Does Calabrio cruise this forum? NICQ question ..

Howdy,
I have a question about the NICQ.exe app they included with the agent desktop. We are unable to silent monitor an agent and we suspect the NIC however, we cannot, without a doubt, say it's the wired network adapter. And because they are a remote user it's mighty tough to get our hands on their laptop. The agent is on VPN and is also using the Cisco IP Communicator. And yes, we can successfully silent monitor other remote agents on VPN and using CIPCs.
The output from the NICQ test implies the card does not support promiscuous mode and I asked the vendor. They requested we ask the NICQ.exe vendor to verify they use the proper IOCTL to enable the Promiscuous mode. So, I'm wondering if I can ask that question here or if I need to ask Calabrio directly?
Output from the NICQ test. The registry stuff has been snipped.
Test 1: Check Driver Status
Driver is properly installed.
SPCD Driver service is running.
Test 1: SUCCESS
Test 2: Get the List of Valid Network Adapters
Found 2 valid network interfaces:
Adapter 1:
    Name: \Device\Splkpc_{B2BAF867-24D7-4683-A937-33A75987CFA7}
    IP: 192.168.245.202
Adapter 2:
    Name: \Device\Splkpc_{24EC6D37-337F-4073-8618-8C1AC1291428}
    IP: 192.168.0.17
Test 2: SUCCESS
Test 3: Attempt to sniff packets on all valid network adapters
Device: \Device\Splkpc_{B2BAF867-24D7-4683-A937-33A75987CFA7} (192.168.245.202)
Packet capture completed successfully
Sender            Receiver          Count      802.1Q   Packet Type
                                    2          No       ARP
192.168.245.202   10.5.112.86       187        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
172.18.2.16       192.168.245.202   1          No       ICMP (1)
192.168.245.202   10.5.112.86       233        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.10.107     1          No       TCP (6)
172.18.10.71      192.168.245.202   3          No       TCP (6)
192.168.245.202   172.18.10.71      5          No       TCP (6)
192.168.245.202   172.18.8.166      1          No       TCP (6)
192.168.245.202   172.28.214.7      75         No       TCP (6)
192.168.245.202   172.18.2.16       841        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.2.16       3          No       UDP/RTP: (72) Unknown
172.18.2.16       192.168.245.202   2          No       ICMP (1)
10.5.112.86       192.168.245.202   744        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.2.2        1          No       TCP (6)
192.168.245.202   10.5.112.86       388        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.2.16       776        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.2.16       3          No       UDP/RTP: (72) Unknown
172.18.2.2        192.168.245.202   2          No       TCP (6)
172.18.8.166      192.168.245.202   1          No       TCP (6)
172.28.214.7      192.168.245.202   118        No       TCP (6)
192.168.245.202   172.18.2.2        1          No       SKINNY
10.5.112.86       192.168.245.202   211        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
172.28.214.7      192.168.245.202   14         No       TCP (6)
192.168.245.202   172.28.214.7      50         No       TCP (6)
10.5.112.86       192.168.245.202   6          No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   10.5.112.86       156        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
192.168.245.202   172.18.2.16       312        No       UDP/RTP: (0) PCMU (uLaw G.711 Audio)
Device: \Device\Splkpc_{24EC6D37-337F-4073-8618-8C1AC1291428} (192.168.0.17)
Error: No traffic detected on device
Test 3: SUCCESS - One or more devices were able to capture packets
Attempting to autodetect the attached phone
Searching for phone on device: 192.168.245.202
Detected phone with IP: 192.168.245.202
Test 4: Analyze Packet Capture Results
Analyzing results for adapter: (192.168.245.202)
Unable to detect packets in promiscuous mode
Test 4: FAILED
Thanks, Keith
p.s. If Anthony replies he gets an auto 4 star rating because he rocks.

Anthony's correct - we typcially don't review this forum. That said, it did make it's way across by desk. There are two considerations here. Firstly, getting the NIC into promiscous mode is only necessary if the phone is daisy chained off the workstation. It's not needed with Cisco IPC - the voice packets are getting to the NIC for the agent to use the phone. So CAD's device drivers should be seeing those packets, too. Make sense?
(And yes, my DE said we do use the proper IOCTL to enable the Promiscuous mode.)
One suggestion - it may be the case that CAD, for some reason, is trying to sniff packets on an unused NIC. The user cna choose which NIC they want CAD to use by by running PostInstall.exe (located in the folder …\Program Files\Cisco\Desktop\bin.
Beyond that, you'll want to open a ticket with Cisco TAC.
regards,
Tom

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But I've had a couple of occasions where the OPs thought it was directed at them and they got a tad upset :)
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2 questions about this forum

Since the forums have been reorganized (yeah, I know its been a while). I never fail to be confused when I try to use them.
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"Trending Questions"
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Curt Y wrote:
Had to do a little research as "trending questions" was a puzzler. You are looking at the bridge general discussion page, and I always bring up the Bridge Forum page where trending is not there. Think it refers to current questions.
Some forums have a "search this forum only" box, but none has been set up here. You can the user name and have it return posts. If you know the subject it is still more complete search to use google.
Back on an older thread ... You mention "Bringing up" the bridge forum on a different page than the one with that silly "Trending questions" baloney.
I'm curious how you do that... when I find the forums, ususally from a google search with "Adobe forums" Bridge or insert another adobe product where you see "Bridge" in the string. That always lands me at the page with "Trending Questions" and with no obvious way to get to the actual forum other than a list near the top of page that includes "Bridge: General Discussion"... ok, clicking that again brings a page with the "Trending questions" non-sense.
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where you can finally get to a usable forum page.
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I'm guessing there is some other obvious way I'm not seeing?

