Customer Support = None

Hello
I am being overcharged and also find myself unable to get the attention of Customer Support, I have even asked for my complaint to be handled by the High Level Resolution Team this morning!!!
All I can think at the moment is that BT have a major overload of complaints!!!
May be someone on here can help???

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Why doesn't the customer support menu-driven system offer an "opt-out" option for cases where none of the available options meets the customer's need?

I have called customer support several times to get problems with my service plan corrected. None of the menu-driven options meets my needs, but the system does not offer a way to connect to a live rep. The only way to get to a live rep is to hit the "invalid selection" O key several times. Good customer service would include an "opt-out" choice.

I'm sorry to learn that our phone system does not include an option for your specific concerns Windy1040! I can address all Verizon Wireless issues! How can I help you?
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

I want to become a Apple at home Customer Support but there's none in London, what do I do?

I want to become a at home customer support, but there's none in London, what do I do?

We are users like you. We have nothing to do with such things you've asked about. Contact Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

WORST CUSTOMER SUPPORT EVER + COMPLAINT

WORST CUSTOMER SUPPORT ISSUE EVER - I purchased an HP Laptop in Sept 2011. I had an issue with my SD card reader and some flickering upon Startup on my screen. I was on the phone with 3 reps only for them to tell me that bc I was calling from a Canadian line, they had to transfer me to a Canadian rep (after I had already spent 50mins with an "American" rep). I called the number that was on my HP Support Assistant. After being transferred to my 4th "Canadian" rep, I asked them to call me back asap on my landline bc my cell phone was dying. Waited 10 mins - NO CALL. Had to charge my phone to use my browser on it bc I was left in the middle of a trouble shooting issue with no access to the internet to then look up a Canadian HP support number. Now on the phone with my 5th HP support rep, had to re-explain my issues with my laptop, he remotely tried to troubleshoot my issues from INDIA (Jon) he says his name is, and still no success. Total time on the phone now with HP 2+ hours. I asked to speak to the supervisor. Put on hold for 20 mins. Then my landline cordless phone DIED. "Jon" calls me back and puts me on hold again but none of my phones have any battery life so I asked numerous times for a box to be sent to me and he kept telling me I had to HOLD for a supervisor in order to authorize for a box to be sent to me. I hung up. I repeatedly told Jon, we attempted all the troubleshooting and driver updates and that I had to get off the phone immediately. WORST EXPERIENCE EVER WITH A CUSTOMER SUPPORT LINE AND STILL NO REMEDY TO MY ISSUES. I don't even know where to send a complaint. My frustrations with this laptop and customer support are through the roof bc I still have no remedy to this issue. {Personal Information Removed} And who knows if a repair box is even going to get sent. This is not a good situation for a grad student dependent on their laptop. All my contact information is in the ticket number. Hope that if someone from HP ever contacts me in regards to this issue will have a quick solution as I have spent more than enough time on the phone with them.

