DFM email notification setup

Question

Hi All,
I have LMS 2.6 and DFM 2.0.10, configured email notification for one Subscription "INL" as sender address [email protected] to [email protected]
Recently I have configured another Subscription "POY" for another bunch of devices as sender "[email protected]" only to [email protected]
I am receiving mails to [email protected] but not to [email protected]
Can someone look into this issue and tell me what needs to be done.
Regards,
Jopeti

Answer 1

Hi,
First thing I'd check is if you are generating alarms for "POY" in the Alerts and Activities. If they are present then I'd verify I can send email to [email protected] from the LMS server. If you can then we will need to examine some files.
You can start troubleshooting by verifying the configuration of your second group.
Creating a Notification Subscription
To create a notification subscription, perform the following steps:
1.  If you want to monitor a specific set of events, create an event set that contains the events you want to monitor. Otherwise, all events and alerts will be monitored.
2.  Create a notification group that specifies the criteria DFM should use when generating notifications:
One or more event sets (if no event set is specified, all events and alerts are monitored)
Devices, alert severity and status, and event severity and status
You can specify the notification group name, along with entering identifying information (using the Customer ID and Customer Revision fields).
3.  Create a subscription by doing the following:
    a.  Select the notification type (SNMP Trap, E-Mail, or Syslog).
    b.  Name the subscription and apply a notification group to it.
    c.  Specify the recipients (hostname, e-mail address).
    d.  Save the subscription. It will automatically start running.
Troubleshooting SMTP
From the LMS server, telnet to your SMTP server on TCP port 25, and make sure you can:
1.  Connect to the server
2.  Issue the following command:
    HELO IP
Where IP is the IP address of the LMS server. The mailserver should grant you access to send email.
If that works, start a sniffer trace filtering on all tcp/25 traffic between the LMS server and the SMTP server. Generate new DFM events which should trigger email notifications, then check the sniffer trace to see what is happening.
Thanks.