Data overages

How can data keep going over when:<br> A) my kids are home and on wi-fi<br> B) I make them turn off the data service <br> <br>For several months now my kids have been "using" an extraordinary amount of data. I assumed they just were not using their school's wi-fi. However, once summer hit, they have been home. Data use seems to have increased. So doing research, we turned off data via settings. However, they still are going over? It is also ironic that the week before the new service month, overages increase exponentially. I have always loved Att service, but at this rate, we can change providers and save half of my recent bills. How does this keep happening?? In the time it took me to type this, I have received 9 updates on data usage. My kids are asleep and data is turned off and they are connected to wi-fi.

kdfederer wrote:
Many apps use data in the background and data logging can be as far behind as 2 or 3 days if not using AT&T towers but a partner tower.Check the phone settings menu and see what apps are using the most data. They can be disabled or set to use wifi only.Also check to make sure that the automatic update are set to NOT use cellular data. Updates can use huge amounts of data in a short period.Most phones, when asleep, turn off wifi and use cellular data because it uses less power. But when asleep, phones will still use data as apps are still active.All true but if the kid's phones really have mobile data turned off, it should not be possible for them to use data. Need to consider the possibility some other phone or phones on the plan is using all the data. Look at your online usage statistics, it will show per phone how much data each has used.

Similar Messages

Data overage and horrable customer service.

I have been charge incorrectly for the data overage on my cellular phone, I disputed the data overage on my Verizon Wireless account, the phone and wish to open an investigation.
I don’t use my cell phone to download the movies/video or music neither did I authorized anyone to use my cell phone for the high data activities. Approximately 39GB of data was used on my mobile phone during the month of October 2014. I never had such a high data usage in the past. Based on my analysis of the bill most of the usage happened during evening/night time and on weekends. We have an internet service at home. In my household we currently have my 13 years old daughter, our cat and me leaving together. In September, we temporary moved from our house to an apartment. I have left my phone unattended several times in apartments’ gym and swimming pool, it was not password protected at that time. I have installed password recently, and changed the password for the hotspots based on tech support recommendations. My daughter knows my password, however she denies using my phone hotspots for movie or music downloads. We have a regular internet service and rarely use hotspots to connect her i-pod or my computer to the internet while driving in a car, to browse an internet. However, I often left my hotspots on, unintentionally. I suspect that somebody in the apartment building was using my mobile phone hotspots to get to the internet.
In addition, I did not receive any communications from Verizon informing me about my data overage. In the past, I always had notifications from Verizon about the data/minutes usage on my account. If I were to get a notification about high data usage, I would start an investigation immediately to find out the source of data leakage and certainly change my plan meanwhile to a higher data limit.
The only notification   I received this time, was an email from Verizon on November 3, 2014, stating that my account balance was $3123. I called Verizon Wireless the morning of November 4, 2014. I was told by a Verizon representative that I have a data overage, and was advised to change my data plan to prevent additional charges. I upgraded my account to 30 GB/month plan. I inquired about the possible cause of the high data usage, and was told by Verizon representative,   that the data was used through my hotspots.
In addition, I was informed that, Verizon has been sending e-mail messages to me beginning October 15, 2014. As I stated earlier, I received no communications from Verizon prior to November 3, 2014 warning me about data overage.
In the past 2 days, I spent over 10 hours talking to Verizon customer support, technical support and fraud departments trying to understand how so much data was used through my phone. I also went to Verizon store in Downingtown, PA in attempt to solve this problem. I shown my e-mail communications to the store manager and explained the situation. I was treated very professionally but was told to call customer service. While on the phone with Verizon, I have been bounced around from one representative to another, put on hold for hours, lost during the transfer several times, given wrong, inconsistent or contradictory information on multiple occasions. Each Verizon representative would give me different information on why I did not receive warnings from Verizon on my data usage or in contrary for example, that Verizon sent me 150 warning messages starting October 15, 2014. However I did not get any resolution to my problem even when I asked to speak to the managers.
I have been a loyal Verizon customer for over 18 years.    I feel now that Verizon did not protect me as a customer from the fraudulent activities and failed to inform me about my data usage prior to billing me the exuberant charges. I feel that the Verizon representatives are lacking training and conducting bad business practices by providing inconsistent information and bouncing customers around from one department to another.   I don’t know if I can trust my business to Verizon in the future.
I strongly believe that I should be fully credited for the data overage I did not use. I would like Verizon Corporate to improve on their current business practices to improve customer satisfaction.
I wish Verizon corporate representative to contact me via phone call and in writing to resolve these issues.

I had the same problem with my old iphone 4. The hotspot, even when used sparingly, will use OUTRAGEOUS amounts of data. The only reason I got my overages credited was because shortly after turning the hotspot off my antenna started to malfunction and would not connect to wifi at all and just sucked up data. Best of luck to you, my suggestion is to report to the BBB and go from there.

