Deactivation / reactivation, PSE 9.

I had PSE 9 installed on, first of all, one PC, in 2010, but then when I up-graded to another PC, I installed it on that machine, in 2013. Just recently I have been getting a warning saying that I've installed on too many PCs and that I have to deactivate one of the installations. How can I when my old PC has had its hard drive removed and the rest taken to the dump?
Hoping an Adobe staff member will might see this post and come up with a solution.
Thanks for looking,
Thomas
PC, Vista

The only people who can help you are activation support, NOT regular support. You must use the chat option in the window that hatstead linked. Noone here, and no regular adobe workers can reset your activation count, which is what is needed. Just FIY, activation is tied to hardware, so when you installed PSE on your replacement drive, that was your second activation, since it was different hardware. You need activation support to straighten it out for you. They usually do it right then; it's not as onerous as dealing with regular support and their scriptbooks.

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Document Splitting Function in 6.0 deactivation & reactivation

Dear All,
At our client site, some user with access to customisation, deactivated the Document Splitting by checking the Inactive Tick for the Company Code.
This came to light after some days. This directly affected out Business area balance sheet.
Now client wants to reactivate Document Splitting.
My question is -
1) Can we do it now again?
2) If yes, what problems we may face?
We have started working on it.
If anybody of you has any experience / suggestions, pl help.
Thanks & regards,
Gov

Dear Gov,
First you stop giving IMG authorization to users.
u check for required fields in document splitting,
and find when they de activated this function,
if it is very period is very less or transactions are less u better to assign required fields in all those transactions before activating.
If the splitting fields are not available system will not accept clearing transactions. and your statement of affairs also will show wrong information.
you can activate at any point of time
regards

Activation/deactivation on PSE 12

Purchased download of PSE 12 for Wndows Vista in Feb. 2014. Got it to download. When attempting to run the program, as soon as I selected a task, I would get a 'run time' error..know that's a registry problem. Tried uninstall/install several times. Just recently purchased the actual DV disk for the program..have successfully loaded it but on activation the screen hangs up...windows cog spins, goes nowhere. As far as I am able to ascertain, I need to probably deactivate the download software serial number or transfer it to this purchase (they are the same number as the download may have been the issue) - download version is NOT on my computer at this time.
Do I need to uninstall the DV version,
then reinstall the download version,
deactivate the serial number in my Adobe account of the download version (if that is possible)
and then uninstall that one and reinstall the DV version - hopefully Adobe will recognize my new DV version online?
I have been online with Adobe so many times (but only Customer Care, as I can never get through to support) and it is so very frustrating. 'Outsourcing' - not Adobe's best idea.
Any help on this would be greatly appreciated, need to get it installed and up and running within 7 days they say.

ok, I have uninstalled the DV version, and downloaded the online version, but again, when the screen comes up to register, it goes gray and the little cogwheel spins, forever...what do you suppose am I not doing right? Also, once I get there, where do I go to DEACTIVATE or TRANSFER the serial number?

Deactivation of PSE

I am trying to deactivate Photoshop Elements on a MAC laptop. How do I do it?

Editor>Help>Sign Out for PSE 12 or Deactivate for older versions

I need to install CS6 on a replacement hard drive and need help with deactivation/reactivation

I have had a major hard drive crash that is resulting in my replacing the drive in my Mac with a new one, then re-installing my programs onto it. I have a copy of CS6 on the current bad hard drive that is activated. Do I need to deactivate it before installing it on my new hard drive even though it will be on the same computer, just a different hard drive? If so, how can I deactivate it when the drive the Creative Suite is on is bad? Is there a place on Adobe's website that I can log in and manage my activations if I have to deactivate in order to put CS6 on my replacement drive?

hi. I have the exact same problem. I'm getting the 'configuration' error, and my uninstall application for each application with CS6 'can't be found' since it is apparently an alias. I'm not getting any answers from Adobe and getting frustrated. Would simply like to know how to uninstall or start from scratch. I'll let you know if I hear anything. I posted the question on the 'creative suites' forum.

