Open Letter to Verizon Wireless

Dear Verizon,
     I have been a loyal customer of yours for about 11 years now.  You have been my only cell phone service carrier since I was 16 years old.  You have been able to keep me with you because of your customer service and your coverage areas.  However, I feel that we have just grown apart these last few years.  .
     You see, though your service fees have always been higher than the competition.  I was always able to justify the expenditure because of your excellent coverage, unlimited data plan, and excellent customer service.  There was a time when my phone was broken and I was still months away from getting an upgrade, but you allowed me to do so anyway.  That is great customer service.  I cannot tell you how many times I have been out in the middle of nowhere lost, yet still had service to use the GPS to guide me back home.  That is excellent coverage.  In addition, your unlimited data has provided me with access to the internet and netflix when I could not afford cable which has been extremely valuable.
     However, I just do not think you love me anymore Verizon.  It all started a few years ago when you decided you did not want to provide your customers with unlimited data.  I was able to upgrade my phone to 4G and was still grandfathered in, so you didn't hurt me too much.  Then, you decided that you were not going to honor grandfathered data plans with phone upgrades, which stung all the more.  Now, you have decided that you no longer love me by throttling the data for those of us who are still grandfathered in.  You say it's not throttling, but let's call it what it is, throttling.
     I spoke with your customer service (which as I mentioned has always been 5-star), and I was trying to see what I could do to lower my monthly bill.  To my dismay, I found that I have only two options: 1) upgrade my phone and receive a new 2 year agreement, or 2) buy a new phone with Verizon Edge, either upfront of have my payments spread across 20 months, and pay roughly the same amount as the 2 year agreement price.  Both of these options will cost me roughly the same amount of money that I currently pay.  In addition, I asked if I could keep my existing phone and get the cheaper Verizon Edge plan, but I was told that is not an option.  In essence, to continue to do business with Verizon, I will be forced to pay for a product I don't necessarily need.  I feel like President Obama is in charge of your company now, requiring everyone to buy what he mandates.  There's no freedom of choice, and as a son of a Veteran, I truly value freedom.
     You see, up until now I have been able to justify your high prices for service, coverage, unlimited data... but I just cannot be in this relationship anymore.  I know you've tried to woo me back with "Unlimited nationwide calling and text messaging."  The truth is, I've never used more than 100 minutes on the phone, and I already paid a premium to have unlimited text messaging... and I was ok with that.  To be perfectly frank, what I'm saying is that your new plans suck and add absolutely no value to me.  In fact, I would say your new plans have much less value to me now than before.  I get much less than I had before (as I stated, your "unlimited nationwide calling" adds absolutely no value to me), and my rates will not go down, it's baffling.
     I just wanted to let you know that I will now be acquiring internet, a much cheaper plan with another carrier that has unlimited nationwide calling, text messaging, and enough data to satisfy my needs, and a carrier that provides coverage where I need it.  I will be getting all of these things for less than I am paying you now (and less than I would have to pay with your new plans).  So I guess what I'm saying is that I am breaking up with you.  It hurts me, but I know you care more about your bottom line than customer loyalty, and I can understand that.  I am a proponent of capitalism.  However, I am also a believer in free markets, and I believe (and I think other long-time customers will soon find out) that you now offer an inferior product based on price.  Because of your short sighted plans to raise revenue when the overall economy is down, you will hurt yourself more than you will help yourself in the long run.  I am only telling you that because I care.  It has been a good ride, but I must now leave you before you lure me back in with false hope of ever getting better.
Sincerely,
Paul H.

Amen to this wonderful letter!!!  I have been with Verizon wireless FOREVER!!!  They were wonderful---key word being WERE!!   I can't count how many times & ways I contacted Verizon 2 weeks prior to my phone upgrade date---only to be told each time that I could not upgrade 2 weeks early (my phone at the time was deemed useless).  Had to wait for THE date.  Well, I went to a Verizon store several days before THE date and surprise..... the salesman let me upgrade my phone!!  He could NOT believe that the phone reps or computer "chat" reps would not allow me to upgrade!  Well, I did the upgrade for myself and my son (Samsung S4 for me and S5 for my son).  I almost passed out when the salesman told me how much I owed!!   What shocked me was the "line activation fee" for the 2 phones we purchased!!   WHAT??!!  Line activation fee???   The lines were already activated!!  OMG Verizon----- you are getting to be just as bad as Time Warner Cable!!!

