Dear Verizon

Dear Verizon,
I am a 13 year customer. I've never used any other carrier. Over the years I have had issues, but nothing like the last 4 years of my life which i can never get back. For the last four years i have had in order, the Droid, and then the Droid Bionic. For approximately 18 months of those 4 years these phones have worked; no more. The first the touchscreen went bad and i was forced to perform all functions by voice command, which of course had to be repeated multiple times to complete each action.
I finally got the Droid Bionic. The touchscreen worked and continues to work. Great.
No, not great. Because as of a year ago, the phone started increasing an already disturbing rate of disconnect to approx 3 times per 30 minute call. At this point my friends now wait patiently until i call them back. Given the economy, I have been laid off and job hunting with a phone that disconnects multiple times during a phone interview. A rep at Best Buy told me she had returned the phone and been given a refurbished phone that behaves exactly the same.
So my upgrade is available May 8; great, right? No. At this point clearly i am willing to pay full price. Verizon has one phone only since they will not carry the HTC One, the Galaxy S4. Oh wait, its debut is more than a month after other carriers. Wait again, they 'allow' pre orders. Nope, the pre order will not acknowledge the upgrade, even tho charge and ship date is projected to be May 30. They also will not allow the new 12 month payment plan. When I go to the store, their employee states to me 'let me tell you the way it is'. Really?? No, let me show you the way it is.. im out, all the way out. Rep does not care. I went to the new ATT store in the next building, and will be switching carriers and getting my new S4, oh wait, THIS SATURDAY THE 27th. I'm sure all the extremely bad language i am thinking about Verizon is psychically imparted to all who read this. By the way, check the major increase in subscribership for ATT this year.
Next stop.. the attorney general.

Its great to blow off steam. Feels good.
Where you describe the VZW Store and the AT&T store next to each other is like where I live.
If your upgrade is in may then as you said you want to pay full price then a few days more wait cannot be that bad.
It is $650 on the month to month plan plus tax. And it is a global phone (Samsung S4) it gives May 30, 2013 but it can be shipped sooner. However I always go to the Verizon Corporate Store and play with the device first. Then purchase it at the store. Makes returns easier.
And the Attorney General makes good sense. I would take Verizon to small claims court to get money back for the non service costs.
Good Luck

Similar Messages

Dear Verizon, since you ruined my phone, please take it back

Dear Verizon,
I've been using you for mobile service ever since you were Bell Atlantic. I've been a loyal customer and haven't really asked for anything from you other than your usual good data and voice service in exchange for a fair price.
However, you chose to push out an Android 4.3/HTC update which has effectively ruined my phone. There is no legitimate (e.g. not-a-custom-ROM) way to reverse what you've done, so I'd like you to please take the responsibility for this and allow me to return my phone or exchange it for another model. What do I mean by "ruined"?
- The wifi on the phone regularly "forgets" the passphrase to my work and home networks (about every 1 to 24 hours). It also won't stay connected for very long after I re-enter my passphrase.
- The wifi shows that I'm connected to networks that are no longer in range, and haven't been in range for days.
- 4G service is often about as slow as a 28k modem, when it works at all. This is in areas where I've known it to work reliably and speedily before, particularly at home and work.
- You installed more adware on my phone in the form of apps that I will never use and can't remove. (Which, as far as I'm concerned indicates to me that you claim some form of ownership of this device, so I guess if you own it you might as well take it back. It's weird though, because I thought it was mine).
Since I effectively have no (or at best, intermittent) data service of any kind on my phone, I think that it's fair to say that it's been ruined. If I wanted a data-less phone I'd move back to 1996 and get a Palm Pilot. Oh, and I'm still paying for your wonderfully red map of the United States that you feature on your commercials while receiving little of the benefits.
These problems started immediately after the installation of the last software update, and the phone worked reliably and well for all the previous months that I've owned it.
I've tried all sorts of remedies as recommended on various forums and blogs. None of it helps.
Incidentally, I've never been a fan of custom ROMs because they're unsupported by the manufacturer and service provider which could theoretically lead to warranty issues in the future. But when the service provider and manufacturer are the ones making my phone worse instead of better, then I guess there's no harm in installing a ROM. But I'd rather you just allow me to return the phone.
You know what, maybe I'm being a bit harsh. You can take the phone back and fix it. But if you expect me to waste hours troubleshooting a problem that you've caused then you're out of your minds.
Regards,
Scott

how many times have Verizon reps told you to do a factory reset? from what I'm reading that seems to be their solution for every android issue these days.

Dear Verizon - Windows 8.1 update for Lumina Icon/929

Dear Verizon,
Can you please tell me when the Lumina Icon (929) will be updated with Windows Phone 8.1?
We bought two phones from you in June and were told by the sales rep that the updates were going to be released soon, specifically in the summer. Well, summer is gone.
When are the updates coming out?
We are new Verizon customers, and we chose Verizon because of the Lumina Icon and the imminent release of WP 8.1. We're very disappointed in how Verizon has handled this update. If we switch phones, it will not be with Verizon. ATT has done a much better job of updating to WP 8.1. We don't like to be lied to, and that's what happened.
Please, give us a timeline for the update.
Thank you.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement
From the link above. Don't believe anything a sales person or phone rep tells you.
They lie to make a sale.
Good Luck at your new provider.

Dear Verizon: $2.00 "Convenience" Fee - Give Me a Break!

Dear Verizon,
I would like to first thank you for all your services over the last 8 or so years. You have been nothing but a reliable service and in times of complete dissatisfaction your customer service has been nothing but extremely helpful.
I have stumbled across several articles bringing to my attention your $2.00 "convenience" fee. Verizon believes this will reduce their fees for chasing customers who don't pay on time. As a die-hard customer and strong supporter of Verizon for the last 8 years, I have always paid my bill online via credit card. Because of the lack of responsibility held by a minority of your customers Verizon feels the need to punish their entire customer base. Sure you say there are "free" alternatives to pay like in-store payments and snail mail, but then where is my "convenience" discount to use these payment options?
I'm filled with much sadness to watch a company that I've stood by for so long to make such a poor decision. When Verizon first screwed it's customers by removing the $100 cash advance for the "New Every 2" and only giving $50, I still stood by you. When the whole phone community went from "dumb phones" to "smart phones" and everyone forced their customers to pay more money for data plans, I still decided to stay with Verizon. When Verizon decided to remove unlimited data and charge a higher fee for their data rates than their competitors guess who still stood by your side? This guy. And when Verizon failed to bundle data packages into family plans again who stayed with Verizon? Me. With this latest move I can't even begin to justify this undeniably greedy money grab labeled as a "convenience" fee to pay my bill. As soon as the last 2-year contract expires in my family plan I will be jumping ship and taking every last soul I can possibly convince to leave Verizon. Do the CEOs of Verizon not follow current events? Take a look at Bank of Americas attempt for "convenience" fees. Wake up Verizon, the whole world is watching.
Sincerely,
Andrew Welsh

