Delivery cancellati​ons

On October 22nd my fridge died and I went on line to purchase a new one. Hassle free with delivery date of Monday October 27th. CC charged and while it was a pain to have to wait a week it was livable. On the morning of the 24th got a text meassge to call and was told delivery would not be until November 4th. Spoke to operator saying that my CC would not be charged until delivery despite me looking at the charge on my screen. Was told take in or leave it, you dont like it too bad. Asked to speak to supervisor who was rude, dismissive and arrogant.
I find it incredible that in 2014 that Best Buy think it acceptable to take your money and then leave you for two weeks without a major appliance. Cancelled my order, now will have to wait for CC refund and rest assured will be my last experience with Worst Buy.

Dear 914liam,
You are absolutely correct. That type of language should have no place in our interactions with our customers. I apologize for any lack of professionalism you were shown in your conversations, and that it ultimately resulted in your decision to cancel your order altogether.
Occasionally, we can experience inventory constraints or scheduling conflicts after orders have been placed. This might explain the communication you received. Regardless, you should have been provided information as to why this happened in your phone interaction with our support team. When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled. If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. For estimated timeframes for common payment methods, please visit our Cancel Your Order page.
Your feedback has been documented at our corporate level for coaching and training. I hope you will reconsider shopping with us in the future.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
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