DAYS ORDER

i have to order the day from monday to sunday in result as per my query that is
select hire_date,to_char(hire_date,'DAY') from employees;
how to do so

since the value of D in the format mask can change with the nls settings (day 1 can be either sunday or monday), here's a way that doesn't rely on it. it uses IW, which always puts the week start on a monday
order by trunc(hire_date)-trunc(hire_date,'iw')
and if your data spans multiple weeks, then
order by trunc(hire_date,'iw'), trunc(hire_date)-trunc(hire_date,'iw')

Similar Messages

IPhone Month Display Day Order?

Currently the month display on my 3GS order the Day of Week as:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
I would like it to display the days in this order
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
My Entourage calendar is set to display as in the latter, that is the first day of the week as Sunday.
How can I change my iPhone calendar month display Sunday as the first day of the week?
Thanks and Cheers....

This is determined by your iPhone's Region Format selection at Settings > General > International > Region Format.
The Region Format for the United States includes the day of the week starting on Sunday.

ORDERING TIME DOES NOT MATTER! YOU COULD HAVE ORDERED ON LAUNCH DAY AND IT WILL NOT SHIP UNTIL 8/3

DO NOT believe that your order will ship by 7/23 if you ordered via the web site on launch day!
I ordered on 7/15 at 10:24PM. I was just informed at 8:05AM that shipments are based on PROCESSED time. My order was PROCESSED on 7/20, pushing my ship date for my LAUNCH DAY order to 8/3!

so, I just gave up. Wirefly says that they still have limited stock so I ordered from them. I paid full price instead of getting my 1 year contract but will be able to walk away from Verizon should I choose to do so without paying an ETF. I'll post back when I get my tracking # from them.

Ordering by day name

I am trying to convert the date of project action starts and milestones to days of the week. Then I want to order by day name, as in order my output by Monday, Tuesday, Wednesday, etc.
If I type the query as
select action, action_date, TO_CHAR(action_date,'Day') "Day" from actions
order by Day
I get an alphabetical ordering of the days; Friday, Monday, Saturday, Sunday....
How do I get actions to list by day order: Monday, Tuesday, Wednesday, etc....
Thanks,

Thanks for the good solution. I was hoping for some kind of implicit ordering of Days, but the DECODE worked well -- until I tried using it with a GROUP function.
For example, I use the EMP.hiredate from Scott/Tiger to illustrate. I want to find out the distribution of hiring by day. I want to sort by day, starting at Monday.
I use the following code, and get output the output:
1 SELECT TO_CHAR(hiredate, 'Day') "Day", COUNT(TO_CHAR(hiredate, 'Day')) "Day Count"
2 FROM emp
3 GROUP BY TO_CHAR(hiredate, 'Day')
4* --ORDER BY DECODE(to_char(hiredate, 'D'), '1', '8', to_char(hiredate, 'D'))
SQL> /
Day Day Count
Friday 2
Monday 1
Saturday 1
Sunday 1
Thursday 4
Tuesday 3
Wednesday 2
If I take out the comments on the ORDER BY clause, I get the following error:
ORDER BY DECODE(to_char(hiredate, 'D'), '1..
ERROR at line 4:
ORA-00979: not a GROUP BY expression
What gives?
Creating these distributions is a valuable tool for analyzing anything from births to car sales by day of the week.
Any insights on how to have the ORDERing work with GROUP functions?
Thanks.

Order vs Stock report

I need to develop a report which displays the following output for each Site / Customer selection:
- Item Code
- Item Description
- Last 7 days orders
- Stock at 05.30 (of current date)
- Orders for next day
- Resulting Stock (Stock 05.30 u2013 Orders stock next day Delivery)
- 6 additional columns u2013 orders for the next 6 days
We have a delivery performance cube which holds orders / delivery / billing data and a stock cube. I am planning to combine these two in a Multicube however I am not sure which source Tables / Fields correspond to the above output and how to go about designing this report.
One more thing, my client wants to be able to view this data realtime.
Could you pls point me in the right direction.
Thanks,
Milind

Hi Milind,
Can you send me details of how you were able to resolve this issue??
Thanks in advance,
Sridhar