Incorrect Data Overage Charges on my wife's phone after forced to tiered data

My billing cycle starts on the 1st of the month. I upgraded my wife's phone from a Droid X to an iPhone 4S on 7/2. I was told at that time that she would lose her unlimited data and be placed on a 2gb tiered data plan at the same price. Fine for her since she has never gone near 2gb in several years of smart phone use. I never set up wifi on her old phone since she had unlimited data and it wasn't a concern for me. Once getting switched to the new plan I set up wifi so when she is at work or at home she is automatically connected to wifi for her data usage. Looking at the usage report on verizon's bill for her old phone she used 1071mb for June which was actually a high usage month for her but still nowhere near 2048mb (2gb). Her first month on her new data plan she used 795mb according to the Data Usage Report (which they conveniently don't give a total for) which I exported to Excel and added the column. Then for August's bill the usage report for her phone totals 440mb. On the August bill they show an "Unbilled Usage from Previous Months" bill for $10 on top of the $30 we pay for the 2gb Data Plan
July Data
August Data
I like how they show an exact usage on my phone which is still on an Unlimted Data Plan but her's which is on a Tiered Data Plan they just round up conveniently to the next GB. Even if you add up there Unbilled and Current Usage it only adds up to 2048mb which is the limit. So she did not exceed it!
I called in and complained about the bill and the first CSR was trying to hand me off to a Tech Support saying the charges are accurate.
I told her this is a Billing issue not a Tech issue and I would like to talk to a Supervisor. After several minutes of arguing about the charges with the Supervisor he said he could credit the $10 back to me since he didn't want to continue arguing with me. I told him I will just be in the same boat next month and having to dispute the false charges all over again burning more of my time. I told him I would like to cancel my NFL Mobile on my phone at this time since my bill is so high and we got to talking about football which calmed both of us down. Then I pleaded my case again about the bill which he eventually could see the issue and agreed that there is some sort of billing issue going on.
Just wanted to put this up so that if someone else is in a similar situation that they know this is not ok and others are being billed in-accurately as well.
I have attached the spreadsheets straight from Verizon's site so you can tally them up for yourself as well and see that my wife only used 795mb of her allowed 2048mb (2gb) plan and was being charged overage charges. This is a pretty good gimmick since if you do this to even a couple 100k customers it would add up quickly to millions of dollars...
I am completely fed up with Verizon now after being with them for 15+ years, I was not happy about the non-grandfathering anymore of unlimited data and now being wrongfully billed for data overage charges when she didn't go over her allowed usage.
I am thinking of making a FCC and BBB complaint to see if I can get out of my contract with them.

For someone who spends soo much time on this forum I would expect you to know more about what you are talking about
My wife's wifi radio is always on and her phone DOES automatically connect to our wifi and her work wifi as soon as she is near it. I can videotape it if you need more proof.(don't understand your point anyways as even according to Verizon's usage report she did not come near 2GB of data)
If you read my very first sentence I state that my billing cycle starts on the 1st of the month and the phone was purchased on the 2nd (don't understand your point anyways)
I state in my original post that Verizon rounds up the data on her phone to the nearest GB instead of giving an exact amount used on the bill (so thank you for pointing out the obvious)
Point being, she used 440mb and we were charged data overage charges of $10 and I am sure that this is not an isolated incident.

Enormous data overages / not sure how

Hi- I was billed nearly $1000 for data overages in one month - my normal bill is around $100. This has never happened before and I have no idea how it happened. In the past, I got several texts every single time we were about to go over. We only got a few texts this time so I was under the impression things were normal (sometimes we go over 1 or 2 gb and pay $15-30). It says we went over 50gbs over!! That is nuts and I would have expected to receive a text for every GB we were about to go over so I could be aware of the madness. I really have felt completely unsupported by the customer service lines I have reached out to. It has felt like they are treating me like a machine as though I knowingly incurred that kind of data overage. I've tried to open a case already with AT&T internally and received no support. I'm about ready to leave AT&T over this mess. Please help! Marc

You can check through your settings which apps are using the most data. You should check the settings of the automatic updates and make sure that it is set to NOT use cellular data. App updates can use huge amounts of data in a short period, especially if you have several phones that have the same apps that come out with an update.

Tiered Data Overages? LOOK HERE!!

