Do not have passcode to open iPad air

I have been given a new iPad air and done the start up using the fingerprint touch, but now it will not take the print and wants a passcode which I don't believe I ever entered.

There are two different locking mechanisms:  passcode, prevents access to your data,  and activation lock, prevents use of device if stolen.
If the passcode is set & forgotten , you can reload from backup or wipe ( first typed whip ) the device.
iPhone or iPad locked from incorrect passcode.
If you enter the wrong passcode six or more times, you'll see a message that says Ipad is disabled.
See how to restore from backup.  No back up on your computer, click on the triangle before "If you have never synced your device with iTunes, or you do not have access to a computer"
http://support.apple.com/kb/ht1212

Similar Messages

  • HT201365 I have forgotten my passcode for my iPad air and I have tried to erase it and start over, but I stuck!!  I just got it and I'm just starting to activate it as a new iPad

    I have forgotten my passcode for my iPad air and I have tried to erase it and start over, but I stuck!!  I just got it and I'm just starting to activate it as a new iPad

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I have recently purchased an IPad Air. This comes with "IPhoto" as well as it's usual photo App. I do not have a Mac, instead I am syncing it to my windows PC. Is there any way of actually moving a picture around, (arranging photos in a single album)

    I have recently purchased an IPad Air. This comes with "IPhoto" as well as it's usual photo App. I do not have a Mac, instead I am syncing it to my windows PC. Is there any way of actually moving a picture around, (arranging photos in a single album), in either of these apps???? They claim to be able to "Organize"  or "arrange" Photos, but for the life of me I can't figure out how......could you recommend any apps that actually allow someone to move individual photos around on an IOS Device.

    No, reordering within folders and albums is not supported. the yare arranged automatically by date. I found this, but I have not used any of the apps besides iPhone. You might check the descriptions to see if they do what you need.

  • HT204291 I do not have video, audio only with air play on my apple tv using my instant video form my iPad

    I do not have video, audio only with air play on my apple tv using my ipadusing instant video

    It needs to be in iTunes, with home sharing enabled on computer and Apple TV. When computer is on and running iTunes you will be able to access via the Computers icon on Apple TV
    File also needs to be in the correct format
    H.264 video up to 1080p, 30 frames per second, High or Main Profile level 4.0 or lower, Baseline profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4 and .mov file formats
    MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4 and .mov file formats
    Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

  • I have just bought the iPad Air but when I try accessing my fotos from my iCloud account, I only get this years fotos whereas in my old iPad I can access the last three years of fotos. I've tried syncing to the computer but it didn't help

    I have just bought the iPad Air but cannot access the roots I have on my iCloud account. They do appear on my old ipad 2, any ideas how I can access them please

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
    Good Luck - Cheers,
    M.

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    Skype is not working properly on my ipad air it is getting disconnected in every 45 sec
    Iup graded the OS from 7 to 7.1 still the problem remain same Please help me to trouble shoot

    Trouble shoot your wifi connection.  If wifi is slow to buffer videos it will also have a problem with video chats.

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    I Keep a lot of notes on IPhone 5S and would like to have them on my IPad Air as well? I've tried ICloud but can't seem to get it right. Am I missing something obvious? Help is appreciated. Thanks.

    Make sure Notes is enabled in iCloud on both devices.
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    I had a belkin keyboard for my old iPad.  I have upgraded to an iPad air.  Can I get a new case that will allow me to use my old keyboard?  How?  Where?

    You might look for generic cases. They're not as sturdy or durable as custom made ones - they tend to use elastic to hold in the iPad and keyboards - but that elastic does give them some flexibility.
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  • IPhoto Library locked in Yosemite; You do not have permission to open the document "iPhoto Library"

    Long story to get to the iPhoto part but may help someone who is in-the-know about what can be done for me...
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    Cheers.

    Thanks for the suggestion. I had tried this earlier with no success either. Even with the padlock unlocked I can't even change the tab that says "OPEN WITH". I still get the... "You do not have permission to open the document “iPhoto Library” message. You may also it continues to say "Fetching" where it should say my user name at the bottom.

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    I have removed all spyware, anti virus software and removed all iTunes programs - as suggested by Apple. I still cannot open iTunes on my PC because of the message "you do not have permission to open this file, folder"
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    Hey Chris-
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    Hi everyone!
    I went in and tried all of your solutions, but none worked.
    I have found the REAL solution to why this isn't working, and it should be corrected by Microsoft. 
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    When the member above Lynn said they created a new account, it worked because ALL new user accounts are set to primary group of "Domain Users".
    When the other user Brian Hoyt had to remove ALL administrator groups, it removed the primary role from "Domain Admins" to "Domain Users" which then worked. Then he added ALL admin groups (you do NOT need Enterprise Admins group) but
    probably forgot to set the primary group, which is good and that is why it worked. When he copied the Admin account, the primary group always rolls over to the new account and is copied with it. When he removed all groups, he forgot to set back the primary
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    When Robert Pearman tried, he probably had the primary group set to something other than "Domain Admins" as well. 
    You don't want a Domain Admin (primary group) configuring your server. You want a domain user in Admin group (such as an employee to reset passwords), OR the Enterprise Admin (primary group)  to configure server applications, NOT a domain admin. So
    I do see why Microsoft had this set the way it is. 
    So basically, you can NOT have the primary group to "Domain Admins". It needs to be either "Domain Users" OR "Enterprise Admins". The account MUST be in the "Domain Admins" group. 
    I do believe Microsoft should fix this issue, because it could be a bug, but also could be so that Domain Admins (primary group) can't screw applications that should be maintained and configured by Enterprise Admins (primary group). 
    I have made a video showing the problem was fixed, and this is the solution!
    youtube.com\watch?v=bZoNc3RkBSw
    Thanks guys!

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    THANKS FOR THAT BUT HOW DO I DO THAT
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    Well, we're just a small shop, but since it usually falls upon me to administrate, here's a few general tips:
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