What derives creation of PR and what for planned order???

experts i have a situation-pls help
I created a PM work order (IW31 ) with the
start date 01/31/2011
fin date 01/31/2011
then i offset it for -14 days (order start/ requirement date -> 01/17/2011)
i added 3 components in it with the following
RLT - 8 days
MRP type- PD
lot size- EX
after the MRP run- it created PR for all of them with creation date 12/17/2010 and release date 01/09/2011-> which is ok!
now the user added other component in the same WO with the same details on 12/22/2010-> but this time it created the planned order!!!!!
my quesiton is what is deriving it to create PR and what to create planned order???? (my requirement is to hav the planned order for the material so that i can convert the PO -> PR by nxt month close to the release date of the PR of the components- i _unnecessary dnt wants to have the PR created now!!!!!)_

Dear
A merial with Procurement Type F and having requirement (PIR , Sales Order ) , will generate PR in MRP run if you choose Create PR indicator as 1/2.But priorty should be Procurement Type in MPR2 view .Even you keep Creat Purchase Req indicator as 3 (Planned Order ) -It will generate Planned order and u can convert them to PR from MD04.
Where as a Material with Procurement Type-E will create Planned Order based on the requirement in MD02 .Here you should keep the Create PR indicator as 3.Even , if you choose Create PR indicator as 1 or 2 , you will recieve Planned Order Only which can be converted to Production Order , PR, Sub-Contracted PR etc .
Basically Procurement Type drives the Planned order and PR but Create PR indicator in MD02/MD03 gives th result based on the selection .
Test the same with a sample material with Procurement Type-E /F and play around with MD02/MD02
Regards
JH

Back order process solution

Hi SAP Guru's,
How can you redefine the back order process?.. this is particular for returns oders, because it is open sales orders. so it is difficult to identify them.
looking for a comprehensive solution.
Thanks In Advance.

Hey DB49 and Other Guru's,
The scenario and requirement is given below,
1.     If we are creating delivery for sales order again. (Already created invoice or delivery previously). Those are Back Orders.
2.     But we are unable to identify the back orders. Because those are open orders. New orders also consider by system as open orders.
3.     All orders want to reject after delivery creation. (Except customized orders)
a.     We are using Mass sales order change.
4.     When we re-invoicing the back orders;
o     If that sales order was rejected one, we want to remove the material rejection ITEM-wise. This wants to do manually one by one for each ITEM.
o     Then we want to allocate the goods to ITEM-wise. (Confirm the quantities for delivery creation). This wants to do manually one by one for each ITEM.
o     Then change the sales order date. Because if there are price change we want to invoice new invoice in new prices.
o     Then we change the credit term of sales order. Because we want to reduce credit period for referring sales order gave date.
o     Then we check the 01st day (order entering date) discount percentage. System will automatically give new discount percentage for back orders. But new discount rate & previous discount rate not match. So we need put manual discount rate for differentiation. Sometimes discounts are matching, at that time we are not putting manual discounts for back orders. Sometimes back order discount is larger than previous discount percentage. At that time we are unable to process these type orders.
o     After that we are creating delivery documents for back orders as normally.
o     Finally get the Invoices and deliver the goods to relevant customers.
     Requirements for change the back order system;
o     Want to identify the discount percentage in initial stage. Itu2019s fixed & not changing in back order processing time. (If we are change the pricing date or credit term, it is not effected to order discount percentage.)
o     In the rejected back order processing time, want to release the back order material rejection one time. Using one transaction. Currently this is doing one by one for each material.
o     And we need allocate goods (Conform the goods for delivery) once (we need one transaction) to all the materials in the back order. Currently this is doing one by one for each material.
o     If we can do these changes in SAP system for back order processing, we can reduce errors in to zero level. And the processing time of back orders also reducing. But if there are any variations in the material stocks, it is effected to back orders time to time processing.
     Suggestions;
o     System change is required.
o     We need to consider about market demand & production supply for complete the orders.
o     All orders want a time period for complete. (Need to discus with Sales team).

