Defective 9320 : Under repair with Redington Pune Service Center for past 4 weeks

The camera of my 9320 stopped working after 3 months of purchase. There was a problem with other features too and I could not take the incoming calls sometimes.
I want to take up the issue with BlackBerry. Can anyone guide me about the email ID / other contact details for registering the complaint with Black Berry. Their website does not have any link for registering complaints.
Please help.
Jaysap2

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your existing channel...even if it is they that you actually wish to complain about. As per all contracts between all parties, you have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
You also might find some links on the primary RIM "contact us" page of their corporate site. I'm sorry that this answer is not what you wanted to hear, but it is how the support model works, and all parties are contractually bound to it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

After formatting iPod to NTFS and restoring back with iTunes, the player works for two-three weeks and crashes afterward. It then requests to restore it through iTunes.

After reformatting iPod to NTFS and restoring back with iTunes, the player works for two-three weeks and crashes afterward. It then requests to restore it through iTunes. When connected to iTunes, it sees it in the restore mode and also asks to restore the iPod. It happens over and over for the last months. What could be the problem?
iPod Classic 80Gig.
Thanks in advance.

Dear planb77
Thanks for a reply. iPod does not support ntfs - you're right. that means it will never work on that. While restoring ipod using iTunes, itunes reformats it no matter what filesystem is there. So the issue is not that. ipod is now on fat32 and it works for a certain period of time, but then crashes and asks to restore through itunes. Resetting/restarting does not help.

Why should users in Korea go to service center for request of bumper?

As far as I know, users in USA can request Apple to send bumper through application.
But the company called "Apple Korea" tells users to walk to service center for bumper and they just provides only black bumper!!
And you should wait for 1~3 weeks to get the bumper. Definitely you should walk to service center again to get the bumper....What the ...
What makes us more angry is that the company, "Apple Korea" sells other same bumpers in apple store of online site. The bumpers are not only black...but also green, white...
I am very doubtful that the company,"Apple Korea" is really a company related to Apple. Why do they do differently about CS???

It's unlikely anyone here would know the answer to your question. This is a user-to-user forum and Apple does not answer questions. You really have two choices.
1. Call Apple directly and ask
2. Send feedback to Apple by clicking on this link:
http://www.apple.com/feedback/iphone.html

I have a MBP with service center for last 21 days. The issue is device doesn't boot up. They are replacing part by part logic board, hard disk, wires and still they need more time. No confidence over there service wing. How to get MBP replacement?

I submitted my MBP 2012 model to service center on
1. August 12: They reinstalled OS. Took it back on 13th evening
2. August 14: They did some hardware check and reinstalled OS. Took it back on 20th evening
3. August 21: Stil with service center, they are investigating
What service they are providing.
Very bad experience with apple.

After august 21:
They changed logic borad and told me that HDD is fine.
After few days I called back they told me HDD is faulty.
I do not know rather they do not know what is the issue.
Thats why I want complete replacement of MBP.
Then they say about policies.
I want to get MBP replaced, as the warranty has expired on 28th.
I do not know whether they can resolve issue or not
The super advisors from apple team are also co-ordinating still it is taking too long.
So my question is I need a repacement, How to get it?

No Service and warranty support from Lenovo in the Service Center for K900... HCL Touch Jalandhar.

I recently bought this phone on 25th day of Octuber 2013. And 17 days earlier while using the phone it suddenly restarted itself then never detects any sim card. After that I checked the sim card, cleaned it with a cloth and reinserted it in the phone but the phone didn't detects it, also tried other sim cards but no sim was detected in the phone. Then I made a call in the Lenovo smartphone customer care and I told them about the problem in the phone and they gave me addresses and numbers of two service centers; first in Chandigarh and second in Jalandhar. Jalandhar was the nearest SC for me, so I visited the authorised Service center of Lenovo in Jalandhar city "Logic Computers C o HCL Care" then I gave the phone to their technician for inspection. After throughly inspecting the phone he announced that the phone's motherboard have to be replaced wih the new MB as the sim card slot is not working. Then they returned my phone and told me that the complaint for this handset is registered with them and I will be called whenever the motherboard reaches the SC. Now its already 16th day from the day I registered the complaint but I didn't received any message or call from the SC; instead I called them twice and they just have one answer that the complaint is under processing in the system and the part is not available in the company. They also told me that it might takes an month or never be repaired as the company is very irresponsible for after sale service support. Sol there's no support and warranty for the Lenovo Smartphones in India. It was my first Lenovo product and it just failed to prove that they worth the cost. If Lenovo Support really exist in India please replace or repair my phone as I had spent Rs 24000 over it. My complaint number is SRIN0701404240002; the complaint is registered by "Vaishnav Anand". Please prove yourself or I will spread all about your Bad Service Support all over the internet and registered a case against you in Consumer Court. Thanks

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

I sent my mbp 15" to the service center for a dead pixel. they changed the screen but now, I get notified that I need to restart my mbp and now, I just hear 3 beeps and it doesn' turn on.

