Dead pixel on my new iPad Air

I bought a new iPad air today and I use about 20minutes I found a very dead pixel on the right bottom screen. How disappoint that I saw this thing on my screen

Take it back to the place of purchase or to the Apple Store for a replacement. You have a 14 day return policy (return for refund) in the USA (at least). Take advantage of that policy to get one with a screen that you are happy with.

Similar Messages

  • Dead pixel on my new ipad 4

    Hi, I have brought ipad 4th generation on December and after a month I started to noticed a dead pixel on left bottom side of the screen. Quite distracted by it :(. Help?

    You are still well within your one year warranty, so take it in and ask about it.  If it is a single pixel, they may still replace it depending on just where on the screen the pixel is.
    If it is really clearly noticeable, odds are it is actually not one pixel, but several in a cluster, making a replacement even more likely.  Note too that a truly "dead" pixel would be a black area.  If the pixel(s) are stuck on white, red, green or blue, they are stuck pixels, not really dead (as they do light up).  Sometimes, you can get lucky and just sort-of massage the screen around the stuck pixels with slightly harder then normal touch pressure and they may return to normal (however, that fix, even when it works which is rarer these days with thick rigid glass displays, often is only temporary and they get stuck again later).
    Take it in to Apple and show them, let them tell you what they can do for you.

  • Dead pixel on the new iPad.

    My iPad 3rd gen has a dead pixel.
    I want to know can i fixe this problem or not?

    Unfortunately i don't have access to any apple store in the world! because of location and politic problems...
    I'll try some 8 hrs videos for solving this.

  • Dead Pixel on my Brand New iPad Air

    Just unwrapped my new iPad Air and immediately saw a straight line of dead pixels across the screen. How dissapointing and annoying.  What should I do? Bought it online on Nov 4th thorugh Apple Store Singapore.  Please help.

    These things happen, even to Apple. Contact Apple Support for a replacement. http://support.apple.com/kb/HE57

  • TS3899 Cannot send email with new iPad air.  Works fine with old iPad and iPhone.

    Cannot send email with new iPad air.  Works fine with old iPad and iPhone.  I have deleted account and reinstalled.

    Thanks.  I got the problem fixed.  Spent time with the Apple folks and was kicked up to a senior advisor.  It seems the problem was with my internet provider - Tmie Warner.  Remember I could use the old ipad and the iphone to send mail.  I checked all the specifics between the three units.  It seems that TW is changing over from the RR.com  to TWC.com.  Since the new ipad air was just set up, it fell under the new TWC mail specifics. 

  • I just got a new iPad air and also own an iPhone 5. I'm receiving most of my text messages on the iPhone, but some but not all are also showing up on my iPad. I don't want them on my iPad, any suggestions on how to get them to stop showing up n my iPad?

    I just got a new iPad air and also own an iPhone 5. I'm receiving most of my text messages on the iPhone, but some are now also showing up on my iPad. I don't want them on my iPad, any suggestions on how to get them to stop showing up n my iPad?

    Go to settings>messages>send and receive at>you can be reached by iMessages at> Uncheck your phone number and you can select your Apple ID emal address if you want to use that for messages.

  • I have a new iPad air and all of my photos from the cloud are not showing up on my new iPad air. How do I get all my photos to show up?

    Hi, I have a new iPad air, all of the photos from the cloud are not showing up. What do I need to do to get all my photos from the cloud onto my new iPad air? Thanks!!

    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • New iPad Air 2 not avail as SMS forward option on 6Plus

    Hi!
    I'm sure I just don't have some random setting correctly, but can't figure out which one it is!
    I purchased a new iPad Air 2 the other day and went through the activation/backup restoration process with no issues.  HOwever, as I was sitting here playing with it, I realized I was not getting SMS texts from my mom.  So, I went about trying to get it all set up.  I have 2 options on my iPhone 6plus for SMS text forwarding, my desktop Mac and my old iPad.  The new one does not show up in the list.
    What do I need to do to get the iPad Air 2 to show up so I can get the activiation code and start sending/recieving SMS messages on the iPad again???
    Thanks!
    Lora

    Ok....completely ignore!  I figured it out!
    Just in case someone else has this same problem: I simpley turned iMessage off on both devices and then powered them both down.  Brought them both up individually and turned iMessage back on, iPhone first iPad second.  Once they both requested me to sign back in, turned on forwarding and the activation code showed up immediately.
    SMS messages now work on iPad and all is right in my world.....at least where these 2 electronics are concerned for now

  • I just got a new ipad air. I keep getting hundreds of emails that I can't delete at one time. How do I get it to delete the

    I just got a new ipad air. Hundreds of emails keep papering from earlier times. I can't get them to delete ALL at one time. What do I need to do?