If you are here, you already know what this discussion is about. The internet forums are filled with Verizon customer complaints regarding data overage charges resulting from EXCESSIVE, UNUSAL data usage that the customers do not agree with. In most cases, the overage charges are astronomical, and the amount of data usage is multiple of the customers' usual, average usage. Also, in most cases, according to Verizon, these customers have used up their alloted quota just a few days into the new billing cycle. It happens on ALL type of data devices, smartphones, tablets, hotspots/mobile broadbands as well as Verizon's LTE based home internet product HomeFusion.
From my personal experience, the usage monitoring tool that Verizon has provided is a faulty, absolute garbage of an application that is inaccurate to say the least. For example, as of right now, total data usage on ALL my devices is LESS than the sum of usage on individual lines - 0.30GB on line 1, 0.28GB on line 2, but total usage is 0.31GB - how's that for accuracy? For most of this billing cycle, the total usage was 0.0GB even though the usage on individual lines were going up. As you can see from my low, low data usage that I am SCARED to touch my phones because I don't know what Verizon would come up with and then demand ungodly amount of money for something that I didn't use.
Now, you might think that once you are into the new billing period and a bill for the previous period has been printed showing no overages for that period, you are safe. NO, NO, NO!!!!!! Enter the "Unbilled usage from previous monthS" saga. You never know when you are going to be hit with one of those. See the capital "S" in the "months"? Yes, that means Verizon could come back months later and say, "hey, you owe us money because we didn't bill you for X amount of data you used in last monthS", and CONVENIENTLY add that usage to you CURRENT allotment to make you go over, resulting in overage charges.
Now, how does Verizon back up their claims of you using X amount of data? THEY DON'T. For example, if they had told you that you had voice overages, you have the option to check it against your call history not on your phone, but in the bill. Same goes for messages - Go to a Verizon store, and they can print details about every single messages such as what time the message was sent or received, from/to number (but not the actual message). But for data usage - THEIR WORD IS FINAL!! Ask them for details of data usage - their answer: NOPE, CAN'T DO!!, BUT you still gotta pay.
What does Verizon do when you have a problem like that? If you post your issues here, you MIGHT get a canned "I am here to help you, please send me a DM so we can discuss it" response from a VZW CSR but THAT'S THE END OF IT. At the end, their conclusion is "THESE ARE LEGITIMATE CHARGES AND YOU HAVE TO PAY", folowed by a sarcastic "Can I help you with anything else", as if they have been SUCH A HELP all along. Then, if you complain long and hard enough, you might be offered a 25% reduction in the overage charges, given that you move up to a significantly higher priced tier, even though in reality you never needed it, leaving you with 75% of the phony bill that you have nothing to do with.
The reality is that Verizon, without being forced by external legal authorities, will NEVER admit that there is an issue with their data usage monitoring/billing system. In the past, Verizon had been fined for illegally charging its customers for data usage, minutes overages and what not. And, in every single case, Verizon was the subject of investigation and ONLY THEN it agreed to refund the customers - the good old "I am sorry because I got caught".
So, what do we do?
At this time, we need to show our power as consumers and have our voices heard. If you a VICTIM of Verizon's illegal data overage charges practices, you must NOT give in and must STAND UP! DO NOT WASTE YOUR TIME WITH VZW Reps. Go straight to other options. Two of such are BBB and FTC. When there are enough complaints, they will take notice and look into it. Here are the links:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
Stay strong and FIGHT BACK!!

Lettuceman,
I have the same issue. 1 and 2 Gig chunks of data show up on the My
Verizon report, when I know I was not using the device. I have spent too much
time on the phone with customer service and there is no way to track down what
is causing the spikes. Since I have no control over stopping the overages, I
have made the decision to cancel the account; I have been shopping for
replacements and will get out in the next week or so. Too bad… it is nice
technology, it works well. But their fee structure and operational controls are
not what they need to be, so I have to bow out. I am rural, like you, and had
no decent alternatives before, but some point to point wireless alternatives
are starting to pop up and so I will take one of them. Without these overages, I would have stayed
on this indefinitely, even though it was a bit pricey. But I have a real problem with paying for
service I am not using… and that is definitely what is happening.
Good luck..

Data Overage 4G LTE 890L Hotspot and low bars

I have been experiencing Data Overage on my 890L but have not changed the way I have been using my computer. I am also only pulling 2 bars now on 4G. I have talked to Verizon and they are telling me that there is nothing wrong on Verizons end and that I am just using the data. I have seen where some people have changed the Sims card and it has helped but Verizon have told me that this would not solve any of my problems. Any suggestions. I am getting nowhere with Verizon. Thanks Richard

YES, it can be hacked! Rather than removing the battery and changing Max Connections, simply strengthen wireless security.
1) Power down and remove the SIM card
2) Power up, reset the device and wait a minute or two
3) Power down, reinstall the SIM card, and power up the device
4) Login to the Device’s user interface: example http://192.168.1.1 YMMV
5) Change the default SSID to something that does not identify you or the device
6) Change the default PSK to one with high entropy
PSK is Pre-Shared Key (the correct name for what Verizon calls Wi-Fi password)
Low entropy = Less than 32 characters
High entropy = 32 to 63 random printable characters
Select WPA2-PSK Personal AES
Do NOT select WPA/WPA2 Mixed mode
Avoid MAC filtering
Do broadcast the SSID
You can get a high entropy 63 random printable character PSK from https://www.grc.com/passwords.htm Copy and Paste the key to a text file and move the key between computers with a USB stick. Copy and Paste it to the wireless applet when prompted. For more generalized information, Google how do I secure my wireless network.

Need help with data overages on S4?

