Daughter given me her iPad, iMessage has her ID which is her email add. If I delete it it will delete her ID on all her other Apple pads etc. I now get her messages and when sending my messages to her I get them too. Please help

Question

So I now have my daughter's ipad. I have changed it to my ID but in iMessage it needs me to delete hers and then a warning that all her
Apple ID's will be deleted ( Macbook, iPad, iPhone, etc).  As her ID is her email this is a problem. She also uses her email for business.
When sending iMessage I get it back to me and she also gets my messages and I get hers as well.
Even though Ive changed the Apple ID it does not seem to pick it up on iMessage. Any help would be great. Thanks.
Cecelle

Answer 1

I had the same issue with my iPad and my husband's.  I THINK it was caused when I activated his new iPad with his new apple I'd while signed in in my iTunes account.  Anyway, somehow the database got all screwed up.  My I'd, his password, his birthday day month and day but my year.....  Big issue.  Also I had a lot of paid apps I didn't want to lose.
Tried iTunes support with no response from them for 3 days.  I finally went to the Apple store and the guy there was able to get on a chat with someone who had access to the database and could see all the data and changes.  It took about an hour of changes to get it straight.  I told the store employee I had considered just creating a née I'd etc. And after all we found that would have made matters worse.
I suggest you make an appt and go in and have them fix it correctly.  Having worked in IT and with databases for 25 years or so I can say this is a bug in their system.  Obviously they never created a use case for this type of customer screwup.  The motto of any business analyst is "if the customer CAN screw it up they will".  The store employee said he had run into this 3 times last week but that mine was the most complicated.
Good luck.