Customizing for feedback finctionality missing

Hi, Gurus,
I am not able to create the support messages in PRD system when i click on the meu-> Help-> Create support message,
then it's showing the error
customizing for feedback finctionality missing
what could be the reason, how to rectify please help me ,
Cheers

did you go through the first note at least??
Your info is insufficient, to come to a conclusion.
Check you have maintained view BCOS_CUST?
Feel free to revert back.
--Ragu

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Error Customizing for feedback functionality missing

Hi
We have Configured Service Desk in our Solution Manager and we are able to Send messages in Solution Manager Box.
When we are trying to send from External Box i am getting an Warning "Customizing for feedback functionality missing"
RFC between Solman to ERP system Configured and Working
Could any one please tell me i need to do any other config
Question number 2.
we have 11000 users when we configure Service Desk do we need to create 11000 USerd id in Solman?
Points will be rewarded

Hi,
When creating a support message from a satellite. Solution Manager first creates an ABA Notification.
Check your ABA Notification SLF1settings in tcode DNO_CUST01 (number range, action profile).
Regards,
Remy Piets

Customizing for feedback functionality missing

Hi Experts
I have configured Service Desk in solution manager, when i try to create a message in satellite system. I am getting a error message u201CCustomizing for feedback functionality missingu201D.
Any customizing has to be done in satellite system. Please help me to resolve the issue.
Thanks & Regards

Hi,
Have you generated the bp
Use BP_GEN transaction to generate BP for the user and check if this user who is posting wil have these roles.
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
In dno_cust01
action profile...SLFN0001_STANDARD_DNO needs to be maintained.
Now post if again the error occurs check this
goto Solman
TA -
SLG1 here press execute and check details for the error.
Hope it helps
Regards
Prakhar

BizTalk 2013 R2 Accelerator for HL7 is missing MSH_26_GLO_DEF.xsd file under templates

BizTalk 2013 R2 Accelerator for HL7 is missing MSH_26_GLO_DEF.xsd file under templates. Can anyone please help me on this.
Is there a way to report this issue to Microsoft?

Hi Sandeep,
Thanks for your feedback in BizTalk forum.
From your description above, I can hardly give precise troubleshooting for this issue, please give more explanation about what happens.
>> Is there a way to report this issue to Microsoft?
If you cannot determine your answer here or on your own, consider opening a support case with us. Visit this link to see the various support options that are available to better meet your needs:
http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone
Please let me know if there is anything that I can do to help.
Best regards,
Angie
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Why should I suffer as a customer for the manufacturing fault of Apple?

- Manufacturing fault of Apple results in wake up /sleep button not working
- Unable to switch off and restart the phone properly
- Apple recalls the product but requires me to take the product to US while I am living in SA
- For the mistake of Apple, one customer service indicates it is not reasonable to have expected the issue while later indicates I should have anticipated and hence should incurr a cost of USD 1200 (additional no phone for months) to have the same fixed.
- For the mistake of Apple, on indicating I am willing to pay outside US to fix the issue, indicates that I have no solution but to have to send to US.
Customer service feedback :" I also have faced the same issue - sorry sir - you have no choice"
Message was edited by: Kevinpthomas