Activation - computer crashed, reinstalled Adobe 8, but unable to submit activation info to adobe - "cannot find internet." Tried deactivating/reactivating, partly successful, but cannot get print to adobe pdf to work, says program needs to be activated

My computer crashed a few years ago, and I called Adobe and received help getting the software reinstalled and activated. Computer messed up again in January and I had to reformat/reinstall everything. This time I loaded Acrobat and am able to view and edit files, but cannot print to Acrobat pdf. Error message says it has to be activated. I try to activate but get an error message
When I try to register I get this
I cannot get past this message to try submitting again. Telephone support is apparently no longer available. I go to online registration and find I'm already registered and cannot find a way to get this resolved.
I'm having to use a cheesy, free pdf creator program to print to pdf and I'm missing my full acrobat, even though it's old and decrepit. someday I'll be able to buy the current version, but cannot budget it for now. Help!

Looks like we have the exact same problem. Thank you for the description, now let us wait for a solution. Except three computers got fried at the same time at my end, there are four products lost and I have no idea what was where.

PSE 10 Organizer zapped by power outage

There was a major power outage while I was exporting files from Organizer 10. Now when I try to open Organizer, it opens momentarily, and then a a notice pops up that says: "Elements 10 has topped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Obviously, Windows hasn't found a solution. I can still get into Elements Editor, but I do use Organizer for all of my organizing activities. Is there a way that I can repair PSE/Organizer program files without uninstalling the entire program and then reinstalling? Also if I have to do that, will I have difficulties deactivating and reactivating PSE? I'm using a Windows 7 machine with 12 GB Ram. Thanks for any info you can provide.

-Kill any such exe from the task manger, if running-
autoanalyzer, photoshop file agent, dynamic link manager, photoshop server and photoshopelementsorganizer.exe
-Go to %appdata%\adobe\elements organizer\11.0\organizer and delete the files psa.prf and status.dat
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Thanks
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I downgraded from CC to CS6, and Acrobat XI is now in trial mode. How can I use the Acrobat X that comes with the CS6 Master Collection disc? Should I uninstall Acrobat XI then install Acrobat X? What about de-/reactivation?

I've read about deactivating/reactivating with Photoshop. If applicable, how is that done?
Macbook Pro 16GB Mac OS X 10.9.4

deactivating is done by opening a programs > click help > click deactivate.
that's not applicable to cc apps.
to use acrobat x, uninstall acrobat xi, clean and then install acrobat x, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Hi Getting Abap dump when in RRP3 when deactivating the DP Planning area

Hi
We are using the Consumption group by this releasing Forecast to SNP at Customer level also along with product and location level,i am doing in dev only,
Issue :I have deactivated the DP Planning area(because of some modification) then activated/Initialized the DP Planning area, After that when I see in the RRP3 for the product it is getting Abap dump,CVCs now it is available also, Please let me know how to correct it

KKK,
I doubt that the event of deactivating/reactivating the DP PA is the cause of your ABAP dumps in //RRP3. More likely the problem is related to a LC inconsistency, or a userexit.
Run all of your LC consistency checks, they are easy to do and quick to run. And, like any other dump, read the messages in the dumps to find out what went wrong.
Best Regards,
DB49

Home Share no longer working in Windows iTunes 10.5?

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What am I missing???
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MacBook Pro 15" I7 2.0
iPad 2 32GB WiFi
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Hi Mario
Me too is having upload problem not entirely the same as you
because the select event IS triggered but I in turn receives a 2038
ioError in all browsers running on Mac OS X. Really frustrating as
I can not use Flex in real life productions.... so when do you
think Adobe will do anything about it?
Have a look at my case:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=60&catid=585&threadid =1311564&enterthread=y

Family purchases not appearing post family sharing

My partner and I have activated family sharing, we're both on each other's devices as family and sharing is activated; however neither of our respective purchases appear in the other's itunes or App Store purchase history. I've reset both devices and deactivated/reactivated sharing across both users but it didn't help. Suggestions?

It's fixed. You should be able to see historical purchases. For me, the issue lies in an issue that I don't believe Apple has ever addressed--my itunes/App Store ID predates my icloud ID and Apple has never come out with a tool or process to roll everything into the icloud id. This fixed the issue for me: while my correct itunes ID appeared within itunes/App Store settings and my music/app purchases appeared, I logged out and logged back in. Afterwards, my partner's purchases now appear in both the itunes and app windows. The dual username for those two services has caused me several headaches over the years and I wish there were some way to consolidate them.

Why is Messages so incredibly awful?