You're a close second in the race for worst experience but I think I win. I purchased my Pavilion on 11/28/11, under Walmart's special return policy eff. 12/26/11. That meant I had until Jan. 10 to return. Didn't even open and register until after Christmas as it was a gift to myself. On the 8th, I encountered some issues, shut down, rebooted later , had the same happen again. Tried twice more and gave up. On the 9th, same problem, finally got a HP # from a neighbor's kid, b/c I couldn't w/o a manual or laptop. Got some iYogi company who checked for viruses, etc and tried to frighten me into buying more spyware. They were actually affiliated w/HP, I found later. After that waste of time, went to my neighbor's again to google a number, got the correct one and began my nightmarishish journey into HP hell. Christina kept me on the phone an hour that night, checking for problems, setting into motion updates which she told me should correct the problem. I told her I was just going to return it the next day but she said to wait, to give them a chance to correct the problems first. She felt sure the updates would do it. Updates ran all night and were still running when I returned from from work the next day! I called tech support and it just got worse from there. In 9 days, I talked / held (for12 hrs&35 min) to 14 reps. Only 5 of were not rude and could be understood, the remainder horrible, absolutely horrible. By wasting my time with these people and allowing them to railroad me with their repeated attempts at recovery, I missed my window of opportunity to return the piece of junk. Oh - the salt in the would was that on the 13th, I spent one hour holding until they finally figured out the HP was having technical problems. The irony....
Anyway, when I discovered I couldn't return it, I thought, surely they will replace it or refund my $$, after all they are the self proclaimed "pc leader". They can't just not replace it or give me a refund, can they? I mean, this is America, that's what you do. Little did I know that they do indeed have in place the dreaded 21 day policy I'd read about in complaint forums. Before I realized this to be true, I accused a couple of tech support staff of stalling while that period expired. They denied it of course, just asking for "another 5 minutes" of my time. Apparently this is part of the "HP process" after all. They hold you, your time and your laptop hostage until they're satisfied that you have no recourse but to allow them to repair it and return to you. Now - I will be stuck with this worthless piece of ****. Whether it works or not after it is returned to me, I don't care. I will buy another and try to sell this on Craig's list. I have no confidence in their product and will NEVER buy another or speak to another HP person as long as I live. I could go on and on about the ludicrous, pathetic service I received because it is almost unbelievable but I'm sure most already know how insanely loathsome it is.
There is only thing that could make me feel better about this experience and wasting my hard earned 359.00. That would be to locate an HP store, taking the piece of trash there and throw at someone, watching it shatter into a million pieces. Unfortunately, I can't even get that satisfaction, as the nearest store is 200 miles away. So instead - I'm going to copy and paste this complaint on every site even remotely related to electronics, including Walmart's, Best Buy, etc. I'm going to email it to all my friends, associates. And then I'll put it on Facebook. I do have a Case Manager # for you though, although I hope that surely by now you don't need it. {Personal Information Removed} Knowing these guys, though, you probably still have no resolution.

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?

When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!

Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?