My daughters Galaxy S4 is eating data like crazy......I have changed settings and tried to figure out why and I'm not having much luck! An app called "remove Apps" seems to be the culprit but I can't seem to make any changes under the settings. We have had overages for the past several months and keep making changes and it just keeps getting worse. The last time visited the store I signed up for 10GB and was pretty much promised we would never come close to going over that....well we have!!! This all started when I had an issue with my daughters "dumb phone" The woman at Verizon convinced me that smart phones were the way to go and be cheaper in the long run ....I argued that that didn't make sense and she insisted that it would be cheaper, that they are phasing out "dumb phones" and wanting everyone to have smart phones...I gave in and got them both smart phones....BIG mistake....nothing but trouble ever since!!! I have wasted time and gas money going back and forth to the Verizon store to get this figured out.... This same woman also would not answer us when he asked how much the Iphone costs...she kept pushing the android phones on us (I love my S5!!)....which costs $15.00...She continued to put down the Apple products and again convinced us to get my kids the Samsung Stellar.....They are not the awesome phones she told us they would be!!! After listening to my son complain for a week we took his phone back and exchanged it for an IPhone...(paying the return fee!!!)) and then found out that the Iphone would have been 1 PENNY if we had been able to get it the first time! Needless to say I was not happy! I am going to make yet another trip to the Verizon store on Sunday to try and figure out what is going on with my daughters phone.....So tired of the overages and really hate to have to pay $5.00 a month to be able to control her line! It seems you have to have a college degree to figure out the settings on these phones and on some of the Apps too!! I am not familiar with some of the apps she has...(Snapchat and Instagram) ... why can't there be one setting on the phone that can set a limit on ALL installed apps so there are no data overages?

Hello,
I put her phone in safe mode but not sure what to do after that?? I also don’t exactly want to have to spend another $5.00 per month just to be able to control her phone.....seems like that could be a free feature?? ’m pretty sure other carriers offer it for free.....and at this point I am considering switching. I have made at least 5 trips to the next town where the Verizon store is located (15 miles one way) and 1 trip to Winchester to get a phone that the other store didn’t carry when I switched phones (20 miles one way)..I feel more comfortable with the guy I am now dealing with there to get this figured out. I’ve also spent countless hours online researching forums for the solution to the problem....and have seen lots of solutions but none have worked for us so far. I feel like we are being scammed by these applications they offer and with all the settings they have it’s impossible to figure them out or know what they even mean!! Is there any chance of waiving some of the charges for this trouble we are dealing with?
Thank you
Annette

Beware: known AT&T data overage charges problem

I imagine AT&T will delete this rather than help, but here is our story anyway.
My husband purchased a Sony phone with his upgrade last year. Due to numerous problems, he spent hours on the phone with them troubleshooting the phone and went through 3 replacements before they would consent to sending him a different model. And by "troubleshooting", I mean they informed him it was too new and that they didn't have the instruction manual for it yet. Because apparently that's a good excuse. He now has a Samsung, which THEY sent him.
For the past 4 months, we've been hit with data overage charges at $15 for 1 GB after we surpass our 6 GB plan. This month it happened 3 times, including once 3 HOURS before our billing cycle ended. We had been just paying the fee, assuming it was ours, but that pushed us over the edge enough to call. We had been on Wi-Fi all day and logically could not have accrued data usage.
The CSRs refused to do anything. Everytime we asked for a supervisor, we were told that we weren't getting a refund so it was pointless to speak to one -- even though we NEVER asked for a refund. When we got to the "team manager", he tried to blame our WiFi connection (which is through uVerse, so he made me transfer to them) but our connection worked just fine and we have no trouble on our other devices. After an hour, he offered me a $30 credit and said there was nothing he could do. At one point he even told me my husband probably incurred the high usage because "some of the features his phone offers include crystal-clear hi-def video and improved gaming experience". RIGHT.
Another CSR hung up on us after we had waited over an hour for a manager and she yelled at my husband to stop mentioning mobile and Uverse in the same breath because they were different entities -- even though we were only speaking to her about this problem because uVerse had transferred us to her after HER SUPERVISOR made us talk to UVerse!! It was a nightmare that we wasted our entire Saturday night on.
Five hours later, we had learned that not ONLY does AT&T know about this problem, but it happens frequently! My husband's phone said "connected to Wi-Fi", but it really was running on 4G. This is a common occurrence and [Per Guidelines: Keep it Relevant and Appropriate]. The "solution" is to manually disable your data plan everytime you want to use Wi-Fi instead. Because that's convenient! Rather than fix the problem, AT&T is content to wrack up the money from overage charges and collect a payday. And even though they know that millions of people suffer from this issue, they make the concious decision to not warn customers. It's a major scam and most people would unquestioningly pay the fee and not ask why. They made a point of saying it's a "precaution", but a few of them slipped up and said it's "required" or "always needed." Yet it's not in the contract, we never received a letter, and our phone use no language that implies this must or even kinda-should be done.
Another CSR told us that the phone was under warranty and transferred me to the warranty department for yet another replacement. I was then told by the lone intelligent employee that they could NOT replace it because this is a known AT&T problem, not a device problem. She troubleshot my husband's phone and discovered that it ran on 4G despite saying it was connected to WiFi-- JUST LIKE WE HAD SAID. No one else even offered to troubleshoot or explained how to tell if your Wi-Fi was actually running!!! They just said we couldn't prove thar our Wi-Fi should have been used, so there was nothing we could legally do about it. If you're going to run a scam and steal my hard-earned cash, you had better not gloat about the foolproof-ness of your plan to me.
She did a factory reset and got it to connect and assured us it was fine. This morning (first day of cycle) I woke up and immediately checked our usage. HE ALREADY RECORDED 1 MB OF DATA AND WE HAVEN'T EVEN GOTTEN OUT OF BED YET. Wi-Fi was on all night and supposedly his phone was "fixed". There's no excuse for that. I'll be calling again shortly and I sincerely hope I don't have to go through six employees and a uverse technichian again just to find someone who actually makes an attempt to be helpful .
I'm calling a scam where I see it, AT&T. Be ashamed. I intend to file every possible complaint with every possible consumer watchdog group, if you don't come up with a whole lot better of a solution than taunting customers with, "You can't prove it, so LOL, joke is on you!" Your company is the real joke. Nothing but shady business practices and terrible customer service.

