whatever. I tell them that if the problem is not in the home and I have to wait all day for Verizon to show up -- does this mean that Verizon pays me my day rate?
I understand that they have to say this but this particular rep repeated it four times over the conversation -- whatever. Just set up the appt. WHY CAN'T THE NEW YORK OFFICE CLOSE THE SERVICE WINDOW TIME FRAME To either in the morning or in the afternoon? Why all day? If other companies can close the time frame -- why can't verizon?
Over and over he repeated that I would have to pay -- just because a screen tells him the problem is in the home. IT IS NOT. There was a heavy rain here on Wed and usually what happens is that the lines get wet and the phones get all static-y and I guess this time -- the lines just went down. The dial tone comes in and out.
Also, I checked all my phones by connecting and disconnetcing as verizon's ROBOT told me. And it was confirmed that the problems were not my phones.
In any case -- Verizon --- your customer service SUCKS and I will make sure to tell everyone that I can.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Moonlighter17 wrote:
I've been trying the local store approach with no help. Either I get someone that has not idea what different model set-top boxes Verizon carries or they are not wanting to help. I even had one person tell me all of the boxes verizon has are the exact same, that they only carry ONE model box!!
I've had service for several years and this is the first time I've really needed support and I'm very dissappointed!! I guess I will have to switch to cable or satellite. DirecTV keeps sending me super promotions to switch back.
UGH!!!

Customer "Service" is poor

Verizon Customer "Service" sucks. Tonight I spent an hour and 15 minutes on hold, waiting to reach a human to help with an internet "not available" (DSL) problem that went away after 30 minutes. During the wait time, I used my Verizon cell phone to call for more help. This time, I chose to speak with Sales. Not surprisingly, I was connected with a Sales Rep promptly. I told the Sales Rep that the problem is no longer the lack of internet, rather the problem is the lack of customer service.
After an hour and 15 minutes waiting for Custpmer "Service", I was connected to a human named Frank, in Texas. Unfortunately, Frank is with FIOS Tech Support. He cannot help me. How did I get here? FIOS is no available in my neighborhood. I have DSL.
Verizon verified my phone number when I first called up. Clearly they know what services I subscribe to. Yet I wait on hold for over an hour to speak with a person who cannot help me? This is abysmal Customer Service.
Don't hate the people. Frank is just doing his job, dealing with each and every call that comes in, no matter if it took one hour and fifteen minutes to reach him.
...Hmmm...maybe they could usurp some of those underworked Sales guys to answer phones for Tech Support.
...Just a thought.
When I tried to post this, I couldn't because my DSL cut out again. I'll just wait...

Hi M_Squared,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
oh and your customer service sucks.
Thank you

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Phone issues/customer service

Your phone system and customer service SUCKS. It would be really nice if you added a "customer service" option to your main menu! Yesterday evening, I was called to ask a question and got disconnected twice. On the third attempt, I was on hold for 27 minutes and some change. All this just to ask a simple question. Today I called the billing department only to have the call disconnected AGAIN! And your customer service representatives don't even have the decency to make a return call. You need to fix this junk. It's bad enough you keep raising your prices. At least have a good customer service department and better phone service when customers call in.

Hi bnmotorsgt,
Apologies for the issues with the phone lines. What question can I answer for you?

Comcast customer service

customer service sucks. After waiting on the phone for over 30 minutes they disconected me. I had to call back and wait another 30 minutes.

1sherry323,
I apologize for the delayed response. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