Similar Messages

  • Open letter to Verizon Wireless Management and Customer No-Services

    After more than 10 years as a customer of Verizon Wireless, I have recently encountered several situations that have caused me to begin the process of changing my service provider to another company. Verizon has "zero" loyalty or appreciation of its existing customers; they have poor, and in one particular case, rude customer no-service representatives and policies.
    I purchased a new smart phone for my college daughter. Of course, activation of this new phone required the purchase of a data plan, even though she doesn't need or intend to use data services. (That's fine; I was aware of  this cost even though I believe it to be over-priced). In addition, they also required a $30 fee for signing a new contract. Seriously? Are you kidding me? A fee for the "privilege" of signing a contract with the big, powerful, arrogant Verizon? I don't want a contract in the first place; it is Verizon that wants the contract. They should pay me for signing a contract. I could understand a fee for a new account setup (not really, but it makes a little sense) but a fee for an existing multi-line, long-time customer where the paperwork is nothing more than a mere mouse click of  the "I Agree" button?
    So, the daughter gets her new phone with 24 months of data (for the low, low price of 25 months.... yea right). We take her old phone, which she has had for several years, and decide to use it on another of the lines in our family plan because it has a qwerty keyboard. Now, I learn that I have to sign up for a data plan to use this old phone on a different line. This phone has been in service for several years with no data plan but now I have to have a data plan to use it?  What the **** ??? I only wanted to use the phone for voice calls and a few texts. I have no need for data. This phone, an ENV3, is not well suited for data services anyway. (No, I won't be using this old phone after all.)
    Companies such as yours dream up  junk fees; this one amounts to $1.25 per month additional revenue. They do this as a way of increasing revenue while advertising a lower price, ie advertise $30.00 per month but actually charge $31.25. I suppose they all pat themselves on the back and start counting all the new-found money. The management is so stupid and arrogant that they do not realize what the long-term impact could be. In this particular case, the end result shall be the net loss of $250.00 per month in revenue. I know that you don't care; that is painfully obvious and clear.
    Well Mr. Verizon, you may consider this to be my official letter of resignation. Consider me gone, done, history. I don't need you, your arrogance, or your over-priced services. I currently pay nearly $250/mo to your company for six phone lines, four of which are "very lightly" used for calls and and a few text only. Personally, on my line,  I do nothing but make and/or receive an average of  two  3-minute calls per week. I put up with a lot of crap making my money; I do not have to tolerate any when spending it. I WILL be taking ALL my business elsewhere. Four of my lines are currently month-to-month with no contract. I will be moving these to another provider in the coming week. The remaining ones will be moved upon expiration of their respective contracts.
    Cheers

    Verizon has no obligation to respect your "loyalty." They do, however, have an obligatory fiduciary duty to their investors, hence the "upgrade" fees, "line access" fees, "regulatory recovery" fees, data plan "repuirements", and data caps, none of which are intended to buy YOU anything. They are assessed primarily to provide profits to them and dividends to their investors, along with a source of capital expenditure for their network expansion whose sole purpose is to attract more customers to provide more revenue streams to meet their aforementioned fiduciary duty to serve their executives and investors ever greater profits and dividends. And in this country, that is ALL this wireless game is about. EVERYTHING else, be it customer service, value of service, loyalty or anything else, is secondary. 
    And you think other carriers are any different? Nope. They all are in this for the exact same game, however they choose to play it, plan for plan, fee for fee. Sure, details differ, some plans might look more appealing and for some, prudent shopping around might even net some nominal cost savings, but all in all, they pretty much charge the same fees and require the same data plans, because that's where the big bucks are, and one way or another you will pay them or you will do without (which might be a blessing in disguise).
    I personally don't like this any more than you do, and I would favor strong federal regulatory oversight much as they have in Europe Latin America and Asia, along with homogenized network infrastructure which stimulates competition by allowing easy interoperability of phones and devices irrespective of carrier, but I fear it will be a cold day in hell before we ever see the likes of that here. According Republican thinking, that's just not the "American Way."

