Display fields by process type

Hi All
I have a number of complaint ticket business transactions, each have a different process type.
I have added new fields through the eewb.
Depending on the process type, I want to display or hide different fields.
How do I use the view configuration tool to do this ?
Do I set up a new object subtype, if so, how ?
E.g. for a ZXX1 process type I want to show one set of additional data fields and for a ZXX2 a different set of additional fields.
Any help would be great.
Thanks
Darren

Darren,
This is easy, create a new configuration using the object subtype as your transaction type. The system automatically determines the screen based on the transaction type/process type by matching against the object subtype.
For complaints the config key would look like:
Role config key <ZVALUE>
Component usage <DEFAULT>
Object Type BT120_CPL
Object SubType <Transaction Type> (i.e ZCMPL, etc).
This works for activities and should work for complaints.
In fair disclosure I also did a search after posting this reponse and found this thread with a similar answer:
https://forums.sdn.sap.com/click.jspa?searchID=25577399&messageID=6337830
Now please keep in mind after you read this, is that you can definitely have one business role, but display the transaction types differently within that role. The issue would be if you wanted to display the same transaction type differently for two different users.
Take care,
Stephen

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