Dear sir/ Madame sometimes firefox / explorer is locked, and the only way to tackle is to close down all explorer applications, what should I do? thank you very much

for instance there is a web site so called fizy. I think it may be a reason for this.

You say that 'sometimes' it gets locked ... it is quite probable that due to some reason/recent activity that you perform on your machine the memory consumptions increases a lot because of which the windows freeze.
When it happens next time, try to open 'Task Manager' and check for 'memory consumption' also as to which process is eating max memory (then you can delete that particular process only and see whether it solves the issue)
try this and let us know whether it helps or not

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