Record counts by hour,day - report

Record count, grouped by day, hour
Intended output:
DATE | 00:00 | 01:00 | 02:00 | .....
07-21-2011 | 100 | 200 | 300
07-22-2011 | 500 | 0 | 200
The below returns a version, but it doesn't account for when there are no records for a given hour.
I've created a successful script, but it involves too many subqueries, and is an abmonination
Any help would be awesome!
(any table with a date field will work)
with
hrly_ttls as
select to_char(sdate,'YYYY-MM-DD') as dte, to_char(sdate,'HH24') as hr,
count(*) as cnt from df_audit_batches
group by to_char(sdate,'YYYY-MM-DD'),to_char(sdate,'HH24')
select dte,
max(ltrim(sys_connect_by_path(cnt,' '),' ')) keep
(dense_rank last order by level) as Ttls
from (
select hrly_ttls.*, row_number() over(partition by dte order by hr) as rn
from hrly_ttls
start with rn = 1
connect by prior dte = dte
and prior rn = rn - 1
group by dte;
==> returns
DTE TTLS
2011-07-01     2 1 1 1
2011-07-02     1 2 1 1

Hi,
Welcome to the forum!
Whenever you post a question, please include CREATE TABLE and INSERT statements for some sample data. That way, people who want to help you can re-create the problem and test their ideas. Also post the results you want from that data. Simplify if possible. For example, if you need a query for all 24 hours in a day, you can post a question that only has data and results for maybe 3 hours. Adapting the result should be easy.
Always say which version of oracle you're using.
Since this is your first post, I'll post some sample data for you:
CREATE TABLE     df_audit_branches
(     sdate     DATE
INSERT INTO df_audit_branches (sdate) VALUES (TO_DATE ('21-Jul-2011 00:00', 'DD-Mon-YYYY HH24:MI'));
INSERT INTO df_audit_branches (sdate) VALUES (TO_DATE ('21-Jul-2011 00:01', 'DD-Mon-YYYY HH24:MI'));
INSERT INTO df_audit_branches (sdate) VALUES (TO_DATE ('21-Jul-2011 02:02', 'DD-Mon-YYYY HH24:MI'));
INSERT INTO df_audit_branches (sdate) VALUES (TO_DATE ('22-Jul-2011 01:40', 'DD-Mon-YYYY HH24:MI'));And the results you want from that data might look like this:
DAY         TXT
21-Jul-2011    2   0   1
22-Jul-2011    0   1   0In the real problem, of course, you would need 24 "columns" in txt, not just 3.
To include all hours, even if there is no data for a particular hour, do an outer join to a "table" (I used a sub-query, all_hours, not a real table) that has one row per hour.
Here's one way to do that:
WITH     got_cnt          AS
     SELECT       TRUNC (sdate)               AS day
     ,       TO_CHAR (sdate, 'HH24')     as hour
     ,       COUNT (*)               AS cnt
     FROM       df_audit_branches
     GROUP BY TRUNC (sdate)
     ,       TO_CHAR (sdate, 'HH24')
,     all_hours     AS
     SELECT     LEVEL               AS n
     ,     TO_CHAR ( LEVEL - 1
               , 'FM00'
               )          AS hour
     FROM     dual
     CONNECT BY     LEVEL <= 3     -- or 24, for the real query
SELECT       c.day
,       REPLACE ( SYS_CONNECT_BY_PATH ( TO_CHAR ( NVL (c.cnt, 0)
                                , '999'
            )          AS txt
FROM            all_hours     h
LEFT OUTER JOIN     got_cnt          c      PARTITION BY (day)
                         ON     c.hour     = h.hour
WHERE     CONNECT_BY_ISLEAF     = 1
START WITH     h.n     = 1
CONNECT BY     h.n     = PRIOR h.n + 1
     AND     c.day     = PRIOR     c.day
ORDER BY c.day
;This will work in Oracle 10.1 (and up).

Tuning code to return results for EVERY DAYS even if there is no data.