Weth handeled one aspect of your question, I'll address the "refurbished" section.
When your phone (software or hardware) "breaks", you have 2 choices to get your phone replaced. Speak with the manufacturer or the cellular provider. The difference is that the provider can send you out a phone and give you time to send in the old one so you dont have to be without your phone for too long. Yes, you will get a "refurbished" phone of the same make and model IF the provider has any of them in stock. There is no alternate or substitute available. (This is part of the agreement that your cellular provider has with the MANUFACTURE)
If you go through the manufacture for a warranty issue, and they replace the device, you sill still get a refurbished device of the same make and model. (you have to send your phone in first)
Remember, Verizon, AT&T, SPRINT, T-Mobile are all CELLULAR CARRIERS and do not make the phones or the operating systems that are in the phones.

Dear Verizon, can you make great help for me?

Dear Sirs!
My name is Anton, I am from Moscow, Russia.    I never used any Apple headseats, and always used android based phones and tablets.
I working in ISP http://seven-sky.net, in NOC department. We are colleagues with you, in some case. My colleagues and friends, apple geeks, always were trying to put me in their side, and buy apple iphone))))
And my wife, Kate,   always was asking to buy "normal" phone for her, thanks God, my kids is too young for asking for it too.
And one day I decided to try and buy the apple on my wife's birthday. I can't buy a new phone, only used on local market www.avito.ru.
My choice was iphone 4s 32g, used. It cost 7500 rubles( ~ $190 ). My incomes from all my jobs is about $1700 per month, but we pay credits, and other pays. So i thought , that it was a good price for me.
On avito.ru i found a seller,and bought this iphone. My apple friends told me , that it must be with no aplle-id injected, no password, and must doing reseting and erase with no problem.
All this was OK, and I wait my wife birthday, with "new" black present. But when it was her birthday, I started having problems....
When i insert her SIM card in slot, nothing is happened. It can't register in any network!
I started to checking , wthf, etc... And now i know that this device is locked by you company for use only in CDMA network in USA.
Why I don't check this when buying ? I don't know, I prefer to trust people, idiot.
Of course , seller was cheater, and disappeared at next day.
I start to find a way out, google google goooogle more and more.
I learned a new words - "ESN, JailBreaks, modem versions, SAM, Super Geye...SIM , and other trash. And finally found nice web site .
www.officialiphoneunlock.co.uk   - They confirm me, that my phone is locked, and offer me to unlock it for 60 GBP. Idiot once and one more - i have paid them. After 18 days i have got a answer - sorry man and relax)))))
You can check this: https://www.officialiphoneunlock.co.uk/ru/status.php?key=ca2df7707e4cb201e349a97f8b48410f
Am i idiot ? Yes, i am. Sorry about that.
I understand all bussines reasons for you to lock this phone, i hope it was just losted like no-payed on contract, and nobody suffered.
But if you can help me, just for goodwill and in a great exception, and unlock this unhappy gift for use in Moscow GSM networks, I will be very happy and promise you, never repeat that idiotic workflow )). If my old dream become true, and i will visit USA, I promise you, that i will use only your servises!
Please ! DEAR SIRS! You are my last hope !!!
I will repeat that - I am not iphones dealer,reseller, geek, service man and other. I am just a simple man. For example, my hobby is e-bikes , and i have a web site [removed] about it.
[Personal information removed as required by Verizon Wireless Terms of Service
Thank you, for your composure and sorry for my English)))
Message was edited by: Admin Moderator

Thanx, Ann154, for you advise.
But I must be sure that there is no other options for me.
I am scared, that if I sell it to some good person in USA, he can't use it too, because it has BAD/LOST/STOLEN ESN.
I just want it to know.
Look here:
>> Link removed as it contained personal information <<
I have a friends in USA. If i will give it them, like gift, and they will come to Verizon office, and try to activate it. Will it all ok?
Or they will spend a night in police station, because of me ?
Very strange, that there is no way to be sure:
Apple Russia official support said - It's locked, we don't know why, but on carrier.
Verizon support said - It's stolen or lost but it's is ok, you can use it, we don't lock it, please read our Unlocking Policy.
The End)))
Edited by: Verizon Moderator

Dear Verizon, I ask that you please communicate with your customers. We know now that if our iPhone 6 Plus hasn't shipped by now, its not getting to us on 9/19. Will you at least update us on a expected ship date? Sincerely, Everyone.

We call customer service and get told:
There were no iPhone 6 Plus available for a 9/19 ship date.
All iPhone 6 Plus are back ordered until November.
Our system was sold out as soon as the store went live for pre-sale.
If you ordered within the first 10 minutes, most likely a mid October back order date, otherwise November.
I would like someone to tell us what is going on with our orders.

Link to Verizon's iPhone 6 page The 16GB ships 10/28) 64GB ships 11/4) And the 128GB ships as well on 11/4
http://www.verizonwireless.com/b2c/device/smartphone/iphone-6-plus

Dear Verizon I can not afford this $1500 phone Bill

I have been a customer with Verizon for over 10 years. I have stuck with Verizon even though Metro PCS would be much cheaper for my family. I got my teenage son a iPhone 4 for Christmas. When I added him on my plan I'm 99% sure I discussed keeping my bill close to what it was already, which is around $200 a month. I thought that included unlimited text messages. My son went over his allotted 1,000 text messages and was charge $0.20 for the extra 5,000 text messages he sent. Now I have a bill for over $1,500. I ****** for many reasons. First of all I thought he had unlimited text messages. I was able to correct my plan to what it should have been from the get go AFTER the fact. Your customer service rep who originally order the phone for me should have put that in place. Secondly, I received an alert when my son was at 50% of his data usage, so I was able to let him know to use Wi-Fi at his friends house. Why didn't I receive an alert when he was close to going over on his text messages? What makes you people think I can afford $1,500 for a phone bill? I don't make that in 2 weeks pay. What really has me ****** is I have called customer service TWICE since I found out about this ridiculous bill. Both times the rep was supposed to check the tape from when I ordered the phone and see about adjusting my bill. They promised they'd call me back. I'm still waiting on these phone calls. I am very disappointed in your customer service. It seems like you are trying to push a loyal customer away. There is no way I can afford that bill living paycheck to paycheck with 3 children. I bill that could have been avoided if your sales rep would have done his job correctly and made sure I had the best plan for my situation. Hopefully I get a call soon, but after this situation I'm really ready to just wash my hands of Verizon. Can you hear me know????

