Data Usage Report

The service provider claimed that I had used more than 1GB in the previous month while my iPhone just showed less than 500MB, I am sure I did not use that much (my normal usage is around 400MB). Service provider is not willing to adjust the bill and insists that their usage report must be accurate. Is there anywhere I could get a data usage report for my iPhone? Or anything I could do to prove my actual usage to the service provider? Many thanks.

Ah...it doesn't matter what your phone says, your carrier/provider is the one that bills you & their data is all that matters. You can re-set your usage stats, on your phone, at the start of each billing cycle, but bear in mind this is not 100% accurate. Some carriers/providers provide apps that will track your data usage, does yours?

Similar Messages

Data usage reported on iphone 5 differs from that online

online, it says I have only used 1 percent of my data plan (3 Gig), while my phone says I have used 0.4 G and my daughter 2.6 Gig. WTH? I cannot be sure of what I am using cause the phone do not seem to track the data the same way?> Help

Where are you seeing those data figures? Is it storage usage or data usage? Data usage has to be reset each billing period. Otherwise it adds up. You may be seeing several months of data usage. Reset it to 0 on the first day of your billing period each month. It's that or your looking at storage usage.

Phone data usage not matching verizon usage

Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

If you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor.

MiFi Data Usage Analysis?

Our monthly data usage continues to explode and there doesn't appear to be a way to figure out what is driving the amount of data... Verizon has a data usage report that shows GB/MB at certain times of the day, but those times apear to be "groupings" of data usage vs. actually coinciding with actual usage. For example, if one son is doing XBox-Live thru the MiFi, while his mom is "Skyping" with a friend at a similar time, how can I know what's driving the most data? We live in a rural community with no cable, no DSL, no FIOS, no nothing - except HughesNet Satellite (which still is too slow and not recommended for XBox-live type usage anyway) or the MiFi. But I want to figure out what types of usage drive the highest amounts of data, and the Verizon analysis tools don't seem to help. Anybody have any recommendations?

Hello,
To understand the actual impact of your data usage habits you will have to conduct some experiments. First step is to isolate each type of usage by itself when no one else is using the MiFi. Check your data usage to get a baseline. Consume that data for an hour or so to get a good sample. When you are done check with Verizon again over the next 30 minutes to see how much your data went up (data reports are delayed). Rinse and repeat for any application you are concerned about. I'd suggest doing this for each application at least 3 times so you can feel confident in your results. Skyping may be hard to do for an hour so I would suggest testing everything else first and applying what is left as your Skype data consumption.
That being said I would assume that Skype would be your biggest data drain. Streaming audio and video definitely are the best ways to chew through a data plan at any given time. Although you may suspect Xbox to be the same each game is different. Some games only send small pieces of information across the Internet and are very data plan friendly. Other games that stream the entire game across the Internet are not.
Trial and error and the process of elimination are your friends. Given enough data you will be able to gauge your own usage habits and stay on top of your bill before it blind sides you at the end of the billing cycle.
Example of Good Habits:
Avoid Video, use low def options if necessary
Avoid Streaming music, use low def options if necessary
Avoid High-res pictures, use low def options if necessary
Close down your applications when you are done using them
Disconnect from the device when you are not using it
Check in on your usage frequently until you understand what impact your habits have on the plan
Turn off automatic updates for any programs or services
Secure your device by changing the default connection credentials to custom values

Data usage on my Galaxy S5 while i am on WIFI

Hello,
I have a GS5 and i got it about a month ago, since then i have gotten multiple notifications and emails saying that i have used 75% - 90% of data even though i am on a very strong wireless signal and the phone tells me that and my laptop as well. I am sick of using data when i am on my wireless network at home. can someone please help me to solve this problem

Kammare214,
I understand your concerns regarding your data. When did you start noticing this occur on your device? Have you been in a new area lately? Data usage reporting can be delayed up to 24 hours at times. This will happen especially if your phone is roaming in an extended network. The alerts that you're receiving could be data used from a previous day and happens to come in the next day when you're connected to WiFi.
TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MIFI451 data usage

Just bought this device last Sunday and Verizon says I have used over 3G's of my 5g allowance. Anyone else have this problem? I have not streamed any video or radio. I have left device on but was told by Verizon to shut it off when not in use and it is using data when I am not on computer. No DSL is available in my area and I have an autistic son who uses the computer after school and on weekends. I have been on the computer for most of the day. I don't understand how I could have used 3.142G in 5 days. HELP!!! At this rate my internet bill will be out of this world.