  • Open letter to Verizon regarding Tab 7.7 ICS Update

    Note: This is a copy of an e-mail I submitted to Verizon Wireless regarding my Galaxy Tab 7.7 LTE tablet, in order to ensure that Verizon receives the communication and to share the concern with the community which has substantially discussed the issue.  If this violates the content regulations of Verizon's forums, accept my apologies -- I have never been clear on the guidelines. 
    Dear Verizon Wireless,
    The primary purpose of writing is to notify you that I will be withholding 75% of my payment on the data plan for my Samsung Galaxy Tab 7.7, in light of Verizon's degradation of service on this device.  Upon purchasing the device in June, I was told that it would be receiving the Android 4.0 "Ice Cream Sandwich" (ICS) system update.  By that point, ICS had been released from Google for nearly eight months.  In August, Verizon began updating its branded LTE tablets in earnest, but it was not until early October that the ICS update for the Galaxy Tab 7.7 LTE was formally announced.  After a failed update push, Verizon has been silent on any plans for the past two months.  Its response to a discussion on this topic in the Verizon Online Community was to simply remove comments and shut down the discussion without answering any of the community questions.
    Most apps in the Android Market now require ICS or later.  The Google Nexus 7 tablet, a comparable tablet to the 7.7, is now shipping with Android 4.2, a full two major revisions past the version Verizon has yet to deploy to the Tab 7.7.  Additionally, I personally have experienced increasing instability with the tablet, with the network failing and requiring a manual restart multiple times a week.
    At whatever time Verizon successfully updates my device to ICS, I will happily return to paying my bill in full.  Additionally, I am more than willing to discuss this with a Verizon agent to come to a better resolution.  However, given Verizon's current response of ignoring the problem and providing no explanation, and continuing to offer a degraded service below that which was promised upon purchase, I must take this step in an attempt to protect my interests.
    Again, I would much prefer an amicable solution to this situation.  Please feel free to call me on my Verizon phone number to discuss this.

    In regards to this, I'm going to post excerpts of a post I placed in another thread with additional research about update timelines, Verizon's extremely loose interpretation of the word "soon", and the despicable service provided to owners of this tablet, as it relates to the specifics of this thread's topic. I am also including significant additional information relating my attempts to acquire additional information.
    I purchased the Galaxy 7.7 in April this year. Like most (if not all) others, I bought it with the promise of an update to ICS soon. At this time, eight months later, I, like the vast majority of owners, am still on 3.2 (Honeycomb). Honeycomb does not support many of the apps I use, and more developers drop support for it every day, as its device presence percentage drops close to that of Cupcake and Donut (Android 1.5 and 1.6) and has already sunk below Eclair (Android 2.1), according tohttp://developer.android.com/about/dashboards/index.html (This is a direct link to Google's own site, where they publish such information; last sample conducted over 14 days ending Nov 1, 2012).
    ...My local Verizon corporate store is selling the tablet with ICS pre-loaded. This means the software not only exists, but has been successfully deployed to retail units.
    ...The original Droid only took four months to get the 2.1 update, and the 2.2 update followed five months later in August of 2009. Keep in mind, these updates were being developed between these pushes, with 2.2 only being announced by Google in May of '09. That is 3 months from announcement to deployment. ...
    Our Galaxy Tab 7.7's have now waited 13 months since the release of 4.0 by Google and still are not up to date. I'll permit Verizon the few months that they did not have the tablet, but this reduces the delay to "only" 9 months, two to three times longer than it took for other devices to be upgraded. Oh, and we're still waiting on the update. It might be suggested I'm being unfair at this point by comparing a dual-core highly advanced tablet with a much older, single-core phone that came out while Verizon had far fewer smartphones to maintain, so I'm also going to compare it to the Motorola XOOM, a contemporary device with similar hardware and software at release.
    The Motorola XOOM was released February of 2011 as an incomplete project, again with the word "Soon" attached to those missing features. It took 6 months (August) to receive the SD card update. Similar to the original Droid, though, the update was only made available from Google in June, meaning it only took two months for Verizon to deploy the upgrade once it was released by Google. The LTE upgrade came out just a month later in September, seven months after the launch of the tablet. This delay could, theoretically, be pinned on Motorola, but my suspicion is that it originates with Verizon. Android 4.0 took seven months from the date it was published by Google (November 2011) to be released to Verizon XOOM owners (June 2012).
    Galaxy Tab 7.7 early adopters have now waited an extraordinary nine months since their tablet was launched for their "Soon" to be fulfilled, and there's no end to the wait in sight as Verizon actively avoids communicating with their customers on the matter.
    Explanations can do quite a bit to quell customer anger, as can simply finishing the update and publishing it.  We've received neither, and the existence of the updated software on new units being sold adds rather grievous insult to dysfunctional software that has become an injury to those who rely on this equipment to function.  I feel this is paramount to telling us that we, as existing customers, simply do not matter.
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    It was the most insulting, rude customer service I have received in years.  I felt like I was being talked to like one would address an errant child, not a paying customer.  The last time I was treated this way by a cellular carrier, I left them, switching from Sprint to Verizon.  Unfortunately, I am stuck on Verizon at this point due to unlimited data and hotspot on my personal line, and extraordinarily heavy personal usage, but I have no such motivation to have a 3G/4G tablet through them.  I prefer it due to battery concerns, but an extended battery and larger phone are worth the cost of never having to deal with Verizon's spectacularly awful treatment of their tablet customers ever again.
    Even though they're keeping my account, it's shrinking by two tablet lines.

