Desperately Seeking Help with AIR

Hello,
I LOVE my Air and am so dismayed that it is not working for me. Coincidence or not, it all started after Apple fixed my broken hinge. Up till then, it worked perfectly. Here is what's going on.
When I shut my Air down, it will not restart. The drive starts up, spins but the screen never changes from black. I put a snow leopard installation disk into the optional disk drive and re-installed the operating system on to the hard drive. It then boots up and I have the hard drive working with everything that was on it before I did the installation. If i put it to sleep and wake it up, it works. If I shut it down, I am back to where I started. I've reinstalled it 5 times with the same results everytime. But now it starts up and gives me the flashing apple with question mark sign.
What can I do? I would be greatly appreciative of any help. Thank you so much!

Take it back and tell them to fix it or replace it. I will be sending mine back for a full refund this week.
No way am i putting up with all these bugs...won't start...won't wake from sleep....won't charge when off....on a computer of this price.
This will be my first mac returned for a refund since I have been with them these many years, but this machine is bugged and there is no way i am going to live with endless trips to the repair shop only to see things get worse, especially after surgery. APPLE ARE YOU LISTENING?

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Desperately seeking help with ipod touch sync issue

i had an ipod classic 32 recently updated to an ipod touch. i have windows xp media center. i tunes has over 1300 songs. initially tried to sync touch only would sync about 100 songs or so. then would get an error 50 "could be sync because of unknown error 50". shut down itunes tried again, got maybe another 50 songs then unknown error 50 shows up. now it will show up only on a few songs and then stops all together. tried to sync new songs to classic and worked fine. tried touch again same thing, error 50. it actually sync video (i only have one on there) and podcasts fine and it actually synce playlists but obviously are not complete because so many songs are not there but the names of the playlist appear on the touch. went to ipod store and they gave me another (still under warranty). same thing. sync few songs, get error 50 and stops. reinstalled itunes and reset touch. still not working. tried to manually sync was able to sync about 500 songs before i got to error 50 and then it stopped again. i have the most updated itunes and the most updated ipod touch software. does anyone know what else this might be? i am walking around with two 32 gb ipods just to hear my music. i bought the touch to upgrade but i feel like my classic is just better. it has all my music on it.

I am havving exactly the same problem, but I have both with my Ipod Touch and my Ipod classic. I neeed help.

Desperately seeking help with recording and playback error messages...

When I attempt to record a single track of audio (either with my internal mic or my Samson USB mic), I get the following message 15 to 30 sec into it:
CoreAudio:
Disk is too slow. (Record)
(-10004)
And when I attempt to playback that single track of a little bit of audio I recorded, I get the following message:
This song has too many instrument tracks to be played in real-time.
I have tried all the steps to solve the problem under "Optimizing Garageband" in the Help menu and nothing has worked.
I would greatly appreciate any suggestions that anyone has as to how I could get rid of these messages and actually enable myself to record a full song at some point in the conceivable future...

I'm guessing that your computer is too slow to record
real-time audio.
Of itself it should be fine - I still use a G3 desktop to record stereo with no problems at all - though GB may add an overhead. Still, this shouldn't be happening.
If you have other tracks playing
while you are recording this could be an issue,
especially if there are a lot playing.
Yes...
If this is the
case then you can lock the tracks playing by pressing
the lock icon.
This won't make any difference to audio tracks, only to MIDI tracks, and in that case it reduces demands on the processor but increases demands on the disk - which appears to be the trouble in the first place.
I agree that you should consider
getting an external hard drive. You can set the
record path to the external hard drive
Since laptop disks are usually slower than external ones this might help - particularly if your internal drive is very full.
which will
free up working memory to your computer.
No it won't, but it will take the strain off the internal disk, if that's what you mean. The memory might be an issue, which would be resolved by installing more RAM if possible.

