Does Adobe offer ANY support?

I am trying to install acrobat on my Mac. My PC crashed and the software was deactivated. Adobe's own website states that I have to contact Adobe to get this sorted. The only option it gives me for doing this is through 'Chat'. But I get a message stating that chat is unavailable. I have had the same message for the last few hours. It doesn't state if/when chat will be available again.
If Adobe tells me the only solution to my problem is contacting Adobe is there not some kind of responsibility for Adobe to actually give me the means to contact them? I know I ONLY spent £335.
Is there a problem with Adobe Chat support? Does Adobe own any telephones? Does Adobe actually exist or is it just a criminal gang? Currently I have no idea.

Hi Edin72 ,
An Acrobat for PC cannot be installed and activated on MAC, Acrobat purchased for PC can only be installed on PC.
Thanks,
Vikrantt Singh

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Does Adobe offer technical support?

Hi I'm a professional editor and I need technical support. Does Adobe offer this?
Forums are unhelpful. I post something and no one answers.

This is your third message Gpose79 - it looks like BOTH of your other questions were answered How do I open CR2 in CS6? and How do you manipulate a single letter (that's within a word)?
So what is your current problem?
Also... this is an open forum with mostly other users, but some Adobe staff who answer questions

Get an Error window, The source folder does not contain any supported camera raw files

I am using CS2 and it would not open up my latest RAW files, I was getting a warning Could not complete your request because it is not the right kinds of document. So, I checked the Camera Raw Plug-in and it says Version 3.7. I see that my camera an Olympus E-20 is supported. But it is not opening the Raw files, the day before I took jpeg and they have opened. I will not trash my Adobe Photoshop CS2 because it was a royal pain to install and I don't know where the CD is.
I installed the latest DNG Converter and when I try to open up the folder which has all the RAW images that didn't open in Adobe, I still get an Error window that says, "The source folder does not contain any supported camera raw files." Why? It says it supports my Olympus E-20. I actually have the E-20n, I don't think that is the problem. My RAW icons usually show up as small image thumbnails and this time they are gray icons only with the incorrect date under the icon. Is there another product I can use without spending money? These images I took in RAW were special and I don't want to lose them. Please help!
Esther

Hello, I was using only CS2 with my Olympus E-20n for 5 years, no problem. It just started acting up in RAW this year. I downloaded Picasa that same day and now it seems to be opening up all of my RAW files that didn't open the other day. So, I think Picasa installed a new plug-in adaption to CS2 because now all my RAW icons have a new logo on them, the same one that's in Picasa. Strange, but it works now and I am not complaining anymore. I love CS2 and the many ways I can adjust RAW files, so I am using it, Picasa is a sideline now that I can take a look at many thumbnails and it organized all my photo files by the year and folders. Amazing free software. I have probably 60,000 images in my computer and an external hard drive and Picasa picked them all up and made a library, cool.

Lync 2010 client does not offer any NON-direct UDP Candidates in its SIP Invite' SDP - why?

Hello.
We have a customer, experiencing the following issue.
They have big multi-continental Lync Server 2010 Enterprise Edition deployment, with non-NAT'ted Edge Pool.
The call scenario is simple: peer-to-peer video (A/V) call between external Lync client and Video system, Cisco VCS
in this case but does not matter, which (video system) only supports media over UDP (which is nothing strange). The VCS has a lot of video endpoints all over the Globe, Lync clients are also everywhere, so call can be any "distance", not predictable.
All video endpoints are registered on this single VCS.
The video call, as I suspect, only succeeds IF direct peer-to-peer UDP connection works and fails otherwise.
I skip the overall design, keeping here only what is relevant.
Video system offers only its own local IP as UDP candidate (type = host), which in this particular
case is expected, let's assume there is no TURN etc expected on video system' side, it is directly Internet-facing.
Now the main bit. Lync client offers ALL proper TCP candidates: both local AND non-local, using external
public IP addresses of both A/V Edge Hardware LoadBalancer VIP and public IP address of one of Edge servers.
Those candidates are enlisted perfectly fine (I checked carefully), so SIP INVITE has them all offered.
Now: the Lync 2010 client ONLY offers direct/local UDP candidate (type = host) with its own IP address,
but does NOT offer any NON-local UDP Candidates at all (while, again, for TCP candidates the full set of non-local (A/V Edge) ones is offered).
WHY this can happen?
Again my guess on where to dig is: TCP candidates (which are completely useless for such video call)
are all offered fine with A/V Edge's public IPs, both VIP and particular node ones. Does this fact make sense?
WHAT can be the reason why the same or similar remote/Edge Candidates are not being
offered/enlisted for UDP while for TCP they are offered?
What I already found, to be excluded easily: the whole client sign-in and in-band provisioning is OK, all about
certificates is Ok, and all about MRAS URI and MRAS Credentials (looking sign-in traces) is also fine. Client gets proper MRAS username/password and ALL about signaling before SDP is also fine (no TLS or MRAS related errors).
I cannot rule-out potential DNS issues at the moment, however unlikely: otherwise how it would get proper list
of NON-local TCP candidates and all SIP signalling with the Edge working Ok if it would be DNS-specific issue?
What, however, I have not confirmed is: UDP port 3478 is most likely NOT opened on/between all of the involved parties (Edge's private and public interfaces, Hardware LoadBalancer's interfaces and client),
and/or UDP 3478 communication is most likely getting blocked completely (when the client is external), however for instance TCP 443 is everywhere opened.
Can THIS be somehow related to why it properly allocates non-local TCP but none of
non-local UDP Candidates?
What traces show on call negotiation is ICE Connectivity Failed and/or ICE Warning - I have real it carefully, did WireShark'ing, what I suspect is: simply ICE Connectivity Checks fails on direct P2P UDP which is of course expected, and because no non-local
UDP candidates are offered and TCP is not allowed on video system' side - it fails. WireShark shows the following: millions of outgoing UDP from the client to Cisco VCS and not even one INcoming UDP back from VCS.
Sometimes, depending on the external client's location, call, however, succeeds. I guess (guess)
this is because SOMETIMES direct UDP flows Ok, while in vast majority of the cases it expectedly does not.
Big thanks.
/roubchi