Hello,
You can request a Data Usage report from Verizon to help you isolate when the problem is happening. Verizon should be able to tell you the time of day and the ammount of data consumed at each interval. There may be a way to look it up through your My Verizon Account if you set it up, but I dont have the steps for that process. Once you know when your data is being consumed you can start to isolate down the running applications which were running at that time and shut them down.
You mentioned that your son also used the computer after school and on the weekends. I hate to point out the obvious but are you sure you know how he is consuming your data plan while you are not watching him? He might be streaming a radio station or watching videos on youtube with out you knowing about it.
Verizon also has an 1-800 number which you can use to check your data plan on the fly. It is fully automated and updated about every 10-20 minutes.
Until you can isolate the problem I suggest turning off your MiFi. Verizon will not be sympathetic if you go over your plan and there is no limit to how much you can rack up in overcharges. I have read forum threads before where the device was defective and was replaced and reimbursed by Verizon, but I wouldnt count on it happening for you until you know more.

Sudden increase of data usage with my jetpack.

This is crazy! For the first few months using my jetpack, my usage was consistent with my usage when I was with Sprint. I monitor my usage on a regular basis. So you can image my surprise when I received two text messages in the middle of the night, 15 minutes apart telling me I was at 75% and the 90% of my 14 gig limit, just 17 days into my billing cycle. We had used just over 4 gig to this point, an average month. I contacted Verizon immediately. I was told that Verizon was having technical difficulties but she still put me through to a tech support person. The Tech gave me a song and dance about my data usage that did not match up with my data usage that was being reported on My Verizon, so I pushed the issue and called back. The customer service rep started an investigation on my behalf. When she called me several days later, I was informed that the usage was legit and it was my fault because I had left my jetpack on even when we were not using the internet and there must have been updates occurring. I was also told that nothing could be done until my next bill was issued. We run Linux and do not run ANY automatic updates. After turning off my jetpack for several days, my daughter turned it on for less than 30 minutes to check her email and blogs for her college class. It used in excess of .5 gig during this time. I will be taking my jetpack into the closest Verizon store to get checked out. If this is not resolved to my satisfaction, I will be eating the early cancelation charge and dropping Verizon. I would rather pay a little more through an internet satellite provider than be duped by a company unwilling to fix an obvious problem.

I can see by the posts on this site there are no solutions to an obvious problem with the Verizon Jetpack. My data usage says I have used over 15GBs! in a few hour period and I was only on the internet for about and hour and just the usual checking my email, bank statement, Facebook. My jetpack worked fine up until a two and a half months ago I have contacted Verizon a month ago about excessive data usage reporting. So far this month it says I have over 15G used! No way could it be. My browsing hasn't changed. My computer hasn't changed. I have not downloaded any music or movies for months and I shut off the automatic run on videos on Facebook. I've lived in the same house for 35 years. I shut my jetpack off when I'm done .. If I turn on the Jetpack. and check email and do some browsing,,.within half a day to a day I get a notice that says I've used almost 2 more GB of data!! This is insane. I haven't watched anything on Netflix since last April or May and even then I didn't have any overages. This is a new problem. I took my Jetpack in to our local Verizon Store and all he could do was confirm the data usage. The lady from online support who chatted with me last month said she would back charge to the cheaper plan for a month and then drop it the next month, but now my account shows I'm on a 14 GB plan (use to be 10 then she put it at 12 supposedly for one month..so don't know how in the heck it's now at 14) and it is saying I'm over my data usage. Right now I'm using my phone hotspot. I do not have overages being reported when I use this connection. I also have used my daughters hotspot and NO problem. Face it , to whatever Verizon Tech may be reading this... The problem is there's a bug with the Jetpack 4g or a problem with it's data reporting. I don't believe a large corporation would try to dishonestly upcharge data. I used the old Jetpack in 2011 and 2012 and NEVER had an overage problem. I updated to this new one last November and didn't have a problem until about 2 months ago. I'm an older senior and this is a big problem on a fixed income. My internet usage is about the same as it's been for the past decade. That's why I called Verizon about this problem. I thought maybe the account had been hacked somehow and someone was piggy backing on my device but with the postings on this site and others I see it's a Verizon Jetpack problem! NO ONE wants to Help. The replies I get from Verizon is " Well, this is what the data report says, so you must be using it somehow, with updates or background programs etc. " When NOTHING has changed on my end and it doesn't happen on other WiFi equipment it's obvious this is a Verizon Jetpack problem.. I am just not going to use my Jetpack anymore and believe when I say it will NOT be recommended to anyone we know, not that that will make a dent in anyones life at Verizon, and I use to think it was really a great tool for traveling etc. My husband and I do have the contract with Verizon and will run it out but this has been a really bad experience. BTW..I only hook this up to our computer at home or when we use the tablet up at our cabin,.so only one device at a time and no big downloads.

