Display Repair Extension Program

Hi,
I've got a quite new 15inch PB. (1,67GHz from February '05)
My problem is that on my screen are now apearing those white spots which are discribed in the Display Repair Extension Program from Apple, but my PB with this serial-number is not supported by this program.
What can I do? Any ideas?
Thanks

You are under warranty, so call Apple.

Similar Messages

  • 15-inch PowerBook G4 Display Repair Extension Program? Please help!

    Hi! My Name is Francesca and I write from Italy because I have a Powerbook G4 15-Inch 1,25G from 2004 with the white spots problem as said here : http://www.apple.com/support/powerbook/displayprogram/ The problem is certainly and without doubt the same of the description in the link above. I’ve called the Italian call center for help and they said my serial number was not to take part in the program and I have to pay myself for repair. I love apple but I ‘m really disappointed. How can they establish that my Powerbook hasn’t the same problem only because my serial is not on the list? I’ve read from some other people here that they have had my problem even with younger powerbooks than mine with obviously no serial on that list. What can I do? Is there anything to do to prove I have the same problem? Is there an e-mail to send to someone ? People who have had my problem and solved it can get in contact with me please?
    I’ve also read that I can go in retail stores or AASP to see whether my PowerBook qualifies for the program but in the AASP they say I have to call apple for the extension program!
    I’ve got Ipods an Imac and an ibook I’m faithful to apple I don’t think I’m askin too much.
    Someone can help me?
    Thanks Francesca.
    p.s.: sorry my written english is not perfect
    Powerbook g4 Mac OS X (10.4.8) 1,25 G

    I think that in the long run Apple leaves dissatisfied customers having spent much money for "quality" computers. This is counter productive for any business, but perhaps Apple has to learn this the hard way.
    As recommended, I would keep them calling over and over regarding this issue. My personally experience with the German support is that (beside of an overall low quality) it really depends upon the operator. And it helps to say "thank you, good bye" and call a few hours later speaking with an other person
    Also I have read some reports here from people persisted to speak with the department manager, who was then able to provide assistance.
    Maybe you report what happened at this place later. I would be interested in hearing it.

  • EMac Display Repair Extension Program

    If you have not done it, you should send in your eMac (if eligible) for the display program. I am not sure if the program expired yet.

    I just took my emac in regarding this issue...the genius told me that is was past the three year extension but he said he would cover it anyway...I guess I got lucky. Maybe more will have a kind hearted tech too!

  • MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

    Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?
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    Run an Apple Hardware Test;
    https://support.apple.com/en-us/HT201257
    Note an error free AHT is not definitive.
    install iStat menus:
    http://bjango.com/mac/istatmenus/
    Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
    When the MBP gets hot, post images of both for inspection.
    Ciao.

  • HT203254 were you able to get the faulty VGA chip replaced after the repair extension program expired? how have you achieved it?

    i am currently in europe. my MBP17"  was manufactured after may 2007 and was in service both in the US and europe between April 2008 and Dec 2010 three times in total, while still under warranty. none of these times was the motherboard exchanged for one with a non-recalled VGA GeForce8600GT chip.
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    i am currently in europe. my MBP17"  was manufactured after may 2007 and was in service both in the US and europe between April 2008 and Dec 2010 three times in total, while still under warranty. none of these times was the motherboard exchanged for one with a non-recalled VGA GeForce8600GT chip.
    now the chip died and the computer no longer loads. Apple authorised service provider says they are not able to even order these parts for me any more as the machine is in vintage status. apple claims to no longer stock them. apple support line claims they're very sorry, but they cannot help as the repair extension program is over.
    non-authorised cervice centers would happily service it for more than $300.
    what shall i do here, as investing another $300 here makes no sense, please help?

