Desktop Address Correction slowdown--problem solved!

Just an FYI to any users who have encountered an incredible slow-down in Address Correction processing (we use Desktop, but may apply to any Postalsoft platforms); we finally figured out what was the cause: the new Internet Explorer 8.
For some reason, when we updated to IE8, it caused a conflict with CASS processing. Re-install IE7, delete IE8, and you should be back to normal processing speed. Hope this helps!

Tony and Dawn,
I haven't heard of any issues with the latest version of DeskTop or Business Edition other than the IE8 thing which we've seen cause several issues. Even just reading some of the IE8 reviews don't seem very favorable and most that I've read say not to install IE8 until all the bugs have been worked out.
At any rate there was a change in DeskTop and Business Edition 8.00c on how the memory is looked at. In prior versions we only looked at physical memory which was incorrect. At this point the software will warn you if you don't have enough memory to load if you have the option turned on "stop assigning if out of memory". This is a good indicator that you don't have enough contiguous memory. This is not to say that you don't have enough memory on your machine but you could have other applications running that are using up portions of your ram.
DeskTop and Business Edition require one whole chunk to be able to fully load the directories. You may get the warning that you don't have enough memory but some of the DPV dirs may still load and it will still process at a decent speed. If you have plenty of memory, don't have IE8, and still having issues you may want to look on your machine to see if there may be another cause. Alot of times I see programs running at startup or in the background using up memory when not needed. If you are not sure how to check this you may want to have your IT or a local computer tech take a look at your machine.
Just another side note... there is an enhancement request to change the way we utilize the memory so we can take bits and pieces and not need a full contiguous chunk of ram. Also we do occasionally see where the directories don't clear out of the memory as I think Dawn had noticed. Closing the software or rebooting the machine will resolve this.
For futher info see Knowledge Base notes:
1188664 - Address Correction speed is not as fast as it should be on Windows XP - Business Edition/DeskTop Mailer
1191860 - How to speed up Address Correction with DPV, LACSLink, and SuiteLink processing turned on - Business Edition/DeskTop Mailer
1302299 - Address Correction is running slow - Business Edition
1344497 - Error report! Err no - 7050, DPV ERROR. Insufficient memory to cache DPV directories - Business Edition/DeskTop Mailer
Hope this helps!
Thanks,
Kendra

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This posting is provided "AS IS" with no warranties, and confers no rights.

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