<Post deleted to comply with the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Dear Verizon, From a WebOS user on your network...

with the upcoming Pre 2, please include the following:
The NFL app that sprint was using on it's pre's, and that you have included on all the other smartphone platforms on your network except webOS
Access to "My Verizon" app so we can access our account info, something you include on EVERY phone, dumb and smart, on your network except webOS
True GPS support, without bugs and lockdowns or whatever you or palm are doing to the gps chip on the pluses on your network
Please make sure there is no double/triple and missed letter bug on
the keyboard with the release of the phone this time, like you did with the pre pluses before 1.4.1. Vzw, you guys supposedly test all the phones thoroughly on your network for
"security" issues, how about testing the actual use of this device so this doesn't pop up?
Continue the great pricing you have for the touchstone package that you have been offering over the past few months.
Release the device at reasonable pricing, $150 or less, and offer a promo for all current pre plus users to upgrade early, similar to what you do with many of your droids, windows mobile, and blackberry devices around the holidays
Continue the free mobile hot spot feature to differentiate the pre 2 from all the "cooler" droid devices and use it
as a selling point.
Include the webOS devices in your upcoming "unlimited" price plans similar to sprints. Perhaps also offer discounted pricing on the phones to
sprint customers stuck with the pre minus to maybe lure them over to your network.
Include the pre 2 as part of your pre paid plans as well.
I know you likely will not be advertising this phone much, but if you do include it to advertise your network overall, don't advertise it to mommy's only.
And finally, please consider other hp palm phones in your roadmap of devices as well, as there are some that think the device is either too similar to the pre plus or prefer other form factors but enjoy the webOS platform. Not everyone wants an android phone!
Thank you for your time.
Look forward to figuring out a way to upgrade early to the pre 2.

MDsmartphone wrote:
with the upcoming Pre 2, please include the following:
The NFL app that sprint was using on it's pre's, and that you have included on all the other smartphone platforms on your network except webOS
Access to "My Verizon" app so we can access our account info, something you include on EVERY phone, dumb and smart, on your network except webOS
True GPS support, without bugs and lockdowns or whatever you or palm are doing to the gps chip on the pluses on your network
clip!
Continue the free mobile hot spot feature to differentiate the pre 2 from all the "cooler" droid devices and use it
as a selling point.
Include the webOS devices in your upcoming "unlimited" price plans similar to sprints. Perhaps also offer discounted pricing on the phones to
sprint customers stuck with the pre minus to maybe lure them over to your network.
clip!
And finally, please consider other hp palm phones in your roadmap of devices as well, as there are some that think the device is either too similar to the pre plus or prefer other form factors but enjoy the webOS platform. Not everyone wants an android phone!
Thank you for your time.
Look forward to figuring out a way to upgrade early to the pre 2.
I left most of MDsmartphone's post intact just to reinforce the message. I and, I believe, most of VZW's WebOS customers will also agree with this.
I find it most reprehensible that VZW still hasn't provided NFL Mobile to their WebOS customers. WebOS is not the dream child that Android and Blackberry are so VZW has spent money, time, and manpower to insure the dream children have the application, but VZW is unwilling (note: not unable) to make one tenth of that level of effort to provide an already existing application to their WebOS customers.
The Mobile Hot Spot being no cost to Pre Plus and Pixi Plus customers is almost the only thing keeping me from jumping ship to another carrier.
VZW, you need to make at least as much effort to properly advertise WebOS devices as you spend on Android. Even during the first months of VZW carrying Pre Plus and Pixi Plus I saw or heard "maybe" 1 Palm commercial for every 5 or 6 Droid commercial. This has to stop. Parity for Palm Pre Plus 2.

When is Verizon going to fix all of the things they broke with the latest update?

Dear Verizon Wireless,
    I have been a customer for many years and for the most part have been satisfied with your service, but what happened to my Note 3 after the latest update is unacceptable. I see many people in this forum with similar issues that are getting stock answers that don't really address the issues, and show a lack of interest in solving the problems, and helping your customers.
     I received my Galaxy Note 3 at the end of March, and I loved it. It was very reliable, fast, and I could go a whole day on the battery (Most of my days last at least 18 hours) making calls, streaming audio or video, even sharing my broadband connection with my tablet once in a while, and still show the battery was 50% charged. Until I received the 4.4.2 update on May 17th.
Immediately after the update (which I installed that morning, fresh off the charger) the battery only lasted until around 7 PM, when I plugged it into the charger first it didn't recognize it was even plugged in, and later kept telling me that I should use the original charger and cable for better performance.
The clock showed the time as an hour later, I had to manually set the time zone instead of using the "obtain time zone information from the network" feature.
The alarm clock randomly decides not to go off, this morning at 9:30 it still showed the alarm was set to go off at 8 am, but didn't.
Yesterday while a mile from my house I received a notification that I would be charged extra for data usage while roaming outside of the U.S. and asking did I want to use it or not, while It had already disable my data waiting for a response, this would be useful if I had been outside of the U.S. and not at home.
     Don't tell me that my 45 day old battery lost 80% of it's functionality overnight because periodically they need to be replaced, while that is true it happens gradually over time and not within a 24 hour period. The other problems, while somewhat minor, are still annoying and detract from the reliability of this device. Not getting up on time because the alarm is unreliable is a big issue, I've used the alarm on my phones for 15 years without serious issues, and today I will be buying an alarm clock..
     I've worked 30 years in the IT field, many of those helping people resolve technical issues and I know how to tell the different between user configuration issues and broken software, If you don't have a real answer to mine and other peoples concerns on this forum then maybe it is time to escalate this issue to someone that was involved with building this update.
     I don't want to restore my phone unless it will actually solve the issue and not "lets see what happens when you do", because it would take me hours to reconfigure all of the software on my device. Removing the update is probably not an option, so what I really want to know is when will the update be pushed that will fix these issues?

