Date comparison question

I was trying to write a report for any alerts that haven’t been assigned within 20 minutes. The date/time is stored in epoch format. I think I was able to work through that and get the time it took for an acknowledgement an alert (Time to Assignment). I was able to successfully add to pickup the last 7 days of alerts. But, I’m having problems with my comparison in the where clause where I want to select all alerts that were acknowledge over 20 minutes to ack. I've played around with various versions to_char without any success. Is there a better way to attack this?
select to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawservertime, 'DD-MON-YYYY HH24:MI:SSSSS') "Alert Time",
helpdeskid "Ticket",
hostname,
to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawagenttime, 'DD-MON-YYYY HH24:MI:SSSSS') "Assigned Time",
to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * (rawservertime - rawagenttime), 'HH24:MI:SSSSS') "Time to Assignment"
from em_events_tbl
where to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawservertime, 'DD-MON-YYYY') > trunc(sysdate-7)
and to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * (rawservertime - rawagenttime), 'HH24:MI:SSSSS') > *20 Minutes????*
order by 1;
Alert Time Ticket HOSTNAME Assigned Time Time to Assignment
25-OCT-2011 19:20:69614 TT788209 servername 25-OCT-2011 18:59:68387 00:20:01227
This is the Oracle version: Oracle Database 11g Enterprise Edition Release 11.2.0.2.0

Oracle date arithmetic uses day as unit if measure. Therefore 20 minutes is 1 / 72 ( 1/ 24 / 60 * 20). There are also many more errors in your code:
select  to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawservertime, 'DD-MON-YYYY HH24:MI:SS') "Alert Time",
        helpdeskid "Ticket",
        hostname,
        to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawagenttime, 'DD-MON-YYYY HH24:MI:SSSSS') "Assigned Time",
        to_char(DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * (rawservertime - rawagenttime), 'HH24:MI:SSSSS') "Time to Assignment"
  from  em_events_tbl
  where DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawservertime > trunc(sysdate-7)
    and DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawservertime - DATE '1970-01-01' + ( 1 / 24 / 60 / 60 / 1000) * rawagenttime > 1 / 72
  order by 1;And why now simply:
(rawservertime - rawagenttime) / 1000 / 60 > 20SY.

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    I just got a call today that I reached my 300GB limit for the month.  I called and got a pretty rude response from the security and data usage department.  The guy told me in so many words that if I do not like or agree with the policy that I should feel free to find another service provider.!!! I tried to explain that we watch Netflix and XFinity on-demand alot and I was told that that can not be anywhere close to the data usage. I checked my router and watching a "super HD, dolby 5.1" TV show on Netflix will average about 5-6 GB per hour (1.6MB/s) ... sp this means that I can only watch no more than 1-2 Super HD TV shows a day via Netflix before I run out of my data usage.    This seems a bit redicilous doesn't it? Maybe the TV ads about the higher speed than the competition should be accompanied with "as long as you don't use it too often"   Not a good experience ... 

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