Discovering CallManager on LMS via SNMPv3

Hello,
As a troubleshooting step, I have tried to manually add the Call Manager Publisher and Subscriber to the LMS portal using SNMPv2. It worked.
My objective is to have Call Manager reachable through SNMPv3.
Below are the steps that I've done so far:
Configure SNMPv3 from Call Manager Serviceability
Authentication required using SHA
Privacy required using AES128
apply to all nodes
Manually add Call Manager on LMS with the appropriate credentials
From the "Archive Summary", I can see the following error message:
CM0056 Config fetch failed for Call Manager Publisher
Cause: CM0204 Could not create DeviceContext for 133
Cause: CM0202 Could not access <Publisher_IP_address> via SNMP.
Action: Check the Read Community string
Action: Check if required device packages are available.
Action: Check if protocol is supported by device and required device package is installed.
What can I do to troublehsoot this issue?
Thanks,
Justine.

Seems the SNMP v3 config is not correct.
Please see my comments inline (in bold blue) as per your config, in what i think is incorrect:
snmp-server view LMS iso included     --> correct
snmp-server view LMS ####at excluded     --> dont know if #'s are by mistake
snmp-server view NMS snmpUsmMIB excluded --> Not sure if NMS is typo or you made a new view after LMS.
snmp-server view LMS snmpVacmMIB excluded      --> correct
snmp-server view LMS snmpCommunityMIB excluded     --> correct
snmp-server group LMS v3 priv read v3read write v3write notify LMS `--> Incorrerect, as after read and write you should have a SNMP View which is configured with "snmp-server view" command, which is either LMS or NMS in your case. There is no v3read or v3write configured.
snmp-user LMS LMS v3 auth md5 authPW priv aes 128 privPW      -->Not sure if "snmp-user" is again a typo, else everything is correct.
snmp-server host x.x.x.x traps version 3 priv NMS      --> There is no user as 'NMS'. after priv it should be either "SNMPv1/v2c community string or SNMPv3 user name". I dont see any username as NMS, as per config it should be LMS.
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    What I am asked from our client, is that the employee will log onto the LMS - click on the Course Name - and it will launch the intro.  Now to the user, the rest of the course should be seamless.  It's for the most part (except for one section in Module 1) completely linear.  When the user gets to the last slide of the Intro section, when they click next it should go to the first slide of Module 1.  It should have the built in TOC that I built in the flash files.  I did all the SCORM 2004 reporting options, manifest file, etc.  I used the SCORM Packager provided (the aggregator) and sucessfully created a .ZIP to upload to the LMS.
    I downloaded Moodle, full package, to use as a sandbox LMS on my local system.
    When I upload the .zip file produced from the SCORM packager, and run it in the LMS the TOC does not show all of the modules.
    Also, when I get to the last slide of Intro and click "NEXT" it just goes to a blank screen.
    How do I make this a seamless transaction with proper LMS reporting - which is NOT pass/fail it's just completion.
    Anybody still reading yet??
    Please let me know if you need anymore information, it's very vital that I get this figured out by this weekend as our client is requesting a final product by Monday/Tuesday.  I really really appreciate any help that can be provided, thank you all very much in advance.
    I fear I may be in over my head here...  which is not an option.

    Imagine that a SCORM course is a book. This book has separate chapters - each chapter is a SCO. If you have a SCORM course that consists of 7 SCO's you would still only have one course in the LMS. Depending on how the SCORM communication is set up YOU define how the course should work.
    Example of a SCORM manifest (NOT correct - only an example)
    Title: Course title
    SCO1: Chapter 1 - Introduction - introduction.html (the HTML files which has the apiwrapper and loads your swf)
    SCO2: Chapter title - resource link
    SCO3: Chapter title - resource link
    Okay, so I guess my question is this then.  Is it MY responsibility as the programmer to link the SCOs together within Captivate? or is that done within the SCORM manifest? Or does the LMS handle this?
    I would say that it is your responsibility. The programmer / developer would need to put in the SCORM calls in the chapters/SCO's for it to work. This cannot be done afterwards.
    In other words, lol, does the next button on the last slide of each module have to "Open File/URL" or can it simply say "Continue" as it does now and the LMS, via the manifest, will know to open the next module and start that slide annnnd will it report as one final score?? That's the other thing, I would like it to report one score for the overall course (it's actually not a score, it's just a complete/incomplete)
    No you would need to do two things at the end of each module.
    1 - Set the particular module as "Completed" in the LMS by using a SCORM command
    2 - Close the particular module in the LMS by using a SCORM command.
    Once these two are done then the LMS will unload the current module and automatically fetch the next module in the SCORM manifest and run that.
    If you are only interested in reporting complete/incomplete then this is enough. Just call the SCORM commands to set each module as completed and then the SCORM command to unload the module. Once they go through the last module all is completed and the course is "passed".
    As for the TOC I am a bit confused.
    Do you have a TOC for each of the modules created in Captivate? If so then this will work just fine in an LMS.
    If you have a TOC using the Aggregator then you would of course need to use Captivate to make the SCORM package. Another option could be to check if the LMS has a "TOC" of it's own. Many LMS' build their own TOC based on the SCORM imsmanifest.
    One suggestion I have for you.. Make a testfile for your client. This file should basically be what you tried to upload to Moodle first. Completely done in Captivate and Aggregator. Then ask them to load this in their LMS and see if they encounter any problems first. As I said Moodle isn't the best choice for troubleshooting LMS / SCORM issues ;o) Perhaps everything works perfectly well in their corporate LMS.
    /Michael
    Click here to visit the www.captivate4.com blog

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    mso-ansi-language:#0400;
    mso-fareast-language:#0400;
    mso-bidi-language:#0400;}
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    The port 42340 issue is most likley not related to the HUM issue you described. The latest log entry you provided indicates "Possible reasons for 'No Data' in HUM Portlets could be either Poller is not configured, or Poller is deactivated, or Poller Failure has occurred, or Summarization job did not start." The error is repeated back to the beginning of the file dated Aug 14 16:39.
    To focus on the HUM issue:
    Did any change occur on or around the 14th that you are aware of?
    Please provide some additional debugs:
    1. Please enable debug for "UPMProcess"
    Log files are stored here: #/var/adm/CSCOpx/log/#
    - HUMPortal.log
    - upm_summarization.log
    - jrm.log
    - upm_process.log
    2. To set log levels:
    *Health and Utilization Monitor > Admin > System Preferences*.
    - Select Log Level Settings.
    - Select the application module from the drop-down list.
    - Select the Debug log level from the Logging Level drop-down list.
    Thanks,
    Nick

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