    Frustrated_liz,
Hearing about all of the issues going on is upsetting to me, and so I can only imagine how you're feeling. I'm sorry you have to go through this experience. How hot is the phone getting? Hearing about it overheating is a huge safety concern and I'm worried. Have these service issues been going on since you got the phone?
SarahO_VZW
Follow us on Twitter @VZWSupport

Open Letter to Verizon Wireless

Dear Verizon,
     I have been a loyal customer of yours for about 11 years now. You have been my only cell phone service carrier since I was 16 years old. You have been able to keep me with you because of your customer service and your coverage areas. However, I feel that we have just grown apart these last few years. .
     You see, though your service fees have always been higher than the competition. I was always able to justify the expenditure because of your excellent coverage, unlimited data plan, and excellent customer service. There was a time when my phone was broken and I was still months away from getting an upgrade, but you allowed me to do so anyway. That is great customer service. I cannot tell you how many times I have been out in the middle of nowhere lost, yet still had service to use the GPS to guide me back home. That is excellent coverage. In addition, your unlimited data has provided me with access to the internet and netflix when I could not afford cable which has been extremely valuable.
     However, I just do not think you love me anymore Verizon. It all started a few years ago when you decided you did not want to provide your customers with unlimited data. I was able to upgrade my phone to 4G and was still grandfathered in, so you didn't hurt me too much. Then, you decided that you were not going to honor grandfathered data plans with phone upgrades, which stung all the more. Now, you have decided that you no longer love me by throttling the data for those of us who are still grandfathered in. You say it's not throttling, but let's call it what it is, throttling.
     I spoke with your customer service (which as I mentioned has always been 5-star), and I was trying to see what I could do to lower my monthly bill. To my dismay, I found that I have only two options: 1) upgrade my phone and receive a new 2 year agreement, or 2) buy a new phone with Verizon Edge, either upfront of have my payments spread across 20 months, and pay roughly the same amount as the 2 year agreement price. Both of these options will cost me roughly the same amount of money that I currently pay. In addition, I asked if I could keep my existing phone and get the cheaper Verizon Edge plan, but I was told that is not an option. In essence, to continue to do business with Verizon, I will be forced to pay for a product I don't necessarily need. I feel like President Obama is in charge of your company now, requiring everyone to buy what he mandates. There's no freedom of choice, and as a son of a Veteran, I truly value freedom.
     You see, up until now I have been able to justify your high prices for service, coverage, unlimited data... but I just cannot be in this relationship anymore. I know you've tried to woo me back with "Unlimited nationwide calling and text messaging." The truth is, I've never used more than 100 minutes on the phone, and I already paid a premium to have unlimited text messaging... and I was ok with that. To be perfectly frank, what I'm saying is that your new plans suck and add absolutely no value to me. In fact, I would say your new plans have much less value to me now than before. I get much less than I had before (as I stated, your "unlimited nationwide calling" adds absolutely no value to me), and my rates will not go down, it's baffling.
     I just wanted to let you know that I will now be acquiring internet, a much cheaper plan with another carrier that has unlimited nationwide calling, text messaging, and enough data to satisfy my needs, and a carrier that provides coverage where I need it. I will be getting all of these things for less than I am paying you now (and less than I would have to pay with your new plans). So I guess what I'm saying is that I am breaking up with you. It hurts me, but I know you care more about your bottom line than customer loyalty, and I can understand that. I am a proponent of capitalism. However, I am also a believer in free markets, and I believe (and I think other long-time customers will soon find out) that you now offer an inferior product based on price. Because of your short sighted plans to raise revenue when the overall economy is down, you will hurt yourself more than you will help yourself in the long run. I am only telling you that because I care. It has been a good ride, but I must now leave you before you lure me back in with false hope of ever getting better.
Sincerely,
Paul H.

Amen to this wonderful letter!!! I have been with Verizon wireless FOREVER!!! They were wonderful---key word being WERE!!   I can't count how many times & ways I contacted Verizon 2 weeks prior to my phone upgrade date---only to be told each time that I could not upgrade 2 weeks early (my phone at the time was deemed useless). Had to wait for THE date. Well, I went to a Verizon store several days before THE date and surprise..... the salesman let me upgrade my phone!! He could NOT believe that the phone reps or computer "chat" reps would not allow me to upgrade! Well, I did the upgrade for myself and my son (Samsung S4 for me and S5 for my son). I almost passed out when the salesman told me how much I owed!!   What shocked me was the "line activation fee" for the 2 phones we purchased!!   WHAT??!! Line activation fee???   The lines were already activated!! OMG Verizon----- you are getting to be just as bad as Time Warner Cable!!!

Does anyone actually read contracts with Verizon or do you trust your rep will help?