  • IMac G5 (2004) logic board and the repair extension program

    Hi,
    I know that there are tons of topics about logic board/power supply troubles witht the first generation G5s, and I'm sorry to start yet another new thread, but I still have some questions about this issue.
    I have a first generation iMac G5. Long story short...when I first got it the computer would shut itself off sometimes after I had put it to sleep. When I would try to restart nothing would happen, but usually letting it sit unplugged a while would solve the problem (occasionally when I'd restart a different start up noise would sound and the white light would flash quickly). It happened so randomly, that I just lived with it, blaming the problem on my dorm network, or a power failure. A few days ago I tried to start the computer up and nothing happened (just a VERY faint sound like a clicking or ticking or intermitant humming...definatly electrical sounding). I unplugged it overnight, but the next day still nothing. I decided to go through the troubleshooting steps Apple lists online. The internal power button could not start it up and the second LED does not flash, which according to Apple means the logic board needs replacing. Luckily my serial # is covered by the Repair Extension Program, and I'm bringing my computer in tomorrow morning to be fixed (just in time for back to school).
    I have become concerned, while browsing the discussion topics, that this fix may not be permenant. I've read a few posts that claim that they are on their third Logic Boards, and this kind of scares me. My parents bought me the computer (our family's first ever Mac) and did not purchase the AppleCare extended warranty (they had heard how reliable Macs were...hmmm.) I didn't even know that I could purchase AppleCare after-the-fact until it was several months after my 1yr warranty expired. I do appreciate the fact that Apple recognized what seems to be a common problem with this generation of iMacs, but I wonder why they did not contact the owners of these machines to let them know that the problem and repair extension even existed.
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    iMac G5 (2004)   Mac OS X (10.3.9)  

    Oh man, am I actually relieved reading this thread. Just took my baby (iMac G5 first generation) in for repairs today, not knowing what was wrong with it. Luckily my serial numbers are in the range, so I'm crossing my fingers that they're going to cover this.
    Brief synopsis of what happened, in case it differs from anyone else's
    About a month ago, my iMac started to not wake up from sleep mode. Instead of waking up, it would just shut itself off. This continued for about 2 months, with me thinking nothing of it. Then, instead of shutting itself off, the computer would restart when I attempted to put it to sleep.
    Then, last night, I was surfing the net and all of a sudden the power just failed. No noise, no "grey screen", we're talking like a millisecond later the screen was black. I treid unplugging the machine and then plugging it back in while simultaneously holding the power button to reset the PSU and still nothing. At that point it was about 1:30 in the morning, so I just went to bed not wanting to deal with it until the next day. By the time I woke up, there was a distinct smell of electrical components burning (in grade 8 shop class we used to hook up resistors to the voltage generator and crank the juice up until they fried when teach wasn't around, so I distinctly remembered the acrid stench :P)
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    The other thing that concerns me is that apple has made no effort to contact me, and it will be 2 years after the purchasing date come November 1, 2006. I'm lucky that I caught this now before it was too late.

  • MacBook Pro Exchange and Repair Extension Programs

    Hi:
    I have a MacBook Pro Early 2008, and I think my laptop problem is the Nvidia Card. My laptop doesn't start. I can't hear the chime at startup, but I can hear the DVD and the HD spinning, and the fans working. I phoned the nearest Apple mervice and they said me that it is imperative that my computer is running so they can perform the test that determines whether the problem of my computer is covered by the Exchange and Repair Extension Programs "or distorted video no video issues". I have told them that's impossible, because the  logic board defect causes a impossibility to boot the laptop.
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    (Sorry for my english)

    Thanks a lot for your reply.
    But...
    Why are you so sure that the Nvidia failure does not prevent the computer start-up. The laptop has worked flawlessly so far.
    In some forums I read that the cause of the boot failure is just the defective nvidia board. First I had some screen flickering problems, and the latest  problems are screen blackouts, this seems that the boot failure is the last symptom of a defective board.
    In any case, I find it's a kind of surreal nightmare that Apple launch a replacement program, and deny coverage for units that have been rendered useless because the problem that justifies the replacement program. Doesn't have Apple the serial numbers of the units that can be affected by a problem that Nvidia recognize?
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  • IMac G5 Repair Extension Program