Hi,
VideoendpointsonlysupportUDPmedia.ICEusuallyoffers3candidates: Host(privateIP), ServerReflexive(outsideIPaddressoffirewalllocaltothemediasupplyingagent–B2BUAorLyncClient),
TURNserver(typicallytheEdgeServer/VCSExpressway)
You can refer to the link of “Cisco
VCS and Microsoft Lync Deployment Guide (X8.1)” to check the configuration of Lync integrated with Cisco VCS.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Does Adobe Edge Inspect support a user agent switcher or mobile emulator?

Hey there,
Does Adobe Edge Inspect support a user agent switcher or mobile emulator?
is there any kind of particular user agent switcher/emulator that is supported? if so, which?
does Adobe have a reliable user agent switcher that supports a tilt option?
thanks for any help on this

Please ask your question in the Edge Inspect forum here http://forums.adobe.com/community/edge_inspect. They will be able to help you.

HT4623 Does apple offer any "trade-in" for Ipad 1....are we stuck forever at OS 5.1?

Does Apple offer any trade-in value for those of us early-adopters who bought the first version of ipad??? Are we forever stuck at OS 5.1 as OS 6 is not supported on the original Ipad?

Your only option is to sell the iPad and buy a new one.
How to Sell Your Old iPad http://tinyurl.com/85d69lk
Other sources to sell.
eBay Instant Sell http://instantsale.ebay.com/?search=ipad
Sell and Recycle Used Electronics - Gazelle http://www.gazelle.com/
For instant gratification in selling a used iPhone or iPad, Gazelle’s Gadget Trader, an iOS app, is tough to beat. In seconds it detects the device and reveals how much it is worth in good condition. Tap the Sell This Phone to Gazelle button and the deed is done.
Sell Electronics for Cash - Next Worth http://www.nextworth.com/
Buy My Tronics http://www.buymytronics.com/
Sell Your iPad http://www.sellyourmac.com/mac-product-guides/ipad.html
Totem http://www.hellototem.com/
 Cheers, Tom

Does Adobe offer an app to perform a batch conversion from Canon CR.2 raw files to TIFF files?

Apply Adobe Photoshop to astrophotography requires numerous images to be converted from a raw CR.2 file to TIFF files. Does Adobe offer an app to perform a batch conversion from Canon CR.2 raw files to TIFF files?
Thanks.

Trevor.Dennis wrote:
Note the option to open the first file and apply settings.
Personally, I'd be nervous of batch processing RAW files because they can need significantly different treatments file to file, but it is doable. I would assume that Image Processor would allow the XML sidecar files, so you would have the option of looking through and fine tuning any files that were not up to scratch.
You do not need to use that option. There are two other options. If the RAW file has never been process by ACR then ACR would use your defaults for the cameras used no ACR dialog UI will display. If the RAW file has been process by ACR there are ACR settings either in you ACR database or in your RAW files sidecar files in the same folder as the raw file these will be used.
I will often use the Bridge to process groups of RAW image files that look like they have similar exposures looking at the thumbnails the bridge displays. ACR will open for the group of RAW files. I will process one RAW file and sync the settings to the other image in the group. I may also make other ACR setting for some in the group like crops or spot healing for dust that may be in some sykes because my sensor needed cleaning. When I'm done all I do is click on the DONE button in ACR so it will save out ACR setting for all the raw files in the group. No image files are saved. When I use the image processor script I never use the open first RAW option and the Automate Image Processor Pro plug-in script does not have that option open first RAW in ACR and use the setting set for all other RAW files..

