Dear Verizon: $2.00 "Convenience" Fee - Give Me a Break!

Dear Verizon,
I would like to first thank you for all your services over the last 8 or so years. You have been nothing but a reliable service and in times of complete dissatisfaction your customer service has been nothing but extremely helpful.
I have stumbled across several articles bringing to my attention your $2.00 "convenience" fee. Verizon believes this will reduce their fees for chasing customers who don't pay on time. As a die-hard customer and strong supporter of Verizon for the last 8 years, I have always paid my bill online via credit card. Because of the lack of responsibility held by a minority of your customers Verizon feels the need to punish their entire customer base. Sure you say there are "free" alternatives to pay like in-store payments and snail mail, but then where is my "convenience" discount to use these payment options?
I'm filled with much sadness to watch a company that I've stood by for so long to make such a poor decision. When Verizon first screwed it's customers by removing the $100 cash advance for the "New Every 2" and only giving $50, I still stood by you. When the whole phone community went from "dumb phones" to "smart phones" and everyone forced their customers to pay more money for data plans, I still decided to stay with Verizon. When Verizon decided to remove unlimited data and charge a higher fee for their data rates than their competitors guess who still stood by your side? This guy. And when Verizon failed to bundle data packages into family plans again who stayed with Verizon? Me. With this latest move I can't even begin to justify this undeniably greedy money grab labeled as a "convenience" fee to pay my bill. As soon as the last 2-year contract expires in my family plan I will be jumping ship and taking every last soul I can possibly convince to leave Verizon. Do the CEOs of Verizon not follow current events? Take a look at Bank of Americas attempt for "convenience" fees. Wake up Verizon, the whole world is watching.
Sincerely,
Andrew Welsh

Weth handeled one aspect of your question, I'll address the "refurbished" section.
When your phone (software or hardware) "breaks", you have 2 choices to get your phone replaced. Speak with the manufacturer or the cellular provider. The difference is that the provider can send you out a phone and give you time to send in the old one so you dont have to be without your phone for too long. Yes, you will get a "refurbished" phone of the same make and model IF the provider has any of them in stock. There is no alternate or substitute available. (This is part of the agreement that your cellular provider has with the MANUFACTURE)
If you go through the manufacture for a warranty issue, and they replace the device, you sill still get a refurbished device of the same make and model. (you have to send your phone in first)
Remember, Verizon, AT&T, SPRINT, T-Mobile are all CELLULAR CARRIERS and do not make the phones or the operating systems that are in the phones.

Similar Messages

$2 Convenience Fee? I think NOT! See you later Verizon!

I just heard about a $2 "convenience" fee that Verizon will be charging for paying my bill on line. That's just not very convenient for me, so if it's true, I am taking my business elsewhere. I've been a Verizon customer for over 15 years. I haven't renewed my contract yet, so there's not a **** thing you can do to keep me except remove the fee. In fact, to keep me, you need to REDUCE my bill by $5 per month. How do you like that?
Please pass this along to whomever at your company cares, as if anyone really does.

GOOD BYE VERIZON!
Thank you for making my decision to leave very easy.
Verizon gets over $400.00 from me per month for all of my cell services. Hmmmm! Let's see. That is $4,800.00+ per year. I am sure another carrier would love to have my business.
I WILL NOT PAY $2 PER MONTH JUST TO PAY MY BILL ONLINE!

Dear Verizon - Windows 8.1 update for Lumina Icon/929

Dear Verizon,
Can you please tell me when the Lumina Icon (929) will be updated with Windows Phone 8.1?
We bought two phones from you in June and were told by the sales rep that the updates were going to be released soon, specifically in the summer. Well, summer is gone.
When are the updates coming out?
We are new Verizon customers, and we chose Verizon because of the Lumina Icon and the imminent release of WP 8.1. We're very disappointed in how Verizon has handled this update. If we switch phones, it will not be with Verizon. ATT has done a much better job of updating to WP 8.1. We don't like to be lied to, and that's what happened.
Please, give us a timeline for the update.
Thank you.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement
From the link above. Don't believe anything a sales person or phone rep tells you.
They lie to make a sale.
Good Luck at your new provider.