I sent it to the service center last month to be repaired. It was running fine and it was perfect except for the dead pixel. Today, I got it back. They changed the screen. When I got home, I opened it and it was running fine until my screen darkened with a message telling me that I need to restart. And I turned it on again, and after a few times of black screen and restarting, it won't turn on and it beeps 3x when I try to turn it on. It became worse after the dead pixel repair. My question is what is the problem with my mbp? And how long would it take to get repaired because I'm a collge student who really needs a laptop.

When it beeps 3 times, it means that it's the RAM. now we have two scenarios here :
1 - The RAM is Dead and needs to be replaced
2 - The other one is that during shipping and all the RAM might have been improperly seated, you need to take it to the service stores and they would reseat the RAM for you and that will be an easy fix. but if the RAM is dead then they would replace the RAM if your MBP is still under warranty.

über problems with Z10 for past two weeks.

Hi there
For the past two weeks I've been having major problems with my Z10. I started noticing that my Whatsapp messages were coming through, but not making a sound. I reset and set the notification settings again, but still no luck. I figured since it was a 3rd party app, I'd maybe need to reinstall it. But then I also noticed that my text messages weren't coming through. Then some of my notifications (Facebook, Text message, Whatsapp and email) started staying "unread" even after I'd read them and even marked them as read. In fact, in desperation I even deleted the one text message thread, but it was still showing in my HUB. When I clicked on it it just showed blank since there was no longer a message there, but it wouldn't "disappear" from the HUB. Also, emails come through, but there is no sound or unread notification and I only see them if I check through the "read" emails in the HUB.
The only thing that helps for this is when I restart my phone - then all my texts come through, notifications work fine and everything is dandy - for about half an hour, then the same thing starts happening. This is really annoying, because I have to restart my phone several times a day to make sure I don't miss important messages (which has happened during this time).
Last week I wiped my phone and restored an update from 2 weeks earlier (when the phone wasn't giving problems), but once again it only worked for an hour max, then it was back to the same old problems.
I'm really frustrated at the moment, because what good is a smart phone to me if all it can do is make and receive calls? The ONLY things working properly at the moment (as far as I'm aware) is BBM and making and receiving calls.
*desperate*

Hi there
For the past two weeks I've been having major problems with my Z10. I started noticing that my Whatsapp messages were coming through, but not making a sound. I reset and set the notification settings again, but still no luck. I figured since it was a 3rd party app, I'd maybe need to reinstall it. But then I also noticed that my text messages weren't coming through. Then some of my notifications (Facebook, Text message, Whatsapp and email) started staying "unread" even after I'd read them and even marked them as read. In fact, in desperation I even deleted the one text message thread, but it was still showing in my HUB. When I clicked on it it just showed blank since there was no longer a message there, but it wouldn't "disappear" from the HUB. Also, emails come through, but there is no sound or unread notification and I only see them if I check through the "read" emails in the HUB.
The only thing that helps for this is when I restart my phone - then all my texts come through, notifications work fine and everything is dandy - for about half an hour, then the same thing starts happening. This is really annoying, because I have to restart my phone several times a day to make sure I don't miss important messages (which has happened during this time).
Last week I wiped my phone and restored an update from 2 weeks earlier (when the phone wasn't giving problems), but once again it only worked for an hour max, then it was back to the same old problems.
I'm really frustrated at the moment, because what good is a smart phone to me if all it can do is make and receive calls? The ONLY things working properly at the moment (as far as I'm aware) is BBM and making and receiving calls.
*desperate*

Errors with Fixpack or Service Pack for Crystal Reports 2008

all,
I am trying to update Crystal Reports Server 2008 since I understand that there is some security issue: SAP BusinessObjects Crystal Reports Server CMS.exe Remote Code Execution Vulnerability
I downloaded twice CRSRV03_0-10008663.EXE and the first download is 670.494 kb the second time is 517182 kb... something is wrong with SUPPORT PACKAGES AND PATCHES server at SAP....
I ran CRSRV03_0-10008663.EXE and there isn't a setup.exe in this package and the downloads contains problems and some CAB are not being unpacked...
I never patch CRServer2008 and I wonder if I need to install the previous packs or patches and where I can download the service pack 3
Thanks
Rg

Hi Bob,
Here is an article which will give you a clear idea of what runtimes you need to install on your web server.
[http://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567|http://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567]
[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm]
i would suggest to install the latest runtimes (sp6 in case of CR XI R2)
- Bhushan.

I want to cancel my annual subscription. I have tried calling customer service people for past 2 days but no response.

I have tried to contact customer service of Adobe systems to cancel my annual subscription but no response.

Moving this discussion to the Adobe Creative Cloud forum.
Mahendrap25180577 please contact our support team ay Contact Customer Care to cancel your membership. You must be logged into the account associated with your membership on http://www.adobe.com/ to be given the correct contact options.
You can find additional details on how to cancel your membership at Cancel your membership or subscription | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

I receive many e-mails with zipped files. In the past few weeks I can no longer open them as I used to. I get a window welcoming me to the Application Loader. ( What is an Application Loader?) It says I need my iTunes Connect login, but when I try my

I receive many e-mails with zipped files. I can no longer open or unzip my files. A window welcoming me to Application Loader drops down. It prompts for an iTunes Connect login, but will no accept my iTunes login. I have no way to open or unzip my files. Help!!!!