Complaints for iPad 2/Customer Support

Please bear with me, I am new and extremely dissatisfied/frustratedwith Apple’s hardware, software and customer support.
I received my apple iPad 2 the day before yesterday (orderedthrough AAFES). I am abroad working inKuwait with the military. I charged thedevice (of course with the supplied charger and cable), plugged it into mylaptop, which has the most recent iTunes, registered my product and powered iton. After less than a minute of checkingthe device I noticed a dead (not misfired, but dead) pixel. My first reactive step was to reset the ipad,hoping that would help. Reset was successful, but did not correct the dead pixel. I then connected to the net through my wifi router and d/l a couple basecolor photos to see if this would show some reaction from the pixel, the pixeldid not change… it’s dead.
I took the iPad 2 to the nearest distributor in Kuwait. The representative verified that it was adead pixel and notified me that Kuwait doesn’t “officially” support iPad 2 yetand that they have just gained the support for iPad 1 and that I must contactApple in the States.
I went through the motions and attempted to do an RMA through the net… BUT, Apple will not mail a device to an APO (their reasoninghad something to do with signature confirmation not being available at APO…which I know as a fact is bogus because I work for the APO and yes, we sign forALL accountable items… delivery confirmation, insured, certified and registeredmail on the PS Form 3883 and when a customer picks up their parcel, they sign aPS Form 3849, so please Apple, get your information straight!). So because of this dilemma, I had to call thecustomer service center.
Luckily I have VOIP because it’s roughly $1 to $2 a minuteto call the US from Kuwait (no, 800 numbers aren’t toll free for internationalcalls, just in case anyone did not know that). The representative was kind and curious, so no complaint with himpersonally. He asked me to go to a localstore, I filled him in on all the steps I took and asked if I can just ship itto a service center and if they could send me a shipping label (yes, Apple,good customer service departments actually DO pay for a shipping label), he putme on hold to see if he could get approval from senior officer, I mean seniorsupport specialist (I’m guessing it was a “lead” and not a “supervisor”). He told me that was a no go. He asked when I would be in America on leave…this is not an option for me in my position. The ONLY option he could give me was for me to ship my device to a friend/familymember, have them go to a retail store, have them “test” the device, then havemy family member/friend ship it back to me. This is very very very problematic for me for soooo many reasons. First off, it seemed as though, through hisvoice/tone that they would not replace my item with a new item… meaning, theywould repair the BRAND NEW LEMON for me. Second thing is, my only point of contact, my mother, is inFayetteville/Ft. Bragg, North Carolina. The rep told me that the nearest service center is in Raleigh, NorthCarolina. That is about a two hourdrive, or course depending on traffic; meaning my mom, would have to dedicate aminimum of 4 hours driving. Next issueis economics, gas is not cheap, and my mom drives a (constant) 4x4 FordExplorer… $$$. Not Apple’s fault, Iknow. Next thing is, if they arerepairing the device, how long would that take? She would probably have to drop it off and pick it up later on in theweek. That now puts us to 8 hours of traveltime, and pretty much two days out of my mom’s schedule. And the last issue would be, I should now berequired to keep a LEMON. I want a brandnew, fully functional device, THAT is what I paid for.
How can a company which, according to its June earningsreport, has $76.2 billion in cash and marketable securities treat theirconsumers in such a fashion??? (According to the latest statement from the US Treasury, the governmenthas a cash balance of $73.8 billion, as of Wednesday, FYI.) This is total and utter bullsh*t.
I will next rant about my hates about their software; I mustremind you that I’m a newb to iTunes and supporting software (I own a coupleiPod classics and had an iPhone 1, but the software continues to mutate).
The iPad 2 Safari browser will not natively allow one todownload… anything. But for $5 you cango ahead and pay Apple $5 to buy their Safari downloader.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation… Apple has two work-arounds for this, you can BUY an iTunes prepaidcard… um, guys, please define to me the word, FREE; next (as the rep told me onthe phone) I can register with my credit card, and delete it out later on…hmmmmm I bet it is still saved on the server. Anyone know what just happened to Sony’s network recently? Yeah, I’m wondering about the legality ofthis, but I’m not a lawyer and US e-laws are about 20 years out dated anyways.
As I said earlier, I reset my device, from the device. I tried to do this again, and it would justhang on the black screen with the apple logo and a non-responsive statusbar. So I tried to reset through iTunes. You can’t just reset the device,you are REQUIRED to have an internet connection and download the newestsoftware. This is fine if you’re always plugged in, I might not even complain if I was in the US right now… but torequire that is ridiculous… not to mention, if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it… not just in America,America took a long time to finally tell you that, MULTIPLE countries sewed you and found your tactics unlawful); this makes it difficult to use you free,non-big-brother approved software.
You cannot natively test your video, audio or microphone quality. Wow, you guys could at leastload an Apple commercial on your device so someone could watch and listen toit. So I have to d/l skype just to testmy microphone (I’m sure there are many other programs, but the fact that I haveto go out of my way just to make sure the device works, is just, wow, non-expletivesjust can’t explain it).
And last, and probably least, they could have put a couple songs, videos, pictures or games on there. Not a big deal, but if this is supposed to be such an awesome device,Apple, show it off, don’t just advertise and trick the end users into believingthat they will have a nifty device right out of the box. Do you other users actually pay the extracouple hundred dollars for your programs like Apple wants?.. or are you alljail breaking and unlocking?
I’m sorry to all you die hard Apple lovers if you areoffended, and I’m sorry if I’m naïve or maybe a little ignorant to the “Appleway of life,” but if Microsoft did this, everyone would flip out. Heck, they got sued for adding extra stuff totheir OS; but, it’s ok for Apple to make their devices so minimalistic that it’shardly better than a word processor with web browsing capability and a couplecameras? I like my Kindle a lot more, it’san ebook, advertised as an ebook, works as an ebook, and they added some cool extras like text to voice and web browsing.
Ok, I’m done for now. Can anyone please give me some information on how I can get this POS replaced with a brand new, in the box, sealed and fully functional (lol, well,as functional as the iPad 2’s come, out of the box)? If not, how can I spread my complaint as farand wide as possible? And with that,does anyone know the buyer’s remorse policy on electronics? (oh, AAFES won’t give one ounce of supportfor Apple products, normally they would give a 15 day, but for Apple, becausethere have been SO MANY issues, they no longer assist, as a matter of fact,when you buy an Apple device from them, you have to sign a paper saying thatyou understand that if the device is defective or inoperable in any way, thatyou will not ask AAFES for help… at least in the local PX’s here.)
PS I appologize for the typoeees, I cut and pasted all this and for some reason it smushed some of the words together.