I desperately need help with Mail, specifically sending

For Starters: I am on OSX 10.9.2 and am trying to use mail 7.2.
https://discussions.apple.com/post!input.jspa?container=2998&containerType=14&qu estion=I+desperately+need+help+with+Mail%2C+specifically+sending
I cannot send. I have been at this for hours and hours and hours. Here are the details.
my mail server however is s1.sistercompany.net
I can receive email just fine. I can also send mail just find having set this up on my iphone and also in thunderbird (which i hate hate hate hate hate hate hate, which is why I am desperate to set up mail)
The settings in thunderbird are as follows:
Servername: s1.sistercompany.net
port: 465
Authentication method: normal password
Connection Security: SSL/TLS
However, I just can't get this to work in Mail. When I write an email and hit send I get a popup that says:
Cannot send message using the server s1.sistercompany.net
The certifcate for this server is invalid.
Now, my tech guy says yeah the certifacte is invalid because you are going through sistercompany server, there should be some way to just accept the certifcate anyway (but he has never used mail before).
So I have serached around and come up with this: http://support.apple.com/kb/PH11706
Which tells me to use the verify certificate dialogue, which I would do except there is no verify certificate dialog. Any thoughts?
<Email Edited by Host>

I don't have a problem watching the Lost episode on abc.com, using a stock MacBook with 512MB RAM. I don't know what technology abc.com uses in their viewer, but I have Flip4Mac and the latest version of Flash player installed.

Seeking help with software upgrade questions for my PowerBook G4

I am seeking help/advice for a very low tech guy. I upgraded my PowerBook G4 (ancient I know but I have trouble with our thow away society), to Leopard 10.5.2. However, my iDVD no longer works. I plan on upgrading to iLife'08, but based on the system requirements, I am not certain all of the features (i.e. iMovie'08) will work on my older processor. Before I upgrade to iLife, can anyone tell me if I should do it and if they will work on my all the features will work on my PowerBook G4?

Many prefer iLife'06 to '08, but we went from '05 to '08.
You are correct in that iMovie'08 will not run on your Book, but when you install iLife'08 you are given the opportunity to download iMovie'06 for free.
I can't vouch for it fixing your iDVD however.
Joe

Seeking Help with Album Image Issues in iPod Classic

Hi folks -
I have a new 160 iPod Classic and have two album image-related issues I'd appreciate some help with.
In the case of several albums where I'd associated my own art with them in iTunes, the formatting appeared off in my iPod due to the vertical/horizontal proportions. So I corrected the images, replaced the images via iTunes, and re-synced. All of the old images were replaced - except for two. Is there any way to get my iPod to recognize the change to these two images, as it did for all the others?
Secondly, my "The Allman Brothers Band Live at Fillmore East" album was appearing twice in both the Cover Flow and Album list. That was strange, except that after the latest sync it now appears six times! It's only in one place in iTunes, and not erroneously set as a compilation or anything. This is the only album displaying this behavior...
Thanks for any suggestions or advice!
Frank
Message was edited by: frank3si

Yes my e-mail address is [email protected]
Thank you for your kind attention to my problem. I am looking for one on one brief consultation with my laptop in Cincinnati. If not then I will compose a clear question with VI.
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Has a operating painting robot using RoboLab/RCX
Developing a LabView/ NXT robot that analyzes an image for aesthetic quality.

Lost iPhone - desperately seeking help

HI all who can assist,
I was robbed of my iPhone4 in Zhuhai, China a few days ago. I am very worried about my personal data etc in my phone. My questions are:
(1) sadly, my phone 3G and cellular data were off at the point of robbery. Two hrs after said event, when I had chance to contact my telco provider, I had also terminated my sim card. It was only then I found out about the "remote wipe" function, upon which I duly activated also. Obviously, the remote wipe couldn't work bec there was no Internet connection. If the robber removes my sim card, and subsequently uses his own sim card from china, would my remote wipe still work? Is the remote wipe function dependent on my sim card, or would it work as long as the phone receives its next Internet connection, whether thru cellular network or wifi?
(2) I believe I may have the 4-digit simple password lock on. Is this secure or is it easily hacked? I was not aware of the "erase data" function after 10 attempts until now, so obviously my phone wouldn't erase the data after 10 (hopefully failed) attempts. So what happens to my phone in this instance after 10 failed tries? When the thief tries to restore the phone using his iTunes there in China, would it restore the phone with all my data/photos etc on it, or would he only be able to restore it to the phone's factory settings only?
I am obviously very very concerned about my personal data etc on the phone, and have given up all hope of retrieving my phone now. Would deeply appreciate if any kind souls out there would help with my queries. As on now, my remote wipe request is still pending and I have not received any confirmation that my phone has been wiped.
MAny thanks.