Best Buy You SUCK at customer service

I wanted to purchase a Sony PS4 Last of Us remastered bundle online and pick it up in a store, however, none were in stock locally. It showed that it was in stock online for shipping. I did not want to ship an item this expensive to my home and have it sitting outside on my porch all day, so I wanted to order it and ship it to my local store. There appeared to be no way to do that online, so I opened a chat session with Best Buy customer service. After explaining what I wanted to do to this person, they proceeded to ask for SKU numbers and zip codes and to just repeat back to me what I had already told them, that it was not in stock locally. I HAD already established that fact. I told her I wanted it shipped to the store and not to my home and she said you cannot do that. Later that evening, I decided to check the stores in a different city where I was going over the weekend to see if it was in stock and if so, I would be able pick it up then. I was glad to see that it showed the item as being in stock and I placed an order online and selected a store for pickup. I received an order confirmed email and soon after I received a YOUR ORDER IS READY FOR PICKUP email. I was very happy that things were working out so that I could get the Sony PS4 after all because it was a last minute surprise birthday gift for my child. However, things went horribly bad soon after I read the "your order is ready for pickup" email. I was not available to answer the phone and an employee from the store that I had selected for pickup left a message on our machine stating that the Sony PS4 Last of Us bundle that I had ordered was not available and did I want to get something else instead. My child was the one that played the message back and came running asking if I was buying a PS4. Needless to say, I am irate over all of this. I had received an ORDER IS READY FOR PICKUP email, so why did I get that If the order was NOT READY FOR PICKUP?!! Why is one of your store employees calling my house and saying it's not available after I was sent the order is ready for pickup email? I am so angry over that phone call because it ruined the birthday surprise that I had planned for my child. She has been wanting the PS4 since last year and I had purposely made her believe that I wasn't going to get her one. You should realize that people buy things as gifts throughout the year and you should not be calling and leaving messages stating what someone ordered where other family members can hear the message too. Regardless of that, I never should have been getting the phone call in the first place, since I had already received an ORDER IS READY FOR PICKUP email. {removed per forum guidelines} You are the most incompetent retail business that I have ever had the displeasure of dealing with. I have ordered from you in the past and the transactions were satisfactory then. The employees at my local store to your credit are knowledgable and friendly, but that is more to do with them, than it is to do with you as an employer. You do not know your own online retail business and you do not offer customers the more secure option of shipping something to their local store instead of to their home. You cannot keep track of the true status of your online transactions. You treat your online customers like they are idiots and do not know how to search for items to see if they are in stock within local stores. Overall, you SUCK at customer service. By the way, I'm canceling this order with you. After I got the phone call from your store employee telling me the PS4 was not available, I went online and ordered it from Walmart instead and I'm picking it up at a local store like I wanted. So that's an almost $500 sale that you lost due to your incompetence. Best Buy YOU are NOT the best buy and you should STOP using the name! Your name should be IDIOTS R US!

Hello msb1107 –
I would like to apologize for the poor experience you had with your order. It’s very regrettable that we caused your daughter’s birthday surprise to be ruined. I’m sure that was not the stores intention when calling to update you of the status of your order, and that they wanted to get a hold of you before coming into the store to find you couldn’t pick up your product.
I am going to reach out to the store on your behalf to find out what happened to cause this error, and to see what can be done to prevent it in the future, as well as any options we may have to help. Please allow me the weekend to get a response from the store, and when I have any new information I will notify via private message. To view your private messages, sign into the forums and click on the yellow envelope on the top right corner of the page.
Again I apologize for anger this has caused. Please reach out to me with any questions regarding this issue.
Sincerely,

How did you fixed your headphone jack breaking since verizon sucks at customer service

My headphone jack literally just stopped working. All the stuff I have read online is showing that most LG G2 users have this exact problem. I would like to know how to get mine fixed since verizon is sending me on a rat race to find out what to do.

There has been no damage to the phone. I have tried four different head phones. When it started all i had to do was twist the head phone and the phone would lose connection. When that happens on the LG it completely stops playing music, turns the display screen on, and sometimes changed settings while in my pocket. I used compressed air to try to clean it and a paper clip. Shortly after it completely stopped working unless i held it in place which of course is horribly annoying. I use my phone with its million features and apps to basically make phone calls, text, flash light, and you guessed it, listen to music. Without music i have , literally, little use for this phone. Trying to contact customer service has been extraordinarily frustrating. I called the store i bought the phone and told the girl working that from what i read online, this phone suffers from this problem a lot. To me that means the manufacturer is selling faulty product that will knowingly break. And of all things, the head phone Jack? They've been around for how many years now? The girl working agreed with me that they break often and told me to remove the battery and put it back in. On a phone that doesn't allow you to remove the battery. Then she gives me a number i call that then tells me to get some other phone to call a different number which is not what i need. I need information on how to fixed or have it replaced. I had purchased insurance but when my card maxed the insurance plan was cancelled. I've had it for over a year so the warranty is gone. Now I have a phone that doesn't do the one thing i like it to do While employees admit to me they break often over the very problem i presented. Very frustrating to buy a phone, which by the way is really a great phone, that can no longer do what my 20 year old CD player can still do, connect to the headphone jack.

Hopefully this T430s will be my last thinkpad..... Customer Service/Experience sucks big time

Is it just me or do you guys think that for the premium we are paying for these latops there should be better customer service?
Customer service is very unfriendly and rude..... I feel stupid for getting extended warranty not sure how horrid that would be..
This is my first thinkpad and i hope it will be last (Assuming there would be a better options in next 4 years )
I wish apple had windows latops....
Sorry i had to vent.... Quality alone wouldnt make them premium!

I brought my 2 year old machine a few months ago.....
One of the speakers was crackling when you turn the volume up. It's covered under warranty till next year. I called up the tech guys and they sent a technician to my house the next day and replaced both speakers in my T410!!!
You don't get that service with Apple. My partner with her Apple machines couldn't believe it.
I think maybe you should try and let us help you here.
T410(2537) -- i7 620M - Intel HD GPU (1440 x 900) - 8GB RAM - 128GB Crucial M4 SSD - 250GB Hitachi HDD - Windows 7 & 8 Pro

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Customer service sucks

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