I can't help but laugh when I read these stories... I too am dealing with this-- and well have been dealing with it for 14 months. I have now entered Arbitration with AT&T because (not to belittle your occurrences), my numbers will blow your mind... I have a grandfathered iphone data plan, and with my iphone 5 I have never exceeded 4 gb/month, in my 20 year history with AT&T. Typically my data usage is more like 1.78/mo. The same month I got the iphone5, I also got AT&T Mifi device (Elevate and later move into the Liberate) both horrible products btw. Suddenly, and without warning my monthly bills skyrocketed from $140/month to $1300/month!!! The best part, though I'm unemployed and barely making ends meet as is, AT&T would shut down my only ports to the outside world if my $1300 monthly bills were not paid in full and on time-- for the past 14 months. My seemingly small but regular 1.78gb iphone usage shot up to an unfathomable 70 gb in one month, and the mifi device alone did around 70 gb, capping out at around 140gb a month!!! That's about $800 just in overages. And of course, AT&T to this day blames me for the usage. Mind you, my usage consists of searching job sites like monster,submitting Word document resumes, checking email and facebook... that's it! I buy an itunes song MAYBE once every 6-9 months. I don't stream anything, I don't watch movies or play games. I've broken AT&T down to finally admit, "We just don't know how to fix the problem." THANK YOU! Yet, they continue to bend over people like me financially solely to benefit their already multi-bajillion dollar company. In my story, the epicenter of the madness, I believe, is with the mifi devices. Though I found stories of this stemming back to 2011, a year before I even got the device, AT&T continues to this day to 1. play dumb2. refuse to remedy the problem3. continue to blackmail their customers to pay or we'll shut you down4. change vendors5. inform their customers of the problem they will most likely encounter with these devil devices6. continue to release new versions of the same devil devices-- again, with no warning I find my theory to be true, because not only are AT&T customers having this problem, Verizon customers that have an iphone5 and mifi devices (same vendor for AT&T and Verizon) are screaming verbatim my story. I had the hang ups, I had the passed person to person phone calls... in my first 6 months of trying to remedy the problem for AT&T, I made over 300 phone calls to AT&T, and within those 300 phone calls, I had to share my hugely longwinded story over 1400 times because for each of those 300 calls, I talked to no less than 6 people per phone call as I played the pass around or "oopsie we hung up" game. Since my drama started over a year ago, I'm finding more people getting vocal about this problem. That's great, and sucky all at the same time. That's great that people are informing others and starting to scream loud enough that people are taking notice-- everyone but AT&T. It's sucky that so many people are being forced to maneuver their way through this AT&T chaos. I don't tolerate being abused. And I sure as heII don't tolerate PAYING someone to abuse me.Keep screaming everyone... it will pay off. I wish everyone the best in finding remedies that work for them, as we all power together to do AT&T's job for them... freaking amazing.

Unexplained Gross Data Overages

Folks,
I'm trying to identify and explain what certainly appear to be gross 4G LTE data overages utilizing the Verizon Wireless network, more specifically the 4G Mobile Broadband hot spot/jet pack use, but appears it can also be noticed on cell phone data measurements. I have experienced this over the past 18 months, have been charged well over $1000.00 in overages and have never been given a satisfactory answer by Verizon. I do not mind paying for something I know I use and I can identify about 20% of the overages I've been assessed, the rest seems to be unexplainable by me as well as Verizon customer/technical support.
I've seen quit a few cases listed here and even more on a broader internet blog basis. If you are or have experienced the same issue or can explain it, please respond here (removed) as I try to identify what is the technical issue or company profit machine.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

