Does Convergent really work with Verizon for Collections?

Hi There!
I had some issues with Verizon a few months back, i won't get into the details, but needless to say i was ****** off enough to cancel my service after 11 years of being a customer.
When they added up my last bill + termination fees it was around $1000, i don't tend to have that kind of money laying around, so i offered to make payments of a few hundred bucks a month ($200-$300) and was told that wasn't good enough, if i wasn't going to pay half at once they didn't care.
So i have let it sit there and kept contacting back to see if i could set up a payment plan.
I just got a letter from a Convergent Solutions the other day saying they are handling the collections on the account on behalf of verizon, and they have offered me a settlement for 60% of the debt. However, when i googled them, there are a lot of blog posts and things about them being a scam, and people who have paid them but still been contacted by verizon for the balance they owe. There are also over 200 disputes that had to go through BBB to be resolved.
I have contacted Verizons Customer service and gotten no response
So my questions are:
1. Is convergent really working on behalf of verizon, and if i pay off the settlement with them, my account will be rectified?
2. Convergent says they do NOT report any accounts to credit agencies. However they cannot promise that Verizon will not report it as negative, even though it's been paid. (Potentially negative as "Delinquent: Paid/Closed") Honestly, if it's still going to show up as a negative on my credit, i'm less motivated to fork over my whole tax refund to pay it off....so i would only want to pay it off with an agreement from Verizon/Convergent that it will not be reported to the credit agencies.
Anyone have any advice/suggestions? The settlement offer expires on 1/31 so i'm on a short timetable, lol.
Thank in advance for all your help!

Hello lookn_glas_shrd,
I think the majority of us have been in the position you're in, and I would like to help you with your situation. The amount of information I am able to see depends on how long it has been since the service was disconnected. I would have to access your account information. I assure you that I am an employee of Verizon Wireless. Please send me a DM (Direct Message) with your name and your mobile number, as well as the zip code of your billing address. If I cannot view the necessary information, I can assist by pointing you in the right direction. Once I see the account, I will be able to gather the necessary data and provide you with 100% information. More importantly, you will be provided with peace of mind in knowing exactly what's going on and how we can resolve this together.
I look forward to hearing from you!
Best regards,
Christina B
VZW Support
Follow us on Twitter @VZWSupport

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