DAC is running contineously for SIL Service Request Fact

Hi All,
Help is needed.!
I am using DAC 7.9.4.
I have started Incremental Load for the DAC.
It went fine for first few runs, now it is showing that SIL Service Request Fact is running. This is running from last 4 days continuously.
I have alreday checked the log files which are there in the folder Sessionlogs,Workflowlogs & DAC >> Log.
I am not able to find out the error.
The session log file has last lines as
TRANSF_1_1_1> DBG_21641 MPLT_LOV_D_ROW_WID.LKP_W_LOV_G1: Index cache size = [4510650], Data cache size = [4510650]
WRITER_1_*_1> WRT_8167 Start loading table [W_SRVREQ_F] at: Fri Nov 28 23:31:52 2008
Please Help me to solve this problem.
Its very urgent.
Thank you in Advance.

Hi All,
Issue is being resolved.
We did not defined Index on W_SRVREQ_F.
Pls always check your table index defined or not.

Similar Messages

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
2. Now you need to concatenate these 3 fields values carefully like this:
CONCATENATE lv_catelog lv_codegrp ' ' lv_code into lv_category1.
Remember there are 4 spaces between lv_codegrp and lv_code.
3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
Remember this lv_cat_text is the text value of your last level of category of transaction.
6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

Prepare a binder for the service requests is not working

Hi all I did migration from stellet 7.5 tp oracle cs 10gr3 but my component is not working well the problem is in getEnvironment I think can any body help
thanks
here is the code how can i fix it
// prepare a binder for the service requests
DataBinder serviceBinder = new DataBinder();
serviceBinder.setEnvironment(SharedObjects.getEnvironment());

What is Oracle CS 10gR3? Is this an E-business component? In that case this is not the appropriate forum...

How to create a view for all Service Requests that are not approved by reviewer

Hallo,
I want to create a view in the Service Requests library that shows all SRs that are not approved. How to configure condition that says: if a SR has related Review Activity which is In Progress, show that SRs?
I couldn't find this when creating the view. Thank you.

So here's the first problem with that: Which review activity? a SR can contain multiple RAs, so how do we decide if an arbitrary SR is approved or not?
As to the specific language you use (Any child RA is In Progress) you might want to look at the criteria from the default Change approval view, which does something similar:
<QueryCriteria Adapter="omsdk://Adapters/Criteria" xmlns="http://tempuri.org/Criteria.xsd">
<Criteria>
<FreeformCriteria>
<Freeform>
<Criteria xmlns="http://Microsoft.EnterpriseManagement.Core.Criteria/">
<Expression>
<And>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity']/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
</And>
</Expression>
</Criteria>
</Freeform>
</FreeformCriteria>
</Criteria>
</QueryCriteria>
This is a simple AND criteria with two componets. one looking for a Review Activity (TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity') which is related to the targetting CR by Contains Activity ($Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity';
Context in this... context means the CR targeted by the view) where it's status (/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$) is In Progress ($MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$). The other is filtering
for the target change request's status ( $Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$) is In Progress ($MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$).
You could convert the second criteria to point to SRs and SR status values, and then use the similar text for the first criteria. i'd recommend
Anton's Advanced View Editor (or
the free version) to do the criteria adjustment.

Problem in updating the notes for the service request

Hi All,
I am passing the following parameters to update the notes to the service request but not successful.
Can anyone let me know the workable solution.
set text
 ls_text-ref_handle = 1.
 ls_text-ref_kind = 'A'.
 ls_text-tdid = 'S001'.
 ls_text-text_object = 'CRM_ORDERH'.
 ls_text-tdstyle = 'SYSTEM'.
 ls_text-tdform = 'SYSTEM'.
 ls_text-tdspras = 'E'.
 ls_text-mode = 'I'.
 lv_txt = 'Centre Update request for:'.
 ls_lines-tdformat = '*'.
 ls_lines-tdline = lv_txt.
 append ls_lines to lt_lines.
 ls_text-lines = lt_lines.
 append ls_text to lt_text.
clear ls_input_field.
ls_input_field-ref_handle = 1.
ls_input_field-ref_kind = 'A'.
ls_input_field-objectname = 'TEXTS'.
CLEAR ls_fieldname.
ls_fieldname-fieldname = 'LINES'.
CLEAR ls_fieldname-changeable.
lv_logical_key = '1'.
concatenate 'CRM_ORDERH' lv_logical_key into lv_logical_key.
ls_input_field-logical_key = lv_logical_key.
INSERT ls_fieldname INTO TABLE ls_input_field-field_names.
INSERT ls_input_field INTO TABLE lt_input_field.

