Gmail stopped working on my iphone but no account settings have changed
My gmail account has been set up in the "mail" client on my phone for over a year, and then suddenly stopped working two days ago. I get an error that says "The mail server 'imap.gmail.com' is not responding. Verify that you have entered the correct account info in Mail settings" but I haven't changed my password or settings...I have gone back in and re-entered the password (which it accepts when I enter it) and turned on other SMPT servers, and restarted my phone - nothing is working. Any ideas?
Yes, this is a known problem. Google is working on a fix.
Here's an article documenting it: http://www.macrumors.com/2012/08/10/some-experiencing-issues-with-gmail-on-ios-d evices-google-working-on-fix/
Similar Messages
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Gmail not working on Ipad/Iphone but works on Mac
I am having problems with a gmail
on my Ipad and Iphone when i try to send an email I get the following error
"Cannot send mail ,the user name or password for gmail is incorrect"
I have checked and the username and password are correct
The strange part is it works fine on my Mac
Thanks KenHello there, Tooner1.
The following Knowledge Base article offers up some great information for troubleshooting Gmail on your iOS device:
iOS: Gmail account will not connect to Gmail server
http://support.apple.com/kb/ts3058
Additionally the steps in this article have proven valuable for others as well:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Try these basic troubleshooting steps first
Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.Try to use an alternate Internet connection if available:
Try a different Wi-Fi connection
If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Direct push stop working for many iphones but not all including Android.
Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity and since then few iphone' direct push is stop working however fetch is working fine. There is no alert on LB/exchange
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.netHi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang -
Direct push stop working for many iphones but not for all. including Android.
Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity(network team had upgraded switch firmware) and since then few iphone' direct push is stop working however fetch
is working fine. There is no alert on LB/exchange .
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.netHi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang -
Mail stopped working on iPad & iPhone, but not G5, after installing iOS 7.
Here we have a G5, an iPhone-4 and an iPad all linked to the same POP account. Mail fetching on all three devices had been working fine.
Earlier this week (10/23 or 10/24), however, Mail on both the iPhone and the iPad quit working shortly after our having installed iOS 7 on each of them. This could be a coincidence, but Mail on a G5 running 10.5.8 linked to the same account is still fetching and sending mail just fine.
Every time we swipe down on the message list (the gesture to fetch new mail) in Mail on the iPad, an error message appears,
Cannot Get Mail
The user name or password for
"Primary Mail Account" is incorrect
Settings | OK
An analogous gesture on the iPhone produces the same message.
But Mail on the G5 (running 10.5.8) still works fine to fetch mail from the same POP account.
Here are some details:
About two weeks ago, we installed iOS 7 on the iPad and the iPhone. Mail continued to work after the installation.
About a week later, last Wednesday, 10/23, the iPad went through a spontaneous installation event, in which the multilingual series of "Hello!" images familiar to those who install Mac operating systems floated across the screen. Apparently, this event installed iOS 7.0.3. There followed a short series of initialization dialogs, then everything seemed to work OK.
Except that Mail wasn't working. This could be a coincidence, but Mail on this iPad has not worked since last Wednesday. The last message received is dated last Wednesday.
We don't know whether the iPhone went through a similar event, but Mail quit working on it, as well. Mail on this iPhone now gets the same message, above, as on the iPad. The last message received by the iPhone was last Thursday, 10/24. The iPhone's iOS is now 7.0.2. The iPhone says that iOS 7.0.3 is downloaded, but not yet installed.
We compared the settings for Mail on the G5, on which Mail is still working, against the settings on the iPad and the iPhone. They all seem pretty much the same.
Have you heard of anyone else with this problem, or might you have an idea how to research it?
--GilThat worked! A couple of notes for anyone with the same problem:
I thought I'd be clever and create a new account before deleting the old one. That didn't work, as "Settings" kept insisting that the account had already been created. I had actually to delete the old account and create a new one from nada.
I was careful to write down all the settings parameters first. Even so, it took a few tries to get everything spelled right. Fortunately, "Settings" checked everything carefully and its messages pointed to the right places.