I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
I was referring to these:
The iPad 2 Safari browser will not natively allow one todownload… anything.
Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
pay Apple $5 to buy their Safari downloader.
Not true. Apple does not make and charge for any Safari Downloader app.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation…
Not true, as the link posted above proves.
So I tried to reset through iTunes.
No you didn't. You can't reset the device through iTunes. You can restore it, which means re-installing the OS, which of course requires an internet connection to download it.
if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it…
Not true. Apple didn't lose anything in court. They never even went to court. It was the Copyright Office.
MULTIPLE countries sued you and found your tactics unlawful
Not true. No countries have sued Apple.
You cannot natively test your video, audio or microphone quality.
Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
they could have put a couple songs, videos, pictures or games on there.
Why? Your iTunes Library should already have songs and videos in. Pictures are easily obtainable, and so are many free games. People would complain like crazy if Apple put loads of crap nobody asked for on their iPad from new like you get on a Windows PC.
don’t just advertise and trick the end users into believing that they will have a nifty device right out of the box.
The iPad does everything it is advertised as doing right out of the box. But you will need videos, music and games to put on it. Same as a CD player plays CDs out of the box, but you need CDs to play on it. A car will take you on journeys, but you need gas to put in it.
Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
Of course people buy apps for their devices. There are hundreds of thousands of apps available. You expect Apple to provide you with every app ever made for free, pre-installed? Get real! People also buy applications for computers and other electronic devices, like they buy CDs for their CD player, DVDs for their DVD player. Nobody expects the manufacturers to provide them for free.
it’s ok for Apple to make their devices so minimalistic that it’s hardly better than a word processor with web browsing capability and a couple cameras?
If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
I like my Kindle a lot more, it’s an ebook, advertised as an ebook, works as an ebook
The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
I have seen and read dozens upon dozens of reviews on the iPad and iPad 2…
Hmmm... somehow I doubt it. If you had, there is absolutely no way you could've had so much misinformation and misconceptions about what the iPad is, does, and comes with.

RIDICULOUS customer support and invoice due to fraud - Still not resolved since April

I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.

Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck

Lied to by customer support; disappointed in Verizon

This is just to get the story out there, at this point I've talked to 4 reps and 3 supervisors I can't handle fighting with them anymore. I've just given up on winning the argument but I did feel I'd share this story I hope none of you ever have a similar experience.
I've been wanting a new phone I've been using the same old worn down Droid X for a few years and I just felt it was time to get a new one, I have been looking over the phones trying to figure out which would be the one for me and then by chance the other day the new DNA caught my eye and I loved the phone I knew it was the one for me.
I checked my account and I'm not eligible for an upgrade for another 7 weeks but I figured what the heck I'll call customer support and ask about it. I spoke to a rep and explained everything to her she went over my account with me and after putting me on hold for a few minutes to speak to her supervisor came back and told me that she was very happy to inform me they would go ahead and push my upgrade up the couple weeks. She told me it would go into the system that night and as of today I'd be eligible for the upgrade. Now mind you we went over exactly which phone I wanted it was not a vague conversation where I told her I just wanted an upgrade I was very specific in which phone I was after and she ranted about how great the DNA was and how much I'd love it so we were very clear on this matter.
I purchased a case for the phone and had it shipped overnight so it would be here today and I planned on going down to the local Verizon store to get my phone. I check my account today and notice my upgrade date hasn't changed, I figured I better follow up before going to the store. 2 hours, 4 reps, and 3 supervisors later I still get the same tale over and over. The rep from yesterday lied to me and had no authority to tell me she could give me the upgrade that they can't do an early upgrade for that phone and sorry there is nothing they can do.
I really am disappointed and a little hurt I feel blatantly lied to and like they don't really care that much about it, no real effort was made to accommodate the matter other then asking if I was interested in a different phone we could take a look at and a few half sincere feeling apologies.
It wasn't about the phone I'm not that upset over the phone I'm just upset I was lied to that I was excited about this all and felt I was promised something and then they turned around and just yanked it away I've been 100% satisfied and a happy member of the Verizon family until now and at this point I don't know what I think of Verizon other then I've lost a lot of confidence in them and question their concern for customers.
Sorry for the long story everyone thank you for reading it and hopefully no one else goes through this ordeal I've had to suffer all morning.