Jack,
Thanks for your response. It has helped eased my mind somewhat.
As I have activated the remote wipe control, I reckon there's no way now for me to "track" the phone as your good self has suggested. I guess i can only await the day will come soon when Apple sends me an email saying that my phone has been wiped :(
You mentioned that as I may have enabled the password code lock (which sadly I'm not entirely sure I did; I'm still in a state of shock following the robbery, and can't rem with certainty if I have not disabled it just the day before, sigh), the default mode would be for the phone to erase the data after 10 attempts. I'm not sure that is the case. Think the default setting for "Erase Data" is off, even if pass code lock is set?
Thanks for your help Jack. It has been an extremely trying week for me. Apart from the loss of the iPhone, I also had my wallet taken, with several thousand dollars in it. All of which i am ok to forgo, but I can only hope and pray that the thief do not have access to all my data in the phone :(
Thanks again.

Desperately seeking help. mod_jk problem with Apache 2.0.49 and Tomcat 4.1.

Hi All,
I am setting up the connection between Tomcat 4.1 and Apache 2.0.49 since past 3 days without success.
I downloaded the
JK 1.2
JK 1.2 Binary Releases
mod_jk_1.2.5_2.0.47.dll from apache site.(renamed it to mod_jk.dll as instructed). Now the problem is that after making the other settings in server.xml, httpd.conf,workers.properties
My Tomcat does not show any error when i uncomment the following code
<Connector className="org.apache.coyote.tomcat4.CoyoteConnector"
               port="8009" minProcessors="5" maxProcessors="75"
               enableLookups="true" redirectPort="8443"
               acceptCount="10" debug="0" connectionTimeout="20000"
               useURIValidationHack="false"
               protocolHandlerClassName="org.apache.jk.server.JkCoyoteHandler"/>
which is the code for mod_jk2. I don't understand this as I have download the file for JK1.2.
I am getting the mod_jk.conf file generated but it is generated with the following code.
<IfModule !mod_jk.c>
LoadModule jk_module C:/Program Files/Apache Group/Apache2/modules/mod_jk.dll
</IfModule>
JkWorkersFile "C:/Program Files/Apache Group/Tomcat 4.1/conf/jk/workers.properties"
JkLogFile "C:/Program Files/Apache Group/Tomcat 4.1/logs/mod_jk.log"
JkLogLevel info
<VirtualHost localhost>
    ServerName localhost
    JkMount /admin ajp13
    JkMount /admin/* ajp13
    JkMount /webdav ajp13
    JkMount /webdav/* ajp13
    JkMount /examples ajp13
    JkMount /examples/* ajp13
    JkMount /tomcat-docs ajp13
    JkMount /tomcat-docs/* ajp13
    JkMount /manager ajp13
    JkMount /manager/* ajp13
</VirtualHost>
AGAIN , here I fail to understand why it is generating the jk_module with forward slash.
(I HAVE GIVEN THE ps=/ property in worker.properties)
Once I add the path in quotes i.e.
LoadModule jk_module "C:/Program Files/Apache Group/Apache2/modules/mod_jk.dll"
I am able to start the apache server. but am failing in the connection test ie. not able to view the examples directory.
Plz. advise me , I am really going crazy over this stuff.
Thanks in advance,
Vishy.