But seriously. Allow me to elaborate:
Messages cannot order messages according to timestamp to save its life. I ONLY use my phone number to send and receive messages on BOTH my iPhone and on my desktop. I don't use an email address or anything else. I have deactived/reactivated iMessage on my iPhone as well as deactiveated/reactivated my Messages account on my computer in hopes of resolving the issue. It was not resolved.
Usually, if my computer and iPhone are both powered on and connected to the internet, my iMessages sync up beautifully. If I send a message on my iPhone, it shows it as my last message sent on my desktop (and vice versa). The same is true if I receive a message on my iPhone.
However, when my computer is offline, all **** breaks loose. For example, I will use my iPhone throughout the day to send/receive iMessages while my computer is shut OFF. At the end of the day, I will turn on my computer and open the Messages app. The app will place some messages (that I sent/received earlier that day) in the middle of conversations that occurred last week (why?!). Sometimes I cannot even find my messages in the application, but this could really just be because it placed them in some obscure location within a previous conversation. The strangest part about these out-of-order messages is that they are TIMESTAMPED all correctly, so I cannot figure out why the app is just placing them in a random order. If I send or receive a photo during the day, Messages almost ALWAYS puts the photo as the most recent message in the coversation (even if it wasn't). Oh, and Messages frequently says I have unread messages, but here's the catch: I don't. Sometimes it will even be bold enough to say that I have "–1" messages. That's probably the most amusing flaw.
This is the most flawed piece of Apple software I have ever witnessed. It renders the app completely useless at looking at past conversations because they are so awfully out of order. Further, this problem has been around since Mountain Lion was released. Is Apple just going to sit by and let this bug continue?
Any advice is appreciated.

tchec8 wrote:
But seriously. Allow me to elaborate:
Messages cannot order messages according to timestamp to save its life. I ONLY use my phone number to send and receive messages on BOTH my iPhone and on my desktop. I don't use an email address or anything else. I have deactived/reactivated iMessage on my iPhone as well as deactiveated/reactivated my Messages account on my computer in hopes of resolving the issue. It was not resolved.
Usually, if my computer and iPhone are both powered on and connected to the internet, my iMessages sync up beautifully. If I send a message on my iPhone, it shows it as my last message sent on my desktop (and vice versa). The same is true if I receive a message on my iPhone.
However, when my computer is offline, all **** breaks loose. For example, I will use my iPhone throughout the day to send/receive iMessages while my computer is shut OFF. At the end of the day, I will turn on my computer and open the Messages app. The app will place some messages (that I sent/received earlier that day) in the middle of conversations that occurred last week (why?!). Sometimes I cannot even find my messages in the application, but this could really just be because it placed them in some obscure location within a previous conversation. The strangest part about these out-of-order messages is that they are TIMESTAMPED all correctly, so I cannot figure out why the app is just placing them in a random order. If I send or receive a photo during the day, Messages almost ALWAYS puts the photo as the most recent message in the coversation (even if it wasn't). Oh, and Messages frequently says I have unread messages, but here's the catch: I don't. Sometimes it will even be bold enough to say that I have "–1" messages. That's probably the most amusing flaw.
This is the most flawed piece of Apple software I have ever witnessed. It renders the app completely useless at looking at past conversations because they are so awfully out of order. Further, this problem has been around since Mountain Lion was released. Is Apple just going to sit by and let this bug continue?
Any advice is appreciated.
It appears to be a known bug and perhaps the next update (10.8.4) which is currently being beta tested by developers, may fix the proble. We can't tell you, as we simply don't know. Although at the same time, I am not having many issues with Messages, but I may not use it as heavily as you.
Cheers
Pete

FAQ: What is the Photoshop CS6 13.0.2 update? What is the 13.1 update?