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

Dear Verizon

Dear Verizon,
I am a 13 year customer. I've never used any other carrier. Over the years I have had issues, but nothing like the last 4 years of my life which i can never get back. For the last four years i have had in order, the Droid, and then the Droid Bionic. For approximately 18 months of those 4 years these phones have worked; no more. The first the touchscreen went bad and i was forced to perform all functions by voice command, which of course had to be repeated multiple times to complete each action.
I finally got the Droid Bionic. The touchscreen worked and continues to work. Great.
No, not great. Because as of a year ago, the phone started increasing an already disturbing rate of disconnect to approx 3 times per 30 minute call. At this point my friends now wait patiently until i call them back. Given the economy, I have been laid off and job hunting with a phone that disconnects multiple times during a phone interview. A rep at Best Buy told me she had returned the phone and been given a refurbished phone that behaves exactly the same.
So my upgrade is available May 8; great, right? No. At this point clearly i am willing to pay full price. Verizon has one phone only since they will not carry the HTC One, the Galaxy S4. Oh wait, its debut is more than a month after other carriers. Wait again, they 'allow' pre orders. Nope, the pre order will not acknowledge the upgrade, even tho charge and ship date is projected to be May 30. They also will not allow the new 12 month payment plan. When I go to the store, their employee states to me 'let me tell you the way it is'. Really?? No, let me show you the way it is.. im out, all the way out. Rep does not care. I went to the new ATT store in the next building, and will be switching carriers and getting my new S4, oh wait, THIS SATURDAY THE 27th. I'm sure all the extremely bad language i am thinking about Verizon is psychically imparted to all who read this. By the way, check the major increase in subscribership for ATT this year.
Next stop.. the attorney general.

Its great to blow off steam. Feels good.
Where you describe the VZW Store and the AT&T store next to each other is like where I live.
If your upgrade is in may then as you said you want to pay full price then a few days more wait cannot be that bad.
It is $650 on the month to month plan plus tax. And it is a global phone (Samsung S4) it gives May 30, 2013 but it can be shipped sooner. However I always go to the Verizon Corporate Store and play with the device first. Then purchase it at the store. Makes returns easier.
And the Attorney General makes good sense. I would take Verizon to small claims court to get money back for the non service costs.
Good Luck

Convenience FEE

Instead of finding new was to gouge your customers with a "CONVENIENCE FEE" of 2 dollars to force us to start using auto pay, why not offer your customers a 5% discount to start using auto pay. I think this would go a long way to entice your customers to start using the auto pay service. All these big companies Verizon included have always done what they can to get new customers, but they don't try to keep them once they have them. Instead of finding new ways of getting your customers money with new fees to invoke on the "AMERICAN PUBLIC", why not find ways for them to save money. I know Verizon is in the business of making money, but many business large and small don't seem to see past their pointy little noses and start look at keeping customers for years to come. Maybe, just maybe, if Verizon would start making some changes to the way they do business and start looking at ways to save their customers money instead of always just finding ways of getting more out of us, then Verizon may start adding many more customers to there list for many years to come.

If Verizon charges this fee, I will do exactly what I did to my bank when they wanted to charge for me to use my checkcard --- I closed my account. I have a few months left on my contract, so in the meantime I will simply have my bank send a paper check monthly, which will cost me nothing (through ING) and will cost Verizon a lot more than $ 2 to process. Oh, and by the way I will not pay in advance as I have done in the past. I will wait until the last day to pay.
I encourage everyone to send paper checks for their bills.

$2 convenience fee

Perfect example of the greedy corporate gouging that's angering Americans to the breaking point. Now they want to charge an extra "convenience fee" to pay a bill??? I pay my bill every month as soon as it comes and now they want to whack me for the convenience. Is this a joke?
HEY VERIZON, there are cheaper alternatives for us out there. I'm sure there are many people like me who will be checking them out. My bet is you'll lose more money over this move than you'll take in. Brilliant!!!
Soon to be former customer