Hi,
SELECT a,b,c,DAY (some days aren't in the results because the is no data for this day)This code returns all days of the month
SELECT DAYS_OF_MONTH FROM DUAL....How can I use both queries together so that the result returns data for all days (if no data it will write 0)
Someone said a union would do the trick. I was unable to make it work.
Regards,
THKKK
Edited by: The Hong Kong King Kong on May 4, 2010 7:36 AM

Hi,
So this is what I've got and it does not compute. ( It's giving ORA-00904 DAYSOFMONTH NOT VALID IDENTIFIER --> DAYS_OF_MONTH = SERV1.DAY(+)
WITH all_days AS
SELECT
TO_CHAR(TO_DATE(LEVEL||'-'||TO_CHAR(ADD_MONTHS(SYSDATE,-1),'MON-YY'),'DD-MON-YY'),'DD') *DAYSOFMONTH*
FROM DUAL
CONNECT BY LEVEL <= TO_NUMBER(TO_CHAR(LAST_DAY(ADD_MONTHS(SYSDATE,-1)),'DD'))
SELECT *all_days.DAYSOFMONTH*, nvl(SERV1.DAY,'TOTAL MONTH:') DAY,
         nvl(SUM(SERV1.GOOD),0) GOOD1,
         nvl(SUM(SERV1.WRONG),0) WRONG1,
         nvl(SUM(SERV2.GOOD),0) GOOD2,
         nvl(SUM(SERV2.WRONG),0) WRONG2,
         nvl(SUM(SERV3.GOOD),0) GOOD3,
         nvl(SUM(SERV3.WRONG),0) WRONG3,
         (nvl(SUM(SERV1.GOOD),0)+nvl(SUM(SERV2.GOOD),0)+nvl(SUM(SERV3.GOOD),0)) TOTAL_GOOD,
         (nvl(SUM(SERV1.WRONG),0)+nvl(SUM(SERV2.WRONG),0)+nvl(SUM(SERV3.WRONG),0)) TOTAL_WRONG
    FROM (SELECT   TO_CHAR(FINISHED, 'dd') DAY,
                   SUM(CASE
                           WHEN STATUS_CODE IN (4, 12) THEN 1
                           ELSE 0
                        END) GOOD,
                   SUM(CASE
                           WHEN STATUS_CODE NOT IN (4, 12) THEN 1
                           ELSE 0
                        END) WRONG
              FROM my_table
             WHERE SERVER_NAME = 'somename1'
             GROUP BY TO_CHAR (FINISHED, 'dd')) Serv1,
          (SELECT   TO_CHAR (FINISHED, 'dd') DAY,
                   SUM(CASE
                           WHEN STATUS_CODE IN (4, 12) THEN 1
                           ELSE 0
                        END) GOOD,
                  SUM(CASE
                           WHEN STATUS_CODE NOT IN (4, 12) THEN 1
                           ELSE 0
                        END) WRONG
              FROM MY_TABLE
             WHERE SERVER_NAME = 'somename2'
                           GROUP BY TO_CHAR (FINISHED, 'dd')) Serv2,
          (SELECT   TO_CHAR (FINISHED, 'dd') DAY,
                   SUM(CASE
                           WHEN STATUS_CODE IN (4, 12) THEN 1
                           ELSE 0
                        END) GOOD,
                   SUM(CASE
                           WHEN STATUS_CODE NOT IN (4, 12) THEN 1
                           ELSE 0
                        END) WRONG
              FROM my_table
             WHERE NOM_SERVEUR_RAPP <> 'somename1'
               AND NOM_SERVEUR_RAPP <> 'somename2'
             GROUP BY TO_CHAR (FINISHED, 'dd')) SERV3
WHERE Serv1.JOUR = Serv2.DAY(+)
AND Serv2.JOUR = Serv3.DAY(+)
*AND JOURS_DU_MOIS = SERV1.DAY (+)*
GROUP BY ROLLUP (SERV1.DAY)
ORDER BY 1;Also, the LEFT OUTER JOIN cannot be used along with (+).
Please help!