What updates have been released?
Photoshop CS6 has two new updates: 13.0.2 and 13.1. The 13.0.2 update is available only for Mac users and updates the user interface to be Retina compatible. The 13.1 is for Creative Cloud subscribers and adds new features to Photoshop CS6.
How do I get the updates?
Simply go to Help > Updates to launch the Adobe Application Manager (AAM) to start the download process. You may already have an AAM notification to install these updates waiting in your task bar. You can also download and install the 13.0.2 update from here:
Photoshop 13.0.2 update for CS6
Don't see the updates in AAM? Make sure the Adobe Application Manager is updated to 6.2 or later.
Windows
Mac OS
Note: Using this update patch will install the latest version of AAM, which may be greater that 6.2.
Additionally,
Updates not available for Creative Cloud products
What is the availability of these updates?
The 13.0.2 update is available only for Mac OSX version 10.6 or later. The 13.1 update is only available to Creative Cloud subscribers (including Creative Cloud single-app membership, i.e. subscribing to Photoshop only), but it is for both Windows and Macintosh.
Some of the Photoshop CS6 System Requirements have changed in order to allow for the features in the 13.1 update.
Windows XP and Vista are no longer supported.
The video card VRAM requirements have gone up to 512 MB.
For more information, see:
New system requirements for Photoshop 13.1
Heads Up: Photoshop System Requirement Changes
Error: "Graphics hardware not officially supported" occurs in Photoshop 13.1 (Subscription Edition)
Do I need to install both updates?
No, the 13.1 update also includes the Retina display enhancements added with 13.0.2. So on the Mac platform, you will only be asked or are required to install the 13.1 update if you are a Creative Cloud subscriber.
What are the new features added for Creative Cloud subscribers in 13.1?
There have been many new features added to Photoshop CS6, including:
Smart Object support for Blur Gallery and Liquify — Enjoy the creative freedom to experience non-destructive editing with Blur Gallery and Liquify now that both features offer Smart Object support.
Conditional Actions — Speed up image processing by creating Conditional Actions. These commands use logic to automatically choose among different Actions based on rules that you establish.
Crop tool refinements — User-inspired enhancements to the Crop tool allow you to work smarter.
Copy CSS — Quickly export Cascading Style Sheet (CSS) markup for text and objects, potentially saving hours of work translating your Photoshop designs into web code.
Load color swatches from HTML or CSS — Import color swatches so that you can easily design incredible websites.
Improved Type Styles — Ensure consistent type formatting across multiple documents by defining shareable default styles, which are then available in any Photoshop document.
3D type enhancements* — Enhance 3D type with new GL preview and image-based lights (IBL) improvements.
For more information on these features, including demonstration videos, please see:
Release Notes Photoshop 13.1 update
Membership Exclusive Features
New Exclusive Photoshop Features for Creative Cloud Members!
New Photoshop Features and Team Version Headline Major Update to Adobe Creative Cloud
*Note: Photoshop CS6 single-app subscription is for the Standard version, which does not include 3D features and thus does not include these enhancements. Creative Cloud subscription comes with Photoshop CS6 Extended and includes the 3D enhancements.
I am not a Creative Cloud subscriber, why do I not the get the 13.1 update? Doesn't my full purchase also qualify me for free updates?
When you buy Photoshop CS6 outright, you are essentially buying a static product. You still qualify for minor, bug fixing releases like 13.0.1 and 13.0.2, but your purchase will not include any new features, as has always been the case in the past.
When you subscribe to Creative Cloud, you are not buying CS6, you are subscribing to whatever the latest version of Photoshop is. This means you are immediately entitled to any new features and upgrades as they become available. And this is only one of the many great reasons to be a Creative Cloud subscriber. Find out more here:
Adobe Creative Cloud
Why do my images appear smaller on my Retina enabled Mac after installing the 13.1/13.0.2 update?
Retina displays use a higher pixel density than a normal monitor. The individual display pixels are approximately one half the size of previous devices. While working in Photoshop before installing the 13.1/13.0.2 update, as with any other non-Retina optimized application, the number of pixels used is doubled to give a normal, non-miniaturized appearance. This can cause applications to be slightly blurred or pixilated. Thus, when viewing images in Photoshop, the zoom level is effectively double whatever is displayed. At 100% zoom, the image is displayed so that every one image pixel is shown with four display pixels, the same as viewing the image at 200%. With the 13.1/13.0.2 update, Photoshop now displays natively on Retina screens, meaning that image pixels now appear at the much smaller Retina size, thus reducing the amount of screen space they take up when viewed at 100%.
Photoshop CS6 HiDPI and Retina Display Support FAQ
Known Issues
The following are known issues with the 13.1 and 13.0.2 updates but have been fixed in the 13.1.1 and 13.0.3 updates:
Program error opening files in 13.1 and 13.0.2
Photoshop 13.1/13.0.2 crashes opening EPS files
Photoshop crashes after updating to 13.1 or 13.0.2 on Retina display
For more information, see:
Photoshop 13.0.3/13.1.1 Updates Now Available
Why have icons disappeared?
Due to changes in the number of pixels involved in the UI, some icons can disappear. If the Photoshop Dock icon is now blank, rebooting the computer will refresh the system and load the new HiDPI icon. Some extensions do not have a Retina ready icon and thus will be blank when you have the panel minimized. In most cases like these, we may have to wait until the manufacturer also releases a HiDPI version of the Extension. Additionally, sub-menu headers may become blank when you view the contents of the sub-menu. For example, if you select Filter > Sharpen, while viewing the list of Sharpen, Sharpen Edges, Sharpen More, etc "Sharpen" itself will be blank.
Additional known issues:
Image on second monitor goes black
No Print Size button in Zoom tool options in Photoshop CS6