fred4405 wrote:
So I just found some information that Verizon is going to start to gouge us out of even more money, that is if you pay your bill on the phone or online with a Credit Card. From what I have been reading starting January 15th, if you pay your bill with a credit card through the Verizon website or on the telephone, they are going to hit you with a $2 "Convenience Fee". If you set up Auto bill Pay with a Credit Card that fee is waived. I don't understand what the difference is if I have it Auto paid or if I pay it when I want. Also the fee does not occur if you do an EFT from your bank account. If you do not think this is right, contact them and complain about it, maybe if they get enough complaints about it they will do like Bank of America on their $5 monthly fee to use debit card and re-think their decision to gouge us out of even more money.
Yea, I saw that also, I am going to start sending in a check every month, and make them process it the old fashion way. Either that, or I am going to take my $300+ phone bill to a Verizon store every month and pay them in pennies...
I was looking through my bill, and I noticed something else that is increasing. I am not sure if this was ever discussed or not, but this is what I saw:
Notice Of Administrative Charge Increase
Effective 1/1/2012, the monthly Verizon Wireless Administrative Charge
for voice and email plans will increase from $0.83 to $0.99 per line for all
eligible customers. The charge for Mobile Broadband customers will
remain at $.06. For information regarding this charge, call
1-888-684-1888. Please consult your Customer Agreement for
information about rate changes
Has anyone else seen this?

$2 convenience fee and .99 admit. fee

Are you for real ? Being in a rescission , people losing jobs, losing homes, fighting to stay alive ! Verizon, do you think this is a smart move, it will cost you more money to process by mail, than online or phone payments. The taxes on our bills is bad enough to cope with !    THIS CONVENIENCE FEE MAYBE A CONVENIENCE TO YOUR COMPANY, BUT NOT TO YOUR CUSTOMERS, I HOPE EVERYONE WILL GET ON BOARD AND STOP THESE TWO FEES !
MY CONTRACT WILL BE UP THIS YEAR   I WILL GO WITH METRO, FOR $53.00 A MONTH, WE CAN GET FREE, UNLIMITED CALLS, FREE GPS, FREE E NET, AND COVER AREA AS YOUR COMPANY DOES !
NO CONTRACT !   YOU NEED TO TAKE BANK OF AMERICA'S STEP AND DO NOT GO THROUGH WITH THIS !!!!!!!!       WHAT HAPPEN TO CUSTOMER SERVICE

This is outrageous! Pay YOU for the CONVENIENCE of PAYING MY BILL!? How stupid do you think we are? I plan to pay my bill at the Local Verizon store and make such a scene every time I have to go in there that your employees will cringe when they see me come in each month!
So you can STICK your convenience fee. When my contract expires I'm outta here. I can get an Android Phone with UNLIMITED calls, data, and messaging for $45 a MONTH from Straight Talk. And ya know what....NO IGNORANT CONVENIENCE FEE!

Convenience Fee for Online Payment?

What is this that I am hearing about a $2 convenience fee for making a payment online? VZW, say it isn't so!

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-star...
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

Dear Verizon, since you ruined my phone, please take it back

Dear Verizon,
I've been using you for mobile service ever since you were Bell Atlantic. I've been a loyal customer and haven't really asked for anything from you other than your usual good data and voice service in exchange for a fair price.
However, you chose to push out an Android 4.3/HTC update which has effectively ruined my phone. There is no legitimate (e.g. not-a-custom-ROM) way to reverse what you've done, so I'd like you to please take the responsibility for this and allow me to return my phone or exchange it for another model. What do I mean by "ruined"?
- The wifi on the phone regularly "forgets" the passphrase to my work and home networks (about every 1 to 24 hours). It also won't stay connected for very long after I re-enter my passphrase.
- The wifi shows that I'm connected to networks that are no longer in range, and haven't been in range for days.
- 4G service is often about as slow as a 28k modem, when it works at all. This is in areas where I've known it to work reliably and speedily before, particularly at home and work.
- You installed more adware on my phone in the form of apps that I will never use and can't remove. (Which, as far as I'm concerned indicates to me that you claim some form of ownership of this device, so I guess if you own it you might as well take it back. It's weird though, because I thought it was mine).
Since I effectively have no (or at best, intermittent) data service of any kind on my phone, I think that it's fair to say that it's been ruined. If I wanted a data-less phone I'd move back to 1996 and get a Palm Pilot. Oh, and I'm still paying for your wonderfully red map of the United States that you feature on your commercials while receiving little of the benefits.
These problems started immediately after the installation of the last software update, and the phone worked reliably and well for all the previous months that I've owned it.
I've tried all sorts of remedies as recommended on various forums and blogs. None of it helps.
Incidentally, I've never been a fan of custom ROMs because they're unsupported by the manufacturer and service provider which could theoretically lead to warranty issues in the future. But when the service provider and manufacturer are the ones making my phone worse instead of better, then I guess there's no harm in installing a ROM. But I'd rather you just allow me to return the phone.
You know what, maybe I'm being a bit harsh. You can take the phone back and fix it. But if you expect me to waste hours troubleshooting a problem that you've caused then you're out of your minds.
Regards,
Scott

