Display Driver Premiere Elements 12

Just purchased Premiere and Photoshop Elements 12. Photoshop works fine. Can't open Premiere because I keep getting error message that the display driver needs updated. I have an Intel HD graphic card. Installed latest update from Intel website for the driver. Didn't work. Uninstalled and reinstalled premiere, didn't work. What do I need to do to not make this product useless?

Question, again... do you have TWO graphics adapters?
IF YES read below... otherwise, ignore
Dual video problems (some for Premiere Pro, but the idea is the same)
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Similar Messages

  • Incompatible display driver - premiere elements 12 & 13

    I've been trying to get adobe premiere elements working on some Lenovo T520 laptops. These are an advanced model laptop so shouldn't have issues with display drivers. When  attempting to run Adobe premier elements 12 or 13 I get the error message 'we have detected an incompatible display driver. To get a better and faster performance, please update your display driver'
    I have read through every available forum and website to fix this and have done the following to no avail;
    Upgraded Intel HD Grapics 3000 driver to latest version
    Disabled second graphics card (NVIDIA NVS 4200M) in device manager
    Changed BIOS settings to run graphics from onboard Intel HD graphics (this removed the NVIDIA graphics card from device manager
    Installed latest version of Quicktime
    Searched for badddrivers.txt file on C drive and specifically in c:\programdata\adobe\premiereelements
    Removed the adobe user profile data folders
    Can you advise if there is any other possible fix for this issue? I've run out of options and have spent way too much time on this.
    Kerry

    Kerry
    You wrote
    Searched for badddrivers.txt file on C drive and specifically in c:\programdata\adobe\premiereelements
    So what did you do after the search? Did you find the BadDrivers.txt file for Premiere Elements 12 and 13 and delete it?
    If you have not already, delete the BadDrivers.txt file for version 12 and 13.
    Assuming that you are using Windows 7, 8, or 8.1 64 bit....
    If just have 12 installed...
    Local Disk C
    Program Data
    Adobe
    Premiere Elements
    Depending on how many versions of Premiere Elements you have installed on that same computer, there will be folders in the Premiere Elements Folder.
    You do not want anything that is in those folders in the Premiere Elements Folder. You just want to delete that lone BadDrivers.txt file which is for Premiere Elements 12 and is found outside the 12.0 Folder there.
    Versions of Premiere Elements earlier than 12.0 have their BadDrivers.txt file inside their folder in the Premiere Elements Folder.
    Now if you have Premiere Elements 13 installed along with 12 on the same computer, they will share this same BadDrivers.txt file. However, the baggage that 13 will bring to this area is a file named "Current Display Driver.txt". Do not bother with it.
    After the BadDrivers.txt file is deleted, you close out of there, and reopen the program, the program generates a new BadDrivers.txt file but hopefully the display card error message(s) are gone. For more details, see item 0005 of my Premiere Elements 13 Daily Discoveries blog post
    ATR Premiere Elements Troubleshooting: Premiere Elements 13 Daily Discoveries
    Important: Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.
    Any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • Nicht kompatibler Display Treiber premiere elements 12

    Hallo Forum,
    mein Problem ist eigentlich ein bekanntes Problem und wird in vielen Foren immer wieder auch benannt. Nur scheint es dafür keine Lösung zu geben bzw. führen angebotene Lösungsvorschläge nicht zum Erfolg. Also: ich habe kürzlich Premiere Elements 12 käuflich erworben und installiert. Nur starten kann ich es nicht, weil dann nämlich ein Fenster erscheint, daß mir mitteilt, dass "ein nicht bekannter Display treiber erkannt wurde". ich habe windows 7 mit 64 Bit Betriebssystem, intel (R) Core (TM) i7, 8 GB RAM, Grafikkarte: intel (R) HD Graphics Family, Radeon (TM) HD 7690 NXT. ich habe alles das schon ausprobiert, was ich in den Foren dazu gefunden habe: alle Treiber aktualiert, Windows Udates gemacht, aktuelles Quicktime installiert, Bildschirmauflösung überprüft. Mit einer Testversion, die ich schon einige Tage zuvor heruntergeladen habe, hatte ich übrigens dieseselben Probleme. Dort hatte ich auch - wie in einigen Einträgen empfohlen -  die Bad Driver.txt gelöscht. Das hat aber auch nichts gebracht. Und jetzt weiß ich einfach nicht mehr weiter...Weiß jemand mehr?
    Viele Grüße
    CD