1) Few years exaggerated I confess in my frustration, the Droid X is my first and only phone with Verizon I've never upgraded I am just about to hit my 2 years time with them after coming over from T-Mobile
2) The rep agreed to push my 7 week upgrade up "yesterday" not "a few days ago" this has happened over a 24 hour period. I am frustrated over the agreement being made, being told her supervisor had approved it, and then it being yanked away within 24 hours.
3) Again, I was told by her I could go down to my local store tomorrow (now today) and get the new phone as my upgrade would be changed to today from the time it is set to. I have not dealt with a retail store, I have dealt with customer support in which as I said over and over I was told one thing very plainly and all my questions were answered in which I was assured the upgrade was going into the system as of today and I would be able to purchase the phone with the full upgrade "at my local store".
Did you read all of this? I am not trying to be rude to you in any way shape or form but considering everything that has happened over the last 24 hours I don't appreciate you calling ** on my story it has been a frustrating and tiresome 24 hours.
Bottom Line
-I exaggerated the X that is my fault I claim responsibility on that one, I have had it since I joined Verizon in May, 2011
-I was told plainly by the rep her supervisor cleared her to push my full upgrade ahead as of today and I could get the phone we spoke candidly about the DNA at my local store and it would reflect on my account that my upgrade was available as of today (none of this turned out to be true now)
End of the day bottom line either a rep blatantly lied to me, or a rep and supervisor lied because none of the people I talked to today backed what I was told yesterday at all and as I told them all I harbor no ill will towards them they didn't do it and had I been told yesterday no you can't upgrade early to this phone that would have been just fine with me I knew I was taking a long shot on it even asking but to be told yes sure go get your phone, to purchase accessories for the phone, and then to turn around and have different reps/supervisors tell me I was lied to and they won't honor what the other rep told me is just point blank frustrating as a customer.
So please explain to me how they or at least the rep from yesterday is not wrong for flagrantly lying about something to a customer?

Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

I have an iMac that meets system requirements. I have downloaded CS4 from Adobe and when I try to install it says "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." This happens while it is checking the system profile. I have read many forums and tried the following:
Re-downloading the software
Moving the download to an external drive to install
Deleting all Adobe programs on my computer
Clearing all caches
Installing in safe mode
Verifying the disk
Creating a new administrator and then installing
Attempting to re-install after the error
None of these options have seemed to make a bit of difference. If there is another option could someone please share? Adobe said they will not ship actual discs although I own the program. They have yet to be able to help me when I have called.
Thank you in advance for any help!

cs4 wasn't designed for that os, System requirements | CS4, Point Products
you can check other users success here, http://roaringapps.com/apps:table
you can try cleaning before installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and, if all else fails, you can check your log files for more detailed error info, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Dreamweaver customer support woes...