how many times have Verizon reps told you to do a factory reset? from what I'm reading that seems to be their solution for every android issue these days.

IPad 2 -- will Verizon have an activation fee each time the data package is started?

I have an AT&T iPhone. Now with the iPad 2 coming out Friday, I was intending on getting the Verizon 3G version of the iPad 2. However, it is clear that AT&T's data plan is superior since there is no activation fee and the data package can be turned on and off at will. I also was going to go with the Verizon iPad 2 because Verizon's coverage through the Siskyou Mountains between Eugene OR and Redding CA is considerably better than AT&T on the I-5 corridor.
I signed up for Verizon emails about a week ago and have yet to receive a single email regarding their intentions for the iPad 2 costs. So we are certainly in the dark.
I'll line up at the Apple Store on Friday. If Verizon has an activation fee for the data package, I'll get the AT&T iPad 2. If not, then I'll get the Verizon iPad 2.

Not only is their website vague, their employees have no clue about the activation fee either. I called yesterday and the guy I talked with told me that yes, there would be a $35 activation fee every time you signed up if you remained inactive for 3 months or more. He also said that AT&T has a $36 activation. (ovbiously that is wrong.) So I called back today and the woman said that there would be a $35 activation fee PLUS there would be a $15 suspension fee every time I de-activated. I repeated several times that this is JUST for the IPad and only the 3g service. I asked to be transferred to another associate who told me exactly the same thing. So I asked that associate if she could check her computer and tell me exactly what it said about IPad service. What she said was that if you pre-pay with a credit or debit card, there would be no activation fee. Now THAT's more like it. Just to be safe, though, I called my local Verizon store. The woman there also thought that there was an activation fee so I told her what the last lady had said. She searched and searched - she even told me that her computer showed there was a $25 activation fee for pre-paid. She was very nice, though, and took my name and number and is looking into the matter and will call me back. I will post again once I hear from her. I hope someone at Verizon monitors these posts and will get accurate info out to their associates!

Convenience fee/surcharges

So let me see if I understand this. You already charge a surcharge to, "help recover or defray costs of taxes and of governmental charges and fees" (meaning you don't want to bear paying taxes) and now you want to charge $2, :to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online, mobile, telephone) and who choose not to use the other options available to them..."
You greedy ******! My contract is up March 5, 2012. Nope. Not going to renew. You are already the largest carrier in the country...and you feel you need more money from your customers?! I'm done. Trust. Goodbye.

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-star...
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

How to give a page break in alv grid display after 65 lines are displayed?

hi all,
I need to give a page break in alv grid display after 65 lines are displayed on each page...Please help me with this...

