Difficulty in getting customer support

I have two problems with FiOS Customer Support: Trying to print a list of channels available im my area and trying to get a human being from Verizon to respond to inquiries online. I started at the Residential Support help site.
First, this page --- http://www22.verizon.com/residential/fiostv/overview.htm?info=c#channels -- lists all the channels availabe for my area with these notations:
Tier 1: Prime HD
Tier 2: Extreme HD
Tier 3: Ultimate HD
Tier 1 has 160 channels, 2 has 253 and 3 has 317. I don't know which tier I have but it is apparently not listed. I assume it's tier 1 but when I try to get some of the channels listed as HD, it says "This set-top box does not support HD channels." Why can't I get such a simple thing as a listing of the channels I have access to? Is this too much to ask of Verizon?
Second, trying to explain any problem using the Verizon/FiOS website is impossible. On a Monday afternoon I ran into this: "LIVE CHAT not available." When IS it available if not during normal business hours? Next I tried "Send an Email" , which got me a form to complete. However, it was extremely limited in the choices it forced me to make---none described my problem. To top it off the user is given the grand sum of 70 characters to explain a problem. How can ANY problem be explained in 70 characters?
So then I clicked on "Do you want to try another option? " That only got me back to the Residential Support help site. As in the past, I've found it extremely difficult to get through on the internet to anyone in Verizon. All I get are boilerplate emails which usually don't address my question.
Is Comcast worse?

Sorry you're having difficulty getting a live person. It isn't always easy. When the auto attendant starts talking, just overtalk her her and say AGENT please. You may have to do this several times. As for your line up, go by the color dots In order to see HD television you must have a gray colored box AND a high def tv. You should get all local stations in High Def at no extra charge. Hope this helps. By the way, Comcast or Xfinity (whatever the name is today) is not any better. Good Luck!

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How does anyone get customer support to actually provide support?

The concept of customer service is a complete joke at Adobe.
AGAIN, I was promised a response from Tier 2 support and AGAIN I've received no call. I got another call from Tier 1 to "promise me" that a call from Tier 2 would be coming. I've heard that line at least 6 times now.
Apparently in AdobeWorld, 24-48 hours for a response actually means 89+ days.
I've been trying for 89 days now (since September 30) to get this stupid product (Dreamweaver) working again. It was working and now quits with an error that "Licensing for this product has stopped working."
I've done everything Adobe has suggested at Tier 1 support (multiple times) and it has been escalated to Tier 2. Since Tier 2 has not called me back for 89 days, despite at least 6 promises of a call by Tier 1, I can only conclude that "escalated" is defined as "run through the shredder".
I'm now posting this everywhere I can find to get it resolved.
Why would I EVER recommend Adobe products with such shoddy care of their customers?
I did do everything on the Mac page that addresses this problem, as well as all 17 points on an EMail sent to me by Tier 1 support.
I've also created a new account on the computer and it has the same problem. I'm not about to erase the drive and do a complete OS reinstall though.
I sent them log files they asked for. It appears in the log files that they maintain a database somewhere on the computer that is queried for the the installed serial numbers and it is not getting the serial number back when it is queried. Upon entering the serial number the log says that it is storing to the database, but a few lines later in the log file it says it couldn't find it. That database is apparently corrupted and there is no indication of where it is to delete it and start all over.
I sent the logs back to them and was again promised I would receive a call from Tier 2 within 24-48 hours. Got it bumped up to a Tier 1 manager, who followed up with me later when I didn't get a Tier 2 response.
Still no response from Tier 2..... EVER!!!

OK Scott. Best wishes with finding a solution.but you'll probably know from your own experience that name calling doesn't resolve anything.
Out of interest, are you aware of the apology that Adobe issued earlier this year about their poor customer support?
http://blogs.adobe.com/edtechatadobe/2009/08/lack_luster_adobe_customer_sup.html
Since you seem to have exhausted every possible solution that Adobe has offered, and no-one else seems to be hitting the brick walls that you're consistently hitting, rather than wasting your energy on decrying Adobe Customer Support, could the issue be with your specific machine?
Have you tried using another machine?

How to get Customer Support Identifier (or CSI) ?

