Digital Vault Unable To Login

Recently joined BT Infinity option1 one, so yesterday i tried to access the vault. i ran through the steps to  create my digital vault. however when i try and sign in it doesnt recognise my username or password. so i thought maybe i had got these wrong so i have tried the password/username retrieval but it has no record of my username. so i though maybe the vault registration had failed, so i tried again however when i try to re register i get the following message
"This BT Digital Vault service has already been activated using the email address provided. Please click here to register for an alternative BT Digital Vault product."
please can you advise what i can do to rectify this
thankyou

I have used Digital Vault since it first started. I keep backups of family photos which could never be replaced.
Its a bit slow to initially upload stuff, but then its quick.
It actually only uploads any changes to files, not the whole file. So if you have a big file which changes on a daily basis, it does not have to upload the whole file again, so its quite efficient.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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