Kevinpthomas wrote:
A) When I bought the phone in US, I didnt know that I would be relocating to SA as part of my job transfer where the particular part number would not be available.
B) I would have to fly to US to fix the phone or request a friend to do so which would then require me to courier the phone to US and then back to SA. SA charges duty on iphones to prevent the imported sale in the country. The process would require months to get the phone repaired and serviced which would require me to obtain a temporary phone in the period of not having a phone. Once I get a normal phone, I would have to pay to the telecom service company to change from nano sim to normal sim and then again pay for conversion from normal sim to nano sim. The total cost alone (forget the inconvience) is USD 1200 approx.
For whose fault - Apples Fault. Now as stated earlier the issue is not due to usage that requires warranty rather it is due to MANUFACTURING FAULT. Recall guideline are different from warranty guideline. The phone is outside warranty and now to refer to a manufacturing defect resulting in a recall and then linking to the warranty guideline is unfair to the customer.
Well my friend, we dont even have to go through all this then - simply state tough luck apple user - its our mistake but you know we told you after warranty guideline. Is it reasonable to assume a persons life wont change after more than a year (outside warranty period) ? Well what I signed up for warranty was within the warranty period I accept the requirement of fixing the phone in US. Had Apple found the issue the next day I could have fixed it while I was in US. Well the issue to occur after more than 1.5 yrs and been told you can not fix it anywhere outside US.
Think as a customer and the situation that required the service.
A) When I bought the phone in US, I didnt know that I would be relocating to SA as part of my job transfer where the particular part number would not be available.
That's your problem, not Apple's. It is your responsibility, as a consumer, to be aware of the terms & conditions of your warranty. Why didn't you sell your iPhone or give it to a friend or family member if it was going to be a temporary relocation?
It's called 'personal responsibility'. Learn it.
Show me where Apple stated that the iPhone you bought has an international warranty. Please. I'll wait.
B) I would have to fly to US to fix the phone or request a friend to do so which would then require me to courier the phone to US and then back to SA. SA charges duty on iphones to prevent the imported sale in the country. The process would require months to get the phone repaired and serviced which would require me to obtain a temporary phone in the period of not having a phone. Once I get a normal phone, I would have to pay to the telecom service company to change from nano sim to normal sim and then again pay for conversion from normal sim to nano sim. The total cost alone (forget the inconvience) is USD 1200 approx.
That's your problem, not Apple's. It's not Apple's fault that you reside in an area or region that is so restrictive. Were you forced to go to that country from the U.S., or did you choose to do so?
For whose fault - Apples Fault. Now as stated earlier the issue is not due to usage that requires warranty rather it is due to MANUFACTURING FAULT. Recall guideline are different from warranty guideline. The phone is outside warranty and now to refer to a manufacturing defect resulting in a recall and then linking to the warranty guideline is unfair to the customer.
It's not a recall. It's an extension of the warranty service. And it clearly states on the website about the program that: Apple may restrict or limit repair to the original country of purchase. [https://www.apple.com/support/iphone5-sleepwakebutton/]
Well my friend, we dont even have to go through all this then - simply state tough luck apple user - its our mistake but you know we told you after warranty guideline. Is it reasonable to assume a persons life wont change after more than a year (outside warranty period) ? Well what I signed up for warranty was within the warranty period I accept the requirement of fixing the phone in US. Had Apple found the issue the next day I could have fixed it while I was in US. Well the issue to occur after more than 1.5 yrs and been told you can not fix it anywhere outside US.
Think as a customer and the situation that required the service.
First off, you're not my friend. You are taking no personal responsibility and acting like an entitled child.
You're an adult. Act like one.

Grouping to display null values for all the missing dates

Hi SAP,
I am trying to display '0.00' value for all the missing dates in my crystal reports as follows:
17-Jan-14     40.00
18-Jan-14       0.00
19-Jan-14       0.00
20-Jan-14     80.00
However, my crystal report is showing as follows:
17-Jan-14     40.00
18-Jan-14       0.00
19-Jan-14
20-Jan-14     80.00
The missing dates with no data are group together and my '0.00' value is not. Kindly advise me the solution. The formula is shown as per attached.
Thank you.
Regards.

