Degradation in speed but BT seem to think it's cor...

Hi all, had a phone call from Paul at BT Ininity today with reference to my query about speed.
Please allow me to give a little history first.
Infinity Installed (Cabinet roughly 500 yards away).
Speed was 39.3mb
Stayed like that for a while.
BT offeed the free upgrade to a potential 80mb connection. Took that option.
Speed 45mb
Started to slow, but took no notice as it's usual I sppose to fluctuate.
Recently and for at least the last month, average is 32mb
When I check the BT Infinity website, it says that for my line, I should get 59mb
BT called today to say that the profile is 34mb and hasn't fluctuated for over a month. And that this is the speed I should be getting.
Well, no. It was higher, much higher.
I was also getting alost 20mb upstream. Now it's 12mb
So who is right? I would expect a 500 yard run to the cabinet woulnd't take out almost 70mb (potential) speed.
Best to all.
Andy

Thanks for this information. I do know though that we are definitely on copper. Also, we did have speeds on installatoin of 39mb+
It stayed at that speed for some months (about 6 I seem to recall) before it slowed.
I called BT again today and they have now run some more tests and think that the original support crew might have made a mistake. They say I should be on 57mb mnimum. I'm only getting 32mb.
So they are sending an Openreach engineer out on the 18th to investigate. I will keep you informed on what they find... if they tell me that is.....

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I have been a BT customer for almost 4 yrs now, with little or no issues during my time with them. Until now!
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Degraded Upload Speed With Netgear R6300 - Help Pl...

Hi,
I changed my router for BT Infinity from the Home Hub 3 to a Netgear R6300 and have suffered a degradation of the upload speed.
Previously with the BT Home Hub I was getting 16 mbps upload but after changing to the Netgear R6300 I am getting 12 mbps upload. Changing back to the BT Home Hub 3 restores the upload speed to 16mbps.
There was no degradation of the download speed with both the BT Home Hub 3 and the Netgear R6300 giving 74mbps.
To setup the Netgear R6300, I allowed the Netgear Genie to detect the internet and offer me the WAN type and login options. It automatically selected WAN Type of PPPoE and I then entered the usual login details of
UserName = [email protected]
Password = BT
After selecting these options and exiting the Netgear Geniie to go back to the internet it was all working but with the degraded upload speed.
Is there something I need to manually configure in the router to get the maximum upload speed for my connection?
Any help most appreciated.
Rgds
Black Hole

Disable it and see how much faster your uploads are.
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