Difficulty getting refund - very discouraging !

Question

I closed my TV account at the end of March 2015.  I had a credit of $45.58 at that time.  After waiting several weeks for the refund, I managed to contact a customer service rep., who advised that "the check is in the mail".  Since the closing of the account three and a half months ago, I've contacted the billing dept. and have always been told basically that the "check is in the mail".  After this long period of time and five telephone calls to Comcast, I've still not received any refund. I'm beginning to wonder if this is a standard tactic that Comcast uses to frustrate their customers, and eventually cause them to simply give up trying to get the refund.  The process is even more difficult since the web page does not publish telephone numbers for departments, or even a mailing address for the corporate office.   I've been filing complaints with various agencies, but it's difficult to even find an address for the management offices in Florida. I wish I could say that I'll never do business with this company in the future, but when you need TV, you don't have much choice. I wonder if this problem is systemic with Comcast !

Answer 1

I apologize for the frustration this matter has caused you. I have sent you a private message regarding your refund.
To access the private message you can click on my name (Comcastcares) and click on "Private Message Me”. 
At the top of each Forum page you will see a small envelope 
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting. 
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.