    Ich habe auf DELL Vostro AMD und Intel Grafikkarte auf Laptop, sowie win7 und 64bit.
    Nach  mehrmalitgem erfolglosem Update der driver (waren bei meinem 6 monate  altem Rechner auf dem neusten Stand), habe ich jeweils mit Deaktivierung  einer Grafikkarte probiert. Ebenfalls kein positives Ergebnis.
    Dann erfolgreich Grafikkarteneigenschaften (catalyst contorl center über rechte Mousetaste und Grafikeigenschaften) geändert.
    Unter Stromversorgung (ggf. power tab) auf umschaltbare Grafiken war die  gpusniffer.exe deaktiviert.
    Aktiviert und Programm adobe premiere 12.0 ist gestartet.

  • Transfer or recover an Educational License op Elements 13 and Premiere Elements 13?

    Is there anyway to transfer or recover an Educational License for Photoshop Elements 13 and Premiere Elements 13? A coworker of mine used a company credit card and their personal Adobe account to obtain these two apps on behalf of my institution. Then he/she left without disclosing any account information or sharing any of the licensing information. Thus I'm kind of stuck. The License transfer policy clearly states that Educational licenses cannot be transferred between Adobe accounts. But my institution has paid for (and would like to be able to use) these apps which we've paid for but no longer have access to. Any chance someone could advise me? Could Adobe potentially re-license these apps to someone else who is still associated with my institution?
    Thanks for your time!

    Marmotte06
    I have not been able to confirm your observations in what I have done. The following is what I have done all at Medium 125% for the display to conform to your requirements.
    Premiere Elements/Elements Organizer 12 and 13 on Windows 7 Professional 64 bit, Monitor 19 in Native Resolution 1440 x 900
    Premiere Elements 12 Editor
    Elements Organizer 12
    Premiere Elements 13 Editor
    Elements Organizer 13
    Premiere Elements/Elements Organizer 12 and 13 on Windows 8.1 64 bit, Monitor 15.6 in Native Resolution 1366 x 768
    Premiere Elements 12 Editor
    Not shown, but same as below for Premiere Elements 13 Editor.
    Elements Organizer 12
    Premiere Elements 13 Editor
    Elements Organizer 13
    Also, Windows 8.1 64 bit computer was attached by HDMI to a second monitor 24 in 1080p (duplicated displays), and Premiere Elements 13 Editor
    and Elements Organizer 13 font size was comparable on its particular monitor.
    I based the above comparisons on your thread title
    Huge Menu font size on Premiere Elements 13 and Organizer 13, how to configure?
    But, when I took a second look at your screenshots (post 2), I wondered about all this. The color of the icons suggested your
    comparison of the font size for the Photoshop Elements 13 Editor versus the Premiere Elements 13 Editor. So, I looked at this
    aspect of the matter. But, this test did not support your results posted in post numbered 2 of this thread. My results were
    Photoshop Elements 13 Editor
    Premiere Elements 13 Editor
    Please review and consider and then we can compare our differences in results further. Please let me know what
    additional tests you want me to make and if the above has given you any insights into what may be going on in
    your computer environment in the way of conflicting programs.
    Thank you.
    ATR

  • Premiere Elements 12 Incompatible Display Driver problem

    I recently bought Adobe Premiere Elements 12 and installed it with no problem. I tried to run it but it keeps saying that my display drivers are incompatible. My AMD Radeon 6950 has up to date drivers and I even tried deleting the BadDriver.txt, but it keeps appearing when I try to open the program. I would appreciate any help. I have tried almost everything.