  • An Open Letter to Verizon about Android 2.2 and Fascinate

                                                                            March 12, 2011
    Dear Verizon,
    I purchased my Samsung Fascinate phone from one of your stores last September.  I distinctly recall the sales rep saying that Android 2.2 would be available within the next 2 months.  As everyone knows, Android 2.2 is much anticipated, particularly due to its support of Adobe Flash.  We are now into the second week of March 2011, and there is still no Android 2.2 available.  It is particularly frustrating that Android 2.2 has been pushed to other Samsung Galaxy S phones, but not to the Fascinate.  I believe that Verizon has really dropped the ball on its customers.  Another source of frustration is the fact that Verizon has steadfastly refused to provide any sort of information on when, or if, Android 2.2 will ever be available for the Fascinate in an official, supported form.
    I would like Verizon to do the following:
    1)      Give us an estimated release time (not necessarily date) for Android 2.2
    2)      Inform Fascinate customers on what the technical hurdles are and when and how they should be addressed
    3)      Or, be frank with your customers and tell us you don’t want to be bothered anymore with the Fascinate
    If you want an idea of how badly this whole Android 2.2 non-availability issue has damaged your relationship with your customers, I suggest you log onto your online Forum for Fascinate Users.

    I installed the verizon leaked 2.2. Everything works perfect, including flash. Same UI as we have now. Phone is better in every way. I will include the link so you can do the same. Very easy, don't be scared. Enjoy
    http://forum.androidcentral.com/verizon-fascinate-rooting-roms-hacks/63516-froyo-eb01-faq-plus-stock-unrooted-rooted-downloads.html

