Disappointed with product introduction

I am new to FrameMaker.  Based on its popularity and others' comments, I'm sure it is a fascinating, feature-packed program that can do a lot for me in my technical writing.  However, I am disappointed with Adobe's lack of introduction to the product.  Any product should come with material that tells me what is special about it and who is meant to use it.  It should also have sample work to show what can be done with the product.  Instead, Adobe begins with a Getting Started with FrameMaker that introduces the user interface and screen basics, which are not yet of concern at this introductory stage.  Note also that there is a section called "What's new in FrameMaker 9", clearly oriented to past users, but totally ignoring the need of new users to learn about the essence of FrameMaker.
I hope the folks at Adobe are listening and will provide some introductory material.  I would be most thankful for it.

hmm63 wrote:
I am new to FrameMaker.  Based on its popularity and others' comments, I'm sure it is a fascinating, feature-packed program that can do a lot for me in my technical writing.  However, I am disappointed with Adobe's lack of introduction to the product.  Any product should come with material that tells me what is special about it and who is meant to use it.  It should also have sample work to show what can be done with the product.  Instead, Adobe begins with a Getting Started with FrameMaker that introduces the user interface and screen basics, which are not yet of concern at this introductory stage.  Note also that there is a section called "What's new in FrameMaker 9", clearly oriented to past users, but totally ignoring the need of new users to learn about the essence of FrameMaker.
I hope the folks at Adobe are listening and will provide some introductory material.  I would be most thankful for it.
I agree that it's hard to find good getting started training materials in the FrameMaker package that you buy. Some versions of FrameMaker were shipped with a training disk, or with training materials on the main disk. I'm not sure if recent versions do.
Recently some Adobe products have come with a 30-day free subscription to Lynda.com online training. Sometimes there's something in the package that tells you about these goodies, and other times you'll get email that tells you about them. You probably have to register your software at Adobe.com. You'll need to create an Adobe user account (free) if you don't have one. The adobe.com site isn't easy to find your way around. On the home page, type register in the search box at the top right, click Product Registration, and the registration log-in page appears. You can create an account if you need to.
Search Google for terms like "adobe.tv framemaker tutorial," "free online video training framemaker," and "framemaker training resources" without quotes for some good links. These searches include content from the official adobe.com site as well as others.
Forum participants are users who volunteer to help others in the community, as they've been helped - passing a torch. You're always welcome to post questions here. It's most helpful to would-be helpers if you state the subject of your question clearly, one question or problem per message thread. And, provide your exact version of FrameMaker; it's the version number (like 9.1) and the build number (pxxx) displayed with Help > About FrameMaker.
And, you can help others who struggle to find good introductory material in the package by posting a formal request at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

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  • Really disappointed with Nokia Care

    I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
    I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
    I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
    Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
    I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement.

    ineedrain wrote:
    I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
    I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
    I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
    Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
    I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else.
    Same here, and some other forum goer as well.
    Perhaps you should try another Care point if possible at all, maybe you'll get better service there.
    Else keep bringing it in, in my country you're by law forced to either fix, replace or give the money back when a product is faulty.

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