    truevagabond
    Great job in solving your own issue.
    Just a note, when you delete the BadDrivers.txt file, it is normal for the program to generate a new one when the program is opened again. And hopefully the program now works without display error messages.
    That BadDrivers.txt file deletion has its origin in the days of Premiere Elements 9 and has continued to help others with later versions as well...after updating video card/graphics card driver is not the answer. The rationale behind BadDriver.txt file deletion can be found in post 10 of the following older thread
    Premiere Elements 9 Tryout Serious Display Problem
    ATR

  • Premiere Elements 12 does not start after error message: display driver is incompatible

    After successful installation and starting Premiere Elements the following error message appears: "Uncompatible display driver identified. Update the display driver for a better and faster playback performance!" Hopefully my translation from German is helpful enough. I confirmed with OK but unfortunately Premiere Elements does not start. I checked the display driver: it is the most actual one: AMD Radeon HD 7610M. Furthermore the hardware should be OK as well: ASUStek with an Intel Core i5-2450M CPU @2.5 GHz; 6 GB RAM; 64 Bit Windows 7 Service Pack 1. What can I do?

    Moonkeys25
    Recap...please confirm that as of this date, the problem exists with or without the antivirus and firewall(s) disabled.
    Moving forward...
    If you issue was specific to the display card error that you have been getting then probable conclusions
    a. the ADM Radeon H7610M driver version is not up to date
    or
    b. the ADM Radeon H7610 M video card/graphics card installed as is is not compatible with Premiere Elements 12 on your Windows 7 SP1 64 bit
    The updated driver version and the BadDrivers.txt file deletion should have corrected the problem unless there is a gross mismatch between Premiere Elements 12 and ADM Radeon H7610M.
    Did you use the link that John posted to get the auto detection of the latest driver version for the ADM card?
    If we have gone as far as we can with the card and its driver version angle on this, then we can try the generalized troubleshooting drills with no guarantees, just hopes
    1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
    Local Disk C
    Users
    Owner
    AppData
    Roaming
    Adobe
    Premiere Elements
    12.0
    and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. You just need to make sure to have the computer's Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
    2. If "1" has no effect on the issue...uninstall, ccleaner run through time, reinstall with antivirus and firewalls turned off.
    a. Control Panel/Program, select Adobe Premiere Elements 12, right click the entry and click on the Uninstall pop up. Then follow the instructions for the uninstall.
    b. Download and install the free ccleaner for a computer run through to get rid of leftovers from incomplete uninstalls and installs.
    https://www.piriform.com/ccleaner/download
    When you are ready for this step, I will give you a step by step through the ccleaner (regular cleaning part and registry cleaning part).
    c. Reinstall from your installation files or installation disc, with antivirus and firewall(s) disabled.
    Please review above and then let me know if I have interpreted correctly where we are in the troubleshooting. Do not start the above plan until we are in agreement on the details and hoped for results.
    Thanks.
    ATR

  • Premiere Elemente 12 - incompatible Display Driver on Win 8.1

    Hi Everybody!
    I am running Windows 8.1 on an HP Ultrabook equipped with 23" external Display via USB 3.0 Port Replicator. Primary Display is off, as Notebook is closed.
    I have installed PE12 before updating to W8.1.
    Starting PE 12 results in an alert message: "incompatible display driver detected, please update..."
    Updating Chipset Drivers resulted in "most recent driver installed".
    How can I get that software running???
    Thank you in advance
    Peter