I ABSOLUTELY FEEL YOUR PAIN RMRoth and OTHERS dealing with EXCESSIVE "overage" data fees. WE NEVER WENT OVER The ENTIRE Time being with VERIZON until MARCH OF THIS YEAR. That is when this NIGHTMARE began. SORRY, but I've spent COUNTLESS hours on the phone with Verizon Tech to NO AVAIL AND EVEN TOLD THAT SOMEONE WAS USING OUR DATA, THEY HAD THE IP ADDRESS AND ALL BUT YET WILL NOTTT CREDIT MY ACCOUNT??? Now we've got it "Hidden" and changed the password (HOME FUSION INTERNET IS WHAT I'm REFERRING TO). DONE it ALL INCLUDING NOTHING IS "AUTOMATIC" such as UPDATES. EXAMPLE: June 16th was first day of THIS billing CYCLE.. WE WERE NOT HOME AND I TURNED THE BOX OFF (yes I am turning it OFF unless someone needs to use it, INCLUDING ITS OFF ALLLLLL NIGHT LONG YET GET TONS OF DATA USED AND THE BOX IS OFF? CAN SOMEONE EXPLAIN THAT ONE FOR ME? ) ... ON JUNE 16th ALMOST NINE GB OF DATA WAS USED? BOX OFF AND NOONE HOME ???? CAN YA EXPLAIN THAT? I have had it with this mess. TO HAVE BEEN WITH VERIZON With a steady bill of $380 ish for 5 cells (2 with data), home phone, home fusion FOR IT TO SUDDENLY JUMP TO $1000+ starting in March--- I KNOW THERE IS SOMETHING WRONG HERE AND IF VERIZON APPRECIATES ITS CUSTOMERS, IT LOOKS TO ME LIKE YALL WOULD RESOLVE WHATEVER THIS ISSUE IS. IT IS VERY APPARENT THIS IS A VERIZON ISSUE--Likely with the FIOS change? or the SHARE EVERYTHING upgrade --CAUSE THAT's WHEN THIS STARTED FOR ME.... IF ANYONE GETS AN EXPLANATION OR CREDIT FOR DATA THAT WE HAVE NOTTTTTTT USED, PLEASE DO LET ME KNOW. THANK YOU....... WAITING ON A VERIZON REP TO LISTEN TO ME HERE.....

How much is the data overage cost for my account?

After spending a good half and hour trying to find an answer for something that should be apparent, please tell me how much a data overage of less than 1GB would cost on my plan, and if I can temporary extend my data for this bill cycle, because my use this month was not typical, and I would not need it long term.
Please answer as straight forwardly as possible.
Thanks for you time

Donnafin wrote:
AAnd what is the cost of a full GB?
The overage cost of a full GB on the More Everything plan is $15.
Donnafin wrote:
We have the everything plan and 20GB paying a awful high cost don't you think
Then cut back on your plan if you think it is an awfully high cost. There are ways to lower your cost. I have the More Everything plan with 10 GB and 4 smartphones. My monthly bill is $168. I could probably cut back my allowance down to the new 6 GB @ $70/month level and still receive my $25 line access fee credit for being month to month on 3 of my smartphone lines, but that would only save me $10/month on my 10 GB @ $80/month data allowance. Increasing my allowance to 20 GB @ $140/month would bring my monthly bill to $215 with my employer discount.

Data Overage Alert, Text Msg - reply YES to increase data - does not work

I have talked to (2) Vzn customers that have replied "YES" to the text message alert regarding data overage. Reply "YES" to increase your data plan by 2GB for $10. Both replied as instructed and their plans were NOT changed systematically as expected. Fortunately I was calling them pre-bill to review their usage and made the change manually. Is there a problem with this new reply system??
From Vzn: Effective 3/2/14, account owners can reply Yes to their data alert to make a plan change. The plan change is backdated to the beginning of the customer's bill cycle, and moves the customer to the next tier of MORE Everything pricing within the same plan category.

Hello RheaW, you pose an excellent question! After further review, there are currently no reports or outages with the alert system. When they replied yes, did the message go through completely? Do they have any premium messaging blocks? Keep us posted!
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Data Overages for first time with no change in usage. What's up?

I see there are numerous posts about unexplained data overages. I think Verizon is manipulating the data changes somehow. I have always used about 2 gig a month, but had a 4gig plan. Never went over. Then one morning I had a text that I had used 75% of my date. Somewhat surprised, but I drove to work, none of my devices on. When I turned on my phone it said I had used 90% and within minutes said I had exceeded my data. I called Verizon with a lot of questions as how could that have happened. I was not given a response that made any sense but was told they would increase my data plan to 6gig for no additional charge. I agreed. Now at the end of this month the same thing happened. I went over my 6 gig with no changes in my usage. I do not stream music or watch videos, etc. No way I could have used that much. It showed I used 1.6 gig in one day, that's what I used to use for a month. Something is not right. What agency governs cell phone companies. We all need to report this.