Hi,
Thanks for your reply.
Fyi, I am using a formula field in crystal report to display "0.00" for days in between as follows:
whileprintingrecords;
if Days_Between({Command.DocDate},next({Command.DocDate}),'dd-MMM-yy') = "" then "" else "0.00"
There is another formula field in crystal report to display the missing dates in between as follows:
whileprintingrecords;
Days_Between({Command.DocDate},next({Command.DocDate}),'dd-MMM-yy')
Below is my report custom functions:
Function Days_Between (datefield as datetime, nextdatefield as datetime, format as string)
' This function is only used to display what data is missing within a specified date range...output type is text
dim thisdate as date
dim nextdate as date
dim output as string 'output is the text display
dim daysbetween as number
dim looptimes as number
looptimes = 0
daysbetween = 0
output = ""
thisdate = datevalue(datefield) + 1
nextdate = datevalue(nextdatefield)
if nextdate - thisdate > 1 then daysbetween = nextdate - thisdate else daysbetween = 1
do
if nextdate - thisdate > 1 _
then output = output + totext(thisdate, format) + chr(10) _
else _
if nextdate - thisdate > 0 _
then output = output + totext(thisdate, format)
looptimes = looptimes + 1
thisdate = thisdate + 1
loop until looptimes = daysbetween
    Days_Between = output
End Function
The issue arise when when there is more than one missing dates in between but the null values ("0.00") displayed is only for the first missing dates and not for all the missing dates.
Regards,
Ting Wei

Customizing for Distribution for Tab 'Costs' on Marketing Campaigns

- Hi, Experts !
    Hope you guys can support me on that:
    It´s regarding the customizing for 'Distribution' so we can distribute the key figures for the marketing campaign directly in the marketing planner, inside the Tab 'Costs' of the Campaign.
    I´m not sure on how to proceed on doing this customizing; I´m on CRM 5.0 SP05 and as I open the tab 'Costs', create and transfer distribution information I´ve selected, the system was supposed to open the grid lines bellow on the screen - but it does not happen - I think it´s something missing on this customizing.
- Could anybody send me details on how to do that ?
     Thanks in advance,
     Daniel Albuquerque
     mySAP CRM Consultant
     E-mail: [email protected]

- Hi, Amit !
    Yes, I´ve maintained a Planning Profile...as I select it, it comes up the Tab 'Costs' and then I select 'Create' and enter with product and partner data and then select 'Transfer', but then nothing happens...
       I think that most of the customizing is done but something inside IMG inside SEM (CRM fields / data map) is missed.
        Do you have any idea of what must be done in this transactions ?
        Thanks in advance,
         Daniel Albuquerque

Does the review widget record answers made by the student for feedback purposes

Does the review widget -- remember the answers made by the student for feedback purposes?

No. It's for self assessment purposes only. You can request the user to take a snapshot of their answers to send via email or have them highlight text passages and add their answer as a note. Notes that students take can be emailed in bulk.
You could also look into third party widgets or other custom solutions / apps.

How to activate Extended Rebate Processing in Customizing for billing?

sap gurus:
How to activate Extended Rebate Processing in Customizing for billing?

SAP Knowledge Base Article
1520390 - Activation of Enhanced Rebate Functionalities - IMG Customizing Transactions - SAP Menu
Version 1 Validity: 19.10.2010 - active
Language English
Symptom
Enhanced Rebate Functionality is not available and should be activated
In the customizing IMG (Transaction SPRO) the node for Extended Rebate with the relevant customizing transactions are not visible
The SAP Menu does not include the transactions for Extended Rebate
Environment Enterprise Function EA-ISE must be available in the system (visible in transaction SFW5).
Reproducing the Issue
Call transaction SPRO
Node Extended Rebate Processing is missing:
IMG
Sales and Distribution
   > Billing
        > Rebate Processing
             > .................
Resolution To activate the Extended Rebate Processing and make the node and customizing transactions visible proceed in the following way:
Call transaction SFW5
In the folder ENTERPRISE_EXTENSIONS choose the function EA-ISE
Activate this enterprise extension
Thereafter the menu path in SPRO for Extended Rebate Processing will be visible:
IMG
Sales and Distribution
   > Billing
        > Rebate Processing
            > Extended Rebate Processing
                        * Settings for Agreement Types
                        * Set up Variable Key for Rebate Settlement
                        * Check Variable Key for Rebate Settlement
                        * Activate Extended Rebate Processing
                        * Simulate And Execute Reorganization of Statistical Data
Furthermore the users will have the relevant transactions available in the SAP Menu:
SAP menu
> Logistics
     > Sales and Distribution
          > Billing
               > Rebate
                    > Extended Rebate Processing
                         * RBT_ENH_VB7 - Extended Rebate Settlement
                         * RBT_ENH_ACT - Update of Indirect Sales
                         * RBT_ENH_PLAN - Update of Indirect Planning Data
For futher infomation on the extended rebate process please refer to the following links of SAP help portal:
http://help.sap.com/erp2005_ehp_04/helpdata/EN/5a/5b9b3c0f4da40ee10000000a11405a/frameset.htm
http://help.sap.com/erp2005_ehp_04/helpdata/EN/79/a5ee3c1f63a518e10000000a11405a/frameset.htm
Keywords
Extended rebate agreement, extended rebate processing, erweiterte Bonusabwicklung, Menü, Pfad nicht vorhanden, aktivieren, erweiterter Bonus, Bonusabsprache
Header Data
Released On
21.10.2010 08:01:20
Release Status
Released to Customer
Component
SD-BIL-RB-ENH Enhanced Rebates
Other Components
   SD-BIL-RB Rebate Processing
Priority
Normal
Category
How To
Product
Product
Product Version
SAP ERP Central Component
All versions
SAP R/3 Enterprise 4.7
All versions