    Have stopped the firewall and allowed all traffic -
    From what I have read, many of this type of situation has been resolved by disabling the firewall with the rationale that file like dynamiclinkmanager is being blocked from getting to important files because of firewall protection. If this turns out to be the case, then we would need to look into writing exceptions in the firewall.
    Removed the newest version and installaed 7.6.6. -
    Another strategy that worked for one with this type of problem was to go from the latest version of Quicktime to an earlier version. In the case that I read, the version went to was 7.6.6. Older versions of QuickTime can be found at the following link.
    Download Old Versions of QuickTime for Windows - OldVersion.com
    same result again - pe12 not starting.
    Does the copy of  error report from F-Secure help you:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 
    - <System> 
    <Provider Name="Windows Error Reporting" />  
    <EventID Qualifiers="0">1001</EventID>  
    <Level>4</Level>  
    <Task>0</Task>  
    <Keywords>0x80000000000000</Keywords>  
    <TimeCreated SystemTime="2014-06-16T21:02:14.000000000Z" />  
    <EventRecordID>24360</EventRecordID>  
    <Channel>Application</Channel>  
    <Computer>medvind-ABook</Computer>  
    <Security />  
    </System>
    - <EventData> 
    <Data />  
    <Data>0</Data>  
    <Data>APPCRASH</Data>  
    <Data>Ikke tilgængelig</Data>  
    <Data>0</Data>  
    <Data>Adobe Premiere Elements.exe</Data>  
    <Data>12.0.0.0</Data>  
    <Data>530bd24a</Data>  
    <Data>WorkspaceManager.dll</Data>  
    <Data>0.0.0.0</Data>  
    <Data>523cd2f7</Data>  
    <Data>c0000005</Data>  
    <Data>0000000000013070</Data>  
    <Data />  
    <Data />  
    <Data>C:\Users\medvind\AppData\Local\Temp\WER9A7C.tmp.WERInternalMetadata.xml</Data>  
    <Data>C:\Users\medvind\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_d162227a4febdf6c14e1c316fcd1d65b7c15bd5_2234ae4a</Data>  
    <Data />  
    <Data>0</Data>  
    <Data>7a2ee7ac-f599-11e3-ac1f-0090f5d6b56a</Data>  
    <Data>1</Data>  
    </EventData>
    </Event>
    I
    I have to stop for today

  • My premiere elements 12 will not open in edit mode. it says incompatible display driver

    what are the compatible drivers for premiere elements 12 on windows 7 os

    1st, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    2nd, Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Premiere Elements 10 Error on load - "we have detected an incompatible display driver"

    Greetings! I was happily using this software for several weeks without problems when one day for no apparent reason (no new hardware or significant software changes) I now get this error constantly when trying to run the software - "we have detected an incompatible display driver. to get better and faster playback performance, please update your display driver. display driver details : intel - intel bear lake B 1.4.0 - Build 7.15.10.5218"
    I then updated the intel graphics drivers to the latest version but to no avail. I have tried four different driver versions from oldest to newest and still no success. I have un-installed the software, drivers, started from fresh with all imaginable combinations, CCleaner-ed the hard drive, virus scanned, defragmented, updated windows, etc. I am now at a loss for what to do next, beyond insisting for a refund and going to another software company for my video editing needs.
    My machine is a 2Ghz Dual-Core, 4GB RAM, 80GB available HDD space, running windows XP pro SP3, updated everything drivers and OS.
    I find this problem even more confusing given the fact that is was working, then decided not to work any more. Perhaps something updated in the background without my knowledge?
    Any help would be greatly appreciated.
    PS - I have tried all the things on this list relating to Premiere Elements version 9, but none have helped - http://kb2.adobe.com/cps/875/cpsid_87588.html

