HT4463 I attempted to purchase Civilizations V on my Macbook Pro, yet the application will not download. How can I either get the download to complete or get refunded for the purchase?

I attempted to purchase the app Civilization V for my Macbook Pro, but the app will not download. How can I get the app to either finish the download or get refunded for the purchase?

Yuk, what a horrible app. But if you insist...
Mac App Store: How to resume interrupted downloads
http://support.apple.com/kb/HT4485

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HT1222 I can't remember the answers to my security questions because I made the account like 10 years ago. Because of this I can't purchase anything on my new MacBook Pro. Is there a way that I can get the answers emailed to me or reset them?

I can't remember the answers to my security questions because I made the account like 10 years ago. Because of this I can't purchase anything on my new MacBook Pro. Is there a way that I can get the answers emailed to me or reset them?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

Purchased MacBook Pro with windows which will not open b/c no license

Purchased MacBook Pro with windows which will not now open b/c no license number.
CD package has license number stripped from Apple. How do I get the license number
for the software I purchased for Windows XT?

This is not a Mac/Apple issue. You need to contact the seller and ask where the Windows XP product key is.

Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that?

How can I obtain my licenses if another email address was used for the purchase?

How can I obtain my licenses if another email address was used for the purchase?

Hi 79bison,
Welcome to Adobe Forum,
You will have to log in with to www.adobe.comfor retail purchase or licensing.adobe.com if Volume licenses with the E-mail with which it is registered
Then you can retrieve the serial number, you can opt for transfer of license to get it registered with your Email, if applicable & eligible.
You can contact Adobe Support for further assistance at http://adobe.ly/yxj0t6.
Hope it helps you.
Rajshree

Purchased an album on the iTunes store (err=306) how can I fix this and download my album?

I recently updated to 11.4 (not sure if relevant) and purchased an album on the iTunes store but the songs won't download and beside them in brackets says (err=306) how can I fix this and download my album?

Although it's a slightly non-standard circumstance in which to be getting that error message number (usually people get it when they try to go to the Store), I think we should still try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
(Some of the things that can cause the more familiar 306 might also cause download difficulties, so I'm thinking the normal 306 measures are still worth a crack here.)

When I attempt to open a new tab by clicking the "new tab" button on the tabs bar, the tab will not open. Can this be fixed and how?

When I open my Firefox browser, the normal 1 tab comes up. But when I attempt to open new tabs with the "new tabs" button, a new tab will not open. I have also tried right-clicking on the tabs toolbar but tabs will not open. The only way I can get a new tab to open is by right-clicking on a link and selecting the "open new tab" option in the right-click menu.

The Ask Toolbar is causing that in the Firefox 3.6.13 version. Disable that extension or un-install it.

HT201272 several of my purchased itunes songs have an exclamation point next to them, they will not play, How can I fix that problem??

Hello, Can someone assist me with trying to figure out how to locate previously purchased songs on my itunes library that are showing up with an exclamation point infront of the titile. I try and play the song and i get a message stating that Itunes cannot locate the original file... HELP:/

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store. Can anyone help?

I downloaded an app and tried to make an in-app purchase. When I did so, the app said it could not finish the transaction, but it didn't say why. However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed. Does anyone know how I get a refund?
Any help you can provide would be greatly appreciated.
Thanks.
Michelle

Thanks! I'll try it. I didn't know you could just contact support.
Michelle

I recently purchased a macbook pro and it keeps crashing... how can i tell if the computer is not been stolen?

I recently purchased a macbook pro online.. It keeps crashing like its being remotely locked down.. How can i tell if i got a stolen computer and should i notify the police?

Please describe what you mean by crash and what makes you to believe it is being locked down. Also, if it is a kernel panic lag the panic and post the results here
Mac OS X: How to log a kernel panic - Apple Support
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

I have a Macbook 13-inch, Late 2009 I'm running 10.8 Mountain Lion. iWork '09 will not work, how can I fix that without purchasing new programs from the App Store?

Help! 911! S.O.S.

Update iWork to Mountain Lion compatible versions.
Software Update is now operated therough the Mac App Store. I'm guessing that you have a version not purchased through the Mac App Store, but on DVD?
If so, take a look at this thread. It's important to have the apps in the original folder. More details in the thread.

HT204053 I purchased an album on iTune, I got the receipt but 3 weeks later the album is gone. How can I find it on my iPad or laptop?

I nned some support or help.
I purchased an album on iTune, I got the receipt but 3 weeks later the album is gone. How can I find it on my iPad or laptop?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.

I purchased a song from the itunes store and down loaded it to my ipod. The song will not play. I attempted to listen to it on my computer and itunes asked me to authorize my computer. I did so and it told me I authorized one out of five computers .

I purchased a song from the itunes store and downloaded it to my ipod and it will not play what happens now?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1212 My daughter totally disabled the device by attempting to guess the password I set. How can I restore the device if iTunes is bombing out my computer?

My daughter totally disabled her iPod touch 3rd generation by attempting to guess the password I set. How can I restore the device if iTunes is bombing out my computer?

Not knowing what "iTunes is bombing out my computer" means all I can suggest is:
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed.Help

I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks

Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

HT4463 I attempted to purchase Civilizations V on my Macbook Pro, yet the application will not download. How can I either get the download to complete or get refunded for the purchase?

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