Hoping that someone at Adobe might actually read customer letters...
Bill Curry
Box 44, Port Maitland
Nova Scotia, Canada   B0W2V0
July 22, 2009
Shantanu Narayen
President and Chief Executive Officer
Adobe Systems, Inc.
345 Park Avenue 
San Jose, CA 95110-2704 USA
Re: Dissatsfaction with Adobe Service
   Case 0202204015
   Case 0303346809
   Case 0202270349
   Case 0181023140
I am writing to express my dissatisfaction with your product, your licensing structure and more particularly your customer service.
I am unable to run my copy of Studio MX 2004. I have attempted to install the software on my Mac Book Pro laptop, and the software returns an error code indicating it “has been activated too many times”. I can no longer run the software, and attempts to contact Adobe customer support over the last month have not yielded a response which would enable me to use the software I own, and have owned for some time. Currently this product is non-functioning and is of no use to me.
This problem has not been resolved.
At the same time as I tried to install this software, June 23, 2009, I called Adobe sales and was told by a customer service representative that I was eligible for an upgrade from Studio MX 2004 to a stand alone copy of Dreamweaver CS4 for the price of $199 US dollars. I agreed this would be easier than re-installing Studio MX 2004, and so placed the order on my credit card. I have since been charged $294.45 Cdn, which is the cost plus tax, shipping, duty and conversion of funds to Canadian dollars. When I received the copy of Dreamweaver CS4, I attempted to install it, the serial number returned a green checkmark, but the software then asked for the old serial number from MX 2004, and when I entered my serial number from my MX 2004 software, Dreamweaver indicated this was an invalid number. I called Adobe on July 9, 2009 and was informed that the original customer service agent had erred, and that my copy of Studio MX 2004 does not qualify for an upgrade to a stand alone product. I asked about returning the Dreamweaver product I had purchased, and was informed of your Letter of Destruction procedure, and the process to follow. I have followed your instructions to the letter.
I have returned your product Dreamweaver CS4 via the LOD and expected repayment of monies under your return policy. I contacted your company about returning your product but I have gotten no response regarding this issue other than the fact you have received my LOD, it has now been almost a week since this last communication.
I have made four complaints to date through your Customer Service Portal.
On your website you advertise a 24 hour response time. Two of my claims
have been open since June regarding the installation issue of the Studio MX 2004 software, and have simply been unaddressed other than to tell me to call Technical Support, which I have done with no resolution – and twice after being on hold for more than an hour I was disconnected. Two of the cases have been opened by Adobe staff in order to respond to my issues, but I have now been waiting over a month to have someone give the proper code so I might re-install my copy of Studio MX 2004. I find this a completely unsatisfactory response time.
I have telephoned your company eight (8) times since late June. During those
eight calls I have been placed on hold for an unreasonable amount of time.
During my calls I have been disconnected numerous times.
I have called Adobe Corporate Headquarters twice. When I called headquarters I was placed on hold each time, routed through to customer support and my problems were still not resolved.
When I contacted your first agent, on June 23rd, they assured
me that I would be upgraded from Studio MX 2004 to stand alone Dreamweaver CS4.
I have since been informed that this was promised to me in error. I expect
that this promise be fulfilled as I am currently unable to run Studio MX 2004.
I used to be very impressed with Adobe products having owned Photoshop 3 and
having upgraded from PS 3 to 5 to 7 to CS 3 to CS 4. Up until now I have had
no complaints. However, this experience has caused me to reconsider my
loyalty to your products.
While my complaints with your products are of a personal nature, my
experience will affect the use of your product at my place of employment.
As Director of Tri-County Regional School Board in Nova Scotia, Canada,
and formerly as Technology Consultant for the Board, I make major decisions
regarding software that is run in all of the English speaking elementary,
middle and high schools in Yarmouth, Shelburne and Digby counties, Nova
Scotia, which encompasses over 8000 students.
The School Board currently owns hundreds of copies of Adobe products, and I personally own a 50 license copy of CS3, which I use when in-servicing staff.
If I do not receive a prompt and satisfactory remedy from your company I
will recommend that all of the schools under my care cease using any Adobe
products. I will report my experience to the Nova Scotia Department of
Education and recommend that all schools in Nova Scotia cease using Adobe
products.
As I have not yet received any response from your company about my
complaints, I have contacted the Better Business Bureau regarding customer service issues and VISA regarding the Dreamweaver CS4 purchase and return via LOD.
In conclusion, I am seeking the following remedies from your company:
1. A written apology for poor customer service
2. an upgrade from Studio MX 2004 to stand alone Dreamweaver CS 4
3. Monies owing from the return of my original purchase based on your agent’s representation in the amount of $294.45 Cdn.
I hope that this matter can be resolved promptly and in a satisfactory
manner. If it is not, I will stop using any of your products and recommend
they be pulled out of the schools in my board and throughout the province.
I look forward to your immediate response.
Sincerely,
Bill Curry
By Fax: 408-537-6000
Cc
Ann Lewnes
Senior Vice President of Corporate Marketing and Communications
Kevin Burr
Vice President, Corporate Affairs and Communications