I still got the same error message the first time i relaunched Mail. However, this time I chose the "OK" option. Since then and thereafter it seems to be working.
Thanks for your help, lizdance40.
--Gil -
My home sharing stopped working on my iphone, ipad and apple tv
Hi, my remote app to use home sharing stopped working on my iphone, ipad, and apple tv, have tried turning the windows firewall off but still does not work?
make sure the computer firewall or router does not block the shared lib feature
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The issue: Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes. Finally Fixed!!!
SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.
The cause: It is now clear what caused this problem. For years I had several “all-day” events in my Outlook calendar (birthdays, anniversaries, etc.). In May 2012 I decided to make some of them one hour events so I could add alerts to remind me of the event. I did this by dragging them in Outlook to the time I wanted and expanding them to the time slot desired and then adding the alarm.
The symptom: Syncing stopped working for the calendar but continued working for contacts and notes. I didn’t realize sync was failing until months later when I missed two very important phone calls, so when I noticed it the cause was not obvious.
The failed attempts: I’m head of a software firm and my calendar sync is a crucial to my business life so I took this on with a vengeance. From a quick look at events in Outlook and the iPhone I could see that the problem started in May 2012. Events before May were in both Outlook and the iPhone but events after May were only one or the other. Unfortunately I had changed several other things at the same time relating to other events so again the cause was not obvious. MANY calls with AppleCare proved them incompetent so my internal IT guys assisted trying many things. We tried a huge number of calendar changes and several versions of iTunes, iPhone OS and Office as well as both iPhone 4 and 5, all without success.
The fix: After 18 months of frustration, MANY hundreds of $ expense and MANY hours of wasted time I saw a blog that had a calendar sync problem and it indicated all day events were related. I changed the display of the Outlook calendar to the list view, added columns so I could see “all day” event check marks as well as times of events, sorted on the “all day” event column to move them to the top, and for all events that were “all day” events AND had a start and end time, I removed recurrence and then added the annual recurrence back…
After I fixed all events that had BOTH “all day” set and had a start/end time, I tried another sync. It synced for the first time in 18 months!
Problem occurred May 2012 – fixed Nov 2013Hi, to remove dummy '_ModGrp' entries, rather than crashing the 'Suppr' key on your keyboard, you can use this basic VBA macro (launched for instance from Excel).
It will recursively remove all '_ModGrp...' folders
Sub RemoveFolders_Click()
Dim oOutlook As Outlook.Application
Set oOutlook = New Outlook.Application
Set objNameSpace = oOutlook.GetNamespace("MAPI")
Call CleanFolders(objNameSpace.Folders)
End Sub
Sub CleanFolders(objFolders As Outlook.Folders)
For i = objFolders.Count To 1 Step -1
If Left(objFolders(i).Name, 7) = "_ModGrp" Then
objFolders.Remove( i )
Else
If Not objFolders(i).Folders Is Nothing Then
Call CleanFolders(objFolders(i).Folders)
End If
End If
Next i
End Sub -
My outlook stopped working on my imac but works on iphone, can anyone help?
Hi,
My outlook stopped working on my imac but works on iphone, can anyone help?
This seems to happen periodically.
Thanks,
JustinSorry meant my Mail has stopped working on my iMac. It had large items in the Outbox from last weekend. I guess it just got its knickers in a twist as I deleted the large emails, containing video and now it is working again.
Thanks for coming back to me tho. Appreciated. -
Why has my 3G stopped working on my iphone? It is enabled, and I never had problems with it before, but for about 2 months now it has refused to work and as a result I can't send any attachments such as photos or videos via text.
Cellular data is a feature from your phone carrier. Have you contacted them to resolve your issue.
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Gmail stopped working...Now what?
I am not trying to get a quick answer without reading the forum. I am just trying to figure out what to do without going through trial and error multiple times. I got my iphone a little less than a week ago. I had gmail all set up and now it just stopped working. What is the best way to get it working again?
I already tried going through the set up process the exact same way I did on the initial set up. Going to "other" and proceeding from there. After reading some of the recent posts, do I now go to "Gmail" and follow the set up from there? At a loss as to what to do.
