Customer Support not helpful. Cancellation even though card is updated!

Question

I chatted with customer support 3 different times and updated my credit card info on file twice (which is ridiculous).    Somehow Adobe was using my mailing address (on a whole other section of my profile account) for the billing on the credit card even though the billing address was right there next to the credit card number, etc.   Not my fault the payments didn't go through.  The customer support team appeared to have a helpful attitude, which is great.  But then ultimately did not help me out.  They said they'd have someone call me in the next 3 hours and no one did.
I had all my info right, yet Adobe was not charging my card to keep it from canceling.
My current Cloud membership is cancelled.  This is not my fault.   This is complete *********!  I've got clients to serve today and I'm already behind.
Chat is no longer helpful and where the hell is a phone number to talk to someone, and on top of that, an american.
I expect some royal treatment now.   The facts are I addressed this at 3 separate times with pleeeenty of time before the cancellation would take effect.  I updated my credit card not once, but unnecessarily twice (as asked).  I asked Adobe to charge my card right now and they didn't.
I called my bank and they showed the charge attempts:
May 3 - tried $54.11 and it declined because of the wrong zip code.   (Not my fault.)
May 3 - tried $1 and that approved because used the correct address and zip code.  (Not my fault.)
May 4 - tried once (unknown $ amount) and it was declined because incorrect zip code    (Not my fault.)
May 4 -  tried $54.11  declined because incorrect zip code    (Not my fault.)
May 5 - Tried $1 - approved  (because of correct address and zip code)     Yay!!  You did it!   But why not charge me again for the full amount so my account doesn't get cancelled.   Come on!
Please do what's right, Adobe.   You know how to contact me.

Answer 1

Yes, I'd like further assistance.  I had asked your team to help me update
my credit card information after your online system was not actually
working correctly.   I had updated my billing information twice, as asked
by customer service.  I called my bank to see what was going on.  They
found the 4 or 5 charges that I listed in the discussion.   I didn't want
my subscription to cancel because I have pressing needs to fulfill things
for clients.  I had to start a new subscription (even though your team said
that my card should be updated and working -- this was said to me in a few
phone calls several days before cancellation), which NEVER should have
happened in the first place… because it wasn't my fault that my card was
not being charged.
I want adobe to give me 6 months free of subscription because I should
NEVER have had interruption in my service.   I nearly got screwed and
potentially could have lost clients, my job… and thus unable to pay rent
and feed my family.
Please do the right thing.
Thanks,
Loren
918-237-5011