Restrict my question to one person on this forum

How do I create a message and send it to only one person
on this forum?
Thanks!

Yep,
Same but different
https://discussions.apple.com/message/22619134#22619134
I tend to use the drop-in on another thread if the person has not reached Level 6 (As it is now).
Otherwise I would tend to use the the Level 6 + Lounge and a more formal "Bat Signal"
Someone dropping in to one of "my threads" is likely to be asking something about Messages or iChat and be "on Topic" in that sense.
(Of course there are days when I could argue that the drop in question does not match the specific on going question in hand . But I know I can be fickle).
I know I follow a fairly narrow band of topics, partly based on knowledge and partly on time restraints. I no longer have a job that gives me days off in the week which I used to use here in other communities.
I could understand someone of level 6 or higher who I consider to be more knowledgeable than myself having question that were "off topic" more often than I might and finding it a distraction.
However at the end of the day it is a matter of perception.
8:53 pm Wednesday; July 31, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HOWTO: get your questions answered on this forum

As this is primarily about formatting, I hope I've got everything right :)
Giving your posting a clear layout is helpful to the other participants in this forum, because it makes your contribution easier to read. Here are some tips for increasing the clarity of your question or reply.
[list=1]
[*]1. PLEASE DO NOT USE ALL CAPITALS. It makes your posting harder to read. Mixed case (at least in English) has the greatest variety of letter shapes and therefore conveys the most information to a reader's eyes. Also, netiquette considers all capitals to be the equivalent of SHOUTING and is thus rude.
[*]2. Pls dont us txt abbrvtns n ur pstng. This also makes things difficult to read. Nobody will think you are less of a "d00d" if you use you instead of u.
[*]3. Please make use of the UBB formatting options. These are like HTML mark-up, but they use square brackets - []- instead of pointy ones - <>. More information can be found at the Forum FAQ http://forums.oracle.com/forums/faq.jsp?uid=1027669490365 (unfortunately, the URL for the actual formatting page is not visible to us, so I can't post it here).
[*]4. Please include all necessary information. This usually means, at minimum, the database version you are using. If you are asking about a piece of your own code that does not work, post the error code and/or message, or at least describe its behaviour. Saying "it doesn't work" doesn't give us much to go on. Posting the code is a good idea, unless it's humongous: use the UBB [ code ][ /code ] format.
[*]5. Please read the documentation before posting. Some people are offended by replies that say RTFM or STFW. You won't invite such replies if you have made reasonable efforts to find out the answer yourself before posting here. This means at least reading the Oracle manual. You should also try using the Forum search engine, although we know it is somewhat unreliable: OTN have promised to make it better soon. There is a lot of information on the web so learning to use a search engine like Google (http://www.google.com) will help you as well.
[*]6. Start a new thread for a fresh topic. Appending a new subject to an existing thread is not a good idea. If it's a long running thread only a handful of people might visit it - as everyone else has got bored - which decreases your chances of getting a reply. Also, it antagonises the people who are following that thread.
[list]
There's further discussion of formatting postings here: The specified item was not found..
In summary, if you cannot be bothered to spend the time making you post easy and interesting to read why should other people spend their time answering it? There are no Oracle moderators on this forum, we are all volunteers.
Cheers, APC
Caveat emptor
This advice is posted on behalf of the Rogue Moderators. It is posted with the best of intentions but is not guaranteed in any way, shape or form

7. Don't post the same question several times.If someone can answer your question, he/she will do, asking twice or more often
doesn't give better answers.
8. Do not use terms like "URGENT" or "pl.answer asap".
Noone will answer faster, but many will be bored.
9. Do not login with a name like NULL NULL.
People answering your question would like to talk to a person,
not to a brain damage.

Does Adobe actually read this forum ??

Ok,
I have only been in this forum for 2 days (after calling adobe and being forwarded to this forum), but after looking through dozens of posts..... I do not see any posts by a Adobe support engineer or even a Adobe employee?
Does anyone at Adobe read this "support" forum?
since there is no phone support, no email support, and only support venue is this forum.

The previous responses are correct in that there is no guaranteed response to every question from an employee, but Adobe staff and Community Professionals are active in many topics and will respond where appropriate. You can identify the role of a user by the badge under their profile image, and I can see a number of employee responses within the last day across the Acrobat forums. There is no rule that an employee has to post here; some do and some don't but it depends on how busy they are. Adobe does not have dedicated support staff patrolling these forums 24/7 so the people posting here all have "proper jobs" to do, like writing the next version of your software.
Adobe Reader is a special case in that as a free product, direct support is limited. Users of free or evaluation software will be directed to these forums in every case, but if they require 1:1 support they can pay for an incident ticket via the link posted above.
I've checked your account and I can't see a specific question which hasn't been answered to some extent - please post details of your problem if you feel something hasn't been answered.

Having bad luck asking questions in this forum...

I wonder if there is a better way or better visibility in this forum? All my questions go unanswered..
Is there a specified format or does it depend on the location?
Thanks..

Hi palkin,
"All my questions go unanswered.."
Wow, you made 4 posts so far. 4 posts in 3 threads (including this one). 2 of those threads got answers. One answer arrived just one hour after questioning - on an early Monday morning! What more do you want/expect?
You know this is a forum of enthusiastic people, ginving answers without any payment? We have to work and do our own stuff too!
Message Edited by GerdW on 11-09-2009 08:50 AM
Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2014SP1 on WinXP+Win7+cRIO
Kudos are welcome

Does Calabrio cruise this forum? NICQ question ..

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