Dm1 4020sa dead after HP own update!!!! - is this a con to get you to buy new ones.

Hi
Ok so HP own update program wanted to make various updates to my laptop - which seemed to be fine anyhow.
Update completed and the laptop restarted but a black screen f11 f12 lights on and fan at full speed.
It did this until it killed the battery.
Now completely dead nothing nada zip. Tried the 'hard reset' nothing.
Guess thanks to you HP!! I have an expensive door stop.
It was fine unitl HP software prompted me to update!
Help anyone.

Hi @GKWells
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Dm1 4020sa dead after HP own update!!!! - is this a con to get you to buy new ones.

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