This is my "verizon" experience. I've sent the following letter to various people with no response as of yet. I'm wondering if i'm the only person in the world that does not understand why it's perfectly acceptable to charge someone for service they are not getting? Any comments are appreciated. See my letter below:
Dear Verizon,
I’m an original Radiofone customer (mid 90’s). Then I was an Alltel customer. Then I became a Verizon customer. At peak, I had four lines I think. For the last few years, I’ve had three and most recently I’ve had two. My husband was moved to his office’s plan. We gladly paid the cancelled fee a few years ago for that as we wanted his number, although I probably could have asked nicely and you guys would have waived it as Verizon is so great to deal with, or they were.
Now his company line is with T-Mobile. I finally bit the bullet and left you guys. I didn’t want to but we have four lines, all unlimited minutes and text. One line has 2.5 gb of data and the other three have 500 mb of data. My bill is $110.00 a month. You can’t beat those prices. Although I’ve been having some issues like I can’t get phone calls in my house, even on Wi-Fi and I’m on my second tech call support of the day. I don’t have a contract, I own my phones outright and still own the Verizon phones I had (several actually) so I figured if I can’t get good service, I’m going back to Verizon. Well, that was before I got wind of Verizon’s “***** the customer on their way out the door” policy.
When I called a couple of weeks ago, I learned that one of my phones was in contract and one was out. We talked at great length about how the services are paid, for the month before, and she told me what my cancellation was ($75.00 since one phone was under contract still). I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”? “Yes, ma’am”, said the Verizon girl.
Fast forward to today, I have my $90.99 bill in my hand and called. I wanted the amount through the 12th of July so I could add it to the $75.00 cancellation fee and pay. That’s when I was informed I owe these lines through August 7th. I argued with the rep today, told her I had no intention of paying for service I do not have and had the girl informed me that I would be paying for the whole month, I would have waited till closer to the beginning of August to port the phones.
It was then when I was told, “Well, it’s in your contract”. Ok, maybe it is. Who reads these contracts? No one. Is there anything in it that’s negotiable? No. When I called to get the cancellation fee, this girl knew EXACTLY what I was doing and EXACTLY what day I would be porting the numbers. She knew I was calculating my last bill and at no time did she tell me that I would pay the whole month. If someone changes plans in the middle of a billing cycle, Verizon is MORE than happy to pro-rate that, but leave them and you are *******, is that the policy? Now that I’m unhappy with T-Mobile, my first thought was let’s all go back to Verizon as they are worth the extra money if it works like it should. What good is cheaper service if it doesn’t work? But I am absolutely livid right now and as things sit, Verizon will NEVER be an option for our family.
So here’s my plan. I’m going wait to see if you guys will do the ethical thing and pro-rate me for the month, ESPECIALLY since I was lied to or misled on the phone when I called to get the cancellation fee. Then I have a call into a finance manager in the family. I have every intention of paying the $75.00 cancellation fee but what sort of hit will my EXTREMELY high credit score take if I don’t pay this $90.99. We bought a truck a year or so ago and our credit rating was in the high 700’s and T-Mobile approved us for 10 lines minimum. I’m sort of thinking that a charge under $100 won’t affect me enough to worry about. If you aren’t going to pro-rate my bill, and please don’t take this as a threat, I will make it my life’s mission, and with the help of Facebook pages, to make sure everyone I know understands Verizon’s lopsided pro-rating policies and how they treat their customers because according to your reps, I should know better and should have read my contract (are you kidding me?). Bet I can get one million likes by the end of the year.
As you can tell, I’m pretty mad. Had I not called just prior to changing, I would think this is my fault and I should have known your policies, but that’s not the case. I called to get the policy and cancellation fee explained to me in detail and it wasn’t, ESPECIALLY since the rep had my porting date long before this bill generated. This all could have been prevented.
I await Verizon’s response.
Sincerely,
Stacy
>>Personal information and profanity removed<<
Message was edited by: Verizon Moderator

First of all, I am sure you will definitely get 1 million likes. There are several people who dislike Verizon, but even with 1 million likes, that still means less than 1% of their customer base. And I am sure several of those likes will be from "former" customers like yourself which would mean an even smaller percentage.
Maybe it happened different than you described, but the way you explained your story you did not ask for the policy on cancellation of service. You asked "I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”?" In this explanation, you are not asking about the policy. The statement is correct, problem with your question is you did not ask if Verizon bills for "partial months". Unless there is something you are leaving out, you also DID NOT ask for the policy on service cancellation. Yes, you would be paying for a "few days of service" but the smallest increment when you cancel service is to the end of your billing cycle. The ONLY time you ever receive a bill for a partial month is when you begin service with Verizon. NEVER when you are a current customer.
You said you talked "at great length" about how services are paid including I assume paying a month in advance for service which is how Verizon has done business for as long as I can remember. You also say your bill closes on the 7th of the month. Well that means Verizon would have "billed a month in advance" for your service on July 8th. Now you may have said you were porting on July 12, but Verizon does not have a crystal ball and not all customers follow thru with their plans. When you request a port from another provider, Verizon does not cancel your service UNTIL the port takes place. They do not cancel your service and then trust the port will proceed on the specified date. Since Verizon would have billed you for a "month in advance" on July 8, did you also ask if you would get a refund of a portion of your bill? You don't say you asked that question, but you may have done so. I assume you didn't, otherwise you would have pointed that out I suppose.
It is doubtful you will get any pro-rated credit on the remainder of the billing period, but good luck anyway.
I am in no way trying to be pro-Verizon here as I have been labeled more times than I can count. Just trying to point out Verizon's policies are easy to find in the contract. Also anyone on these forums would have been able to give you the correct information.
I am aware there are several people who claim to have been lied to by CS reps. Whether it is a lie or simply a misunderstanding, I don't know as it has NEVER happened to me in the many times I have interacted with CS. Of course, I try to research the question prior to asking CS if they give an answer which contradicts the contract or a "partial" answer which sounds like what you may have gotten when they confirmed you would be paying for a "few days of service, right". Technically, that statement is correct, but what they failed to explain to you was that you would have already been billed for a full month and would not get a refund. Technically when you spoke "at great length", this was explained to you, at least as you have mentioned in your story. As this part of the question may have been several minutes from your question about pro-rating, you may have thought it didn't apply. Quite possibly a simple misunderstanding, I have no way of knowing. Partial answers when you fail to ask the correct questions sometimes sound like lies.
Finally, good luck with your new provider if you choose to stay with them.

An Open Letter to Verizon about Android 2.2 and Fascinate

                                                                        March 12, 2011
Dear Verizon,
I purchased my Samsung Fascinate phone from one of your stores last September. I distinctly recall the sales rep saying that Android 2.2 would be available within the next 2 months. As everyone knows, Android 2.2 is much anticipated, particularly due to its support of Adobe Flash. We are now into the second week of March 2011, and there is still no Android 2.2 available. It is particularly frustrating that Android 2.2 has been pushed to other Samsung Galaxy S phones, but not to the Fascinate. I believe that Verizon has really dropped the ball on its customers. Another source of frustration is the fact that Verizon has steadfastly refused to provide any sort of information on when, or if, Android 2.2 will ever be available for the Fascinate in an official, supported form.
I would like Verizon to do the following:
1)      Give us an estimated release time (not necessarily date) for Android 2.2
2)      Inform Fascinate customers on what the technical hurdles are and when and how they should be addressed
3)      Or, be frank with your customers and tell us you don’t want to be bothered anymore with the Fascinate
If you want an idea of how badly this whole Android 2.2 non-availability issue has damaged your relationship with your customers, I suggest you log onto your online Forum for Fascinate Users.