hai
give this command beging of the report name... u have to diclar the beging of the report ......
report ( name of the report) standard page heading line-size 200 line-count 65.
ex1.:- report name is rtpm_trl_show_flows
report rtpm_trl_show_flows no standard page heading line-size 200
 line-count 65.
ex:2
report zlpur01 no standard page heading line-size 200
 line-count 65.
type-pools: slis.
tables: bkpf.
selection-screen begin of block sel with frame title text-001.
select-options: s_comp for bkpf-bukrs, " Company
 s_valut for bkpf-budat. " Invoice Date
 S_MTART FOR MARA-MTART. " Material Type
selection-screen end of block sel.
parameters: p_vari like disvariant-variant. " ALV Variant
constants: formname_top_of_page type slis_formname value 'TOP_OF_PAGE'.
data: i_bseg type bseg occurs 0 with header line.
data: vatval type p decimals 2 value '0.15'.
data: xhkont type string value '154000'.
data COM type c.
data: begin of invt occurs 100,
 budat like bkpf-budat, " Inv Dat
 bukrs like bkpf-bukrs, " Material
 STCEG like bsak-STCEG, "name of the companycode
 belnr like bkpf-belnr,
 xblnr like bkpf-xblnr, " Inv Reference
 ebeln like rseg-ebeln, " PO number
 lifnr like bseg-lifnr, " Vendor No
 name1 like lfa1-name1, " Supplier Name
 matnr like bseg-matnr,
 maktx like makt-maktx,
 stcd1 like lfa1-stcd1, " Supplier VAT REG NO
 xamt like bseg-dmbtr, " TAX amt
 yamt like bseg-wrbtr,
 wrbtr like bseg-wrbtr, " Base amount
 mwskz like bseg-mwskz,
 dmbtr like bseg-dmbtr, " TAX amt
 gjahr like bkpf-gjahr,
 hkont like bseg-hkont,
 zamt like bseg-dmbtr, " TAX amt
 wamt like bseg-dmbtr,
 shkzg like bseg-shkzg,
 shkzg1 like bseg-shkzg,
 end of invt.
regard
nawa

Verizon's Physical Damage Fee Policy; Scam??