Curt Y wrote:
You might want to wait. There are some bugs in it and Adobe is working on it. See threads posted in last few hours.
Well that might explain things more than I've garnered from the Forums. I've got a MacBook Pro with Mountain Lion and a Mac Pro with Lion, both with CS6 Design and Web Premium on them. The Mac Pro updates Photoshop to 13.0.3, the MacBook Pro is "stuck" at 13.0.1. It won't update via the "Help/Updates" or by downloading and trying to install manually. AAM gives an error when trying manually; says to contact support. Other CS6 apps, i.e. Illustrator, do not update on the MBPro either. I've uninstalled/reinstalled, deactivated/reactivated, etc., to no avail. If it means anything, I just deactivated the Illustrator app, quit it, restarted, and the splash screen (which shows the loading progress) showed "Try" on it - haven't noticed that before, and I have not installed any trial downloads. I'm at a loss as to why one installation of CS6 Design and Web Premium (physical/downoad) will update properly on one computer and not the other.
Am waiting to see if Adobe has an answer. The apps work, just don't update...
Tom

Media Encoder CS6 won't make mpeg-2 files.

Like the title says. Specifically, MPEG2-DVD files. Premiere exports them just fine:
But when I hit "Queue" and go to AME, I get this:
And attempts to change the setting to my desired one are futile:
Googling the problem lead me to various threads on these forums, such as this one: https://forums.adobe.com/message/4402558 which directed me to download the latest update. I did that--I'm now running AME 6.0.2.81, and nothing's changed. The above screenshots were taken after the update was installed.
So, any further ideas?

I'm having the same issue here...did you ever figure out the problem? I tried chatting with support but CS6 is no longer supported with chat, only Forums.
99% certain this is a licensing thing as I've had the MPeg 2 option dissapear from PP CS6 in the past which required a deactivation/reactivation of the software. Can't seem to get past this one this time though.

Problem: Firefox + Office 365 + PDF

Hi, I seem to have found a tricky problem with Firefox 23.0.1, Office 365, and PDF.
After multiple trials, the problem occurs only when I try to attach a PDF to an email (using Office 365) while using Firefox.
After attaching the file to the email, the PDF attachment becomes corrupted.
If I try to open the PDF I created by downloading it back from the email to my desktop I get this Adobe message: "There was an error opening this document. The file is damaged and could not be repaired". The same file, before the uploading process, could be opened smoothly.
Apparently:
1) It happens with all PDFs.
No change observed if I use PDFs from other people's computer. No change observed if I save or "print" them from a .DOC version. No change observed if I attach PDF found on the internet (scanned images, documents etc.). In all cases, the problem OCCURS.
I tried by attaching other files (.docx) = NO problem observed.
2) It happens only if I download the file back to the desktop or if open the file with Adobe through Firefox after it has been uploaded/attached to the email.
I tried opening the file (after it has been uploaded/attached) with the Office 365 preview mode = NO problem observed (I can preview the PDF).
I tried opening the file with Adobe Acrobat X Pro = the problem OCCURS.
I tried opening the file with Adobe Reader XI = the problem OCCURS.
I tried deactivating/reactivating the Firefox Adobe Reader plugin= the problem OCCURS.
3) It happens with Office 365 only.
This is the webapp used by my University mail account.
I tried with Firefox 23.0.1+ my Hotmail account (which uses a very similar Outlook.com webapp) = NO problem observed.
I tried with Firefox 23.0.1+ my Gmail account = NO problem observed.
4) It happens with Firefox 23.0.1 only.
I tried using IExplorer + Office 365 account = NO problem occurs
I tried using Google Chrome + Office 365 account = NO problem occurs
5) It is a recent issue, probably related with newest Firefox version or newest Office 365. I've updated Firefox few days ago. In the same days the University has upgraded to the latest version of Microsoft Office365. Before the updates no problem had been observed.
My guess: something happens to the PDF file when it goes through Firefox+Office 365 (coding issues?)
I use Windows 7 Home Premium (SP1) 64 BIT

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Deactivation / reactivation, PSE 9.

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