Data of customize BSP in Enterprise Portal is not displayed

Question

Dear All,
I stuck on to find out the solution, in order to display FAQ list in BSP Enterprise Portal by using customer id to logon to Enterprise Portal, need your guide.
Let me explain:
It is customize/own develop BSP application, which is search FAQ (maintain in trxn: crmd_iia_faq) based on product. This is done by calling standard FAQ FM in BSP code, pass in product GUID to retrieve list of FAQs, and display FAQs list in the BSP page. Also, from the FAQ details, call standard Problem and Solution FM to get the details of Problems and Solutions, and then display Problems and Solution in another BSP page.
In the other words, this custom BSP application display data which is maintain in transaction code: COMMPR01, CRMD_IIA_FAQ, and IS01.
Setup in portal to display this iview/BSP application is done, because I manage to access the main BSP page in portal after logon with customer ID.
Difference result:
1.     Run BSP standalone in CRM:
When I execute/run/test this bsp application standalone in se80 after logon to sapgui by using customer id, bsp data is displayed, which is working fine.
2.     When I access/run this bsp through portal after logon portal with customer id, bsp data is not displayed, which is not working correctly.
Things that I had tried:
1.     customer user profile:
•     Tried assign different profiles of customer id, my problem is not solved. I even add SAP_ALL profile to customer ID.
[Result] no BSP data is displayed.
2.     customer user role:
•     standard role, SAP_PCC_CHANNELMANAGER (assign standard role to customer ID):
a.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Look for standard role in “assignment of crm object method to role” -> get a standard role which is relate to problem and solution: SAP_PCC_CHANNELMANAGER.
b.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role -> SAP_PCC_CHANNELMANAGER is assigned to portal role: com.sap.pct.crm.channelmanager.
c.     Go to trxn code: SU01 -> add role, SAP_PCC_CHANNELMANAGER into customer ID.
d.     run the portal and access BSP application
[Result] no BSP data is displayed.
•     Create new role, ZSAP_PCC_CHANNELMANAGER:
a.     go to trxn code: PFCG -> copy standard role, SAP_PCC_CHANNELMANAGER to customize role -> access authorization tab -> look for “authorization for BSP applications” -> change “Application Scenario” and “View for UI display” to “*”.
b.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Application/Layout -> add new entry to View, view named as Z_ESERVICE.
c.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> add new entries into “assignment of crm object method to role” (copy SAP_PCC_CHANNELMANAGER).
i.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      PROBLEMSOLUTION
Method:          APPLICATION
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service: pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.solutions
Portal Context:      Blank
ii.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      PROBLEMSOLUTION
Method:          DEFAULT
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.solutions
Portal Context:      Blank
iii.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      SYMPTOM
Method:          APPLICATION
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SYM
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.symptoms
Portal Context:      Blank
iv.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      SYMPTOM
Method:          DEFAULT
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.symptoms
Portal Context:      Blank
d.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role -> ZSAP_PCC_CHANNELMANAGER is assigned to portal role: com.sap.pct.crm.channelmanager.
e.     Go to trxn code: SU01 -> add role, ZSAP_PCC_CHANNELMANAGER to customer ID.
e.     run the portal and access BSP application
[Result] no BSP data is displayed.
•     Maintain existing customize role, which is used to display Activity:
a.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role, I check the configuration has done in CRM to assign/map this BSP role to portal role.
b.     go to trxn code: PFCG  -> open existing customize role -> access Authorization tab -> click on "change authorization" button -> search existing Application scenario -> add '' inside (also try with certain standard scenario which is relate to product, FAQ, solution, problem) -> search existing view for UI display -> add "".
a.     run the portal and access BSP application
[Result] no BSP data is displayed.
Questions:
1.     Is my problem related to role setup of customer ID?  If yes, can guide me how to create authorization, which is related to product, FAQ, problem, and solution, to customer ID?
2.     Is it possible that my problem cause by missing/wrong portal role setup or wrong mapping between CRM role to Portal Role? If yes, can guide me how to check authorization of customer ID in portal, which is related to product, FAQ, problem, and solution?
3.     Any other reason that cause this problem?

Answer 1

If you know the BSP application name, then you can check this on /SE80 and get the bsp component details.
Regards,
James