Softtailrn
It all comes down to those "pre-installed apps" and their updates that just won't stop downloading.
today, I realized that my phone was running kinda slow, so I went into the application manager and started deleting apps, and their updates. It took me a good hour to get all the useless ones out of the way, when I accidentally deleted all my contacts. Since my contacts was really the only thing I cared about, and now they're gone, I decided to go ahead and do the factory reset. Why not? So I started all over again like it was a new galaxy s5. My contacts came back no problem, and so didn't all those useless apps I deleted, so on my way back to the app manager to start deleting them again... I checked my data usage and how many gigs I had just freed for myself... a whole 8.57G out of 16G now freed up! nice right? Yea, then I see that little exclamation point in the top left corner, it said 30 apps have been upgraded, and there was nothing I could do to stop this, I don't want to go through all those apps and updates for a 3rd time. I thought, how much data is that gonna use? Turns out... 2.74Gs in 20 seconds and that was olny just 20apps, out of what 130 apps? That are being updated regularly everyday
Now I'm starting g to make sense of it now... my parents knew we were being had, for awhile now, just didn't know how. We've been talked into getting a 4G family data plan, charged over 900.00$ verizon bill, charged for data overages where we too don't use our phones for anything other than phone calls, or looking up something on the net. No music, no movies, none of that fun stuff. I see that in a matter of 20 seconds our data limit of 3G is just 1/4 away from gone, and that's just, what? 1 or 2 unwanted updates away from another overage charge? So I try to stop these updates by selecting in the Google play settings "do not update apps" but that simply doesn't work. It seems by simply connecting to WI-FI will negate my command.. and the updates keep coming. Only by shutting off both mobile data and WIFI seems to stop the updates... temporarily. It's hard to explain but it looks like verizon is using Google play app updates to max out data, and verizon is charging us for overages 2 and 3 times a month! They manipulate the data to make money, Stealing, and we're not the only ones, you caught them too ^^^. This is criminal, and something does indeed need to be reported to a proper governing body above verizon.
This has been going on in my family unnoticed for years, until now.
Resulting in ridiculous bills, coupled with false overage charges. Causing nothing but heartache and stress for my family, but we still pay... God I don't know why. But we do, and they just keep Taking.
I found out their heartless corporate bullying tactics against the little people, and you did too ^^^ they just keep throwing new "plans" and "6 more gigs" at us.
They sneak these updates right under our noses, blow up our data and threaten us to pay, or else we'll be blackballed from cable/Internet everywhere.
this is nothing else but criminal, rigging the game.
We don't want more gigs, we want our money and out mental health back!

Excessive Data Overages? Join me in a complaint!

Twice in the past few months, Verizon has hit me with enormous data overages that have resulted in more than doubling my normal bill. Customer service stance is that I do not understand the data that I am using, which is absurd. (And if that truly was the case, how unethical is it that an average person cannot easily understand how to control data usage? Is there a secret manual?) Since the Verizon refuses to resolve or effectively even investigate my concerns, I am led to believe that this is an intentional attempt to extort exorbitant fees from account holders. I believe that they count on the many people will continue to pay without questions and offset the customers that they lose. I am researching filing a claim with the FCC and with my state's Attorney General. If you are interested in adding your voice and your concerns, please message me.
Update: I turned off all cellular data on both phones (both are iphone 5C) on 3/10/15. As of 3/16/15 at 11:00 AM, Verizon is charging me for an additional 5 GB of usage since the data was turned off. Seriously? Please join me in exposing Verizon!

We had this problem, too. We've had the same plan for over a year, and all of a sudden, something - Verizon couldn't tell me what - started using more than 1GB or even 2 GB in a minute.One report showed something used a full 5GB in two minutes! We hadn't changed anything on our phones, and we couldn't figure out what was using up so much data in the span of a minute or two. We were both getting 8 or 9 alerts+ within seconds of each other about every hour. Verizon kept telling me to look at their handy new data usage plan, but it only tells you by minute what data you are using. It does NOT tell you WHAT is using that data, so you have no idea how to change whatever is using the data. I called Verizon immediately when this happened, and they were not very helpful at all. The person I spoke to said that the phone could not have changed settings or applications by itself, so it must have been something we did, or someone else did to out phone without us knowing. Her advice was to up the data usage plan, but she was not very helpful about finding out how to fix the problem, and she certainly wasn't going to give us a break on this bill, even though we have been customers for 17 years, have never missed a payment, and haven't gone over data usage before. (There may have been one time when we went on vacation out of bounds, but we knew that would happen). The customer service rep went on to say that we should be more careful, and at least we have learned something from this. Wow, thanks, Verizon. So, now I have to pay more for data usage they can't even identify, and they are unwilling to be helpful about the situation.

How much am I charged for data overage?

I know I had this information when I changed my plan, but now I can't find it. The only thing I can find here on-line says that I get charged $15/500MB over. Is that correct? So if I go over by 2MB, I'll get charged the same as if I go over 500?

