Database locale information mismatch - UCCX 8.5(1)_SU2

Hey All,
I've currently got an issue when trying to connect to the UCCX 8.5(1)_SU2 database. I have followed instructions from the attached thread but for what ever reason I'm still unable to query due to the following error:
ERROR [HY000] [Informix][Informix ODBC Driver][Informix] Database locale information mismatch.
link: https://supportforums.cisco.com/thread/2061424
Can someone please confirm what the client and database locale settings should be as I've had no luck with the variations below:
Client Locale: en_US.CP1252 & en_US.UTF8
Database Locale: 'Use server database locale' & en_US.57372
Thanks in advance!
Greg

Hi
Does the test button from the ODBC connection settings pass the test OK?
If so the connect test app you are using might override the setting to use the server locale. Usually in my experience it fails when you put in the servername, IP etc etc on locale, then you switch to the tab with the 'usu database locale' check box, set that, and it works.
Maybe try an alternate client app...
Aaron

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[ENVIRONMENT]
Product version - BI4.1 SP03
OS - Windows 2008 R2
CMS Database - Oracle 11g
Java Application Server - Tomcat7
[ISSUE]
Using the Upgrade Management Tool to completely migrate a BOXI3.1 SP3+FP3.6 to BI4.1 SP03. The reporting database from both BOXI3.1 and BI4.1 are the same and so is the database logon credential.
When viewing and refresh a migrated Crystal Report, it throws "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" error in both BI Launchpad and "The database logon information for this report is either incomplete or incorrect" in scheduled job.
[STEPS TAKEN]
- Update the Database Configuration with the SAME Oracle database password in CMC and "The database logon information for this report is either incomplete or incorrect" issue goes away.
I search the SAP SMP and SCN forum and found no reference on this UMT and Crystal Report database logon problem. Hope any of you have seen this problem and share if there is an ADAPT for it.
Thank you in advance,
Jin-Chong

Hi,
The BI4.1 SP03 server and client and Crystal Report 2013 SP03 developer and Crystal Report for Enterprise 4.1 SP03 are all installed onto this Windows 2008 R2 server.
I am able to open the migrated report from CMS repository in Crystal Report 2013 SP03 developer and am able to refresh it with database logon password provided. After save it back to the Enterprise, the database logon password field for this report in CMC becomes empty so that I have to enter the database password and choose "Use same database logon as when report is run" when viewing and scheduling report.
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With this said, there are hundreds of the Crystal reports and the workaround would consume lots of manual work by update each report's database logon password in CMC.
For other customers who have more crystal reports, I wonder if there is an automated way to update the crystal report's database logon password on BI4.1 or if this is an isolated incident on my new BI4.1 SP03 environment.
I run UMT in command line to perform livetolive migration, and my steps are listed below
cd "E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\apps\upgradeManagementTool\jars\"
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source=edhc01nwapp65:6400
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destination=WAPP246N:6400
destinationusername=Administrator
destinationpassword=xxxxxxxxxx
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configparam:base_url=https://boprod.bsc.bscal.com/dswsbobje
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Jin-Chong

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Edited by: mtech8 on Jan 9, 2010 3:03 PM. Corrected formatting issues to make post readable.

HI. Ludek,
Thanks for the tips. I tried both, but the problem presists.
On a side note, I did get my hands on yet another "non-development machine". This one ran with Window's Vista appeared to work (even with my original code).
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Since it worked on a non-development machine with Win Vista. I don't think there is a problem with references or the Crystal runtime packages.
As far as permission for the report to contact the database, I'm guessing there isn't a problem there either because the application does successfully connect to the database.
I'm connecting to a SQL2005 database and using the SQL Native connection.
On a side note: as for the enabling prompting, I just remembered that it was an option available when using Crystal Reports with a web project. Thus I couldn't find it here with a Window's Form project.

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Hi,
I need to pass database logon information to a crystal report dynamically using c#. I am developing a windows application using c# .Net.
I looked some of the articles however I am not able to figure out the mistake I have did. Please find below the code I have written so far; It would be great if you could help me out in solving the issue.
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Text;
using System.Windows.Forms;
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Karthik.

Hi,
Try using this code ,
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using CrystalDecisions.Shared;
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[See Also.|http://devlibrary.businessobjects.com/BusinessObjectsXIR2/en/devsuite.htm]
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Sincerely,
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Crystal Report Error Failed to load Database logon Information

Hi Experts,
We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.
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The database logon information for this report is either incomplete or inco

getting below error while opening a report from infoview
The database logon information for this report is either incomplete or incorrect.
Unable to retrieve Object.
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I have installed a full licensed version of crystal reports server 2008 onto a windows server 2003 virtual server.
I am getting the following error message when trying to run some reports when i am logged in as the adminstrator
'The database logon information for this report is either incomplete or incorrect.'
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Post Author: mchishty
CA Forum: Authentication
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I am trying to access a report with CR Server XI, one which works fine in crystal reports. Yet whenever I try to access it I get the following error:
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<%@ page import="java.sql.*" %>
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"http://www.w3.org/TR/html4/loose.dtd">
<html>
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-----------more code goes here------------
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import java.io.*;
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Class.forName(jdbcDriver);
con = DriverManager.getConnection(dbURL, dbUserName, dbPassword);
return con;
public void close(Connection connection) throws SQLException
if (!connection.isClosed())
connection.close();
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We are installing BO BI platform 4.0 SP2 in AIX 6.1
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OK (0 msec)
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Edited by: user11150264 on 23-Aug-2009 22:16

Okay, I updated everything but it's still not working:
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Database locale information mismatch - UCCX 8.5(1)_SU2

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