Document Distribution with attached documents coming across in BIN format

Hello all,
I have 3 dist types defined in the system. RML, RMA, and INT
RMA sends to SAP Office and includes a link to the document defined in DMS and seems to work correctly.
RML sends the document to SAP Office as an attachment but the attached documents always is in BIN format and cannot be opened by the application.
INT sends to my external email but has the same problem as above, the attachment is always in a BIN format and cannot be opened.
This works the same with several different applications in DMS, Word, Excel, Text Files, etc.
Can anyone give me an idea what I may be missing in config that is keeping this from working correctly. We are running SAP ECC 6.0
Thanks,
Bill

Hi Bill,
Please check the following customizing in your system:
1) Please check you have maintained suitable length of syntax group for
Windows NT. Please maintain it more than 20.
Please proceed as follows to correct this entry:
Run the tcode SPRO
Implementation Guide for R/3 Customizing (IMG)
Cross-Application Components
Document Management System
   Document Distribution
    General Settings
     Platform-Independent File Names
      Maintain file names and file paths across all clients
       Syntax group definition
2) Please check the 'File processing' value for distribution type 'INT'.
Please set it as '2'.
Further please check note 355048 and as mentioned your settings in transaction DC30 for the workstation applications.
Best regards,
Christoph

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regarding the information with the BIN extension I would kindly ask you
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