Direct push stop working for many iphones but not for all. including Android.

Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity(network team had upgraded switch firmware) and since then few iphone' direct push is stop working however fetch
is working fine. There is no alert on LB/exchange .
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang

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Direct push stop working for many iphones but not all including Android.

Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity and since then few iphone' direct push is stop working however fetch is working fine. There is no alert on LB/exchange
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang

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Here we have a G5, an iPhone-4 and an iPad all linked to the same POP account. Mail fetching on all three devices had been working fine.
Earlier this week (10/23 or 10/24), however, Mail on both the iPhone and the iPad quit working shortly after our having installed iOS 7 on each of them. This could be a coincidence, but Mail on a G5 running 10.5.8 linked to the same account is still fetching and sending mail just fine.
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We don't know whether the iPhone went through a similar event, but Mail quit working on it, as well. Mail on this iPhone now gets the same message, above, as on the iPad. The last message received by the iPhone was last Thursday, 10/24. The iPhone's iOS is now 7.0.2. The iPhone says that iOS 7.0.3 is downloaded, but not yet installed.
We compared the settings for Mail on the G5, on which Mail is still working, against the settings on the iPad and the iPhone. They all seem pretty much the same.
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--Gil

That worked! A couple of notes for anyone with the same problem:
I thought I'd be clever and create a new account before deleting the old one. That didn't work, as "Settings" kept insisting that the account had already been created. I had actually to delete the old account and create a new one from nada.
I was careful to write down all the settings parameters first. Even so, it took a few tries to get everything spelled right. Fortunately, "Settings" checked everything carefully and its messages pointed to the right places.
I still got the same error message the first time i relaunched Mail. However, this time I chose the "OK" option. Since then and thereafter it seems to be working.
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Message was edited by: arthur

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Direct push stop working for many iphones but not for all. including Android.

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