Depends on which data plan you have, i.e.,
for plans 1 GB and above, data overage is $15 per 1 GB over
for the 500 MB plan, data overage is $15 per 500 MB over

Verizon billing for data overages that never happened?

I just switched a few months ago from AT&T to Verizon. Heard customer service and billing practices were better, and was willing to pay a bit more per month to get it. Now, three months in ... I have a billing and customer service nightmare. I have an apparent "hiccupping" overage charge -- Verizon is telling me every couple days that I have used another 1G over my limit for the month -- yet my usage is no different than it was with AT&T -- with one exception. On ONE day this month, I used my phone to send myself a number of photos from my phone to a non-phone connected email
And I streamed about 5 min. of video on the phone. That's all. I was notified I went over. Very nice to know, I thought ... I appreciated the notification and the ability to buy another 1G at $10 for the month rather than a $15 overage charge. So far, so good. I also learned from that, and never did it again (emailed photos from my phone to another email nor streamed videos). I don't listen to music on my phone nor have ever used it in any other way to use a lot of data. When I had AT&T I never used more than 1G total, but I put myself on a 2G plan with Verizon, just in case, because I had come close to the 1G limit a few times with AT&T. Now, the nightmare. Since my one day of overage, and purchase of an additional gig, within a few days I received a message that I used up the extra gig already! Then I have, every few days, received a text message from Verizon stating I used my "second" extra gig, then my "third" and now it is up to my "sixth"!!! I have no clue what is happening, though I have read on line that others have had this problem with Verizon, even when no one was using the phone, and the phone was turned off for a week! I called Verizon, and all I got was "it couldn't be our problem", "you should use your apps differently," "you should turn off imessaging", "you should only use wifi when you can" etc. etc. And when I said I'm not doing ANYTHING differently from when I had only 1G with AT&T, I got a snotty "we're not working for AT&T, we don't know what AT&T does" over and over. I can't imagine that no one whatsoever at Verizon has no idea how their data usage billing practices differs or is the same from AT&T and why AT&T would charge me for less than 1G and Verizon would charge me for more than 6Gs for the exact same type of usage. I asked to speak to supervisors and got arguments -- "they are just going to ask you the same thing." PLEASE let me speak to a supervisor, I said.... "you still have to answer these questions..." REALLY, Verizon??

aeblock,
Nothing like watching a bill go up and not knowing where it is coming from! Let’s get that to be more manageable. There is an app that I use to see all apps that use data including 3rd party apps you may have downloaded. This lets you know everything that might be using data and how much it is using. Once you know you can disable data or uninstall the application if that option is not available. I find that very useful. You can check that out here: http://bit.ly/1mJfoyE .
From what you have written I am under the impression that you believe there is an error in the reported data usage on our end. Customer service can submit a request to compare the information reported to billing against actual data used. If there is any error we would be happy to adjust it for you. You can do that by contacting customer service: http://bit.ly/yN1P80 or send me a direct message and I will have that reviewed for you: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

Data overages since updating to iOS 6 - fixed and solution

How do I go from 300mb per month for the past year to 3 gigs in one month? iOS 6 and podcasting being removed from the OS.
After updating my 4s with iOS 6, my data usages more than quadrupled from 300-400mb per month in the past year to 3 gigs in a month since updating. My usage was the same. So I decided to monitoring my daily usage and made it a point not to use the 3g and was getting 100-200 mb a day in usage still. Then I realized that ever since podcasting was removed from the OS and made into an seperate app it was checking and downloading podcasts automatically even when wifi wasnt available
I did the following and my usage is back to normal again.
Setting>Podcasts> Turn off Sync Subscription and Turn off Use Cellular Data (I had this turn off, even when I was getting overages)
Also do the following:
Launch the Podcast App
Go to Library>>For each podcast> Expand the settings by clicking the "right arrow" next to podcast name and uncheck auto-download. There seems to be a bug that when "Auto-Download" is check it downloads whenever a podcast is available even though iOS 6 was told not use cellular data for downloading in the setting above. I also think the app is refreshing and check for new episodes through the 3G as well
I now go into each Podcast and manually download each new episode when I am near a wi-fi connection (Make sure the 3G icon is replace by the wifi icon on your iphone).
You can still force the podcast to use 3G by manually downloading them when wifi isnt available.
Hope this helps and they fix it.
AT&T told me before I figured it out, it was not their problem and apple told me there are no issues with sudden overages with iOS 6.
Happy Podcasting,
Bang P.

Apple told you there are no excessive data usage issues with IOS6? Haha, that's typical, did you tell them to simply search their discussion forums for "IOS6 excessive data usage"? They'll discover massive amounts of people complaining about this very issue, including myself. But that's Apple for you, never admitting to a problem, always pretending to be perfect. Meanwhile, millions of users are going to be shocked when they get their November bills and notice they've incurred excess data charges. Thanks Apple, after the maps fiasco I thought you couldn't get any worse, I guess I was wrong.

Data overages

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