I installed the verizon leaked 2.2. Everything works perfect, including flash. Same UI as we have now. Phone is better in every way. I will include the link so you can do the same. Very easy, don't be scared. Enjoy
http://forum.androidcentral.com/verizon-fascinate-rooting-roms-hacks/63516-froyo-eb01-faq-plus-stock-unrooted-rooted-downloads.html

Open letter to Verizon regarding Tab 7.7 ICS Update

Note: This is a copy of an e-mail I submitted to Verizon Wireless regarding my Galaxy Tab 7.7 LTE tablet, in order to ensure that Verizon receives the communication and to share the concern with the community which has substantially discussed the issue. If this violates the content regulations of Verizon's forums, accept my apologies -- I have never been clear on the guidelines.
Dear Verizon Wireless,
The primary purpose of writing is to notify you that I will be withholding 75% of my payment on the data plan for my Samsung Galaxy Tab 7.7, in light of Verizon's degradation of service on this device. Upon purchasing the device in June, I was told that it would be receiving the Android 4.0 "Ice Cream Sandwich" (ICS) system update. By that point, ICS had been released from Google for nearly eight months. In August, Verizon began updating its branded LTE tablets in earnest, but it was not until early October that the ICS update for the Galaxy Tab 7.7 LTE was formally announced. After a failed update push, Verizon has been silent on any plans for the past two months. Its response to a discussion on this topic in the Verizon Online Community was to simply remove comments and shut down the discussion without answering any of the community questions.
Most apps in the Android Market now require ICS or later. The Google Nexus 7 tablet, a comparable tablet to the 7.7, is now shipping with Android 4.2, a full two major revisions past the version Verizon has yet to deploy to the Tab 7.7. Additionally, I personally have experienced increasing instability with the tablet, with the network failing and requiring a manual restart multiple times a week.
At whatever time Verizon successfully updates my device to ICS, I will happily return to paying my bill in full. Additionally, I am more than willing to discuss this with a Verizon agent to come to a better resolution. However, given Verizon's current response of ignoring the problem and providing no explanation, and continuing to offer a degraded service below that which was promised upon purchase, I must take this step in an attempt to protect my interests.
Again, I would much prefer an amicable solution to this situation. Please feel free to call me on my Verizon phone number to discuss this.

In regards to this, I'm going to post excerpts of a post I placed in another thread with additional research about update timelines, Verizon's extremely loose interpretation of the word "soon", and the despicable service provided to owners of this tablet, as it relates to the specifics of this thread's topic. I am also including significant additional information relating my attempts to acquire additional information.
I purchased the Galaxy 7.7 in April this year. Like most (if not all) others, I bought it with the promise of an update to ICS soon. At this time, eight months later, I, like the vast majority of owners, am still on 3.2 (Honeycomb). Honeycomb does not support many of the apps I use, and more developers drop support for it every day, as its device presence percentage drops close to that of Cupcake and Donut (Android 1.5 and 1.6) and has already sunk below Eclair (Android 2.1), according tohttp://developer.android.com/about/dashboards/index.html (This is a direct link to Google's own site, where they publish such information; last sample conducted over 14 days ending Nov 1, 2012).
...My local Verizon corporate store is selling the tablet with ICS pre-loaded. This means the software not only exists, but has been successfully deployed to retail units.
...The original Droid only took four months to get the 2.1 update, and the 2.2 update followed five months later in August of 2009. Keep in mind, these updates were being developed between these pushes, with 2.2 only being announced by Google in May of '09. That is 3 months from announcement to deployment. ...
Our Galaxy Tab 7.7's have now waited 13 months since the release of 4.0 by Google and still are not up to date. I'll permit Verizon the few months that they did not have the tablet, but this reduces the delay to "only" 9 months, two to three times longer than it took for other devices to be upgraded. Oh, and we're still waiting on the update. It might be suggested I'm being unfair at this point by comparing a dual-core highly advanced tablet with a much older, single-core phone that came out while Verizon had far fewer smartphones to maintain, so I'm also going to compare it to the Motorola XOOM, a contemporary device with similar hardware and software at release.
The Motorola XOOM was released February of 2011 as an incomplete project, again with the word "Soon" attached to those missing features. It took 6 months (August) to receive the SD card update. Similar to the original Droid, though, the update was only made available from Google in June, meaning it only took two months for Verizon to deploy the upgrade once it was released by Google. The LTE upgrade came out just a month later in September, seven months after the launch of the tablet. This delay could, theoretically, be pinned on Motorola, but my suspicion is that it originates with Verizon. Android 4.0 took seven months from the date it was published by Google (November 2011) to be released to Verizon XOOM owners (June 2012).
Galaxy Tab 7.7 early adopters have now waited an extraordinary nine months since their tablet was launched for their "Soon" to be fulfilled, and there's no end to the wait in sight as Verizon actively avoids communicating with their customers on the matter.
Explanations can do quite a bit to quell customer anger, as can simply finishing the update and publishing it. We've received neither, and the existence of the updated software on new units being sold adds rather grievous insult to dysfunctional software that has become an injury to those who rely on this equipment to function. I feel this is paramount to telling us that we, as existing customers, simply do not matter.
I have two further pieces of information to add that were not in my original post. Today I contacted both Samsung and Verizon Wireless about this matter, directly. The Samsung rep was, unfortunately, either incompetent or completely uninformed. Nice, polite, but unable to provide any relevant information due to either Samsung's rules or training, or lack of personal knowledge. The Verizon rep was far, far worse. I'm a very polite person when speaking (I'm in sales, I have to be, even to people who are being rude), and I didn't even get a third of the way into describing the issue before I was being interrupted by this defensive, crass individual. When I finally managed to get her to listen to my problem, her response after a minute of typing on her computer was that it was "currently available" and "[she] has no way to push it to my device" and "[I] have to wait for the network to push it". I very calmly explained to her that the documentation she was looking at was from October (she acknowledged spotting this on the documentation once I pointed it out), that the update never came through and was pulled due to issues, and that I knew both methods of forcing the tablet to check for updates. She then claimed that a coworker had handed her a Tab 7.7 running 3.2 and that it was the "current version" and that Verizon had never offered an upgrade to 4.0, in direct opposition to her earlier statements and my own eyes. This...farce went on for nearly twenty minutes before I ended the call.
It was the most insulting, rude customer service I have received in years. I felt like I was being talked to like one would address an errant child, not a paying customer. The last time I was treated this way by a cellular carrier, I left them, switching from Sprint to Verizon. Unfortunately, I am stuck on Verizon at this point due to unlimited data and hotspot on my personal line, and extraordinarily heavy personal usage, but I have no such motivation to have a 3G/4G tablet through them. I prefer it due to battery concerns, but an extended battery and larger phone are worth the cost of never having to deal with Verizon's spectacularly awful treatment of their tablet customers ever again.
Even though they're keeping my account, it's shrinking by two tablet lines.