    You need 8 characters or more to connect.

  • New iPad Air will not connect to wifi?

    New iPad Air will not connect to home wifi, but will connect to others outside my home?

    Try this:
    1. Turn router off for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings
    3. Reset iPad; hold the Sleep and Home button down until you see the Apple Logo

  • HT201269 When I try to setup my new iPad air, I go through all the steps for the iCloud sign-in and choosing security questions and what not. But after I hit the agree to the terms and conditions... It says Apple ID could not be created because of a serve

    When I try to setup my new iPad air, I go through all the steps for the iCloud sign-in and choosing security questions and what not. But after I hit the agree to the terms and conditions... It says Apple ID could not be created because of a server error. Have no clue what to do... I've restarted the iPad and get the same message. But my internet works just fine.

    1. Turn router off for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings

  • Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

    Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

    iPad running slow? How to speed up a slow iPad
    http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
    If You Think iOS 7 Feels Slow Here’s How to Speed It Up
    http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
     Cheers, Tom

  • The glass on my new ipad air was broken one day. I have had it for about a month. 1 day I took it out of its case as usual and the screen was splintered at the top and cracked downwards.  It had not received any bangs, or been dropped or anything.  Help!

    Hi, I have had my ipad air for about a month.  The other day I took it out of its cover and it was splintered from the top with downward cracks.  It is new and under warranty so I rang the support team.  They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar.  I got there and they told me that I had dropped it or banged it or something.  I said I had not, they insisted that I must have done.  I repeated several times that I had not - it was obvious they did not believe me, they said I must have done.  They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong.  They always replaced the whole ipad at a cost of €300.  I was devastated at not being believed and at the amount of money they were asking for.  I left and rang the support again.  I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair.  I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work.  They told me it would be done in a minute.  I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing).  I then rang my household insurance, a big company - and they told me they had never heard of such a cover.  I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage.  I was stunned - yet again I had been given false information and false hope by apple.  Yet again I was let down.  I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever.  Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
    All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault.  However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple.  All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
    When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement.  I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!'  This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
    This is not the case with my new ipad air.  It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
    I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?

    If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
    Sorry, I'm a little confused by that description.

  • My Safari app wont open a new tab and crashes if I try, I've tried closing all apps and reopening. Its a new ipad air and only started doing this after I synched with itunes.

    Hi,
    I have a new iPad Air. Since I synched it with my itunes account - all my details have been uploaded which is great but Safari will only work with one page open. If I try to open a new Tab it crashes. I have tried turning it off and on again. I tried closing all my apps that were open - including Safari and opening it again. Not sure what else to try.

    1. Settings>Safari>Clear History, Cookies and Data
    2. Hold the Sleep/Wake and Home button down for about 10 seconds until you see the Apple Logo

  • New ipad air 2.  Itunes on Mac (snow leopard). New ipad will only synch music from restored from my old ipad 2.  Won't synch all other music from itunes.

    Just purchased new ipad air 2. When I performed system restore from the backup from my old ipad 2, the music that was on my old ipad transferred to my new ipad.  But I can't synch the rest of the music I have in my itunes on my mac (snow leopard. itunes 11.4). Suggestions?

    Hi were you able to resolve yours?
    I was very worried losing all my medical stuff on my iPad Air 2, plus i have nothing to use for the next day! So i have to try all the possible things i read on the internet!! And this worked on my part (Thank God, and thank you Google)
    Perform a hard reboot
    Hold down the Home button and Power button on your iPhone or iPad and keep holding them until you see the Apple logo. Once you do, you can let go. When your device boots back up, go ahead and check to see if the apps have started re-downloading. If they still appear to be stuck, continue on.

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