Hi Surya
Please, use this FM:
DATA: lv_textobject TYPE thead.
lv_textobject-tdid = <TEXT ID>.
lv_textobject-tdname = <GUID OF SERVICE REQUEST>.
lv_textobject-tdobject = 'CRM_ORDERH'.
lv_textobject-tdspras = sy-langu.
CALL FUNCTION 'SAVE_TEXT'
 EXPORTING
 header = lv_textobject
 savemode_direct = 'X'
" insert = 'X'
 TABLES
 lines = lt_text.
Hope this helpful!

Alert to IC Agent when the status for the service request is changed

HI,
When a Service request status is changed to completed immediately the ic Agent should receive an Alert so that he can call the customer for survey. If he has not taken any action then the alert should be available in his inbox and an Alert should be sent to his manager that the Ic Agent has not done the survey.
With Regards,
Selvam T

Hi,
You may try in the service request action profile, when the status is set 'completed' then trigger the alert.
For this you have to first configure the alert.
Thanks,
Pandu

When running Junit for AMImplTest, service invocation fails due to security

We have a Junit to test an AM java method. Part of the logic is to retrieve a cost using a service. We are using the Service Factory to perform the call and have the credential set in the connections, so when it is deployed, the credentials will be used. The issue is when the Junit is run, it does not seem to be getting the credentials. When the service is invoked, an error is thrown: oracle.jbo.service.errors.ServiceException: java.lang.reflect.InvocationTargetException. Within this error, I have found another error wrapped: oracle.fabric.common.PolicyEnforcementException: WSM-00015 : The user name is missing. WebServiceException.
How does the Junit get credentials for the service invocation?

Just need to update the wallet.soo using: ant addCredential -Djws=<relative-path-to-your-jws-file> -Dmap=oracle.wsm.security -Dkey=keystore-csf-key -Duser=owsm -Dpassword=welcome1

Catalog for ITSM service requests

Guys,
Short question as I could not find the answer on the SAP site:
Does anyone know if the webshop or catalog solution from CRM is available for the IT service management functionality of the CRM suite. Meaning, can employees create service requests based on catalog items, or is this self-service functionality only supported by input fields?
Kind Regards,
Skander

Hi
SAP Offers ICSS - Internet Customer Self Service functionality.
The Product Catalog is used in Installed Base Management, Request Management, Service Contracts and Product Registration.
Following link will be useful for the same:-
http://help.sap.com/saphelp_crm60/helpdata/fr/9f/86283fd0ca8443e10000000a114084/content.htm
Hope this will be useful
Regards

XY-Graph hangs after running continously for 3 weeks

We have an application running on LV 6.0.2 on Windows NT4/2k.
The application is splitted in an overview panel which displays up to 20 graphs (XY-Graphs) and detailed views, which displays only one signal but with further information. The aplication is running continously. If the data source is powered-on data will be acquired. After power-down the data source we reinitialize the XY-Graph and wait for power-on.
The problem is, that the application is working correctly for about 3 weeks and then suddenly the XY-Graphs of the overview panel is hanging - that means we get some data (say 20 min.) and then no more data will be displayed.
The data is formatted in a model-view controller like manner. The special thing
is, that we can format all data acquired for all graphs. The detailed view displays all acquired data as expected whereas the overview only displays some part of it.
Do you have any ideas or solutions for this problem?? We are know restarting the panel after a specified time period and hope that this workaround will solve this error.