    If none of the troubleshooting for the display adaptor (graphics card driver update, BadDrivres.txt etc.) do not work, we have to understand that the display could actually not be supported. By display, I mean the card-driver-driver version combination. So,
    1. It could be a bad card - None of the available drivers work for the application. Here, ditch the card and get a newer one that works.
    2. It could be a bad driver - For e.g. Only DirectX drivers work, OpenGL ones could be pathetic (Many games detect this and if this is bad, I have seen Photoshop struggle with this). Or some display configurations would be badly supported (multiple monitors, some funny resolutions, some of the ports, crossfire etc.). Older drivers/cards/some OEM drivers etc. have these issues in my experience.
    3. It could be a bad driver version - Here upgrade or a downgrade works.
    Because of a Video editor, the (lack of) capabilities of the card is highlighted. Video Playback alone doesn't nearly exercise the capabilities the cards usually have to offer. Editing really does. That is why it matters if the Video Editor actually says that it supports Graphics acceleration (Or GPU acceleration) for any of the workflows.
    What I am saying here is that when we blame the application for any of the issues, we have to be certain that the issues are NOT due to one of the mentioned three causes. I have seen this all too often in the gaming forums, Nero forums (some years back), in PPro forum, and here. If the application menufacturer is really to blame, the mistake would be all too obvious and too many of us would have complained about it. I do not think this is the case with Premiere Elements 10.
    Introspection works.

  • Display driver problem - Premiere Elements will not start

    Premiere Elements 10 will not run on my computer unless I downgrade to an old display driver. I would do this but it causes other problems.
    I am using the most recent driver from NVidia (but a pretty old display card).  I get this message: "We have detected an incompatible display driver... driver details: NVidia Geforce GTS 250/pCIe/SSE2 3.0.0"
    On Windows 7
    Can anybody help with this?

    Have you manually gone to the nVidia web site and downloaded the latest driver?
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    This fixes about 95% of these types of issues.
    Also, you definitely do have a BadDriver.txt file on your computer. And you may need to delete it to clear this error.

  • Display driver incompatibility with new instillation of premiere elements 12

    I have newly installed adobe premiere elements 12.The program will not open when I try a popup appears  (we have detected an incompatible display driver.etc ) The computer is a hp Pavilion running windows 7- 64 I checked the display driver it is working and up to date. what else can I do? Thank you  

    rpm1942
    Thanks for the update. Sorry that the news was not better.
    Did you purchase the program from Adobe direct? And, are you within 30 days of purchase. If you are, you can contact Adobe via its Adobe Chat and request a refund. Even though your version is no longer the latest version, I would hope that Adobe would honor your request under its typical policy of money back within 30 days of purchase.
    Contact Customer Care
    Click on the above which is set for
    Premiere Elements
    Membership, Account, Payment
    Payments, Invoices, Orders
    Chat Panel
    I have set the link for the above titles. If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
    As of a few moments ago, the Chat Panel was available and active.
    If you did not purchase from Adobe direct, then the refund is between you and the seller's policy.
    If you purchased direct from Adobe and you are beyond the 30 days of purchase, you may have to stress that the program is not usable to you and ask for a supervisor if any problems.
    How was it left with Adobe Tech Support - are you supposed to contact it again or is one of its representatives suppose to contact you?
    We will be watching for your progress.
    Thanks.
    ATR
    Add On...I found error code 43 and 41 descriptions which may correspond to your 43 and 41 error codes.
    Error Codes in Device Manager

  • Premiere Elements 12: start application problem - an incompatible display driver massage

    Premiere Elements 12: start application problem - "an incompatible display driver" massage 
    I did everything what I could find online forums. (Except messing with BIOS settings)
    - Updated video cards drivers
    - Set to “High-Performance GPU” in Catalasyt for application exe and gpusniff.exe
    - Added “run as administrator” privileges
    - Each time before trying to run the application I removed BadDriver.txt file
    My laptop specification:
    Product name: HP Pavilion dv6 Notebook PC
    Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
    System memory: 8GB
    Memory slot 1: 4GB SODIMM Samsung 1333MHz
    Memory slot 2: 4GB SODIMM Samsung 1333MHz
    Windows 7 Professional 64-bit Service Pack 1
    Intel(R) HD Graphics Family 8.882.2.3000 (30/09/2011)
    Radeon (TM) HD 6770M 8.882.2.3000 (30/09/2011) (newer updates are not available)
    please help...