Application Loader, unless there's another one I'm not familiar with, is part of the iOS SDK. That have usurped the .zip, or you may have removed that application but your Mac is still holding onto the mapping of Zip files to that application. Select a .zip file in Finder, Get Info, and go to the Open with section. Select Archive Utility and click Change All. That should fix the problem.
Regards.

I have a sonos music system that does not yet work with Lion and will not for about 3-weeks. I need to uninstall lion and go back to snow leopard, how do I do that?

I have a Sonos music system that is not yet compatible with Lion and will not be for several weeks. How do I uninstall Lion and go back to Snow Leopard?

While we all have MacBooks only a few have Lion. There's a Lion Support Community. You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion

What to do - service center broke MBA and refuses to repair

I brought in a ~1.5 year old MBA (outside of warranty) into an authorized service center for replacement of the hinge. I originally was under the impression that I would be paying out of pocket for this, and needed the repair done in a timely manor, which is the reason I brought it to this service center and not an Apple location. I was told the issue was a known defect and that the hinge would be replaced free of charge. A left the computer overnight and had the computer was available for pickup the next day. I brought the laptop home, turned it on, and noticed there was no sound. While the computer would play the boot chime, it thought there was constantly a headphone plugged in, and would not play any sound using built in speaker (headphones did work).
I brought the computer back and explained the issue to them. I explicitly asked the tech if there is anything I could have done to have caused this issue, to which he replied that it was "definitely entirely his fault." They replaced a few minor parts over the course of a week and a half (sound board, connectors, etc) but the problem persisted. After a lengthy wait (they had to talk to Apple tech) they said that I would be forced to send the computer into Apple and have them complete the work. The price would most likely run $300, of which I would be responsible for. They claimed that the issue was "most likely not caused" by them.
Aside from taking them to court, what are my other options? I have reinstalled the OS (both from original DVD and Snow Leopard disk) with no change in problem. I do use sound quite often, and not having it available to use is beginning to become a relatively major issue.

Please please call Apple care. Since you took the computer in for service at an Apple Authorized Repair center and they fixed it for free which means Apple paid for it. This also Qualifies you for 90 day extension on the warranty. Trust me I've been through this before also. If you don't like the repair centers way of doing business tell Apple you want to send it in to them for the repair they will send you a box and you send it off to the. This repair should not cost you anything and should be covered under the 90 day extension. You may have to put up a fight but remember you left a repair shop with one problem fixed when they caused another.

Service center not getting approval from Sony India

Dear Samuel, First of all thank you for your concern about my issue. The problem is still unresolved. Today also i contacted the service centre but again the same replay " your work is rejected by the sony". This is the 5th sony mobile am using and now I am planning to approach consumer court. That is the last thing I can do for this genuine case. Thank you

I have purchased Zperia Z1 on exchange basis from Sony authorized service
center (Madonna Electronics,MG Road,Cochin) on 04/03/2015. Previously I had
Zperia ZL and due to mic complaints service center suggested upgrade. But
after purchasing Z1 and using 3 months I noticed mic problem in Zperia Z1
too (person on other side couldn't hear me).
So I submitted the device on 25.06.2015 for service and till now it is not
repaired.
From the service center they told me that your work is not approved because
whenever they try to create job it is automatically showing out of
warranty. That is eventhough the mobile is in warranty,site showing out
warranty. Service center has explained this issue to SONY INDIA but not
getting reply from SONY INDIA. So from their side they are unable to do
anything unless they get permission from Sony India.
So today (28.07.2015 at 11 AM) I contacted toll free number and talked with
customer care executive and we had conference mode with Mr. Jefrin from
modonna electronices.
Later getting enough information from Mr. Jefrin customer care executive
directed the call to one of the Manager in Sony India and I raised the
issue to him. Later the Manager called the Madonna electronics and one Mr.
Ajmal explained the technical issues to the Manager.
Finally the Manager told me to write a mail regarding the issue. I forwarded the same letter hope they will solve it

When they donot replace it by new phone then why the service center say that you will get new i phone .they take good chages for even for old one

I send my s4 for repair the i phone service center say thar they will replace it by new phonr .i think this is not right .this way they are mis guideing .

Are you referring to the use of either a new or refurbished phone as a warranty replacement? That is spelled out in the warranty, and is common practice in the electronics industry world-wide. A refurbished unit has been repaired/reconditioned and fully tested by the factory, and carries the same warranty as a new unit. I have yet to see a refurbished Apple product that did not look almost brand new with the complete packaging and instruction materials. Most refurbished units are customer returns because they changed their mind. These units go back to the factory for testing and cleanup, but cannot be sold as new even if they weren't used.
Or, are you saying that you expect your phone to be repaired instead of getting a replacement phone? I am not aware of any company that sends phones back to the factory for repair and makes you wait for the work to be completed. You always get a replacement phone instead.

Defective 9320 : Under repair with Redington Pune Service Center for past 4 weeks

Similar Messages

Maybe you are looking for