    Parents have a first-gen iMac G5 that just died outside of the arbitrary 3 year window (serial number included in repair extension program). Local certified Apple Repair Center refused to even look at the machine and were clueless about the Repair Extension Program. Machine exhibited signs of strangeness months before the 3 year mark but parents didn't report it because it was still usable, didn't have Apple Care and they were never informed of the repair program. Not to mention the machine was back-ordered so the date on the receipt is months before they actually received one.
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    Seems funny to me that registered customers are not informed of recalls.

    It's only called a "warranty extension" for legal reasons (i.e. to avoid lawsuits, not admitting manufacturing flaws, etc).
    Already called Customer Relations twice and was told we were SOL (my words). The first time my parents called the rep tried to tell them they were going to be charged even for questions about the problem because they did not have Apple Care; when they were transfered to a tech he faked trying to fix the problem (machine not completely dead at that point) by telling them to run the permissions repair utility even though they spoke about the extension program by name -- said nothing of replacement parts, etc.

  • EMac Repair Extension Program

    My boss just brought me his sons eMac, it kept freezing up, I ran it part of the day with no issue. I decided to upgrade it to 10.4 while it was at the office. No matter what I did, it failed during the install of 10.4, I asked him to bring in the 10.3 disks and at least it allowed me to reinstall the os, but within minutes this time, it started acting like he was saying, locking up. I searched and found out about the eMac Repair Extension Program, and then verified his serial numbers are within the range. I looked at the cap's from the ram port, and 1 is exploded to a point.
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    Thanks

    This being a user to user forum, no one here is privy as to why Apple may not handle this. Lightning damage for instance might be difficult to ask Apple to handle, as that's typically covered by insurance and not warranties. I would not hesitate to call Apple and explain your situation. The longer you hesitate, the less likely they'd be willing to grant an exception as every day you wait is a day longer. Call them. Don't concern yourself about whether others have not been granted the extension.

  • Repair Extension program for second owner?

    I have an eMac 1.25 that recently stopped powering up. It falls within the serial number range for the repair extension program, however, I am not the original owner. I bought it a couple of months ago from a guy off of Craigslist. I don't even have the original documentation. Any chance that if I take it in to my local Apple store that they'll help me, or am I pretty much screwed?
    I was able to use a website to decipher the manufacture date, and it's only two and a half years ago.
    Thanks for any help you can give me!

    As roam has already noted, an Apple Store's opinion is what counts. For what it's worth, my understanding is that the repair extension applies to the Mac, not to original owner; if you own it, you can request the repair. If you go to apple.com and use the "visit an Apple store" pulldown list, you can bring up the website for whichever of the three Oregon Apple Stores is closest to you. You can call the store and confirm things before actually bringing the eMac in; once you've confirmed they'll accept it, you can use the website's same-day Genius Bar "Reserve" link to schedule a time for the dropoff.

  • Apple adds rev B G5 iMacs to the repair extension program

    Great news.
    Apple has recognised the power supply issue affecting our rev B iMacs and has extended the repair extension program accordingly. The program is limited to certain production models, so check the details (EMC 2056).
    Here is the relevant support page iMac power supply repair extension
    Thank you to everyone who contributed to my initial thread: everyone was always on topic, used temperate language, gave clear descriptions of attempted diagnoses and solutions, and showed tons of solidarity.
    Note that those of you who had to pay for a replacement power supply are also eligible for reimbursement (providing you qualify as above).

    Hi Miriam
    Thanks! I think it was a collective effort - everyone who contributed played a big part by being so focused and professional - there was no ranting or flaming, no OT digression or thread-jacking. Moreover, some people took the initiative by contacting Apple Support in their various countries, quoting the thread, and making sure that gradually the message got through.
    And, as you say, Apple has taken notice, and has now acted and done the right thing by its customers. I'm particularly impressed that Apple is offering to reimburse people who had the power unit replaced at their own cost: that's pretty decent behaviour in anyone's book.
    So, I'd say it was a great team performance!