  • Verizon Wireless False Advertising on Family of 4 More Everything Plan

    I am trying to take advantage of the heavily advertised $160 family plan for 4 lines 10 GB of data.  I have 4 lines and have upgraded my data to 10 GB.  I need to be enrolled in Edge to get the $25 discount per line to actually get the deal.  Three of my lines are technically not yet eligible for an upgrade.  However, there is a well documented Early Edge Open Enrollment option of which I meet the criteria.  I will paste the criteria below.  My remaining phones were all purchased well before 11/13/13.  The offer is open until 6/30/14.  Whether I try online, or calling Verizon, or going to a VZW store, I am told that even though it appears I meet all the requirements, my lines are not tagged as Edge Eligible and there is absolutely nothing they can do about it. My account is in good standing.  The manager at the store thought it may be due to my being enrolled in One-bill combined billing with Verizon FIOS.  I have since disabled that option so I am on separate billing from each. Still no luck. This is no way to treat customers, Verizon!  You plaster an offer all over television, all over the internet, your web site, and when a customer goes to take advantage of it, the customer is denied the option for no reason and no ability for any of your workers to go into the system and correct the issue.   As it turns out I will probably just wait for my upgrade date so I can keep my phones and sell them on eBay which will be better for me in the long run and worse for you since you won't get my old phone.  For anyone reading this, I have 2 Motorola Razr Maxx's and 1 iPhone 4S.  I can easily sell these for $200+ each on eBay so if anyone is thinking of doing Early Edge, you are better off waiting until your upgrade date and keeping then selling your phones.  For me it means $600+ in my pocket but more importantly $600 less to Verizon which is what they will resell them for.  Verizon, you are too big and too inflexible.
    What is Early Edge Open Enrollment?
    Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
    If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
    To be eligible for Early Edge, you must meet all the following:
    Be eligible for Verizon Edge
    Have had your phone since 11/13/13 or longer
    Return your phone in good working condition*
    The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
    Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
    Last Modified: April 11, 2014

    Thanks mrniceguy for educating me.  I am well aware of the benefits of the edge plan or I wouldn't be trying to enroll. I am angry that they won't let me enroll early and they do not honor the terms of the program equally for everyone. But as it turns out it is the early enrollment that is not a good deal because you have to turn your phone in.  Once your normal upgrade date comes you get to keep your old phone and sell it.  Same deal, pay $25 a month on edge and get $25 back on your plan whether you go early or wait till the upgrade date.  I wanted to go early because I was excited about getting a new phone.  But after being turned down repeatedly and thinking it through, I thought it better to trash Verizon for their policy and point out that patience is better because you get to keep your phone if you wait.  So if I do the math as you say I can either pay zero for the phone on edge and give them my old phone, or I can wait and pay zero for the phone on edge and then pocket $200 per phone that I will sell on eBay.

  • Business received Past Due notice phone call, we dont have Verizon Wireless

    Hi,
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    However I am wondering what a small business can do because I am worried about someone fraudulently opening an account under the company's name and running a past due notice.

    Have them mail the past due notice to your business address.
    However if one of your employees/Officers have a personal account opened under your business with your FID number you may have to send a letter of dispute for those charges.
    Have them send a complete written bill to your attention. That hopefully will clear it up.
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  • Verizon Wireless installer for a wireless card not working. Help?

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    Hi Eddie, and a warm welcome to the forums!
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  • The Verizon Wireless Software Utility App will not oppen on my PC

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        Hi iwillneverusethat- Let's get you up and running! Where was the software downloaded from? Are you getting any types of error messages? I am eager to get to the bottom of this!
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    Follow us on Twitter @VZWsupport

  • AT Commands for Verizon Wireless USB760?

    This cellular modem seems to respond to some AT commands (like AT+CSQ and AT+IPR?), but not other (like AT+CREG?).  Novatel Wireless technical support and Verizon Wireless technical support have not responded to my queries regarding what AT commands ARE supported by the modem.  I tried AT+CLAC, which is supposed to cause the modem to list all supported AT commands, but, surprise, that command is not supported either.  Can anyone point me toward a list of the AT commands that this modem supports?
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    I know this is an old post but for future researchers, these are the commands to reset the USB devices used with VZAM.  These are to used with great care as you could mess up your device if entered incorrectly.
    When you open it again it will rebuild the proper files and should resolve this concern.  
    *Note: The commands must be typed precisely as shown or it can render the device unusable if customer gets it wrong have the exit the window and try again.
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    3.  Type ATZ and then click the Enter key (it should then respond OK)
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  • Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

    Has anyone else signed up for home phone service over Verizon Wireless?
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    The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out. 

        Hello KeyGroupGJ!
    Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
    Christina B
    VZW Support
    Follow us on Twitter @VZWSupport

  • Verizon Wireless is About to Cost Me a Home!!!!!!!!!

