Define a default destination on CME B-ACD AA

Question

Hi,
we have a CME B-ACD configured with an Auto Attendant prompt menu and then two hunt-group options.
The problem we are having is that when calling from certains old analog phones the system doesn't recognize the inputs ("1" or "2"), so the call is not forwarded to any of the hunt-groups and the Auto Attendant prompt menu keeps playing on loop.
Is there any way to configure a default destination when no option is pressed after a defined timeout?
I attach the config.
Thanks,
Isaac.

Answer 1

Hallo Oscar,
when u need calls to be directed to the huntgroup without waiting for the callers input, u need to configure param-drop-through-option, under the the call queing section.
But u will need to change the voice prompt that tells the callers to press a number to reach a call agent with another that has some kind of advertisement.
The voice prompt is to be given a file name "en_bacd_options_menu.au"
Read the "Setting Up Call-Queue and AA Services" section in "Cisco Unified CME B-ACD and Tcl Call- handling applications" .
get the book from this link.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40tcl.pdf
check out this configs
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt1 7597
param aa-hunt2 7598
param queue-manager-debugs 1
param number-of-hunt-grps 2
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 7599
param max-extension-length 3
paramspace english location flash:
param drop-through-prompt _bacd_options_menu.au
param second-greeting-time 1
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 60
param voice-mail 598
param service-name queue
service aa1 flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param drop-through-option 2
param handoff-string aa1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 7598
param max-extension-length 3
paramspace english location flash:
param drop-through-prompt _bacd_options_menu.au
param second-greeting-time 1
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 120
param voice-mail 598
param service-name queue
since there is no option of choosing huntgroups, u will need to create a second incoming dial-peer for the second huntgroup. in that scenario u will be having 2 pilot numbers each directed to a particular aa service, i.e aa and aa1
Good luck.
Symon