Did any MACD customer face the problem of linetype change at booking?
Line type change due to CZ Batch Validation conflicts with OM's Processing Contraints:
OM Order Booking failed with error: Line type cannot be changed on a booked order. This is for a MACD (Telecommunication Service Ordering Process) order using Configurator. Configuration rules have been changed after the initial Order Capture, which are then applied during OM's CZ Configuration Validation. This event occurs upon order booking. CZ Configuration (Batch) Validation leads to a Line Type change [from 'UNCHANGED' to 'CHANGE'] and this Linetype change is expected as per the rules change in CZ side. However, the change cannot be accomodated in OM due to the conflict in Linetype Processing Contraints [Seeded Processing Constraint is that the at Order Line-level Linetype change is not allwed on a booked order lines and the seeded constraint cannot be altered]
Loosk like OM prematurely marking the lines to "booked" just prior to the call to
Validate_Configuration. Right way is to call Configuration_validation, and then mark the order lines to "booked". OM does not realize that in a MACD environment, CZ would drive Linetype change. Hence the OM design for order Booking, and marking for booked flag is wrong.
Did anyone come across this? I have an SR with OM group.
Thanks
Ramesh
I can only comment on the employee discount. I assume you went in to bring the proof of employment for the discount. The 20% discount is on the data plan only. Don't know how much you pay for data, but it won't be a $50 discount.
I do agree that charging for a service they can't and won't provide is wrong and inexplicable.
Please contact by private message to see if they can help you
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