I am trying to resolve a Verizon "Physical Damage" fee that has been ongoing and unresolved since 2/14/15.
I had two local Cellular Sales reps inspect my phone and found no physical damage. The day before the screen faded and the apps blinked and glitched. They local reps even spoke with a Verizon Certified Specialist for 30 minutes on the phone and he determined that the phone had a defect or glitch. He then spoke with me and said the phone was under warranty and told me that I would receive a box and to closely follow those instructions and return the defective phone.   I did this following the provided instructions. I would also like to add that I reviewed the section on the Verizon website that explains and lists what constitutes Physical Damage that would require a fee. What was wrong with my phone is not on that list. And the Verizon "Certified Specialist" and Cellular Sales employees agreed.
Here is how the problem begins: one month later I get an email with a statement that I would be charged $299 damage fee. And to review the below photo showing the "physical damage". Firs off there was no photo to view. The links were broken. So, I sent 4-5 emails asking to see the photo with the "alleged damage". No response. Then, I called the local store and they agreed it was ridiculous and put in a ticket for Cellular Sales Customer Service. A manger named Ella would be calling me soon......... After 14 days, Ella had not called.
A few days of more waiting, I finally got on the phone with a Verizon wireless rep. She told me that the phone had an external crack on the screen. I told her that was not possible and I wanted to see the photo. I was 100% sure that was not the case, since both Cellular Sales reps would have seen it and I also would have seen a crack. She was able to send me a photo that showed some lines in the upper corner. However, the original problem was a faded screen with blinking display, sometimes with double vision. App Icons would look blurry and double. The phone actually worked other than this glitching abnormal display. There were no cracks. She finally quit calling it an external crack and agreed that maybe it was not an external crack as she first observed, but then stated it was likely from extreme cold since I did not drop it or hit it on something. This is not the case. So after arguing with her for 5 minutes about what denotes "extreme cold temperatures", and "physical damage"I asked to speak to her Manager.
Then her supervisor, Mr. Edmund, in South Carolina, agreed with her earlier observation that there was a crack and said it was an internal crack and could be from cold temperatures just as she had theorized. I told him that if that was the case, folks from up north would be sending them back all the time. He then agreed that has not been the case. So then he theorized that maybe it had physical damage from the way I carried the phone, or moisture inside it froze and caused a crack........
All these different ridiculous scenarios were postulated and put forth, yet two indirect Verizon employees inspected it thoroughly and did not find physical damage, and the Verizon Specialist troubleshot it over the phone and determined the symptoms were a defect unrelated to physical damage.
Well you guessed it, after his circular reasoning got is no closer to a resolution I asked to speak to his supervisor. He would not let me. He said: " you can't speak to my supervisor, but I will give you a $200 credit since you had Cellular Sales reps inspect it and tried to do the right thing." I said: "no that I was not paying any fee since their story kept changing and there is no proof that I caused any physical damage." In fact, three Verizon employees also determined there was no physical damage. He told me I would have to call Cellular Sales and see if they would pay for it or credit me the $299. I would not be allowed to speak to his manager.
So, I tried contacting Cellular Sales. I finally spoke with Ella. She said they would pay nothing and that Verizon handles all billing. She suggested that it was likely damaged during shipment and to call Verizon. Her name was Ella with the Knoxville, TN office and sh,e was extremely rude and could have cared less that Verizon was about to charge me over $600 in bogus fees. I asked who was her supervisor and she said Amanda, but I could not speak with her. That instead Amanda would call me only if she determined it was worth her time to call. Therefore she could not guarantee I would receive a call from Amanda. Guess what, Amanda has yet to call.
Since then I have talked to three more Verizon Employees (Rickey, Jennifer, and Supervisor Brandon). And guess what ............I have gotten nowhere. The first was Rickey who was very polite and told me he would put in a request for the $299 fee to be waived. He told me that he would call me back by 4-9-15 regardless. Well, he never called.
So, I call the Verizon Customer Service line on 4/14/15 and speak with Jenn or Jennifer in the Washington office. She checks and says the request put in from Ricky is pending and could take 10-14 days. I told her that Verizon is going to charge my account by the 15th for $600. After putting me on hold for several minutes, she stated she would go ahead and credit me the $200 that Mr. Edmund offered 2 weeks ago. I told her that was fine and a start, but I would be disputing the remaining $99 as well. Come to find out it is even more than $299 with taxes and other fees. Verizon wants to add this to my normal bill of $300 for a grand total of $635. Thanks for helping out your hard working customers.
Well, if the story could get any worse. Then after putting me on hold for several more minutes, She then returns and tells me her supervisor (Brandon) will not approve the $200 waiver. He says it has physical damage. And he is willing to do $100 instead. I said: "no thanks, let me speak to him." I also asked her if I would be allowed to speak with Brandon's supervisor......or be dined like Mr. Edmund. She said I would have to ask Brandon.
So, I told Brandon the entire story from the beginning. Brandon goes on to admit that the phone was likely damaged during shipment and it was my fault for not insuring it arrived safely and intact.   YEAH THAT IS RIGHT IT WAS MY FAULT. I asked: "how is it my fault?", since I used the package that Verizon provided, which was the same one that the Verizon Specialist on 2/14/15 told me would arrive at my house and I must simply follow the instructions. I followed all the instructions on the box. And Brandon basically insulted me and said: "you are a Human Being and should have used your own box or bubble wrap." "That is what he would do". I said no, I followed the Verizon instructions and did as I was told. And he said: "no Verizon did not make me use that box   I should have been smarter and used a better box and insured it arrived undamaged." He stated that it was up to me to ensure it arrived undamaged.
I also asked how can Verizon recant on the $200 waiver approved by Mr. Edmund and Jennifer. And he said well that was his offer, and Jennifer misspoke and maybe if I call in again I would get a different offer maybe only $50 dollars.   He was going to put it on the record that I should not get anymore than $100 credited. Unreal.
This is the biggest joke ever. I would like for some advice on how to handle this dispute. I contend that the two local Cellular Sales reps inspected the phone thoroughly and found no damage. A crack whether external or internal would have been obvious. The found no oxidation, no physical damage in the form of scratches or cracks (I have had the phone for less than a year). Furthermore, the Verizon "Technical" Specialist talked to them for 30 minutes asking them questions and troubleshooting. He did not find Physical damage. Instead he determine it was a defect and told them and me to send it back since it was under warranty..........and to use SPECIFICALLY use their return Verizon Box.
What are my options? (1) continuing to talk with incompetent employees, (2) cancelling my contract and paying termination fees, (3) taking them to small claims court. One thing is for sure, I will be first contacting the regional supervisors for Mr. Edmund's and Brandon's Regions. I wonder if I will encounter the same rudeness, arrogance, and overall ineptitude.
Is it commonplace for Verizon Customer Service Supervisors treat customers with disrespect and no allow them to speak with their managers? With this kind of customer service, how do companies like Verizon and Cellular Sales stay in business?

