Documents not Visible & Unsatisfactory Chat Support

I occasionally have problems with seeing my pasted created documents after logging in to my page. During the time that this happens I also can't create/merge any pdf files. I went online to ask for technical support to see if this was an internal problem or a problem on my side and this is what I experienced ...
On the support page I saw that a customer service agent was "available NOW to chat" with me. I select the chat option and then was told that there were 4 customers ahead of me and my approximate wait time was just over 5 minutes. Well a half hour later I finally got my customer service agent who has been "available NOW to chat". If that was not frustrating enough here is an outline of how my chat went ... (I wish I would have emailed myself the chat log but at the end of it I was so frustrated that I just closed the chat box angerly.)
The representative identified himself and then disappeared for 3-4 minutes as he verified my information/account. As he did that I explained to him my problem/confusion with the site, specifically how I was not able to merge documents. After a few minutes of him confirming my problem and him (probably) attempting to find a solution in his provided solution manual, he directed me to open a pdf that I was not able to merge with another. So I opened one .... and I waited for nearly a minute ... he directed me to select "File" ... then I waited another minute ... then he told me to select "Properties" on the drop down menu. Having to wait a minute between directions that need to happen in one motion is ridiculous, I can't select file and then type "ok" at the same time. He then slowly told me more directions, and when I become slightly confused about what property he wanted to reference on the Security page he made a comment and referred to me directly by my name within the comment. It was extremely unprofessional and rude way to respond to my confusion. I would have not been confused had he not given me proper instructions and had he not typed slower then 20 words per minute. He then did it AGAIN a few lines later in the chat, and then in a round about way told me I was an idiot/incompetent and it was impossible for me to merge that specific pdf with another even though I told him I was able to do so a day before these issues had arisen.
It became very clear that he did not know how to mitigate the situation. Furthermore, this was clearly not a pdf merging problem because I was also unable to see any of my previously merged documents. I am extremely dissatisfied with the service I received from this agent. I found him rude and demeaning. He also should not be the type of person that is working with customers through chat; he is an unbelievable slow typist and he does not understand how to give directions. If Adobe is instructing their reps to provide service at a "novice" customer, then they need to ask prescreening questions because most people who are going to use the chat option are likely not novices. Furthmore, why does Adobe not provide contact information for people who want to file complaints??
I still never figured out why CreatePdf was not functioning properly but it has been working fairly well since then. I only posted this here because I want to bring this situation to the attention of Adobe and there is no other way to do so. I hope that they read this and follow up with me and address the problems with the chat agent.

Good morning Lindsey,
Let me begin by apologizing for the level of service you received from our staff. I've reviewed your interaction and I have provided some feedback to Raghu's manager.
I'm glad to hear that the service is working properly for you now. Please let us know if we can be of assistance in any way.
Kind regards,
David

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