I'm windows XP if that matters.
Much thanks.Nah, I use the phrase "sanity check" all the time when talking my customers through things. I meant it as a quick/easy think to check before going off into other troubleshooting directions.
Here's are two links regaring setup of Gmail accounts on your iPhone (from Google):
POP -- http://mail.google.com/support/bin/answer.py?answer=72454&topic=12810
IMAP -- http://mail.google.com/support/bin/answer.py?answer=77702&topic=12814
I do not know if those will be of any benefit to you as you seem to have already been able to go through the setup process several times. But maybe they'll point out something else.
I can empathize with you, because just yesterday when I updated to 1.1.3 the first thing I noticed was my Gmail stopped working. (And Allan did try to help me out there too!)
Vahid -
I recently Updated my phone and my front camera stopped working its pitch black but still shows the icons on the screen but when i get off the app and get back on and flip the camera to my face view it works fine
Hi there Fgonzalez2015,
You may find the camera troubleshooting steps in the article below helpful.
Get help with the camera on your iPhone, iPad, or iPod touch
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping the camera swap icon . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
-Griff W. -
My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?
We need clarification here.
Please don't just state version numbers, also state which software. iTunes 10.7 requires OSX 10.6.8 or higher. Leopard is OSX 10.5.8. You have two alternatives right now. One is to stay with Leopard for a while (ultimately you should upgrade) and install iTunes 10.6.3 which is the last version to work with Leopard. This should work with iOS6 on an iPhone4. The other is to call Apple and order OSX 10.6 (Snow Leopard) and upgrade the computer to 10.6.8 which will allow you to run iTunes 10.7. The caveat is we know nothing about which computer you run and if it even can run any system higher than Leopard.
Here is iTunes 10.6.3
iTunes 10.6.3 - http://support.apple.com/kb/DL1575
If you want to try upgrading:
Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About this Mac" and "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present). If it says something about Intel or Core Duo or Core 2 Duo in the processor you can upgrade to Snow Leopard (assuming you have sufficient RAM/"memory"). If it says PPC or PowerMac, you cannot.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from the online store.
It would help when posting issues here if you would state exact error messages you see. "It's still not working!" while a description of the situation does not speed us to a diagnosis of the underlying issue. -
My gmail stopped working on my phone Thursday or Friday, and I didn't realize it until afer work. When I press the "Sync all" button under settings-wireless-accounts and sync and try to sync them. it doesn't work. I've restarted it a hundred times and have tried several things. Help!!
Hey,
Sorry to hear your Gmail stopped syncing with your device. I had this to happen with my Calendar, but fixed it. Here is what Google recommends:
Press your device's < Home > button, then press < Menu >.
Select Settings.
Select Applications, then Manage applications.
Select Gmail and then select Clear data. Answer OK when prompted.
Return to the list of applications by pressing the < Back > button on your device.
Select Gmail Storage.
Note: If you don't see 'Gmail Storage,' press < Menu > again, then select Filter > All. On some devices, you won't see 'Gmail Storage.' It is fine to ignore this step if it doesn't apply.
Select Clear data. Answer OK when prompted.
Restart your device. Press and hold the < Power > or < End call > button, then select Power off. Press the < Power > or < End call > button to power on.
Hope this helps you out.
Doc -
I recently used icloud on my phone to back up my phone. After I did that my gmail stopped working, so I deleted it and when I go to add my gmail account I get an error message. It says cannot get mail, user name or passwork incorrect? What do I do?
Hi,
Just wanted to say I found out the answer. I should have looked first to see if anyone else was having the same problem but I didn't. -
my imap gmail stopped working on both my wifes ipad and my iphone sometime this evening 10 july 2013. says cannot connect to imap server and recommends checking settings. i noticed a similar problem occurred once in 2012. Is Apple working on this?
IMAP stopped working on mine as well as two of my employees Macs. Two Google Apps Business accounts and one regular Gmail account. Gmail was down this morning so it might have something to with it. However, accessing mail through the web interface works fine. So something to do with IMAP.
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