Order my select statement by fiscal year

I want to order my select statement by
fiscal year of DATE_OF_SEPARATION,
inst_num,
trauma_num
The fiscal year is between YYYY/04/01 to YYYY+1/03/31
How would I write the order by statement
order by
inst_num,
trauma_num
Thanks
Brendon

either use your own calender in an auxiliary table
or write a function and order by function.
1. create table my_fiscal_year (day date, fiscal_year number);
select
    fiscal_year
from
   ,my_fiscal_year
where
   date_of_separation = my_fiscal_year.day
order by
   my_fiscal_year.fiscal_year
2.
create function f_get_fiscal_year(p_date date) return number is
   l_year number ;
begin
   if to_char(p_date,'MM') between '01' and '03' then
     l_year := to_number(to_char(trunc(p_date,'YEAR'),'YYYY')) - 1;
   else
     l_year := to_number(to_char(trunc(p_date,'YEAR'),'YYYY')) ;
   end if ;
   return l_year ;
end ;
   order by
       f_get_fiscal_year (date_of_separation)

Count the days Crystal!!

Afternoon all,
I have found a strange thing here, I am using datediff to find out the number of days a job has taken to be shipped.
I found out that Crystal report does not include the date (day of order) and counts from the next following day.
Example
Order placed = 25/06/2008
Order Shipped = 27/06/2008
Days took = 2 (According to Crystal)
However,
According to our old system the same job took 3 days
Order placed = 25/06/2008
Order Shipped = 27/06/2008
Days took = 3 (According to our old system)
How can I make the Crystal count the order day as well!??
many thanks
Kind Regards
Jehanzeb

Thanks guys!!
I do not regert joining this forum! There are sooo many hands to help!
Yes! even though the order is placed at 6pm it takes it as 1 day (the old system because our ordering system runs 24 hours (online).)
Oki now come to a stupid question.
How can I add 1 day into my formula?
I have a formula:
//weekday({order_progress.date_created},crMonday)- day({bank_hol.holiday_date});
//weekday({order_header.date_entered},crMonday)- day({bank_hol.holiday_date});
if {order_progress.order_status}= 77 then
if datediff('d',{order_header.date_entered},{order_header.act_despatch}) < 9 then
1
else
2;
if datediff('d',{order_header.date_entered},{order_header.act_despatch}) <= 8 then
totext(datediff('d',{order_header.date_entered},{order_header.act_despatch}),0,'')
else
"9+";
In the above coding, Date Entered is the date when order is placed and Despatched date is the date when the order is shipped. How can I add 1 day to into this formula?
Many thanks
Regards
Jehanzeb
Edited by: Jehanzeb Navid on Jul 22, 2008 3:11 PM
Edit: I tried this method but didn't work
if datediff('d',{order_header.date_entered}+1,{order_header.act_despatch}+1) < 9 then
1
else
2;
if datediff('d',{order_header.date_entered}+1,{order_header.act_despatch}+1) <= 8 then
totext(datediff('d',{order_header.date_entered}+1,{order_header.act_despatch}+1),0,'')
else
"9+";

Ordering a DROIDX online?

I plan on ordering a DROIDX online the morning of the 15th. I'm going to sit at my computer, constantly refreshing the page until it shows up, and I have a few questions.
First, I live on the East Coast. Seeing that Verizon is a company all over the US, does anyone know about what time they will have their website updated? I mean, I'm willing to wait for 30 minutes. But if they decide to update it according to 12AM West Coast time, that will be, what, 3AM for me? I dont know if I want to spend that much time waiting to order my phone. I would order at the store, but I don't want to deal with the mail-in-rebate.
Secondly, if, say, I'm one of the first to order the DROIDX online, do you think I will get my order the 16th? Won't Verizon say on their website whether there is/isn't a delay for receiving the phone? I'm leaving the 17th, and won't be back untill the 25th. So, if I don't get the phone the 16th, I won't be getting it untill sometime around the 27th. If, by any chance, my order isn't placed till the 16th, and I'm scheduled to receive the phone the following Monday, does anyone know if they can change the address that it's being shipped to? I don't mind the fees, I just wanted to know if that's possible.
Does anyone have any suggestions, or has anyone ever ordered a phone the day it was released online, and was it shipped out the same day ordered it? If you have, your comment would be greatly appreciated!