    This is EXTREMELY frustrating and I'm about to lose the home I really want to buy.
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    When I discovered the collections on my credit bureaus. I immediately checked my bank account dating back to last summer and it shows the payment POSTED clearly saying "Verizon Wireless Bill Pay" etc.... I called recovery the next day after being transferred 3 times and wait times totaling 43 minutes while I'm at work. I explain my long story to the rep and she asked me to fax in the bank statement that shows it cleared and she said they'll call me within 48 hours (this was last week. I faxed it immediately and also attached a blank check to show it's my account (accounts numbers match).
    Of course I didn't get a call back so I called them on Friday to get an update because the realtor, the mortgage lender, the seller and myself are all waiting on this. There are no updates and the rep asked me to call back Monday. This is after I had to explain to whole entire story again. After explaining the story each time, the rep always tries to fix it even though I adamantly tell them they can't fit it and just to check the notes and give me an update.
    Fast forward to Thursday and two more phone calls, two more times of explaining the story to new reps, two more supervisors, I STILL haven't had a resolution yet. Now they're asking for my full credit card number to search the payment. WHY SHOULD I GIVE MY CREDIT CARD NUMBER AGAIN WHEN THIS IS NOT MY MISTAKE AND IS VERIZON'S MISTAKE????? I made the payment, it says it clearly on my bank statement, my bank will back me up on this!! I'm about to lose the home I want to purchase because Verizon lost my payment! I want this escalated to someone that CAN help with a sense of urgency since nobody else seems to care that Verizon's mistake is about to cost me a home. The rep told me to email the "Contact Us" link on the website. Are you kidding???? THat's how I escalate to someone higher up? To email a general email address that thousands of other customers are emailing?? Unacceptable....
    I have been given 3 days to get this cleared up or I lose the bid on the home. If that happens, this WILL become news. If they cannot locate my payment after over a week, I don't think they will and I will lose this house. Even if I lose it and apply for another home, these collections WILL still show on my credit bureau and I'm still screwed over by Verizon. Desperate cry for help online...is there ANYONE that can actually help or did I just waste a week and lose a home? If this remains on my credit report and I can't get a mortgage, then this WILL go viral online and make news. It's only fair I get it credited and it gets removed from my credit report. I've sent in a bank statement, a screenshot, a blank check showing matching account numbers and now they want my credit card number. This is completely unacceptable and people need to be aware of this...

    http://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text
    First off the non payment to verizon was indeed correct. You admit this in your post.
    Secondly, correct information even if paid in full will stay on your credit report for 7-10 years. Any subsequent posting to the trade line will again make it show longer. Read the link it is the law.
    Your state of residence may have credit reporting laws similar to the Federal Law.
    A mortgage lender can in most cases overlook certain debts that have been paid. It varies from lender to lender. I know a couple that had a electric company bill posted on his credit report, not a big invoice just $90 the electric company never sent the invoice after they moved or the post office did not forward it. In any case the bank only needed a letter from the creditor stating that the invoice has been paid in full.
    They received their mortgage and the credit bureaus show it as paid.
    However verizon wireless will not be able to assist you with such documents because of just where and who in this large company can produce the document you need? And they will not remove the information from your three credit bureaus. The information that you were late, or went to collections, or charged off is factual so it will remain.
    When we bought our home we had the credit union give us an advanced copy to see where we stood. They even said they would use the report from the best one we liked. Needless to say we have no negative dings so getting mortgage and personal lines of credit are no problem. You have to watch your report very carefully and often.
    I know that is no comfort to you now. The good part about this is *IF* because of Verizon's not reporting properly or it being in error that could have been fixed, you can get a lawyer and sue for three times the amount of the mortgage you lost due to their error. However if the information is correct be it paid or unpaid the black mark will stand.
    Good Luck

  • How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

    (link removed)
    Let me start at the beginning…
    I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty.  I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
    On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
    Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted   I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
    So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
    I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
    Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
    On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
    Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
    So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
    March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
    I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
    Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
    I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
    Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
    Mr. Brian (removed) & Verizon Wireless,
    My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
    Regards,
    Reginald (removed)
    Edited as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

        Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
    Sheritah_vzw
    Follow us on Twitter
    @VZWSupport

  • Verizon Wireless Customer Service Complaint

    I want to either file a complaint for the horrible customer service I received from a Verizon customer service rep and manager or learn how to file one. I just transferred from AT&T 2 weeks ago and I am already regretting it.   I cant seem to find an email to be able to do this.  If I dont hear from anyone with Verizon Wireless, I will just let T-Mobile buyout my contract or anyone that wants to buy me out. Kathleen KBG Verizon Wireless Customer Support
    Thanks.