Homefusion Broadband Data Useage & Reporting

My question is: Is the Data Usage Reporting, for your Homefusion Broadband account on the My Verizon Website, is it ACCURATE and updated instantly? I am noticing a freeze in it's reporting, and my trust in the website's accuracy may of lead me to going over my allowed data.

Bombrik,
Excellent question, keeping track of data usage is definitely important to avoid overage. The usage on My Verizon isn't real time and can take a few hours to days to update usage. Although the usage isn't accurate we should still using this to have an estimate of where your data usage is at. Please let us know if you need additional assistance we are here to help.
-KarenC_VZWSupport
Follow us on Twitter @VZWSupport

Why is my data usage so high?

Using Verizon's data calculator, 5G should me more than sufficient for the limited PC usage. In one week, the data usage information indicates we have used over half in one week. There are several entries in the breakdown for small amounts during the midnight hours, when computers are not in use and shut down.
I am very disappointed with the information provided before this plan was purchased, based on what we expected for our data needs. By increasing the data amount our bill will increase 30.00 There are many sources that indicate 2G should be ample for each of us in the household (2). So, I am not sure the calculations are correct that are being tracked with the Jetpack system. Here is the data calculator, I entered more than twice the expected usage for the two laptops combined. We download no music, videos, movies. Simply check email and browse the web. How do you explain this?
Total
3 GB/mo
(3157 MB/mo)
Mobile
Broadband
4G
3 GB/mo
5/21/2014 Data Calculator - Verizon Wireless

The VZW Data Calculator is a tool designed to help estimate and visualize data usage. Most folks have no idea what data is or how it is consumed on their devices. The data calculator tool is not accurate on any front other than to give you a general idea how much data a particular function consumes under normal circumstances.
VZW provides its users with a limited data usage report that does not break down individual application or device usage into meaningful results. What you get instead is a power bill like summary of your usage in terms of how much was used at certain times of the day. After all VZW is not in the computer support business, they provide you with the pipe and users determine how best to consume the data. A leaky hose or application is not the responsibility of VZW to discover and correct.
When it comes to the actual usage of your VZW device there isn't a whole lot out there that can show you how you are consuming your data plan. Some monitor applications and devices can be setup ahead of time, but all they are good for is reviewing the data that flows through them. Special care must be taken when designing and setting up monitors to make sure you capture everything. Monitors are generally not user friendly to setup or understand and often require detailed readings of numerous logs to determine where problems are, if the monitor can even capture them at all.
The current best practices for data usage are as follows:
1. Power down your VZW device when it is not being used
2. Secure your VZW device with a custom SSID, WiFi and Admin password
- This should be in compliance with security best practices for strong passwords
- A good site to reference is https://howsecureismypassword.net/
3. Take care to disable and shutdown any automatic updates on your devices
4. Be cautious to view and download audio/video content on low resolution
In most cases high data usage is not an intentional doing on the users behalf. It is the background applications and services installed on the connected devices that run rampant and chew up your data plan without your knowledge or consent.