Flash file for hierarchy Visualisation missing

Hi Guys,
Am getting this error: Flash file for hierarchy Visualisation missing meanwhile have installed the related ABAP Add-on EmbOrgCh 605, have activated the graphical hierarchy visualization, and the Business Function HCM_PD_UI_1.
I also cant seem to find the service in transaction sicf for NAKISA_ORGCHART
Ant tips on this?

You can check the OADP structure and ensure correct evaluation paths are correctly assigned!
Organizational Chart Visualization and the Object and Data Provider (OADP)
SAP provides a default OADP-based implementation class in the Check Standard Organizational Chart Configuration system table. For more information, see Customizing for Integration with Other mySAP.com Components, under Business Packages / Functional Packages Manager Self-Service (mySAP ERP) u2192 Organizational Chart Visualization .
http://help.sap.com/erp2005_ehp_05/helpdata/en/40/0f88eb6ff448aa8597211c15a5a653/frameset.htm

Custom Repeat Event Option Missing...

Custom Repeat Event Option Missing... ...Option doesn't appear anywhere; my iPad, my iPod Touch, MobileMe (PC flavor)
Anyone... [smile]

Crap... I don't know why I'd missed it... when you double click the event you get the window comes up...In little tiny gray letters first it reads
location
all-day
to
repeat
calendar
etc.....
click on that and get your options for repeating. Hope that helps.

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

How to create an Internal Customer for Ineterplant stock Transfer

Daer Gurus,
Please tell me how to create an Internal Customer for Interplant stock transfer.
Actually I have three plants out of them two plants are providing goods to third plant. Also both the plants do the stock transfer in eachother.
How to maintain the Two plants as supplier and third one as a receiver plant.
which account group I should use and what details I have to use for it ? Do I need to maintain all three plants under same account group? I know the theoratical process only for stock transfer please guide me on this Internal customer issue.
thanks in advance
regards,
Sanjay

Hi,
Take your three plants as AAAA, BBBB and CCCC.... and these 3 plants may be assigned to the Sales Area of AAA 10 10, BBB 10 10 and CCC 10 10.
Your STO will have following 4 flows.
1. AAAA - CCCC
2. AAAA - BBBB
3. BBBB- CCCC
4. BBBB- AAAA
you need to do the following settings...
1. Assign the Sales Area for the Shipping Plants... for ex (AAAA - AAA 10 10 and BBBB - BBB 10 10)
2. You need to Create a Internal Customer for every Rec. Plant and need to assign the same to the Rec Plant. And Also note that this customer needs to be created in the Sales Area which is assigned in the Shipping Plant.
(Note that CCCC will be Rec Plant from Both AAAA and BBBB... So you need to extend that customer for both the Sales Area of the plants AAAA and BBBB)
Following is the example settings required for our scenario 1.
AAAA will be a supplying plant and CCCC will be rec. plant.... for this you need to create a internal Customer (for ex C1000) in Sales area AAA 10 10 (which is assigned to the plant AAAA) and assign the Customer number (C1000) to Plant CCCC.
Now you created a plant CCCC as a customer in Sales Area AAA 10 10 (which is nothing but plant AAAA)...
Also here you need assign the Sales Area AAA 10 10 to the Plant AAAA.
Hope this will be useful to you.
Thanks,
Muthu