I am confused, you need to pick modjk2 or modjk.
I would not use a precompiled modjk2.dll , I have and had security problems.
I would compile it from source. The instructions are in the source package.
If you use modjk, your on the right steps, modjk is more difficult to setup. than modjk2.
For modjk2 all you need is
LoadModule jk2_module C:/Program Files/Apache Group/Apache2/modules/mod_jk2.dll
and the workers2.properties in /conf directory, that's it.
Tomcat 4 and above come 'stock' with ajp workers turned on port 8009.
First make sure modjk is loaded in Apache.
Make sure all 30 lines of error page is uncommented on http.conf
You can do this by http://servername/SOMEbogusAddress
just go to apache page, then try and load a non-existing page
You should see at bottom of page:
Apache/2.0.49 (Unix) mod_jk2/2.0.4

Desperately seeking help!! IE Crashes using Swing Applet

Hi,
I've created a grid applet using JTable and Swing in an applet. It runs great with data from a SQL database. I have at least 3 instances of the grid on the same page and other places on the site.
However, Internet Explorer crashes frequently throwing an error "Unhandled exception at xxxxxxx in IExplore.exe (Beans.ocx).
And the behavior is random and unpredictable.
I've been desperately trying to look for help to fix this.
Could someone please, please offer some suggestion?
Thanks in advance,
Anand.

I agree. Try upgrading your plug-in version to 1.3.1. Keep in mind though that after 1.3.0, Sun changed where the plug-in looks for the root certificate. If you're using a Verisign or Thawte certificate, you shouldn't have any problems. If you're using your own certificate, you'll probably need to import it into the cacerts file in the lib/security directory under the installation directory of your jre.
Hope this helps,
Mark

Desperately need help with a networked printer and SMB sharing for windows

Complete xServ newbie here. I'm a windows/novell admin, with limited experience in Unix and Linux.
Against my advice, a client of mine that owns a small office of 20 people bought an XServG5 to act as a server for 20 mixed Windows PCs. File sharing services are working fine. I've created the users, set up groups and rights - that's all good.
I cannot get an SMB shared printer to work from the windows machines. They run through the network printer install just fine, it shows up online, etc. However, when print jobs are submitted they DO show up in the printer queue on the server, sit there for a while, and then get moved to the completed box.
They never print. There's not any indication that the job is even submitted to the printer. I can print to the printer just fine from the server itself, but the windows clients don't work, but they don't return an error message.
Print services are running on the server, I've configured the printer name to be less than 12 characters for the share, and indeed it does pop right up during the "add network printer" routine.
Ideas? I'm not even sure what questions I'm supposed to be asking, such is my ignorance of the OS. I do know that I followed the documentation to a T, and according to Apple this should work.
Thanks in advance for the help. I'm extremely frustrated.

We have the same problem. Our printer worked for about 2 years but failed similar to yours after a system update.
Can you go into the Windows service, Logs, Printer Service. Copy and paste the log here. What I am looking for is a line like lpr: CANNOTCONNECTCLIENT or something similar to this.
What I expect is that you have a problem where the cups defined printer is not usable. We can't get our problem fixed either - but am just curious if you have the same thing. We reloaded our server, applied all of the update and still cannot get it to work.
Again, I think it stems from the update.

Seeking help with windows 7 and Photosmart P1100

I know its an older printer and they arent making updated drivers for it, but is there any work around? Are there some drivers out there that will atleast give me basic print functions back? I can't see buying a new printer when this one works perfect still and prints great. Thank you for your time, any info is appreciated.
This question was solved.
View Solution.

Vyper wrote:
Those arent available in the list.
If these are not showing up go to Add Printer and when the list comes up select "Windows Update". It will take several minutes with no indication of progress, but once it completes there will be many more printers including the Deskjet 970 csi.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Desperately seeking help for displaying image on button

i wrote the following method to create and display a button with an icon, doesn't work and i cannot figure out what the problem might be and how to fix it, please help me...
clo :))
public static void addButton(Container c, String title,
ActionListener listener)
JButton button = new JButton(title);
button.setBorder(null);
button.setFocusPainted(false);
button.setBorderPainted(false);
button.setContentAreaFilled(false);
ImageIcon icon = new ImageIcon("anImage.jpg");
button.setIcon(icon);
c.add(button);
button.addActionListener(listener);
the parameter c is of JPanel type and gets added to a JFrame object,
the source compiles and runs but i see no image on my button, sigh :((!
PS(the image file is placed in the same dir as the source file).