Popularity trend/usage report is not working in sp2013. Data was not being processed to EVENT STORE folder which was present under the Analytics_GUID folder.

Hi
I am working in a sharepoint migration project. We have migrated one SharePoint project from moss2007 to sp2013. Issue is when we are clicking on Popularity trend > usage report, it is throwing an error.
Issue: The data was not being processed to EVENT STORE folder which was present under the
Analytics_GUID folder. Also data was not present in the Analytical Store database.
In log viewer I have found the bellow error.
HIGH -
SearchServiceApplicationProxy::GetAnalyticsEventTypeDefinitions--Error occured: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly
secured fault was received from the other party.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
HIGH - Getting Error Message for Exception System.Web.HttpUnhandledException
(0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party.
CRITICAL - A failure was reported when trying to invoke a service application:
EndpointFailure Process Name: w3wp Process ID: 13960 AppDomain Name: /LM/W3SVC/767692721/ROOT-1-130480636828071139 AppDomain ID: 2 Service Application Uri: urn:schemas-microsoft-
UNEXPECTED - Could not retrieve analytics event definitions for
https://XXX System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
UNEXPECTED - System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail,
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]: We're sorry, we weren't able to complete the operation, please try again in a few minutes.
I have verified few things in server which are mentioned below
Two timer jobs (Microsoft SharePoint Foundation Usage Data Processing, Microsoft SharePoint Foundation Usage Data Import) are running fine.
APPFabric Caching service has been started.
Analytics_GUID folder has been
shared with
WSS_ADMIN_WPG and WSS_WPG and Read/Write access was granted
.usage files are getting created and also the temporary(.tmp) file has been created.
uasage logging database for uasage data being transported. The data is available.
Please provide pointers on what needs to be done.

Hi Nabhendu,
According to your description, my understanding is that you could not use popularity trend after you migrated SharePoint 2007 to SharePoint 2013.
In SharePoint 2013, the analytics functionality is a part of the search component. There is an article for troubleshooting SharePoint 2013 Web Analytics, please take a look at:
Troubleshooting SharePoint 2013 Web Analytics
http://blog.fpweb.net/troubleshooting-sharepoint-2013-web-analytics/#.U8NyA_kabp4
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

Usage Report not showing data

Hello,
When I am opening usage reports under Site Settings > Site Administraton > Popularity Trends, i cannot see any data after 9th May 2014. It stopped working and all the numbers coming to zero after 9th may.
I tried many solutions that are given on internet for this issue like restarting timer job, enabling usage on usage service application, permission on log files, etc.. but none of them worked for me.
Please help me out. Is usage report depend on any service? search is working fine, usage service application is working fine.
Thanks.
chirag

Hi chirag,
For troubleshooting your issue, please take steps as below:
Make sure the Web Analytics Data Processing Service and Web Analytics Web Service are started on each server.
Make sure web analytics service application is started
Deactivate and Activate the site collection Features on Reporting.
Check the detail error message of ULS log to determine the exact cause of the error.
Also you can have a look at the article:
http://geekswithblogs.net/bjackett/archive/2013/08/26/powershell-script-to-workaround-no-data-in-sharepoint-2013-usage.aspx
http://social.technet.microsoft.com/Forums/sharepoint/en-US/30d11d27-6708-4bfe-a7d3-4b0aed522e7d/site-web-analytics-reports-no-more-data?forum=sharepointadminprevious
Best Regards,
Eric
Eric Tao
TechNet Community Support

Untimely reporting of data usage

Why is Verizon's reporting of my data usage so sporadic? I received two data reports today, one at ~730 am, and one around 9:30am. Since then: NOTHING! Even though I streamed two 40+ minute programs (at their lowest resolution) from Hulu this afternoon. It's now 10:24pm, and still no report of my latest usage. I have 2 days left on my cycle, and I want to use as close to my 10 Gb without going over. They charge per Gb if you go over, plus they "round up". If they keep you in the dark the last couple of days of your cycle, it pretty much assures them an add-on rip-off! Of course, it's all perfectly legal, since you have to sign the contract before you find out how they do the accounting! They own the FCC, so they think they have the right to rip us off.