I suspect you are runnig out of memory!
The data collected just piles up as it comes in.
How to confirm.
Right click on the task bar and select "Task Manager".
Select the Performance tab.
When you start your app, ther should be lot of memory left over.
Watch this value for three weeks. You should see a steady rise in memory usage until the machine hangs.
If this is a coorect guess, you have two choices.
1)Re-write the app to limit the history that is kept in memory, or
2) Re-boot the machine once every 2 weeks.
See ya back here in 3 weeks,
Ben
Ben Rayner
I am currently active on.. MainStream Preppers
Rayner's Ridge is under construction

Alert for status changed in Service request CRM

Dear All,
We have a requirement where if the status is changed for a service request, an alert should appear in the context area of the interaction center warning the user of this modification.
I have tried to used the Alerts Configuration in the business role of IC_MANAGER to do this, can i do this only with customizing or do i need any development?
Thanks for all your input.
Best Regards,
João Gaifém

Hi,
As no standard event is raised when changing the status, you could do the following.
Create a Z event (in SPRO, Customer Relationship Management->Interaction Center WebClient->Additional Functions-> Intent-Driven Interactions Define Events in Repository).
Then, you could enhance the view in which the status is managed.
If you want the alert to be shown when selecting the status, create an event handler for the attribute (if not existing already).
In this event handler, call the Z event you just created.
The code should look like :
DATA : lr_event TYPE REF TO cl_crm_ic_event,
lr_event_srv TYPE REF TO if_crm_ic_event_srv.
CREATE OBJECT lr_event.
lr_event->set_name( 'ZSTATUS_CHANGED' ). “Name of event created
lr_event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
lr_event_srv->RAISE( lr_event ).
Then, create your own IDI rule, so that when the Z event is raised, an alert should be displayed.
Hope this can help you.
Sylvain

Record assigned entry different for service requests and incidents

Hi
I've noticed something recently when using/implementing service manager that the record assignment formats are different depending on if you are assigning an incident or service request.
For example when assigning an incident the record assignment shows the display names of the user being assigned (eg the incident is assigned to Joe Bloggs) however for a service request it shows as assigned to domain\jbloggs.
Is there any reason for the difference between the 2 and can it be standardised as we use the work item action log to send assignment notifications to the affected users and while it's great for incidents it doesn't look good for service requests

Unfortunately, this is just a text property and this different behaviour is hard-coded into SCSM and cannot be changed. Different people worked on the IR and SR forms and there are many inconsistencies. You could try raising a support case for it I suppose
but I would not think it likely to be changed.
Rob Ford scsmnz.net
Cireson www.cireson.com
For a free SCSM 2012 Notify Analyst app click
here

Inbox Search - status for service request not updated

Hi,
In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field
Web UI window 2(User 2): In a separate window, the service request is approved by changing the status of the service request to Approved.
Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.
Observation:
1. If I open the service request, the service request still has the old status. If i click on edit, the new status is displayed. If i click on Back button (without clicking on edit), the new status is refelected for the service request in the inbox result page now.
2. If I log off and again open the inbox result, the new status of the service request is reflected.
3. The status of the service request is updated in the database immediately user 2 changes the status.
There is no enhancement done for the inbox search. The behavior is for standard inbox result.
Please provide any pointers to resolve this issue.
Regards,
Radhika
Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
SAP released a note to update the "Responsible Employee" in the Inbox without requiring the user to log off. You can see their explanation and the solution here:
https://service.sap.com/sap/support/notes/1465966
If you want to enable inbox refresh every time a search is executed, you will probably have to do custom coding. My guess is that you may be able to leverage the CRM_IC_INBOX_BADI. Let me know if this much info is enough or if you want further details on how to technically achieve this.
Rahul

FYI: "Sub-technology" selections for UCCE/UCCX TAC Service Requests will be updated soon