Does adobe AIR 13 support Windows mobile app?

Does adobe AIR 13 support Windows mobile app?

Please vote here for Universal Windows app support, and hopefully the Adobe people will listen:
https://bugbase.adobe.com/index.cfm?event=bug&id=3787892

When does Adobe Encore CS3 support DTS-HD audio

When does Adobe Encore CS3 support DTS-HD audio?
Today I have tried to make a Blu-ray disc project with a 5.1 DTS-HD (192 kHz)audio track, but the DTS-HD audio track was much longer in the timeline than the videotrack! while the DTS-HD was encoded properly and was excactly the same length then the videotrack,
I think DTS-HD is still not supported by Adobe CS3....when will there be an update to solve this?

Okay - bug confirmed here.
DTS-HD MAS is not being correctly parsed by CS3.
I tried this using a 24-48 5.1 DTS-HD MAS file, and a file lasting around 20 minutes came in at over 4 hours in CS3.
Admittedly, I used the Blu Ray + HD DVD Primary profile.
So, I tried again using a 4.18 duration 5.1 mix at 24/48 resolution, using the pure Blu Ray profile.
When imported into Encore CS3, this came out at an apparent 1 hour 6 min file. Clearly, something is wrong here.
Further - it would appear that despite it being possible to import the stream, DTS-HD is simply not supported at all - you have to enable the "All Files" option to get the import dialogue to even see the file.
Yet again, we see Audio as the poor relation in a video suite.
Maarten
Best file a feature request for DTS-HD support.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Same form should also be used for the Bug Report.
If enough people ask for this, it may get implemented - and as Adobe are concentrating on Flash & Blu Ray these days, you may even get lucky.

Does Adobe Audition 3 support Broadcast WAV files ?

Does Adobe Audition 3 support Broadcast WAV (BWAV) files ?

The ans is Audition (& Cool Edit before) has very impressive BWF capabilities.
But with some MASSIVE fundamental & fatal flaw problems
So good but sooooo missing some vital aspects,
Adobe are so close to having an app the Film/TV post community could use & love ( just like loads of people keep using "Photoshop" as the best 2D graphics app, no matter they maybe principally working in 3D; it is a crying shame the fact Adobe have bought this "gem" and don't it seems realize Audition is for sure the Photoshop for Audio. IMO nothing comes close, Audition is the ultimate Audio editor (and in no way bad, well pretty good, as a multi-track).
see some of my & others comments
http://forums.adobe.com/message/1193420#1193420
John L

Does Adobe Digital Editions support media queries?

Does Adobe Digital Editions support EPUBs with media queries?

Thanks Jim,
Is it possible to use more than one CSS by using conditional query in XHTML like this:
<link href="a.css" media="all and (min-width: 768px) and (max-width: 1024px)" rel="stylesheet" type="text/css" />
<link href="b.css" media="all and (min-width:1025px)" rel="stylesheet" type="text/css" />
ADE will recognize the "media" parameters?

Does Adobe offer the software Pattern Maker for InDesign CS6?

Does Adobe offer the software Pattern Maker for InDesign CS6?

That plugin is sold by Teacup Software.
http://teacupsoftware.com/products/patternmaker1_0.html

How long does Adobe offer Photoshop CS6 recertification exams?

I am studying to recertify as an Adobe Certified Expert in Photoshop CS6 (an an ACE Photoshop CS5).
How long does Adobe offer the Photoshop CS6 recertification keeping the CS6 recertification available?
Thanks.
Franck

Hi Franck,
Please refer the link: http://training.adobe.com/certification/exams.html#p=1.
Regards,
Romit Sinha

Does Adobe offer a mobile app for editing PDFs?

I'M looking for a mobile app that can be used on a Chromebook or iPad that provides the PDF editing functions offered by Acrobat. Does Adobe offer such a product? If not, what do you recommend from the currently available apps.

AFAIK, no.
On Wed, Mar 18, 2015 at 4:27 PM, karing57931227 <[email protected]>

Does Adobe offer discounted pricing for veterans ?

Does Adobe offer discounted pricing for veterans ?
Looking into the cloud service.
Thank you for the assistance

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html

Does Adobe offer ANY support?

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