If you were to go through at least 50 pages on the Mobile Web it would have been 0.6MB. One Game from Media Center is 0.2MB and one ringtone is 0.2MB. Here's a link to access the example of average data usage.
http://support.vzw.com/clc/faqs/Calling%20Plans/nationwide.html?grp=1&faq=12

ITunes U Usage Report Missing Data

Greetings All;
We just received our monthly iTunes Usage report and for the week of 7/24 and 7/31, the report shows "0" activity in all fields.
Anyone experiencing a similar issue? Any thoughts? Thanks!
Syd Rodocker
Tennessee State Department of Education
http://itunes.apple.com/us/institution/tennessee-state-department/id382661355

Hello,
I have the same problem. The two reports (dz and the regular) show 0 of the two weeks 7/24 and 7/31. Also the data of the week of 2011-07-17 is incorrect (compared to the one sent a couple of weeks ago.)
Q. Wang
Harrisburg Area Community College
http://itunes.apple.com/us/institution/harrisburg-area-community/id424622079

SQL Server 2008 R2 Disk Usage report showing incorrect data file

When I go to ANY database (System, AdventureWorks*, user) in Managemant Studio, I right-click on the db, select Reports, select Standard Reports, and select Disk Usage. The disk usage report shows the correct db on top, but always only shows AdventureWorks_Data.mdf
when I expand Disk Space Used by Data Files section. This happens to any db I try. When I look at Database Properties/Files for that database, the logical and physical file names are correct.
Since the correct files appear in Database Properties/Files, I'm hoping it's just a bug in the report. Same thing happens if I run a Disk Usage by Table report for ANY database, The tables for AdventureWorks always only appear,
Thanks, Mike

Thanks Tibor!
I looked at the Properties for my login under Security/Logins and it shows my default db to be master. Not sure if this is correct, but it sounds plausible. I'll see if I can report the problem.
The only issue I can think of that was out of the ordinary for the install of 2008 R2 EE was this:
I originally installed 2005 DE, since it wouldn't expire. After the install of 2005 DE, I decided to uninstall it and install 2008 R2 EE. In between the installs of 2005 DE and 2008 R2 EE, I installed/uninstalled stupid stuff like 2008
Express, 2008 Express with Advanced Services (?), and 2008 EE. After each uninstall I also did a system restore to be safe.
Now each time I open Management Studio, i get a pop-up stating that there are SQL Server 2005 registered servers on my sytem and asks me if I want to add them into Management Studio. I always say no.
The AdventureWorks db is from 2005 and was installed automatically with 2005. I installed the 2005, 2008, and 2008 R2 AdventureWorks databases to my R2 for class. I'm not sure now if the Disk Usage report is showing me AdventureWorks_Data.mdf
because of my install into 2008 R2 EE or my previous install of 2005 DE.
Hope this kind of makes sense...
-Mike

Error Report: No Data Usage Alerts for 250 MB Plan - June 2014

Hi, this post will report a data usage alert error for June 2014.
I previously signed up for data usage alerts when 50%, 75%, and 90% of my data is used. On June 10, at 11:00 PM, I discovered through my Verizon Wireless account that over 250 MB of data had already been used (my plan contains 250 MB). I did not receive any usage alerts prior to this time. I immediately upgraded to the 500 MB plan to avoid overage charges.
If the data usage alerts had worked properly, I would not have faced the upgrade fee or overage charges. Would it be possible to cancel the additional charges that arose this month because the data usage alerts did not work properly?
Thank you!
Hannah

Are you serious!!! Look at all of the calls on this matter in your records and fix it. I am sure at this point that it is another Verizon scam to solicite millions of dollars from it's customers only to have yet another class action lawsuit filed so the lawyers can get rich and the customers screwed.
AyaniB_VZW <[email protected]> wrote:
AyaniB_VZW created the discussion
"How to Stop False Data Usage Alerts?"
To view the discussion, visit: https://community.verizonwireless.com/message/1219549#1219549
>

Data Usage Report

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