Hello, Cisco Contact Center customers and partners.
I'm happy to report that the "Sub-Technology" selections listed under the "Contact Center Software" Technology for TAC Service Requests will be updated with the proper names of the Contact Center products soon. This change is scheduled to take effect Monday Oct 10.
The major changes are as follows:
- References to "IPCC Enterprise" will be replaced with "UCCE/Contact Center Enterprise"
- References to "IPCC Express" will be replaced with "UCCX/Contact Center Express"
- Separate UCCE CUIC and WebView sub-techs will be consolidated into one Reporting sub-tech
- Removal of the redundant "CVP Product" sub-tech ("Unified CVP" will be retained)
- Addition of new "Contact Center Management Portal (CCMP)" and "Remote Silent Monitoring (RSM)" sub-techs for UCCE
And just as a general note, when opening a Service Request for any technology via Cisco.com, please be sure to provide all the relevant details, so that we can route your issue to the best available TAC engineer. Always include:
- full product name
- full product version
- detailed description of the problem/symptoms, including the scope of the issue and the frequency
- the business impact of the problem
- the date/time the problem started happening, and what changed around that time
- call flow (if applicable)
- any recent upgrades, major changes, outages, or other existing problems
- any logs, data, or screenshots that were captured
Thank you!
-Paulo

Hello, Cisco Contact Center customers and partners.
I'm happy to report that the "Sub-Technology" selections listed under the "Contact Center Software" Technology for TAC Service Requests will be updated with the proper names of the Contact Center products soon. This change is scheduled to take effect Monday Oct 10.
The major changes are as follows:
- References to "IPCC Enterprise" will be replaced with "UCCE/Contact Center Enterprise"
- References to "IPCC Express" will be replaced with "UCCX/Contact Center Express"
- Separate UCCE CUIC and WebView sub-techs will be consolidated into one Reporting sub-tech
- Removal of the redundant "CVP Product" sub-tech ("Unified CVP" will be retained)
- Addition of new "Contact Center Management Portal (CCMP)" and "Remote Silent Monitoring (RSM)" sub-techs for UCCE
And just as a general note, when opening a Service Request for any technology via Cisco.com, please be sure to provide all the relevant details, so that we can route your issue to the best available TAC engineer. Always include:
- full product name
- full product version
- detailed description of the problem/symptoms, including the scope of the issue and the frequency
- the business impact of the problem
- the date/time the problem started happening, and what changed around that time
- call flow (if applicable)
- any recent upgrades, major changes, outages, or other existing problems
- any logs, data, or screenshots that were captured
Thank you!
-Paulo

Service Request refresh on task save

Dear Experts,
we are facing an issues while saving the follow up transactions.
first of all the requirement is whenever notes entered in the follow up task the same notes should get copied to preceding transaction.
for this requirement we have implemented actions in the whenever we click on Save or Save and back button action will trigger and check the notes entered in the current task and we are saving the same to preceding document.
in our scenario, Service request in preceding transaction and task would be follow up doc.
in the action method we have passed the notes to order maintain for the preceding transaction (SR) and then calling Order Save.
once we come back to SR header page(not in display mode, in change mode) if we enter anything and save then previous saved task notes again appending to SR which is a Duplicate. we want to avoid duplication to SR.
PFB scenarios in detail:
1. Parent(Display)SR -> follow up Task->save and Back->Parent(display)->exit ---- Notes will be copied to Parent from Child
2. Parent(Edit)SR -> follow up Task->save and Back->exit (that means no changes made after coming back simply exit without save of SR)
3. Parent(Edit)SR -> follow up Task->save and Back->Parent(Edit) ->change any attribute value and Save SR -> exit -Duplicate
please let me know if anybody has any pointers.
P.S: On Save of SR the page remains in Edit mode only.
thanks,
Venkat

Hi Venkat
The only pointer I have is that when the Action runs, it compares the service requests In Memory Notes values with the Database values.
If they are in sync, then no need to update to the task.
If they are out of sync, update the task with the additional note entries.
Hope this is useful.
Regards
Arden

Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.

the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1

DAC is running contineously for SIL Service Request Fact

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