  • EMac Repair Extension Program FAILURE

    So, here's the deal.
    In August 2004, we bought a new eMac from Small Dog. We declined to purchase the AppleCare because we hadn't had any previous problems with my iPod, so we figured Apple was just a brand we could trust - didn't need to buy any extended warranty or anything.
    Used it for a while, worked great with very minimal problems. Then, in May 2006, it suddenly broke down - wouldn't start. No nothing.
    I consulted with friends, they said it was probably a broken power supply. We took it in to the genius bar, and said it was "very probably" the broken power supply, and that a replacement would run us more than $500.
    Well, being the huge Apple fan I am, I convinced my mom to go buy a refurbished Intel iMac for ~$1200. She was extremely unwilling to do this, as she had just spent only a year and a half with her eMac before it broke and she was given nothing as a result of this. She wanted to finance it, however, she decided to just pay via credit card, because the bank Apple works with to finance computer purchases asked my mom personal questions that have absolutely nothing to do with her credit or financial situation. She left the site after one particularly shocking question, which I'm not going to reveal here.
    The iMac worked great (and still is). Then, in June 2006, we find Apple's site about the eMac Repair Extension Program. We see that an affected serial number range is G8412-G9520. We look on our box, and, lo and behold, our serial number begins with G8489. We were very excited - free eMac repair! My mom was angry that we had bought the iMac (waste of $1200 to her now) but I convinced her not to return it.
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    So my mom is freaking out at Apple now (I don't blame her). After being on the phone with Apple support for more than an hour (some of whom had very bad English) she finally gets the manager to an offer. Apple agrees to pull our old hard drive out, take the data off, transfer it to the new computer, and then we're done. My mom agrees to it - two computers in the house would be nice, but we can do with the old data on the new computer.
    Anyways, we lug the 48-pound computer into the Genius Bar for the third time, and take in the iMac as well, leaving us without a computer for two days. I wrote down a list for them: we needed Kathy's documents and Jake's movies. We didn't need Jake's music. We did want the AppleWorks application. Basically, we said "get everything unless I say not to get it, and this stuff is priority."
    We get the iMac home. I asked for them to put all the new stuff in a new folder on my desktop. There is nothing like that. We search all everyone's documents, all our home folders, everything. We spotlight search the names of files on the eMac. The only thing whatsoever was three videos from my Lost collection. I know I had more than ten purchased Lost episodes on the eMac. Now I have three. How does that even happen?
    So, we were thinking about just screwing it, paying the $500 to repair it, and just be done. We figured we had this computer sitting around with all our data, Apple certainly wasn't going to take it off for us, and the only way was just to pay to have it fixed.
    Over the summer, I learned that my school was going to be providing me with a Dell Inspiron 1300 laptop. Crappy, but usable. Then, just today, I learned I wasn't going to be getting the admin password to it. Basically, it's useless to me outside of school. Now we really want to get the eMac fixed again.
    Extend the program - it's the same component failure, and we're only 00003 off! And I've read around - mine isn't the only similar problem - I know of at least three other cases where it has been identified as the same component failure, and people are very narrowly out of range.
    So, here's the deal. I'm going to be frank about this. I want to expose my problem to people, to the media, to the forums, to the blogosphere, to wherever. Hopefully some people get beind me here and help me to get my eMac fixed finally!
    Please help!