    Dear Verizon Customer Service
    On the 3rd of October I came into the Verizon Wireless-4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21's of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me, mentioning that I should wait for Michael to continue with my application, but due to my limited time, I asked him to continue with the process. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn't happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present.
    At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple waisted hours and 43.51$ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee's was such a poor one. In response to the recent incident, I would ask that my account be credited the 43.51$ that I needed to spend on transportation moving back and forth to retrieve a document that was not even used to setup my account. I can send receipt as a prof.
    Sincerely, Sonja M

  • How can I reach a person with Verizon Wireless

    Due to Hurricane Sandy I have a bill payment problem.  I called my bank this morning to see if they were open.  They were.  I drove to the bank to make a deposit and they had already closed so I could not make the deposit.  Tomorrow is a wait and see.  I may not have power.  That wouldn't prevent me from making a deposit.  If my bank is closed due to no power and I can not make a deposit what will happen with a payment I made via phone using my checking account information already saved in the billing part of Verizon Wireless.  I always make my payment either via computer on-line or by phone.  Always using my same checking account.  I knew I could get to the bank the next morning (today, Monday, November 29th) and there would not be a problem.  I even went to my checking account and checked on line.  The Verizon payment which would show up as an ACH (I think I got that right, I don't have my checking account open and in front of me right now) payment and indicate it was to Verizon Wireless was not on my account yet.  My concern began to grown as the storm is causing so many closures.  Tomorrow the bank may be open, I make my deposit, and no problem.  I wish I had the security of speaking with someone from Verizon Wireless since this is something I've never encountered and hopefully never do again.  I am a worrier.  I try not to worry about things I can not do anything about. Considering that my cell phone was my only contact once power goes I wanted that security or I would have waited and done things in the opposite and normal order.  I do not know how and have not been able to reach an actual person with Verizon Wireless.  I am hoping someone else will have the answer to my question and know how to reach a person.  I would then stop worrying.  I have been a Verizon Wireless customer for about ten years and I have four cell phones on my plan including my father who lives alone in Groveland, FL and was nearly killed in a tractor accident a few years ago.  He did not have a phone.  I have gladly provided him with one and I don't want to jeopardize my wireless account.  That is why I am so worried about this.  He is worried about me up here in this storm and I am always glad to know I can reach him to check on him since he lives alone.  Verizon Wireless provided the security I needed for myself, my father, and my son.  Any help would be greatly appreciated.
    Sincerely,
    Must have cell phone family - Janice

    Hi Ebru,
    Subsequence results are actually stored in their own resultlist container within TS.Sequencecall, which is accessible through the following statement:
    Locals.ResultList[step].TS.SequenceCall.ResultList
     where step is the index of the sequence call step. This resultlist is structured in the same way as the main resultList array. You can also access your subsequence directly from the sequence file container if it is in the same sequence file as the main sequence.  Navigate to this reference using the following:
    RunState.SequenceFile.Data.Seq[sequenceName]
     Using this reference, you can access the containers for each step's result container.
    Hope this helps!
    Al B.
    Staff Software Engineer - TestStand
    CTA/CLD

  • How do I contact corporate about Verizon Wireless store scamming me?

    Hi all,
    On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
    I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
    1. I had 14 days to get out of this mess.
    2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
    3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
    This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
    They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
    1. The device was free;
    2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
    So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
    In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
    Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
    I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
    This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
    I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
    The ball's in your court, Verizon. What will you do?
    (receipts attached for your reference)
    >>Attachments removed as they contained personal information<<
    Message was edited by: Verizon Moderator

        Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
    I will reach out to you via Direct Message in order to get more details from you.
    I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
    I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
    TamaraH_VZW
    Follow us on Twitter @VZWSupport

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