    cmbishop82
    Did you go through the drill
    a. video card driver version up to date according to the manufacturer of the video card
    b. if so, deletion of the BadDrivers.txt file....for Premiere Elements 12 in Windows 7, 8, or 8.1 64 bit, the path is:
    Local Disk C
    Program Data
    Adobe
    Premiere Elements
    and in the Premiere Elements Folder is the BadDrivers.txt file for version 12. The BadDrivers.txt file is a file in this Premiere Elements Folder which also contains folders. You do not want anything in those folders. All you want is the BadDrivers.txt file in the Premiere Elements Folder.
    Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
    The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
    http://forums.adobe.com/message/3177024
    When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
    ATR

  • Incompatible display driver. Premiere Elements 11

    Today when trying to open a project a message came up saying that an incompatible display driver had been detected: Intel(R) HD Graphic Family 3.0.0 Build 8.15.10.2559. I've checked and the driver is up to date however the project will not now open. My computer is an Asus lap top running Windows 7 64 bit, Intel core i7 with 6GB RAM. Graphics GEFORCE GT 635M 2GB
    The programme was working fine yesterday although it was taking almost an hour for the project to open up. It is a big project with nearly 800 HD clips but had been opening up reasonably quickly until a few days ago. Any help would be much appreciated. I had this problem once before about three years ago with Elements 9 on my PC and had to uninstall a bad driver file but can't remember how I did that.
    Thanks

    BriRonS
    Let us target the BadDrivers.txt file deletion first. There is probably more to this than that, but this needs to be ruled in or out.
    You should be seeing the following if your Premiere Elements 11 is running on Windows 64 bit
    If you are not, your computer is probably set with Show Hidden Files, Folders, and Drives disabled in Folder Options.
    Click on the Start button. In the Search field above the Start button, type in Folders Options. You should then see the text
    for Folder Options at the top of the left column of the page. Click on Folder Options text to open to the Folder Option dialog.
    In the Folder Options dialog, click on the View Tab, and scroll down the list under View Tab until you reach the Show Hidden
    Files, Folders, and Drives option which you enable.
    What are the pixel dimensions of the jpgs in your project?
    Any chances for any Windows Updates that could have modified your video cards/graphics cards?
    More later.
    Thanks for the follow up.
    ATR

  • Incompatible display driver message prevents start up of premiere Elements

    I have downloaded and installed Premiere elements 12 on a PC running Windows 8.1 64 bit with two display drivers and 2 monitors.  When I start Premiere Elements and select the Video editor/New Project I get an error message "We have detected an incompatible display driver.  To get a better and faster playback performance, please update your display driver".  If I click OK the error message comes up a second time and then I get the bar for about 30 seconds and then nothing happens. I am using an Intel on board display driver for my second monitor and an AMD r2 700 series card for my primary display.

    Dual graphics adapters cause problems for Premiere Elements... the links below cover how to configure to use one... I have NO idea how to actually use both
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Incompatible display driver in Premiere Elements 9

    I purchased a new computer six months ago, a Toshiba Satellite C660-1LD, and installed Premiere Elements 9 on it almost immediately. However, for six months, I have been unable to work out how to even start a new project, and only now do I have the time to seek help.
    Whenever I click 'new project' I get a pop-up telling me that the display driver on my laptop is incompatible with PE9, and I should update it. I have done so several times, through both the Toshiba website and the Intel one. I have Intel HD Graphics (Core i3), version 8.15.10.2189, and I am running Windows 7 Home Premium.
    No matter what update I make to the display driver, it makes no difference to PE9, which continues to display the same error message.
    Thanks for any help in fixing this problem.

    Welcome to the forum.
    What is the date of your Intel video driver?
    Does Toshiba have a newer one?
    This FAQ Entry explains a bit more about the video driver, and the BadDrivers.TXT file.
    Good luck,
    Hunt

Maybe you are looking for