"buffer too small for string or missing null byte" inserting CR in excel

I have created a Crystal Report based on below stored procedure.
DELIMITER $$
DROP PROCEDURE IF EXISTS `ww_test`.`PRD_Data_sp` $$
CREATE PROCEDURE `ww_test`.`PRD_Data_sp` (in cyear int, in cmonth int, in groupby varchar(20), in Inv_type varchar(4))
BEGIN
select
          CASE WHEN groupby='Date' THEN (p.FKDAT)
               WHEN groupby='SalesOrg' THEN CONCAT(p.VKORG,'_',p.VTWEG)
          END ,
          sum(p.QTYSAM),
          sum(p.CASESSOLD),
          sum(p.SOLDDOL)
          from ww_test.prd_data p
          where (month(p.FKDAT)=cmonth and year(p.FKDAT)=cyear) and
                 ((p.FKART) is null or not(p.FKART in ("FAZ","ZMBB","FAS",Inv_Type))) and
                 ((p.AUART) is null or not(p.AUART in ("ZMBB")))
          Group by
              CASE WHEN groupby='Date' THEN (p.FKDAT)
                   WHEN groupby='SalesOrg' THEN CONCAT(p.VKORG,'_',p.VTWEG)
              END
          Order by
              CASE WHEN groupby='Date' THEN (p.FKDAT)
                   WHEN groupby='SalesOrg' THEN CONCAT(p.VKORG,'_',p.VTWEG)
              END;
END $$
DELIMITER ;
I have used Add Command to create report based on this.
call ww_test.prd_data_sp({?Year},{?Month},{?GroupBy},{?InvType});
I am able to refresh the report in crystal and as well in Infoview without any problem.
But when i try to insert this report in Excel using Live Office it gives me error. I able to insert other crystal reports without any problem.
An error occurred while opening the report. The report does not exist; you have insufficient rights to open the report; or you cannot make a connection to the BusinessObjects Web Service. (LO 02010)
Failed to open report (LO 26619)
Cannot open report document
Buffer too small for string or missing null byte.
can anyone suggest where i am going wrong? Any input is appreciated.
Crystal Reports 2008
Live Office XI 3.1
BOEdge XI 3.1
Xcelsius 2008
Thanks ,
Madhavi

With the CurrentValue method
Crpt.ParamFields[3].CurrentValue := memo1.Text;
Is there another solution ?

Billing block for customer for sales document type OR

Hi
I want to block a customer for a particular sales document type OR
How to do it?
Regards

Hi Nikhil
There is a field called "Check Partner Auth.", but it is necessary to create the order from a contract. This field is in sales document customizing VOV8.
SAP Documentation:
Check partner authorizations
This check determines whether a partner is authorized to release against a contract.
Procedure
Here you can specify whether the check is to be performed against the partners in the contract or the partners in the customer hierarchy. If you do not want the check to be performed, leave the field blank.
When you create a release order for a contract, the system determines whether a partner is authorized to release against the contract. The check is performed at header level. Depending on the rule you enter in this field, the system checks against one of the following:
Partners in the contract
If the partner has the partner function AG (sold-to party) or AA (sold-to party authorized to release) in the contract, the system accepts the partner as the sold-to party for the release order.
Partners in the hierarchy
If the sold-to party of the contract is at a higher level in the customer hierarchy to the partner who wants to release against the contract, the system accepts the partner as the sold-to party for the release order.
Note
If you create a contract with reference to another contract, the system does not run a check and it copies all the partners created in the target contract. If you do not want it to do this, use copying control in Customizing to change it.
Regards.
Mikel

Customizing for feedback finctionality missing

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