Verizon Customer Service - Impersonal, scripted, unhelpful.

This email correspondence began because this is the 2nd time in 4 years that my service as degraded at my house for some unknown reason and in both cases, Verizon has been unwilling to do anything to help resolve that situation. I had good coverage in both of these locations initially but then something happened on Verizon's end that degraded the service. This is my attempt at getting some kind of resolution.
I'm not sure of this but in my current location, 4g service seems to be just fine but I have a 3g phone and have no need to upgrade to 4g and I don't want to be forced to have to upgrade two handsets just because the 3g service is degraded. Could this be on purpose? According to Verizon 3g and 4g should be the same.
By the way, my repeated request for escalation to upper management was ignored.
In any case, I'm posting this so others can see that VZW is a mail order phone company that has no personal interest in customer communication. Customer service is entirely script driven as you will see by the over use of "I'm delighted to help you" "I'm deeply sorry for...". This is not at all sincere as VZW was delighted to close the call without a resolution and happy for me to take a survey because they are "always looking to provide a better experience for our customers".
Perhaps other carriers are just as bad, but after 4 years of being treated like the lucky person who gets to use VZW, I'm going to find out first hand by moving to another carrier in July when my contract expires.
I'm sure some will see this as simply an unreasonable customer demand being handled by skilled customer service reps... until you call with a legitimate complaint. Then you will understand.
My original message Sent: Sun Feb 12 03:41:19 MST 2012:
Message Body: Please forward this email to someone in upper management. I have been a customer for 4yrs and have been paying nearly $200/mo for phone coverage and have HAD to upgrade my phones several times in order to try to get better service. Since 2010 I have had very poor phone performance and had to buy a network extender (non 3g) in August of 2010 just to receive phone calls in an area that was supposed to have good coverage. I found out only 2months later a 3g version of the network extender had been released. I was told there was NO 3g network extender when I purchased the one I did. I can't imagine no one at Verizon knew this. Last year, I have moved to another location and finally freed myself of the Network Extender until about 4 months ago when the service began to degrade. I was told by CSR I 'should' have good connectivity. The service has become so poor now that I often see missed calls, and voice mails when the phone never rang. I drug out the old network extender just to be able to receive calls again and I found I can no longer receive MMS texts. After calling CS I found it's because it is not 3g and was advised to upgrade to a 4G phone. My wifes' contract ends in July 2012 and mine has already expired.
I'm growing weary of this dance with Upgrade-degraded service service loop. My phones are 3G. I am happy with the performance when I can get coverage. I work from home and use my phone often from home. PLEASE, don't make me pay for another network extender. Send me a 3G network extender so I can use my phones. I have been a faithful customer for 4 years and all 3 of my kids are also customers. We want to stay with VZW but am forced to look for alternate Solutions. I have friends that come over to my house and show me their AT&T 3g Iphones with full coverage. It's very tempting to switch.
PLEASE RESPOND BY EMAIL because of lack of coverage.
VZW Response On 02/14/12 12:28 - 2 days later:
(Things to notice: Non-personal, scripted response that completely ignores the clear message that I no longer am willing to upgrade.)
Good afternoon David,
My name is Ariel and I am sorry to hear about the issues you have been experiencing with your service. I will be more than happy to assist you with forwarded your email to management today. I have forwarded your email to management. I also recommend contacting our Technical Support team at 800-922-0204 so we can do troubleshooting in your area
and to make sure the Network Extender will fix this issue. We may be able to fix the service in the area if it worked before.
I am delighted to inform you that your line ending in -xxxx is eligible to receive promotional pricing on a new wireless device. When participating in our Equipment Upgrade Program, the discounted price is contingent upon you accepting a two year Customer Agreement. To view your promotional pricing and to process your order, please sign
in to "My Verizon" on www.verizonwireless.com using your Account Owner Number and password. Next, click on the "Upgrade" icon located under "Device" in the "I Want To" section at the bottom of your home page and follow the instructions provided.
You also have the following options to process your order:
1. Complete the upgrade process by visiting a local Verizon Wireless store. To obtain a list of stores in your area, please click on the following link, which will direct you to the "Store Locator" page of our website:
www.verizonwireless.com/storelocator
2. Call Customer Service at 800-922-0204 or by dialing *611 (Send) airtime free from your wireless device. Regular delivery time is three to five days.
3. Call me directly at xxx-xxx-xxxx ext xxxx and I can get your new phones sent out with overnight shipping for free!
Based on your equipment history, I recommend that you upgrade this line to the Motorola DROID 3 for $149.99 (after $50 New Every Two). The retail price of this phone is $459.99, however; due to your loyalty and additional discounts, you will save $260 on this device! The NE2 and Annual Upgrade programs have been retired since the
beginning of 2011. You will not be eligible for these programs after you upgrade.
I also wanted to let you know that I performed a quick analysis of your account and I found you have the best calling plan and features for your wireless needs.
If you would like to perform an analysis of your account, you may go to www.verizonwireless.com and log into the "My Verizon" account attached to the account owner. After you have successfully logged in, you may select "More Actions" link under the "I Want To..." section of the homepage. The "Run Account Analysis" option will be under "Plan."
David, I appreciate you allowing me to assist you with forwarding your email. Again, I recommend also contacting Technical Support to ensure the Network Extender is the correct path. Feel free to reply to this email if you have any other questions or concerns regarding your account. Thank you for your time and for being a part of the Verizon
Wireless family since 2008.
Have a great day!
Sincerely,
Ariel
Verizon Wireless, Customer Service
Internet Response Team
My Response Tue Feb 14 13:48:18 MST 2012:
Ariel,
I did contact technical support which is why I opened this email correspondence. They did the same thing, recommending I pay more money in hopes of finally getting decent service. If you were me, you would understand why that is not only the wrong path but insulting. How many years of buying new equipment while still receiving consistently poor service would should I endure? It's been 2 years already. Giving another several hundred dollars for another set of device upgrades as I have already been doing? No. I think it's time VZW gave me $150/mo worth of good service first. Look at my usage on both phone and it's clear VZW is benefiting and I'm not. My phones are nothing more then cordless extensions with wifi. Texting is intermittent, MMS only works if I turn off the wifi, stand in the right corner of the room, get the text after many retries and then turn the wifi back on, data is wifi only. We can hardly use our 3G phones at home where we spend the majority of our time since we both work from home. I will be seriously considering an alternate carrier if this continues until July. You have my address, you can check if there is a 3G coverage problem in my area. If there is (or isn't) then VZW can provide the appropriate devices/solution as a customer service. I'm tired of paying to test faulty equipment.
Very frustrated,
David Ford
VZW Response On 02/16/12 16:19 - 2 days later:
(Things to notice: Different CSR, ignores email about trying to call because I'm not receiving phone calls reliably, wants me to call and "discuss". In other words, as you will see later, WE ARE NOT GOING TO GIVE YOU ANYTHING.)
Hello David ,
My name is Clyde. I was sorry to learn of all the issues that you are having with your service. I can definitely assist you with your concern. Please call me at xxx-xxx--xxxx ext. xxxx, and I will be glad to go over your options. I will provide additional information below in this email.
I attempted to reach you on 02/16/2012, and did leave a message. I was able to see that you form your previous emails, that you are interested in getting a free Network Extender. When you call me, we can discuss your options for the 3G Extender.
In closing, I was glad to give you my number, so that we can discuss your options for the 3G Network Extender from Verizon Wireless. It was a privilege to serve you! Should you have additional questions, please call me at xxx-xxx-xxxx ext.xxxx, or reply to this email. Thank you for choosing Verizon Wireless!
Respectfully,
Clyde
Verizon Wireless, Customer Service
Internet Response Team
My Response Thu Feb 16 19:09:01 MST 2012 :
Clyde,
I mentioned in my email to please correspond by email as I often miss calls. I can tell by your super positive response that you are going to offer me discounts against purchasing more equipment. I don't know if this is a Verizon programming thing, but discounts are not savings when you are forced to have to make a purchase. I'm only hope the government doesn't catch on to this. "What, you don't like paying 85% tax? You still save 15%!". Perhaps I can Verizon-speak my dilemma. In July my contract ends and I stop paying Verizon $152.00+ a month for service. Sooo... If you send me a 3G wireless extender and that solves my coverage problems, I'll continue to pay Verizon $152.00+ per month. Over one year that will be more the 7 TIMES THE VALUE OF THE ROUTER!!!! And the "savings" will continue on as long as I'm a happy customer. Isn't that a bargain?
I'm not meaning to be factious but offering me a discount is like a crappy restaurant offering coupons for a free meal to compensate for the crummy food and poor service.
Please, if FREE is on the table then I will gladly call you to discuss. Otherwise, hasta Julio (until July). Thanks for at least contacting me,
David
VZW Response 02/20/12 09:25 - 4 days later:
(Things to notice: 4 days later because of "higher then normal call volumes, yet it only took one day, see the end, to send a case closed email. No offer of any compensation or resolution apart from me having to upgrade and pay more money for a faulty service. More impersonal scripted response)
Hello David,
My name is Larry and I am sorry to learn about the service issues you have been experiencing. I am happy to address your request to receive a network extender. Please know, we are unable to guarantee service indoors and this is why the Network Extenders are not offered at no cost. We thank you for your understanding.
We appreciate your business and will be happy to offer further troubleshooting if you call. However, we are unable to offer a free Network Extender and apologize for any inconveniences this may cause.
The Verizon Wireless Network Extender enhances indoor voice and data coverage in areas with minimum or no in-building coverage, allowing customers to get the most of their plan minutes while indoors.
This indoor coverage solution operates with existing Verizon Wireless-branded devices and installation is simple - just "plug and play."
For additional information regarding Verizon Wireless Network Extender visit the following website:
Network Extender
Again, my name is Larry and I am sorry we are unable to offer the Network Extender at no cost.
Because my reply was not prompt, I would like to apologize for the delayed response to your email as we have been receiving a higher than normal rate of email inquiries. We appreciate your business and would like to thank you for helping to make Verizon Wireless the most reliable network in America.
Did you know, most of your questions can be answered with out calling or emailing? Simply visit www.verizonwireless.com/support any time, day or night!
Sincerely,
Larry
Verizon Wireless
Internet Response Team
My Response 02/20/12 15:03:
Ok, well. It looks like I will be canceling my service in July and moving to a better carrier that cares for it's customers. Please forward this email to management as I asked in the beginning for further review.
VZW Response 02/21/12 14:26 - 1 day later:
(Things to notice: Only 1 day response, case closed. No resolution. No concern for losing a customer to due faulty service. Impersonal scripted response.)
Dear Verizon Wireless Customer,
Thank you for your recent inquiry on verizonwireless.com. We are always looking to provide a better experience for our customers, so your opinion is important to us. Please take just a moment to give us your thoughts about your experience.
Just click on the link below to take a quick 3-question survey.
It is part of our commitment to making your wireless experience the best that it can be.
Sincerely,
Verizon Wireless
>Edited internal VZW phone numbers and extensions<
Message was edited by: Verizon Administrator

