Customer Workflows Not Working from SRM Inbox

Hi everyone,
We are upgrdaing our EBP v3.5 system to SRM 5.0 (SRM SERVER 5.5 SP 5).
We are using integrated ITS and have many bespoke workflows which need to executeable in the SRM inbox via the integrated ITS and ultimately the portal (EP 7.0).
We have various issues with our bespoke workflows not working. The 2 errors we have found are:
1. When the users click on the workitem from the SRM inbox they sometimes see 'Service Cannot be Reached' error.
2. Other times they see the workitem details with no user decision buttons shown.
3. Other times the user decision buttons are shown but if the user clicks on one, they see a blank page with text "workitem currently locked by user WF_BATCH" at the top. This is an 'advance with dialog' task which works fine via SAPGUI.
Any ideas on any of the specific issues, or anything which we need to do generally to get custom workitems to be executeable via the ITS?
Thanks a lot,
Nick

Hi abhijit,
I checked that but I set it to blank in debug mode..but its still disappearing...the button disappears after pressing enter on error message.
actually the BADI when I implemented there is one method where I set E_ADD_ON_ACTIVE flag to 'X' to bring that button(recommended by SAP). that method is not getting called...

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