    Call the Apple tech support number - (800) 767-2775 - and ask to speak to Customer Relations. When you get a CR representative on the phone, calmly and politely explain the situation and ask if they can do anything for you. If they can't, then you're stuck; the CR reps will have only limited powers to make exceptions, so if your serial number isn't in the covered range, they may not be able to help you. If CR can't help, then you'll have to pay for the repair. You may want to look for another Apple service center in your area and see if they'll do the repair for less.
    Another option is to look online for a power supply and do the repair yourself, but unless you're experienced in working with computer, particularly around the high voltages involved in CRT tubes, don't attempt it. Your final option would be to look for a used eMac (eBay has several, at close to the price you were quoted for the repair), have the drive pulled back out of your broken eMac, and put it in a Firewire case to get the data off of it.
    BTW, the people in the Apple Store basically have no power to make exceptions at all and can get fired if they try, so that probably explains whey they checked the serial number so carefully. I'm a bit surprised they would even go to the extent of pulling the drive out of the eMac and attempting a transfer. That's not to say that once they said they'd do it, they shouldn't have done it correctly, so you do have a valid complaint there. But they were most definitely going beyond what they'd normally be willing to do.
    Good luck.
    BTW, be careful about posting policy rants on the Discussions. They're basically against the terms of use and can get your posts removed, so avoid getting overly heated or posting multiple times. Let this post be the only one; there's nothing anyone here can do for you anyway. Regards.

  • MacBook Pro (15-inch, Early 2011) Repair Extension Program

    Hallo Community,
    I have a MacBookPro (15-inch, Early 2011). The Logic board has been replaced two times (free of charge) by Apple.
    Next week the three months warranty for the latest repair expires.
    The computer is doing fine now, there is no evidence of video distortions.
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    This means that if the machine persists in rebooting unexpectedly or the logic boards fails again I am still eligible for support from Apple until 27 Feb 2016? is that correct? Or do you suggest I bring the machine in for repair while still under warranty?
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    Richard.

    This is the relevant paragraph:
    The program covers affected MacBook Pro models until February 27, 2016 or three years from its original date of sale, whichever provides longer coverage for you.
    humative wrote:
    This means that if the machine persists in rebooting unexpectedly or the logic boards fails again I am still eligible for support from Apple until 27 Feb 2016? is that correct? Or do you suggest I bring the machine in for repair while still under warranty?
    You are covered to at least the expiration date, Feb 27, 2016.  Or if you purchased your MBP after Feb 27, 2013, you will be covered until the three year anniversary of the purchase.
    Ciao.

  • Repair Extension Program for G5

    Is there any truth to what I keep seeing hints about a R.E.P. for the G5's with the logic board problem?

    I think it ended awhile ago...
    Nov 6th 2006... http://www.tuaw.com/2006/11/06/apple-announces-powermac-g5-repair-extension-prog ram-for-power-s/
    But... http://www.apple.com/support/powermac/powersupply/repairextension/
    The G5 iMacs had a REP for logic boards...
    http://jimwarholic.com/2008/07/how-to-repair-apple-imac-g5.php

  • Problem with MacBook Repair Extension Program for Hard Drive Issues

    I have a macbook that would be covered by the program (http://www.apple.com/support/macbook/hd/repairextension/).
    Since I bought it Nov 2006, it is not covered by the 3 year extension, but (to me) it looks like it is covered by the sentence +"or until August 15, 2010, whichever provides longer coverage.+"
    Apple Italy is currently refusing to apply the coverage, saying that only the 3 years coverage applies.
    So why do Apple wrote "whichever provides longer coverage"?
    To my laptop, longer coverage means August 15, 2010.
    Isn't it?
    Help needed! ... and really much appreciated!

    Nobody from Apple here (at least officially). We're all users just like you. I guess if Apple in Italy doesn't want to replace your hard drive, that's the end of the story. As I mentioned, hard drives are cheap now. The real question is your data on the present hard drive. If the computer still boots, I would strongly suggest you try to backup your data ASAP.
    I agree that this issue comes down to "whichever provides longer coverage". However, that aside, I have Apple Care on my MB and it only covers me for 3 years. Since I bought my MB in Nov '07, I'm covered until Nov '10. It doesn't make a lot of sense that you would be covered for a longer period than my Apple Care (which again is 3 years).
    Message was edited by: Macaby
    Message was edited by: Macaby

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