David, Don't give up. That's what they want by giving you and everyone else who has legitimate complaints the run around.
Send the FCC a complaint. You will get a response. I did after 5 months of getting the **. Please pass this along to everyone, that the FCC responds. They will log the complaint with Verizon and then you can followup with a confirmation number. It took approx. 30 days to receive a letter from Verizon. A few weeks later my issue was resolved.
I think it's time to gather enough willing customers to file a class action lawsuit. It is unfortunate that corporations won't take responsibility with customer complaints/issues unless they are threatened with a lawsuit. We need to hold businesses and their employees accountable. WWW.esupport.fcc.gov/ccmsforms 888-225-5322 email [email protected]

Verizon Wireless Customer Service Complaint

I want to either file a complaint for the horrible customer service I received from a Verizon customer service rep and manager or learn how to file one. I just transferred from AT&T 2 weeks ago and I am already regretting it. I cant seem to find an email to be able to do this. If I dont hear from anyone with Verizon Wireless, I will just let T-Mobile buyout my contract or anyone that wants to buy me out. Kathleen KBG Verizon Wireless Customer Support
Thanks.

Dear Verizon Customer Service
On the 3rd of October I came into the Verizon Wireless-4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21's of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me, mentioning that I should wait for Michael to continue with my application, but due to my limited time, I asked him to continue with the process. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn't happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present.
At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple waisted hours and 43.51$ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee's was such a poor one. In response to the recent incident, I would ask that my account be credited the 43.51$ that I needed to spend on transportation moving back and forth to retrieve a document that was not even used to setup my account. I can send receipt as a prof.
Sincerely, Sonja M

Dear Verizon

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