Why buttons and labels might not show up the icon?
Either your image is not in the classpath and you are trying to load it as a resource: see
http://java.sun.com/docs/books/tutorial/uiswing/misc/icon.html
or you are running the java machine from a different directory that you expect it does.
or the file doesn't exist.
To prove that the system cannot load the image use the example in the above link and the url will be null.
URL iconURL = ClassLoader.getSystemResource("anImage.jpg");

Desperately need help with preview/publish problem in Captivate 5

I'm working with Captivate 5 latest version (incl patch) on a Win 7 computer.
I have a project of ~120 'light' slides (boxes, buttons, TEBs only on ~30 of the slides), the slide deck is imported from ppt. In addition I have short audio files (recorded with ppt, important into library) for each slide.
My problem: if I preview 'slide' or 'next 5 slides', everything works - but as soon as I try full project preview or 'from this slide', the audio carries on, but the slide content disappears, I get a white screen that is flickering & a sound like continuous mouse clicks. When flickering, you see elements of other slides appear and disappear, but so quickly (milliseconds) that it's impossible to figure out which slides. And most importantly: WHY?
I've tested with various slides as starting point and it always plays out as above, thus don't think it's got something to do with a particular slide.
Hope somebody can help. I'm at my wits end
BR, Anja

This sounds like the dreaded Captivate OFOD again.
Please take a look at this thread and see if it gives you any ideas: http://forums.adobe.com/message/3502240#3502240
Have you got any operators or punctuation characters involved in those TEBs you mentioned?

Seeking help with Mac refurbs and licensing

This question has been dogging me for some time.
I work with a company whose primary mission includes delivering computers and computer training to low-income citizens in the Seattle area. While we deal primarily with Windows PCs, we have a small but significant number of Macs. All of the computers we receive are donated by local businesses, and many ship without the benefit of an original OS to work from.
The Macs in question are primarily "Sawtooth" G4's
We've tested many of these Macs with OS X 10.3.
I am the only person within the company who has any knowledge of the Mac platform, and in my testing, I've found that the Macs we carry perform on a level with our typical Pentium III desktop units. I'd absolutely love to help the company get these Macs out the door--but we've been stumped by licensing issues.
So, here's the question: As a small non-profit organization, are there any avenues we can pursue to acquire Mac OS X licenses for refurbished units at minimal cost?
Any help is greatly appreciated.
Nate

Like Donny has suggested I'd try contacting Apple.
Failing that, it seems a shame there isn't a simple and cheap way for people to donate their old OS X system discs/licences. I only use my Mac for home use here in the UK but have a whole load of old OS X system discs (original full retail versions) going back to the public beta. They're not in use anymore as the computers have since been upgraded with later versions of the OS. I guess I could try and sell them on eBay but for the few pounds they'd fetch it probably isn't worth the trouble. I'm wondering whether there are any similar people closer to home (in the States) that would be willing to donate their old OS X system discs/licences to a good cause - and not subjecting anyone to Windows has to be a good cause no matter where they live!

Novice seeking help with PSD vs. JPEG in PSE12

I am changing from PSE8 to PSE12 and realized upon trying 12 today that PSE12 automatically saves my edited pictures in PSD format where PSE8 saved them in JPEG. I don't use the organizer for catalogs, instead opening up folders where I've saved my pictures (e.g. Christmas 2013)and editing the photos I like in PSE8 and then saving them back in that same folder. It may not be the 'right' way, but it works for me. The picture I tried using PSE12 on, saved in the PSD format which isn't viewable in those folders (windows picture viewer is the default). I truly only use PSE for improving pics I like and want to share/email, use as my desktip background, post to Facebook, and print for myself or gifts via uploading to a photo printing service (Mpix, Walmart, etc.) Is there a way to have PSE12 default to saving as JPEG or should I be saving everything as PSD? I get that PSD only works with PS and takes more space, but doesn't cause loss of quality of the pictures the way JPEG does ~ I'm just not sure it's important for the way I use PSE. Help for a novice?

Save as Tiff instead. You don't really want to save as jpeg unless you're certain you're not going to edit anymore and as you've discovered, PSD isn't well understood by other programs. Tiff lets you keep your layers and not have any quality loss like you'd get from saving as jpeg over and over.

Desperately Seeking Help with AIR

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