Bill,
I don't want to imply in any way that you have not been treated badly, because you have been. I hope you won't really take steps to deprive the students of your district the opportunity to learn Adobe applications which are industry standards and arguably the best available for many tasks.
I noted that your problem started initially with an Activation issue. Did you see an option to call activation support (activate by telephone) on the error screen? I've not had to do that with Dreamweaver, but I have with InDesign, and the experience was not unpleasant at all.
It is important to note that the activation number is a separate call center, not connected to "customer service" in any way (though it, too seems to be located in India). I think it's been about two years now since I had a problem (hard drive replacement, as I recall), and I called the number. The representative asked me for my serial number and why I needed to have my activation reset, and I was up and running again in five minutes. I've heard other customer service horror stories, but never any about the activation center. The only reason I can imagine for not receiving help with activation would be a pattern of excess activations in a short period that might be considered fraud. Is it possible you have been switching the activation between machines on a regular basis (not to commit fraud, but to allow you to work with properly licensed software in multiple locations)? Again, I don't know anything about the MX suite, but InDesign has a "soft" limit of, I believe, 20 activations before you must call and explain yourself. That counter resets automatically after a (unknown to me) period of time to allow for things like hard drive failures and system upgrades.
Again, there is no excuse for what you have experienced, but I'm not entirely surprised by some confusion about the different licensing criteria involved with pre-acquisition Macromedia products (which I believe Studio MX would be), and post-acquisition versions. I'm not entirely sure anyone knows what is allowed, what versions can be upgraded to what other versions, etc. It's possible to find conflicting information, I think, on different pages at Adobe.com, and the rules are even muddier outside the US. I agree, though, that if a representative promises you that you are eligible for an upgrade, the company has a responsibility to provide you with a working product at the upgrade price, even if it means shipping a full retail version.
I wish you luck.
Peter

Difficulty in getting customer support

I have two problems with FiOS Customer Support: Trying to print a list of channels available im my area and trying to get a human being from Verizon to respond to inquiries online. I started at the Residential Support help site.
First, this page --- http://www22.verizon.com/residential/fiostv/overview.htm?info=c#channels -- lists all the channels availabe for my area with these notations:
Tier 1: Prime HD
Tier 2: Extreme HD
Tier 3: Ultimate HD
Tier 1 has 160 channels, 2 has 253 and 3 has 317. I don't know which tier I have but it is apparently not listed. I assume it's tier 1 but when I try to get some of the channels listed as HD, it says "This set-top box does not support HD channels." Why can't I get such a simple thing as a listing of the channels I have access to? Is this too much to ask of Verizon?
Second, trying to explain any problem using the Verizon/FiOS website is impossible. On a Monday afternoon I ran into this: "LIVE CHAT not available." When IS it available if not during normal business hours? Next I tried "Send an Email" , which got me a form to complete. However, it was extremely limited in the choices it forced me to make---none described my problem. To top it off the user is given the grand sum of 70 characters to explain a problem. How can ANY problem be explained in 70 characters?
So then I clicked on "Do you want to try another option? " That only got me back to the Residential Support help site. As in the past, I've found it extremely difficult to get through on the internet to anyone in Verizon. All I get are boilerplate emails which usually don't address my question.
Is Comcast worse?

Sorry you're having difficulty getting a live person. It isn't always easy. When the auto attendant starts talking, just overtalk her her and say AGENT please. You may have to do this several times. As for your line up, go by the color dots In order to see HD television you must have a gray colored box AND a high def tv. You should get all local stations in High Def at no extra charge. Hope this helps. By the way, Comcast or Xfinity (whatever the name is today) is not any better. Good Luck!

Misinformation from customer support

My Zen Sleek? ( non photo) suddenly froze and stopped working . Ive cleaned up, rebooted and formatted and it now is not working at all. I went to update the firmware as suggested and it wont run on my computer as its Windows 98SE. I contacted customer support as its under warranty?and they have told me that the Sleek is not for use with anything before Windows XP and "?to kindly use it with an XP OS ". why then?do the requirments state Windows 98SE ? and what am I going to do??I have a MP3 I saved up for that doesnt work unless according to CS I buy a new computer?Can anyone help I'm ?really floored with this level of customer service

No, they are right, the Sleek Photo, like the Sleek, states in the System Requirements that it requires Windows XP SP or higher. You can find the requirements here:
SID 3450
The Sleek Photo is PlaysForSure compliant, and part of that standard laid down by Microsoft requires Windows XP(SP)
I'm not sure where you saw requirements stating Win98SE, but I remember that product coming out since I worked on the phones, and it's requirements said WinXP then. I'm sorry, but it really just won't work on Win98SE.
Dale

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

Customer Support = None

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