Here is a conversation I had with a CSM via live chat on verizon's website about an hour ago:
Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Kinberly
Kinberly: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Yes please
Kinberly: How may I help you today?
You: I am ready to upgrade the phones on my account and want to purchase the new Droid X. Will that be available online or will I have to go to my local retailer?
Kinberly: I will be more than happy to help you with the Droid X. It will be available the 15th.
You: And as far as my question concerns?
Kinberly: You will be able to order it online by 12:01 a.m.
You: PST, central or EST?
Kinberly: EST.
You: Great, thank you so much for your help.
Kinberly: Did you order a case for your device as well? If not, then I recommend going with one, because it will keep the body of the device protected at all times.
You: Yes, I am planning on ordering a case for the phones.
Kinberly: Great!
Kinberly: Is there any order phones you wish to upgrade at this time?
You: I will be upgrading both of the phones on my account to the Droid X when it comes available tomorrow.
Kinberly: Yes.
Kinberly: I am glad to be able to help you with your concerns at this time. Is there anything else I may assist you with today?
You: That was all that I needed for now. Thnank you
Kinberly: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.

How to display "No data for yesterday" in a scheduled report on Webi

Hi All,
In Webi, I am working on scheduling reports and was asked by a user if the scheduled report on Webi can display "No data for yesterday/no orders for yesterday" when the report returns no data due to No Orders submitted or a business holiday. This sounded a good idea to me as this report only looks for previous days orders/sales and there are many instances when the report will return blank page due to no activity the day before.
Can anyone please guide me on the possibility of achieving something like this on Webi using Bex query.
Any help will be appreciated .
Thanks
Gaurav

Hi,
You can format the blocks in the report as "Hide When Empty" or "Hide When [some formula]" and have a blank cell added behind these blocks with a text "No Data for Yesterday"
Need to set the relative position and ordering for this accordingly.

How do you add a reminder to a shared list in iCal

I'm trying to add a reminder to a shared list in iCal, but I do not see the list as an option in the "Get Info" window or in the "Calendar" menu list. This shared list was shared with me in iCloud, and if I log into iCloud.com, I can add the item there. I think I can also add via my phone, but I'm not sure. Also, I can see items in the shared list, and I can check them off. I just can't add.
I don't know if this is an iCloud issue, but I am able to add items in iCal to a shared list *I* created, just not to one that my wife created. Is there some setting in iCal to enable this?

It is not easy to see and I found it by messing around. First of all put them in daye order by dragging the screen down and touching the little alarm clock at the top. Then touch the space below the earlies reminder and a new one comes up. It defaults to 'today' so you have to touch the new reminder and then touch the 'i' button that appears. You can then change the date and time etc. No easy.
I dont understand why Apple do these thongs before updating the user guide!
Hope this helps.