Basically, and this is the truth as I see it: Verizon's policies over-ride their agents. Just like with contracts and people trying to get out of them: The wording of the contract supersedes any claim made by a representative, no matter if they are in person, in store, on the phone, in an email or in a chat session. Reps are sometimes quick to pass a customer along, especially in store and face-to-face, and this can lead to "haste makes waste." An in-store rep may believe a customer sincerely, but it is the inspector on the receiving end who makes the decision as to type of damage. Believe me: I have had to send in a defective phone under regular manufacturer's warranty before, knowing it was software related, but fearing they might find a liquid-detector (white/red sticker inside the phone) tripped and I would be charged $299 or more just because some ambient humidity found its way into the device through the Otterbox case. Imagine sending in 4-5 phones in a year.....I was fairly paranoid, and for good reason.

Dear Verizon, can you make great help for me?

Dear Sirs!
My name is Anton, I am from Moscow, Russia. I never used any Apple headseats, and always used android based phones and tablets.
I working in ISP http://seven-sky.net, in NOC department. We are colleagues with you, in some case. My colleagues and friends, apple geeks, always were trying to put me in their side, and buy apple iphone))))
And my wife, Kate, always was asking to buy "normal" phone for her, thanks God, my kids is too young for asking for it too.
And one day I decided to try and buy the apple on my wife's birthday. I can't buy a new phone, only used on local market www.avito.ru.
My choice was iphone 4s 32g, used. It cost 7500 rubles( ~ $190 ). My incomes from all my jobs is about $1700 per month, but we pay credits, and other pays. So i thought , that it was a good price for me.
On avito.ru i found a seller,and bought this iphone. My apple friends told me , that it must be with no aplle-id injected, no password, and must doing reseting and erase with no problem.
All this was OK, and I wait my wife birthday, with "new" black present. But when it was her birthday, I started having problems....
When i insert her SIM card in slot, nothing is happened. It can't register in any network!
I started to checking , wthf, etc... And now i know that this device is locked by you company for use only in CDMA network in USA.
Why I don't check this when buying ? I don't know, I prefer to trust people, idiot.
Of course , seller was cheater, and disappeared at next day.
I start to find a way out, google google goooogle more and more.
I learned a new words - "ESN, JailBreaks, modem versions, SAM, Super Geye...SIM , and other trash. And finally found nice web site .
www.officialiphoneunlock.co.uk - They confirm me, that my phone is locked, and offer me to unlock it for 60 GBP. Idiot once and one more - i have paid them. After 18 days i have got a answer - sorry man and relax)))))
You can check this: https://www.officialiphoneunlock.co.uk/ru/status.php?key=ca2df7707e4cb201e349a97f8b48410f
Am i idiot ? Yes, i am. Sorry about that.
I understand all bussines reasons for you to lock this phone, i hope it was just losted like no-payed on contract, and nobody suffered.
But if you can help me, just for goodwill and in a great exception, and unlock this unhappy gift for use in Moscow GSM networks, I will be very happy and promise you, never repeat that idiotic workflow )). If my old dream become true, and i will visit USA, I promise you, that i will use only your servises!
Please ! DEAR SIRS! You are my last hope !!!
I will repeat that - I am not iphones dealer,reseller, geek, service man and other. I am just a simple man. For example, my hobby is e-bikes , and i have a web site [removed] about it.
[Personal information removed as required by Verizon Wireless Terms of Service
Thank you, for your composure and sorry for my English)))
Message was edited by: Admin Moderator

Thanx, Ann154, for you advise.
But I must be sure that there is no other options for me.
I am scared, that if I sell it to some good person in USA, he can't use it too, because it has BAD/LOST/STOLEN ESN.
I just want it to know.
Look here:
>> Link removed as it contained personal information <<
I have a friends in USA. If i will give it them, like gift, and they will come to Verizon office, and try to activate it. Will it all ok?
Or they will spend a night in police station, because of me ?
Very strange, that there is no way to be sure:
Apple Russia official support said - It's locked, we don't know why, but on carrier.
Verizon support said - It's stolen or lost but it's is ok, you can use it, we don't lock it, please read our Unlocking Policy.
The End)))
Edited by: Verizon Moderator

Dear Verizon: $2.00 "Convenience" Fee - Give Me a Break!

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