Hi,
I am having a issue with CONNECT BY PRIOR SELECT query. IN 10.2.0.4. version that produces correct result but in 10.2.0.3 that produces incorrect result. So I wanted to find out whether any bug has been fixed in the latest version causing to produce accurate result. But if I have a look on the related bugs I am redirecting to a link https://support.oracle.com/CSP/ui/flash.html#tab=Registration%28page=Registration&id=gmvhj5ks%28%29%29 which is asking for a registration and that asks Customer Support Indentifier..So How can I find one??
Thanks
Thilini

Hi;
In addition to Hussein Sawwan great post
You could also try:
1) You purchase a perpetual or term license from Oracle;
2) At the beginning of the period, during the valid term you purchase
Support for the period (1 year);
3) Oracle sends you the CSI.
Easy to do at http://store.oracle.com armed with a credit card.
Regard
Helios

HT1459 my ipod wont connect/turn on and i cant find my serial number to get customer support :(

The ipod is messed up how can i go about fixing it, and or sending it in to get a new one.

- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
To find SN via iTunes:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Why is getting customer support so hard? i need to speak with someone

I was having trouble updating my payment information after I got a new card. my account "exired". When I finally found sometime to figure it out, It said my member ship would be renewed in 24 hrs. my card was charged but I still done have access to lightroom. I cannot sign in on the creative cloud app to try to update it. it just keeps telling me that I've been signed out. I've have tried going online to download that way, but it's not working either. I need help please

Please, if there is any other way to speak to someone, I'd appreciate an answer. I am on a tight time budget. Waiting for my post to be approved and then waiting on someone to decide to answer it is just too time consuming. I need to be able to edit these pictures when I have the open time.

HOW DO YOU FIND OUT WHO STOLE YOUR PHONE WHEN CUSTOMER SUPPORT WONT ACTIVATE THE LOCATOR PROGRAM DOWNLOADED TO THE PHONE BUT WONT CONNECT AT THE LOCAL LIBRARY CAUSE THEY DONT HAVE ITUNES ON THE BROWSER MENUE AND WONT LET YOU DOWNLOAD IT .

How do you get customer support to reckognize that when I have the contract information when I called to have the parent company activate my locator program on my phone that there is a good probability that most thieves dont want you to locate the phone,just send them a new one.I just gained access inside my own account because your so called airtight security locked me out of access to my own **** phone.

What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
6. MacPhoneHome 3.5

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this

When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this problem previous and was able to fix by doing a complete wipe of my computer and reinstalling CC. However, I should not have to wipe my computer clean everytime I need to do a CC update. HELP!

Hi,
Please download the updates directly from the link below:
WIN: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
MAC: All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Regards,
Sheena

Customer support - how do I get them to talk to

I have a problem with my zen nano plus - it keeps losing its display. I bought it last September but have only been using it since November as Amazon delayed shipping it. Whatever its still under warranty.
I first started e-mailing Customer Support early in June and they were very helpful but all the ideas they suggested simply did not work . Eventually I think they accepted that. About a fortnight ago I got a message which asked for more information , but which also gave me the impression that they may be intending to deli'ver a replacement or at least an envelope to return my faulty machine in. On the other hand it may be that the information I provided was insufficient.
Since then I have heard nothing and they have not responded to my E mails asking for a response or at least an acknowledgement of my reply.
So I am sending this in the hope that someone in their customer support will read it and e mail me with an update or send me a telephone number so I can speak to a human being!

As long as the application is in the Applications folder and its permissions are not restricted to you, your husband can use the application from his account unless his is a managed account. If he has an admin account then he should have open access unless the application's permissions are wrong. This may happen if an application is installed by drag and drop instead of with a proper installer. In the former case the application takes on permissions for the user who installed it.
A properly installed application in the Applications folder should have these permissions:
Owner=system with r/w privileges
Group=admin with r/w privileges
Other with read-only privileges
You can check and change these by selecting the application and pressing COMMAND-I to open the Get Info window. The information is in the Ownership and Permissions pane of the window. To make changes you need to click on the little lock icon and authenticate with your admin password.

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

How do I get my money back for the purchase of an application by my daughter(5yrs old) for £69.99! Have tried customer support help line and was directed to express lane to report problem, express lane will not work......any advice?

My 5 year old daughter asked me to download a free app, tap pet store. THis I did and then she immediately downloaded the pocket gem upgrade costing
£69.99!!!
I have tried the customer support help line (35minute wait) then directed to express lane to report issue. Express lane keeps informing me that it cannot send the report.......getting very frustrated any suggestions?
Thanks
Ed

Sorry, but according to Apple, iTunes Store: All Sales Are Final
You can avoid accidental purchases.
From the iTunes menu bar click iTunes / Preferences then select the Parental tab.
Select: iTunes Store
Click OK.

I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Sal Sabaj, Would ask you to follow the suggestions mentioned under the below article and check if that helps.
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Let us know in case you still get that issue.
Regards
~ Arpit Kapoor

Why do I always get redirected with customer support?

So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.

Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Difficulty in getting customer support

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