Poor Service the whole nine yards

On Saturday, March 29, 2014, I purchased a "Deal of the Day," a Samsung Gear Watch and selected a pick up from Best Buy on Monroe Street in Toledo, OH. I live 28.1 miles from this location, but I happened to be passing it later that day. I got a confirmation email stated that my item was ready to be picked up. When I arrived, I went to the Customer Service Counter, where I have picked up other "Deal of the Day" purchases. The lady helping me, spent 15 minutes looking for my order, which she could not find even after asking for help. Between the two employees, they figured out to ask someone else where my item that was alreay purchased was. It was being held with the cell phones. They alerted the people I was coming over. I waited 15 more minutes while I watched a tech agent at the Samsung counter lounge on the counter, and four employees helping two customers. Once I finally got someone to help me, He pulls out my purchase, set my item down on the counter, and then, proceeded to tell me he couldn't ring me up because he didn't know how to check me out. He did check me out after another 5 minutes when he realized none of the four employees next to him would help. Anyone totaling my time yet? We're at 35 minutes and counting for a "Deal of the Day" pick-up. After all said and done, 40 minutes later I left the store even though I already had an email stating it was ready. Clearly it wasn't ready and neither were the employees prepared to handle customers that day. Lesson #1: Don't pick a Best Buy because you know you will pass it when you know there is a better one just down the road.
I digress to my purchase. I get it home, and I open it up to find it doesn't work. This brand new item doesn't work. Seriously? What was the point of spending 40 minutes in a store for an item that doesn't work? Great...so here comes part two.
I decided to go back to a familiar Best Buy on Freemont Pike, Perrysburg, OH. It is 12.3 miles closer than the first one. I take my item in, get my sticker at the door, and I'm being helped before I even get over to the Customer Service Counter. I tell them that it doesn't work, and the lady sends me over to the Samsung counter where they test it. He tells me it will take about 10 minutes. It takes him 3 minutes trying a combination of solutions for him to also determine the watch doesn't work. He says they don't have the same color in stock, and he asks if a different color is ok. He goes and gets another watch and takes me back to the Costumer Service Counter, and the lady proceeds to ring me back up. She gets half way through it and calls over a manager, and then informs me it will cost me $100 more to exchange the watch. The lady and the manager converse for a few minutes trying to problem solve so I don't own them $100 more to exchange a DEFECTIVE watch. Here were their solutions: 1. Just return the watch or 2. Drive 11.2 miles where another Best Buy (neither of which I have previously entangle with for this watch) where they have 3 watches that I can exchange them. Here is the catch, they can't ask them to hold the item till I get there because there are no holds. I guess I'm not like most Best Buy customers because I didn't have time to drive an addition 22.4 miles round trip out of my way because I had to go to work. Mind you, these people were as nice as could be, and I didn't have time to argue. Since I was unable to spend my day doing the leg work to find a watch that did work, I returned the watch per the options I was given.
I am now without a watch, and I am one unsatisfied customer. One of the things that store #2 mentioned was that "Deal of the Day' purchases are online purchases. With that in mind, I called the number. After explaining my situation, I filed a complaint with the first store for poor service, and then I asked her how I can resolve this problem to get a working watch. Her only option was she could sell me the same watch for $100 more than I paid for it minus $10 for inconveience or something. After a heated debate and no resolution. She had not one solution to the problem and no answer for how to avoid this situation. Here were some of the question she, a representation of the corporate office of Best Buy, could not answer,
1. Why can I not exchange my watch for one that works?
2. Why was I told that I had to either drive out of my way or just return the watch because the watch never worked to begin with?
3. Why did it take me 40 minutes to pick up an item that I already received an email stating it was ready?
4. If the product I purchase is defective, and I cannot exchange it for one that works, How can you justify selling an item that doesn't work?
5. Why will you not price match your own sale?
6. If I decide to make another "Deal of the Day" purchase, can you garuntee that it will work or I can exchange it for one that works?
7. Are you stating that you do not garuntee "Deal of the Day" items are authentic and not defective?
8. If you are corporate, do you stand behind the ordeal that I have endured just to purchase a watch?
What's the answer to all of these questions? It's a simple one, I will continue to call the coporate office daily until this matter has been resolved. If anyone has a better idea how I can get a watch that works for the same price I paid, I am all ears.
What has happened to Best Buy?

Dear bwbtheatre,
I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
(1) Due to your order being a Deal of the Day offer, the system wouldn’t do an even exchange if it’s not for the same exact sku on the same day of the offer. However, your situation was a little different due to the fact that you had a defective product. (2)The Perrysburg store could have performed the exchange and created order for In Store Pickup. This way, you could pick the new one up, at your convenience, from the store that showed stock of your desired color. They even could have had it shipped to you for free if that was desired as an alternative.
(3)Your first visit, at the Toledo store, should have been much quicker because normally all product would be kept at the Store Pickup area. A reason for keeping those smart watches in Best Buy Mobile might be, with a Mobile Associate performing the pickup, they could make sure you walk out working with your new smart watch paired to your phone.
(4/6/7)In the mass production process, there are bound to be “lemons” that turn up in the process, this is why we offer our Geek Squad Protection and also why manufacturer warranties exist. It wasn’t a question of, can we exchange it for a working product; it was more, what is the best way to do so? (5)When the store realized it was a Deal of the Day order, they should have made sure to process an exchange like I said. Normally, we wouldn’t price match backwards to a previous sale.
(8)This experience should have been a lot more efficient for you; therefore, I want to make sure both the Toledo and Perrysburg stores get your feedback. I am going to reach out to you via private message to gain some more details from those visits as well as your order. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

DAYS ORDER

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